Huge big fat one star. There was a miscommunication with the bamboo asia menu our Account Executive sent to me. I was given the sushi bowl bar menu last Friday 7/19 and thought that was what we were going to get for Tuesday 7/23 lunch and I find out that same morning, we are getting a Vietnamese bowl. The food was disappointing, the green beans and broccoli was overcooked and super wilted, did not look appetizing and they gave us was way too much rice noodles. Sorry but I'm not going to use Chewse in the future. read more

They are ridiculously aggressive in their marketing tactics. I get a jargon-filled email every few days that tries to bait me into a conversation with their sales reps. My role isn't even remotely related to catering, not sure what I did to deserve this. No way to unsubscribe, and I've asked them to remove me from the list to no avail. It seems like they're doing the same thing to many others in my company. I'm assuming this is indicative of their broader service - low quality, overly aggressive, and not responsive to customer feedback. read more

The Chewse team is TOP notch. We've had two different account executives (Blake and Megan) and they have both been exceptional. Chewse has a great selection of restaurants and we've never had a bad meal. There have been times when I've contacted Chewse the day before, for a last minute order and they've not only been accommodating but also extremely pleasant. We have a bunch of dietary restrictions and even when I forget to highlight them, our reps always ask! My only qualm is that I wish our company was big enough so that I could use Chewse MORE. Keep doing a great job, Chewse Team! You all are appreciated. read more

I used Chewse to cater our meetings as DoorDash and Caviar were super unreliable. During my initial call I was really impressed with how the ordering, delivery and set-up were supposed to work. Supposed to being the key words here... We went over likes and dislikes, dietary restrictions and portions nothing new or out of the norm. My main complaint here is there was little to no consistency. Our first order was initially sent to the wrong address and I luckily caught it in time and we had our food here. The food was great but there were no plates, forks or napkins - even though we paid an extra dollar per person. Subsequent orders were either WAY too much food and a couple of times we ran out. As our time with Chewse progressed, customer care started slacking, deliveries were significantly late and it was honestly a crap-shoot if we were going to receive plates, napkins and cutlery (even though we paid for them). When I voiced my complaints I was told someone would call me back - and no one ever did. I was told we would receive a discount/credit every time I complained that we were missing items we paid for and never came across them. I think there are better companies here in the city to work with on scheduled catering, but hope that Chewse can improve. read more

Chewse states in their deck "We make it right when we get it wrong: We're accountable for our errors and provide transparency into your company's service" This is not the case. When I was first introduced to Chewse in September, my account manager Aston was very friendly and helpful. I was able to schedule a meal. Through the Chewse portal, I was able to view the menu and approve the order with a click of the button. The food arrived, was very good, and we were very happy with the experience. Aston left Chewse, and I was transferred to Crystal in the interim. Then our new account manager was Kenny. He was very helpful as well, but then he left Chewse. Our new account manager was Ricardo and we never received a response from him. After Ricardo, Amy took over our account. Already that is 5 account managers in 2 months. I discussed with Amy a possible hosted lunch for my company, and asked for a menu option. She stated the menu is in the portal to view. I looked at the portal, and didn't like the menu but there wasn't a button to reject or approve, as it was the first time we ordered a meal. I admit, I was busy and I didn't follow up with Amy to cancel the meal, however, I also never confirmed. The meal showed up on the day that I had mentioned, and I turned it away. I never confirmed the meal, just asked for options. Amy said I was still obligated to pay for the meal, as it states in the policies and as they mentioned in the dashboard training. However, I never received a copy of the policy or received dashboard training. I understand my part in the miscommunication, and I wanted to negotiate with them. Amy looped in the Head of Customer Experience Kelly and offered 50% off the meal. I jump on the phone to discuss the matter with Amy and Kelly and try to find a better solution, that I was willing to reserve our next meal, and pay more than normally budgeted to offset the cost to them. Kelly said there is nothing else she can do, because she needs to explain to her Finance team why there is this cost to them. I then ask how I was able to accept/reject the meal in the portal for the first meal, but it didn't show up for the second meal. Kelly states that the process changes once you sign the Statement of Work (which I was never told). I asked if I could speak to someone else, because honestly I felt like Kelly was making excuses for the lack of communication from her team, and possibly lying about the portal. She rudely yells at me and says there is no one else to speak to because she is Head of Customer Experience, and she is the only person. I calmly ask for the statement of work that was signed by my company, because Kelly repeats over and over, that they are following this statement of work. As I review the statement of work, there isn't a statement regarding a confirmation of the order. Just the cancelling of the order. I review the order acceptance policy, and it states "Order Acceptance Policy Confirming an order on the website is not a guaranteed confirmation. Only an e-mailed receipt or other form of electronic confirmation, confirms the order. The food provider may require additional verifications or information before accepting any order. The credit card will be authorized up to 7 days prior to the time of the order, and then charged in full within 7 days after delivery of the order". Once again, I never confirmed the order on the website, or emailed a receipt of confirmation. I email Kelly and Amy this, and state that one of Chewse morals is that they make it right when they get it wrong. They are accountable for their errors, and provide transparency into your company's service. Kelly responds "Clients do not need to approve meals in their dashboards. The dashboard reflects scheduled meal details in addition to providing the option to swap items, increase portions, etc." And she went ahead and charged my credit card for the meal (which I never approved), and issued the 50% discount... how nice of her. I ended up calling the main customer service number to cancel my account with Chewse. If the head of customer service treats their clients like this, I do not want to work with anyone in the company again. Its unfortunate. read more

