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    SECU Credit Union

    4.7 (3 reviews)
    Closed 9:00 am - 3:00 pm

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    Personal banking

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    First Financial Federal Credit Union - keys to the safe deposit box

    First Financial Federal Credit Union

    (20 reviews)

    Drive up teller is before ATM, causing needless long lines for customers wanting to use the ATM…read morewhile a motorist is blocking the ATM. Bank needs to separate the services. Ridiculous! !

    FFF supplied a confusing letter and an incorrect address for registering our house deed (the county…read morecourt sent our registered letter back to us), was unreachable by phone, and then provided an inexperienced new employee at their office when we went in for assistance. The employee was dressed in a pink T-shirt, pale skinny jeans, and white tennis shoes, which was appropriate to his level of knowledge and professionalism. He had to call the loan office, which is apparently off-site, twice because he (1) didn't listen carefully to our description of the situation, (2) didn't understand the situation, (3) didn't take any notes concerning our problem and questions, and (4) didn't pause before hanging up the phone the first time--or even the second time--to check with us to see if all our questions had been answered. He also didn't apologize for First Financial's initial error until late in our exchange, after all of his bumbling around created even more unanswered questions and frustration. Suggestions: (a) First Financial needs to review their mortgage pay-off letters and make sure all the information and instructions are clear and correct. (b) First Financial needs to better train its employees--first, to apologize for FFF errors; then to make sure they understand the problem and take notes; then to make sure they address each of those problems by consulting both the appropriate professional (if they don't have the knowledge themselves) and the customer. (c) Employees, especially young, inexperienced employees, should be advised to dress professionally. This will give customers more confidence in them, and it will remind the employees of their professional obligations and training. We're sorry to see the deterioration of service at First Financial from the time more than 30 years ago when we first opened our accounts. This last fiasco has weakened our confidence in the institution.

    SECU Credit Union - banks - Updated May 2026

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