I had to close an account belonging to my dad due to his passing from COVID-19. I read reviews and…read morethey were pretty bad. I was pretty skeptical but gave them a chance. Well long story short, the customer service was exemplary. The guard at the door was very professional and friendly and the personal banker, Janae, was the best. She was very knowledgeable and provided great customer service. Kudos to the group at this branch.

I waiting in line at the drive-up window for 69+ min?!?! There was only 2 cars in line before me…read more I am not sure why it took at long. They are not allowing people inside (perhaps if you have an appointment?). My transaction was pretty quick and seamless, but there is NO apparent reason for customers to have to wait close to an hour when there are 3 teller lanes , 1 ATM lane and 2 walk-up ATMS at this location.

Excellent service, knowledgeable staff and customer friendly, would definitely recommend this bank…read morefor handling all banking needs

Don't go here on a Friday if you can't stand long lines. Parking lot is cramped and too small…read more Armed policeman stands in front of bank during the day (for those yelpers that may cringe around Raunchy crowd).

I will avoid going to this branch in the future. Waiting over 45 minutes to get something notarized…read moreon a Monday morning seems a little excessive to me.

I am only basing this review on the ATM feature. I have banked with them for many years. I had to…read moreget a few dollars out of the ATM today. This is the closest location to my home and it was convenient for me. They have three drive-through s so that is pretty convenient. They usually is not a long wait so you can take care of what you need to take care of quickly. All of the machines were working and you can conduct your banking transactions from them as well. I did not have to go in. I do most of my banking online so I can't say how dealing with the cashiers would be.

Cons: very rude customer service reps…read more can't use a debit card. weird and confusing mobile app terrible wait times Pros: rates aren't very high

Waiting 45 minutes after making an appointment weeks ago was a joke to me! Upon arrival, there was…read morenowhere to sign in. So, I decided to stand in line to speak with a teller. He left from behind the glass and spoke with someone seated at a desk. Staff walked back and forth a few times but 45 minutes later still no one said a word.

A solid bank experience. I had to go back because they are short staffed but I think we can all…read moreexpect this happening at banking and lending institutions. They were more than satisfactory. 3 stars for a bank! Congratulations Wells Fargo, you are going places.

This branch doesn't even deserve one star. Hands down the worst customer service ever. They NEVER…read moreanswer the supposed contact number that they have listed and the tellers are beyond rude. Shut this down!

I would like to formally recognize and commend Eleazer Tecum for the exceptional customer service…read morehe provided during a very difficult bereavement period. Following the death of my loved one, I was responsible for handling numerous financial and legal matters as Durable Power of Attorney and Estate Representative. Mr. Tecum assisted me with the submission of death documentation, account closure requirements, cashier's check processing, and other necessary banking transactions. What distinguished his service was not only his professionalism and knowledge, but also his commitment to follow-through. He consistently returned calls, provided updates, answered questions, and ensured that each step of the process was completed correctly according to my now deceased relative's request to manage her estate's affairs. In addition, Mr. Tecum worked collaboratively with a fellow team member to ensure all requirements were addressed accurately and efficiently. His willingness to coordinate, follow up, and provide ongoing support made a significant difference during a challenging time. Please extend my sincere appreciation and gratitude to Mr. Tecum for his outstanding assistance and exceptional service. He and the team at the Liberty location provided excellent customer service.

Point breeze credit union…read more I walk in the door the nice security guard says hello. Asked me how my day was and informs me that someone will right with me. No more then 2 minutes later I was greeted by a wonderful employee named Gabie. She was Friendly and extremely knowledgeable about there products and services. The experience here was great if you want a bank that treats you like family this is the branch for you. You cannot beat the interest rates here.

I had a non stressful experience dealing with PBCU when it came to refinancing my auto loan. I…read moreworked with Olga on the phone and via email. The process was seamless. They were also flexible in extending our credit check longer as we had to wait for the title of the vehicle to come from the MVA. Overall this was a no hassle experience and would recommend them to anyone that is needing to re/finance their vehicle. Plus the interest rate is really low