Chewse is a magnificent company that makes my life and job so much better! Our meal specialist, Theresa, is a life saver. She responds quickly, is never bothered by my craziness, and ensures we get phenomenal meals. The very fact we don't have to choose our own meals means I already love the service but the fact that it's so well curated and managed makes it all the better. I truly could not recommend this service enough! read more

Chewse has been so amazing that I created a yelp account just to write them a review! We have a standing weekly order with Chewse. They have made ordering lunch for the office incredibly simple! Dan is our "meal specialist" and he is the best (and not just because he brought me a cupcake and sends me cookies)! Dan knows everything about my office, from how many people to order for, to our dietary restrictions, and he even keeps the accounting team happy by ordering within our budget. All I have to do is send Dan an email and he takes care of the rest, or I can login to the website and make my own changes (the website is very user friendly). Dan has even provided suggestions for out of the office dining, happy hours, and an on-site BBQ company for a company event. He literally handles all of our food needs. We have been using Chewse at our office for a few months now, and I haven't heard one complaint from the team about the food. Every week we get a new place, that is absolutely delicious, and is delivered on time, every time! I was only going to try using Chewse for a month, but after the first week of working with Brandon to setup my account and then with Dan for our food preferences, we switched permanently. I cannot say enough good things about the team or their services! To sum up my review, I have used a so many catering services and Chewse is the best! Choose Chewse read more

I've been using Chewse for almost a year now to better serve my office lunch. Chewse offers a wide array of caterers and they always seem to get the best ones! I've never had any trouble ordering through Chewse and the amount of time they save me on a weekly basis is amazing. I'd recommend them to anyone looking to get a quality caterer at the office or even for private parties! read more

I'll start with the positive: Back when Theresa worked in San Francisco the service, food, everything was beyond amazing. Also, if you are lucky enough to get Rochealle as your meal host then I'm jealous! She is a rockstar and the only reason we put up with Chewse for so long. She can put a smile on anyone's face and we thought of her as part of our family. If I could find a way to hire her I would. Now to the other stuff: Unfortunately after Theresa left to start other operations we were given a less than adequate account manager. Somehow everything is always blamed on a "miscommunication" or "growing pains". No one takes responsibility and worse, the same problems keep happening over and over. -no host showing up to events -uncooked (raw) chicken - twice in one week -having to hand pick portions (aka do all the work of the AM ourselves) bc there was no consistency and employees didnt get meals on several occasions -items missing from orders -dietary restrictions not exactly followed So many "miscommunications". It makes us look bad in front of our employees and our clients. We gave chewse countless chances to correct but I wish we had moved on earlier. I sincerely hope Chewse rethinks their hiring process because the top leaders like Theresa deserve to be successful. read more

Chewse helped me in two enormous ways: 1. Made our (3 times a week) lunch at our office (of 45 people) HEADACHE-FREE for me. 2. Allowed me to focus more on my work duties, instead of having to allocate 30-45 minutes per day on lunch. The staff @ Chewse could not be more friendly and accommodating. ALWAYS available for a call and incredibly receptive to last-minute menu and/or headcount changes. Did I mention they're free? Yeah, amazing. read more

Chewse was and is an absolute life saver! We have had a daily lunch program for 10 years and have always had to plan it our ourselves, which takes up more time than it really should! What a difference to be able to partner with a company that "get's it". Get's the nuances of providing food for 140 folks and all of their...quirky food likes and dislikes. Megan is so great to work with and will contribute as much or as little as you need. She is also willing to go after restaurants we find and get them on the program! I would highly recommend this service to anyone that has to order lunches for large groups. Let them take the pain and headache away, you won't regret it. ;) read more

I manage People Ops at a start-up in SF and Chewse caters my office's weekly lunch. The array of restaurants that comes within our budget isn't to be beat. We are a very diverse company with diverse tastes, and Chewse never ceases to impress. Very good vegetarian options. Very appreciative of the stellar customer service as well. Dan who was previously our meal specialist is amazing, and our new specialist Zoe is filling his shoes nicely. Chewse makes managing office meals a pleasant experience- a rarity indeed. read more

