Be prepared to wait for a long time. Some tellers are nice and efficient, but one of the male is…read morenot professional at all.

Ugh. I waited 21 minutes in line to deposit a check and get some cash back. They had one teller…read moreworking the lines and one waiting the drive through. This was 11:30 in the afternoon. All of the financial advisors in the little cube offices were either doing nothing or talking on the phone. The manager greeted some people then sat down with someone who had a banking problem. There were six cars in line for the one teller. Maybe I came at a bad time. Maybe. I think though that Wells gobbled up Wachovia, one of the way they looked to strengthen the bottom line was to cut back on staff.

I can't believe I'm writing a five-star review for Bank of America, the "friendly evil" bank. But…read morevisiting this branch was not like going to a giant mega-bank branch - it was more like a neighborhood community bank. My only reason for holding a BofA account is this: I do most of my banking through an internet-only bank. I'm definitely not a "platinum" customer at BofA by any means. But having an account at a bank with a physical presence is helpful when you need to do something that requires actually going to the bank, which, in this case, was getting a cashier's check to close on my mortgage since my Internet bank does not offer cashier's checks. I was greeted in a friendly manner, and my transaction was handled and I was treated as if I was a valued customer. Despite having an account which was opened out of state, causing a few minor complications, the staff at this bank handled those complications politely and professionally and were incredibly hospitable, even though it was clear from the information on my account that I wasn't a frequent customer. If I ever need in-person service again, this is the branch I'm going to, even if I have to go out of my way to get there.

I'm a new business owner and had been torn between using a credit union or a traditional bank…read more Honestly, I was hesitant to go with a bank for my own reasons, but I have to say, I've never had such a positive and rewarding experience as I did at this one. From the moment I walked in to the moment I left, and even during the follow-up call afterward, the service was exceptional. Deep (Baldeep) and Brittany truly set the standard for customer care; they should bottle it and sell it! I was treated with the utmost respect, like fine china. My questions were never dismissed or made to feel unimportant; instead, I was encouraged to ask more, and most of them were answered before I even had to ask. Everything was explained clearly and patiently. The products the bank offers are a great fit for my business, and the level of support perfectly suits me as a new solopreneur. I'll definitely be sharing this outstanding experience with my friends and other entrepreneurs in my network. I look forward to building on this great relationship in the future.

Everything was good except she called me Ms Carol when I left and my name is Caroline (as written…read moreover all banking documents)....

Slowest tellers ever! Both ATM machines down so I had to go inside. They must be following Walmarts…read morephilosophy of hiring extra employees to stand around and do nothing. 2 tellers working and 3 at their stations not helping customers. Grrrr!

BOA is the most predatory bank I have ever had an account at. They'll charge you $200 in overdraft…read morefees for trying to buy $20 of groceries. Inhuman. Take your money elsewhere

For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.

Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

Drive up teller is before ATM, causing needless long lines for customers wanting to use the ATM…read morewhile a motorist is blocking the ATM. Bank needs to separate the services. Ridiculous! !

FFF supplied a confusing letter and an incorrect address for registering our house deed (the county…read morecourt sent our registered letter back to us), was unreachable by phone, and then provided an inexperienced new employee at their office when we went in for assistance. The employee was dressed in a pink T-shirt, pale skinny jeans, and white tennis shoes, which was appropriate to his level of knowledge and professionalism. He had to call the loan office, which is apparently off-site, twice because he (1) didn't listen carefully to our description of the situation, (2) didn't understand the situation, (3) didn't take any notes concerning our problem and questions, and (4) didn't pause before hanging up the phone the first time--or even the second time--to check with us to see if all our questions had been answered. He also didn't apologize for First Financial's initial error until late in our exchange, after all of his bumbling around created even more unanswered questions and frustration. Suggestions: (a) First Financial needs to review their mortgage pay-off letters and make sure all the information and instructions are clear and correct. (b) First Financial needs to better train its employees--first, to apologize for FFF errors; then to make sure they understand the problem and take notes; then to make sure they address each of those problems by consulting both the appropriate professional (if they don't have the knowledge themselves) and the customer. (c) Employees, especially young, inexperienced employees, should be advised to dress professionally. This will give customers more confidence in them, and it will remind the employees of their professional obligations and training. We're sorry to see the deterioration of service at First Financial from the time more than 30 years ago when we first opened our accounts. This last fiasco has weakened our confidence in the institution.

Opened a new account online and had some questions.There was no line I was greeted immediately.We…read moretried to trouble shoot not receiving my digital card.Everyone was very friendly and knowledgeable I'm happy about my I chose Chase !

The staff were very welcoming and professional, greeting me warmly at the door and offering me a…read morecoffee (with sugar and cream!). The building is obviously new and comfortable for waiting. Personally glad that there is able branch near Baltimore. Jessica Palou (Private Client Banker) is a consummate professional who helped me open an account as painlessly as possible (and saved me money for an error I made earlier to boot).

I have been going to the Timonium branch for 20 years--they have had a bunch of turmoil...so…read moreyesterday I went to Hunt Valley for the first time...AMAZING differnce. Instant eye contact from a busy teller that let me know she would get with me soon--I think her name is Malu. Wile she was helping me, the manager, Hope, overheard our discussion about the new PNC credit card I had recently gotten, and she came over to make sure I understood how to the biggest benefits from it and was super helpful and friendly. Its fun going to the bank again!!

One ATM machine?! With nobody allowed inside, are you serious? You need 3-4 ATM machines. Last…read moretime, even it was down! Had to go through another lane and even though nobody ahead of me, almost 20 minutes just to get some cash. Ridiculous, might cancel all of our accounts over this major inconvenience but been with them so long.

The Online Banking options AMAZED, not limited to but included Free Bill Pay, Mobile Deposit, Text…read moreBanking,a fully Functional Phone that has all of the Online features available in the free app. I am from far Western Maryland and there are no Wells Fargos in my hometown. They need a few moren branch locations.