I walked in to make a deposit. The ATM in the lobby was occupied, so I walked in to the branch…read more A woman greeted me and asked what I was here for, I said deposit. She asks cash or check? I said cash. She pointed to the lobby ATM and said "we don't take cash inside, you have to deposit at the ATM" How does a BANK not accept CASH?? This is the stupidest thing I have ever encountered.

I had an unauthorized charge on my bank card, the call center number on the back of the card was…read moreuseless. The customer service person was abrupt and hung up before I could ask a question. Oh I forgot to mention I was on hold for a half an hour only to be hung up on. So I called my local Hampstead branch and the lady who helped me was wonderful! She was kind, told me what to expect and what to do until I received my new card. I can't thank her enough!

Feb.28th, Bank of Am. allowed a scammer thief to get into my acct. & steal $18,500 , in the form of…read more3 wire transfers- back to back- in the middle of the night. The transfers went to an Hispanic woman at Legion Bank in Franklin, Tn. Seems like a good place to start looking into this theft, but that information was ignored by Bank of Am. I discovered this the next morning when I happened to ck. my bank statement online. The thieves left me w/ only $131.oo ... that's it. I was on the ph. w/ the bank fraud dept. for over 2 hrs.- they put in a claim investigation. After 10 days, they sent a letter saying they DECLINED my claim ! They have their unreasonable, totally UN-logical reasons, of course. They say the inquiry shows the ''action is consistent w/ my previous banking activity." HOW can that be when I've NEVER, ever made a wire transfer. Not at Bank of America or at any other bank. BTW- The bank did not notify me of this fraudulent transaction on my account until after I told them about it. For $18,500 I'd think they'd at least give me a call. I insisted on a 2nd investigation, & the result was the same. (also I am now unable to reach anyone in the fraud/ claim dept.) So I'm fighting this as much as possible thru multiple bureaus & agencies. -- & as if all that wasn't horrible enough, Bank of Am. charged me $90 for the 3 wire transfers, & another $41 for new cks. that I did not order. What nerve ! The same thing happened to a friend, at the SAME Bank of Am. branch-- 630 Baltimore Blvd., Westminster, Md. 21157. They lost $7,000 in the same way: wire transfer, overnight, w/o permission. Fortunately, the bank repaid their money to them in 5 days. Again, no notification. I'm a 72 yr. old woman, living alone on SS & I depend on that money. The bank didn't seem to care. But I care! How will I manage w/o my money? Please save yourself some grief & do not use Bank of America-- especially the branch in Baltimore Blvd. in Westminster, Md.

Tried to get new virtual bank card. Teller says they are out of them. Try next week. Ridiculous.read more

Customer service is lacking. Issues with initial account startup due to representative error has…read moremade it virtually impossible to access my money. The fact that they do not have cash at the branch and that the issue was that the rep overlooked the pin number at set up, has created a nightmare as I continue to have no access to my money.

I joined First Financial about 2 years ago, have business and personal accounts with them, and have…read morenever had any problems. There is seldom a wait for a teller and all the staff are friendly as well as helpful. Certainly a step up from the big banks of Westminster.

What is wrong with this bank? The ATM is often out of service and they are closed on random days.read more

Who needs a neighborhood bank when the they don't treat you like a neighbor!…read moreThe Community bank that puts people first?? their slogan. I was with Farmers and merchant Bank since 2009 I switched to Capital One 360 Let me tell you why. This 4th of July did it for me. Let me tell you I'm not perfect and have had my share of mistake with my account. Typically I run my account at barebones. which makes for some scrambling to get funs in there before i get a NSF $35 fee. I check my account everyday to make sure we have the funds to cover what we might of missed. I have had a few NFS and they did charge me $35 and we asked them to waive the fee and they did help and return some fees sometimes. Some of the fees I didn't ask for them to waive because I deserved them. During the 4th of July Holiday I checked my account a usual no issues had fund in the account. I looked on Friday and i saw an NFS $35 fee. I called the bank and they said they could not waive the fee. My paycheck goes in on Thursdays and as of Wednesday I had fund in my account?WTF??? I don't think I deserved this fee. Here's the issue when in doubt the customer gets the benefit of the doubt. right? ----They don't have realtime banking ----inflexibility of branch manager (Kelly Johnson) ---- charge lots of fees. ++++Capital One charge no Over draft fees! ++++Real Time Banking The inflexibility of the manager at the Roberts Field branch needs to learn their own slogan. (Kelly Johnson) The Community bank that puts people first? Good slogan right? Well thats all it is, A Slogan!! Who needs a neighborhood bank when the they don't treat you like a neighbor!