Having been an office manager for quite a few offices that have ranged in size, dietary restrictions, budget, and personalities, catering has never been easy. That said, I couldn't put into words what an amazing experience its been working with Chewse for our catered lunches. We'd started out doing catering once a week for our group and the rotation of restaurants that Dan, our Chewse rep, had planned out for us constantly amazed our tastebuds. Dietary restrictions were spot on and even when they were experiencing technical difficulties, their team was INCREDIBLY responsive at getting dietary info for us right away (kudos to Ingrid!). There was one specific lunch that I recall where the food had arrived and appeared to be lacking in portions. I contacted Dan right away and he was amazing at getting more food delivered to us at lightning quick speed. Our team gets great food, their dietary restrictions met, at the right portions, and I get the best customer service. We now cater our lunches Monday-Friday and Chewse has still done an amazing job at curating a delicious rotation of restaurants. Another notable positive is their dashboard and menu calendar. It's super simple to see the meals you have coming up, for what headcount, and the pricing of each meal. Any modifications to upcoming meals can also be done on the dashboard or through a rep directly but in either case, the process is simple and does have its timing restrictions. In short, the customer support at Chewse is amazing and the ease of using service has been a game changer. They even send you cookies. Or their rep to deliver macarons. Feeding hungry people is not an easy job and I would highly recommend Chewse to take care of you and/or your team! read more

Stay away, meal planners. I used Chewse for almost a year and quit after headache after headache. I arrange team lunch for 45 every Friday and honestly there were issues every week. Driver went to wrong building, late deliveries, delivery people with attitudes, it was always something. I kept giving them another chance but it became clear problems were not being addressed. The cancelation policy is B.S. I've never encountered this with other vendors and a huge factor in dropping them. Very limited restaurant/menu options too. read more

Partnership: Simply put, Chewse has an amazing hard working team that cares about their clients and food vendors. When we first started working with Chewse, they made it a point that we are working partners and want to work with us for a long time. That's the first time a catering agency has approached us that way, which we were very appreciated and taken by it. They truly listen to your needs as a food partner and are open to different unique flavors of food. They are not afraid to push the envelope in having their customers try out different food. As a small catering company, there are many customers that don't know us and we have hard time reaching out to them. By working with Chewse they have created a bridge and credibility for us to get in to doors of client that we couldn't have otherwise. Immediately by working with Chewse they have increased our monthly sales. Most recently we are having our best months in sales ever. There ordering processes has made our company more streamlined as they communicate to their customers of what their exact needs are. So we can focus on what we do best. Which is to focus on making authentic delicious Indonesian Filipino food. We cannot thank them enough. We are grateful to be working with them and looking forward to a long term partnership for a long time. Customers: In addition, they work really hard to work with customers with whatever dietary or budgetary needs. They are here to truly cater to all of your needs. They choose the best food vendors in the Bay Area with an emphasis on local healthy food. They even have nice labels for your food so there is no issues for what is in what for dietary restrictions. So to all those office managers and admins across the Bay Area. I highly recommend to give Chewse a shot to organize all of your catering office lunch needs. Thank you Chewse! read more

I used Chewse to cater an event for 150+ people. Tracy was extremely helpful and professional in organizing everything. We worked with her to develop plenty of options for our guests, and all the food was delicious and delivered promptly. An excellent downtown LA resource! read more

Chewse is awesome on a number of levels. The short version - I save a bunch of time at work & tasty, varied food shows up when it's supposed to. The long version: - Great selection of restaurants! - Great meal planning by our rep, Megan - we have a bunch of parameters (no shellfish, vegetarians, no gluten except on Tuesdays when it's raining - you know how it goes) and she's able to compose meals for us that suit everyone's needs. - The food is family style as opposed to other services where individual employees place their own orders. In a perfect world, it would be nice to have everyone be able to order their own meal each day - however, in reality I had to harass most people to get their orders in on time, or let them just not have lunch (which is lame.) No bueno. This is much better because enough food for everyone magically appears without them individually having to do anything. - The UI on the website is super simple & intuitive - meaning I can just figure out how to change stuff for our orders easily on the website. - If I can't figure it out, Megan is responsive and really nice. She's also helped me out of a number of self-imposed sticky spots in terms of timing, last minute changes, etc. Overall - Chewse rocks. Only little, tiny detail I'd change - more Asian restaurants available would be great. They have some & they're great - just a few more would be nice. read more

Food arrived over an hour and a half late! Business partner guests left hungry despite our promise that lunch was coming. Made us look bad -- Chewse is not reliable! read more

This place is horrible, and once they get your email, they spam continually. Only eat here if you are hungry for canned pork meat!

