Jenny from customer service patiently and expertly provided outstanding customer service when I…read morecontacted M&T to close an inactive account. Her level of assistance exceeded my expectations.

The experience at this branch was positive. I had successfully brought my account down to $0, which…read morewas required before closing an account. I came in, asked a teller for help, and he directed me to wait in the waiting area for one of the representatives. There was only one other person waiting, and there were two customer service representatives assisting customers, so I didn't have to wait very long. A manager was acknowledging customers, saying thank you for our patience. I was helped within a 5-minute wait, my account closed quickly, and the transaction done efficiently. Overall, the experience was pleasant and professional!

I really appreciate how professional the staff is at any branch I visit. They are not pushy when…read moresuggesting something I could benefit having added to my account. They are great at communicating additional services. It's been wonderful having them service my personal and business accounts.

Great Customer Service here…read more.. Everytime I have come into this branch (which is inside of the Doresy Hall Giant). I have been greeted and taken care of very nicely. Even if I dont buy any new services or anything like that, they have been very nice, helpful and friendly. Def. one of the reasons I keep my money with PNC. Cha Ching! The Sound of Money... Shakin'

I'm only giving this 1 star because negative stars are not an option!!! I have never been to a bank…read morethat takes more than 2 hours just to get change!!! Every time I come in there is a line of 10 people and there are only 2 tellers. Not one of the tellers give a crap! Try talking to a manager here...oh wait, there is NEVER a manager here...not on a Monday morning..not at all during the week...and definitely not on a weekend...I'm pretty sure this place is being ran by the idiots of Ellicott city! As a matter of fact...they are the idiots of Ellicott city! The crazy thing is I'm sitting here, in the bank now waiting for someone to fix a deposit of mine that they screwed up!! How do you screw up depositing money?!?! Example: I give you $100 and say put this in my account...they only put $50 in the account. What the crap! How does that happen?! Please people of yelp do not go to this bank!!!! I can guarantee you will be here for over 2 hours!!!

I tried to get a cashier check for a large sum. I could not obtain one on day one because of some…read moreproblems with a deposit, so I understand that. However, Parul Kapoor seemed very unaware of the cashier check policies and had to leave the table twice in 10-15 minute intervals to get answers from someone else. After one hour spent at the branch, they asked me to come back the next day at 9am to try again. I asked her if she would be present the following day at 9 to help me, and she told me either she or the operations manager would help me with no appointment necessary, even though I asked for one. On the next day, Parul was nowhere to be found at 9am. She had lied about her being there! Not only that, the operator manager Rheon Brooks, was unavailable for over half an hour when I asked to see her. Apparently there is only one individual in the entire bank who could approve that cashier check! Ridiculous! When Rheon finally found time to grace me with her presence, she asked me many questions to verify my identity, even though my identity had already been vetted in her presence just the day before. And in the end, she was unable to print the check because their printer could not print. What a joke! I was turned away to a neighboring BoA branch with a very insincere apology after I wasted another hour there. Within 10 minutes of entering the neighboring Turf Valley branch, I got my cashier check. This Ellicott City BoA branch has the absolute worst customer service I have ever experienced in a bank. I will never bank with them again and I will definitely take my business to another company.

So I just opened an account online and I finally had to break down and go inside the bank and speak…read moreto someone. parking was okay. The wait time to sit down and speak with someone was less than five minutes. They actually had enough employees working on this Saturday morning to get people in and out which was a plus. Let me tell you a secret... I hate the bank and I try to avoid it at all costs. LOL.. I am so glad it's 2019 and things are done online and through other electronic devices. While here I got everything accomplished in less than ten minutes. My bank rep was very knowledgable and knew how to accommodate all of my grievances. Hopefully everything will be great and I don't have to go to the bank until next year. I figured I would get a bank account across the U.S since I travel a lot. My poor little credit unions only have five Maryland locations. I know for a fact that Wells Fargo is better than Bank of America.

Terrible service. I waited in the drive thru teller line for almost an hour due to inside services…read moreunavailable from COVID situation. The teller refused to provide services when my turn arrived while a car that arrived after me was being served. Ten minutes after their closing time occurred when I was trying to use their services while waiting for almost an hour. Nobody from the office walked or notified any cars that that was waiting that they would not be served. I banked with Wells Fargo for almost five years. I"m considering closing my account and using a more reliable bank. A few days ago I requested a money order and the teller made a mistake telling me I did not have enough in my checking account for a $800 money order. Another teller had deducted that amount to prepare for my money order while failing to communicate properly with the other teller. I notified the teller to check my bank transactions again. Luckily I saw the deduction from my bank app. He later apologized and notified it was a mistake. Thank goodness for technology or I would had been robbed due to negligence.