The Chewse team is awesome! As a local SF restaurant, we cook and deliver to foodies and companies that order lunch or dinner through Chewse. The Chewse team are easy to work with and they have enhanced our small mom-n-pop business greatly. We are extremely grateful for the wonderful job Chewse does in coordinating catering orders and communicating the needs of the clients. We could not ask for a better catering service coordination team. Thank you for all your hard work, Chewse! Cheers! read more

I've been using Chewse for about half a year now, and it makes life so much easier. I'm an office manager in charge of ordering catered food for 65 people every week. Chewse makes it easy by making menus for me weeks in advance from local restaurants (although they are capable of changing orders with short notice). I let them know what our office prefers; we have a lot of picky eaters and special diets (Vegetarian, vegan, gluten free, pescatarian, you name it), and they are great at accommodating. I work with Blake, my contact over at Chewse, who is very understanding and picks great places. They make sure the delivery is on time to set up, the tip is taken care of, and the portions are a good size. It really makes it one less thing that I have to worry about with a busy office. read more

2 stars for a wider variety for our catered office lunches...but it'll stay there because all the catering managers that come in to set up are always assholes. It's been at least 6 months now and today I was reminded that it hasn't changed. Not sure why simple questions need to met with so much attitude or if a 'vegetarian' sign is missed, we need to be chastised and guilted with sighs of frustration. Never had an issue even remotely close to this with our last caterer. Happy to have the food, will definitely be a hard pass on the side of nasty attitude. read more

The best thing to happen to our office! One of the biggest things I hate is ordering lunch for our entire office. It's so time consuming and trying to please everyone is so hard. Chewse has been a life saver! I haven't had to worry about deciding on lunch for months now! They are super easy to work with and lunch is completely taken care of. Chewse what would I do without you! read more

We've been using Chewse for a few months now and I have to say, they have the best customer service. They are very proactive and attentive and really seem to care a lot. They know our offices needs and meet them very well. I am so glad to have their service, they save me so much time and are able to bring in such a larger variety of meals from restaurants I would never have had access to (for delivery at least). Someone called my office today trying to pitch a similar service and I told them to go take a hike. I'm happy with Chewse, I choose Chewse! read more

As an office manager at my company, food ordering can get a little stressful since you want to make sure you're offering variety well within your budget. Because of this I'm incredibly thankful to have worked with Chewse for quite some time - it really makes food ordering stress-free for me. What's even better about Chewse is that working with them is extremely easy as well. They are extremely flexible with all my company's dietary needs - and we have quite a few -, not to mention, their customer service is top notch (I mean they sent me token of appreciation for being an office manager and handling food ordering for goodness sakes!). I love working with Chewse and I attest to the fact that my company loves them too :) read more

Seriously, Chewse is as good as it gets. They have gone above and beyond to make sure everyone at my office has delicious quality food to eat. They really care about building a good relationship with their vendors and clients and you can see it in the way the do business. My meal specialist, Laura, came the first couple of times just to make sure everything ran smoothly. She also always visits the office with cookies in hand! Could not recommend more, Chewse is a pleasure to work with. read more

Chewse is the best company that has come into my life! When I first started ordering catered lunches for my office, I ran into so many obstacles that made my day stressful! After my first order with Chewse I knew I could never go back to ordering lunches on my own. Chewse really takes the thinking out of ordering. It can be very difficult to get the right proportions, choose the right cuisine and continuously make your office happy. Chewse does just that, they always order enough food, they provide tasty varieties, and they even set up your lunches on their meal dashboard a month in advance! Overall, Chewse is a lifesaver, and a great company. Special shout out to my meal specialist, Megan! Megan is always on top of everything, responsive, personable, and an overall hard worker! Thank you Chewse for making our company lunches successful! read more

As Office Manager, a lot of vendors reach out to sell their catering services. Chewse has beat them all hands down. Not to say other vendors aren't good at their job... I give everyone a chance because it's a competitive market and I think everyone deserves that opportunity! Unfortunately (or fortunately for me actually), no one has made me reconsider my working relationship with them. Laura and Dan have been more than just a vendor/contact, they are homies! Forever friends. They never show up empty handed and will never start a conversation without a hug. I'll admit, normally I am not a lovey person, but there's something about them that makes me say "Ok, I'll allow it." Laura and Dan (as well as their team on the backend) have always gone above and beyond to make sure everything is going smoothly and that we are happy! They keep our bellies happy with all the yummmmmiest restaurants around town and continue to check in and look for ways to improve. I'm making the move to LA and I am truly upset I won't be able to take them with me..... (for now, I say!!!) Thanks Chewse! read more

Chewse truly knows their clients! Excellent lunches even for the most pickest of eaters! Thanks for being amazing!