One of the worst banking experiences I've ever had. We originally banked with Howard Bank, where…read morethe service was excellent. But since First National Bank took over, the quality has dropped significantly. Every time I visit, there are three or four employees standing around without greeting customers or even smiling. Whenever I have a question, no one seems to know the answer. On one Saturday, I couldn't access my safe deposit box because the only person who could open it wasn't available. Calling the bank is equally frustrating--no greetings, no assistance. I'm planning to close all my accounts and switch to a better bank soon.

After a horrendous experience trying to get a PPP loan for our business with Bank of America (our…read morebank for 16 plus years), we reached out to LeNora and Howard Bank. She was so understanding and responsive. She made the loan process seamless and we were approved for the loan within 5 days. Howard Bank has taken the lead to make sure the Loan Forgiveness process is easier for the customer. Howard Bank has all the products we thought were only possible with a big bank. But unlike Bank of American we can call at any time and speak to a friendly voice. We can put a name to a face as opposed to relying on someone different by phone every time to give us a nonspecific, generic, and negative response. We have a great working relationship with LeNora and Howard Bank Centennial Place. I was so pleased; I transferred my personal account as well.

Haydee faherty is best employee in this bank she is so nice and very helpful she is perfect in her…read morejob she guided me to invest money through bank it's very helpful thanks

Darian was great!! I highly recommend opening an account with her. She was very hospitable and…read moreknowledgeable. I appreciate her approach with young adults opening any account for the first time. You can tell she genuinely wants her clients to use their account(s) efficiently. I'm grateful for how patient she was, too. I look forward to working with her when I switch over. I will be recommending family and friends to her, as well.

Awful First Encounter Since buying a home in Ellicott City…read morethis year I have been bugging my partner to open an account at the local credit union & leave her lousy commercial bank behind. Today she went to this location to open our first credit union account -and had such a lousy experience she already does not want to go back! They couldn't be bothered to say her name correctly, were not welcoming, and served others who arrived after her before her needs were met. Staff were self-described "floaters" not regulars so no regular relationships can be established, which I had been looking forward to at a credit union. And the (all white presenting) staff spoke loudly about a Black customers hairstyle, praising his "well kept" locks - ugh. To cap it off, they asked her to remove her mask ("masks are optional" according to the SECU website, implying at least that you can stay protected from disease at their branches). So disappointing and such a horrible introduction to our local credit union.

I have been a member for 8 years and not once has this "bank" helped me out. If you don't care…read moreabout where you bank and want the slowest ATM/ customer service around then this is your spot. There has been multiple times where I have needed the atm/teller service around 4:30/5 on a Friday after getting off of work and not only are the employees walking out early, but their ONE atm never accepts cash deposits. As an employee in the service industry for 10+ years most of my deposits are cash. I would've chosen 0 stars for the lack of reliability if it was an option. Save your money and more importantly your time by avoiding this "bank". Photo: Store hours: 9:30-5.... This was @4:50pm. I wouldn't of cared because everyone likes an early day, but there was a line of people outside. 11 of us had to use their ONE ATM.

The website is archaic at best, they actually purge your login info if you don't log in for 90 days…read moreand then you cannot without calling and receiving physical mail to set up the accounts again. We will be switching banks, this is absolutely crazy.

I'm so not a bank person but I have been forced to go to the bank these last few Saturdays due to…read moresome unforeseen circumstances. However the line went so fast here I hardly knew there was a wait. The teller was so nice. She let me know that all I needed was my license and my debit card. The manager was nice too. While she helped me with my deposit they were very personable and we were talking about my career! The bank isn't so bad after all on a Saturday morning.

Applied for a mortgage, explained the finances said it was OK, then come back and say it's not OK…read morethen come back and say it is OK, then say we will review it again and then it's not OK. They strung me along for close to three months. Now I know why they got one of the biggest fines in banking for screwing their customers

Just had wonderful service and interaction with staff members at this credit union location…read more You receive an immediate greeting once you enter their lobby. It has an open feeling and you just go to an island to do any transactions with the teller. I also had some other questions about the use of my bank cards...they are planning updated management that is going to happen with their debit and credit cards and I wanted to clarify things. I met an awesome customer representative, I'm sorry I forgot his name but we carried on quite a discussion over other things besides banking issues. A very personable touch. I did not feel rushed and had my questions politely answered. Have always been pleased each time I have needed to have any banking services required. I would highly recommend this place to do business and to take care of your financial needs!

They have outsourced their customer service and it is abysmal. Really too bad. I really used to…read moreenjoy doing business with them.