I found this place on google due to having an unexpected emergency. My wait time was less than 5…read moremins. The staff is very friendly and helpful! The clinic itself was clean and everyone had mask on. The doctor gave me a few recommendations to cure my finger and wrote me a prescription. Hopefully, I won't have another emergency but if I do this will be my go to place.

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

6/12/24 and the time is 4pm. Very disappointed at how the staff (especially female staff member)…read morehandled me. She didn't know how to apply the needle and didn't want to put a band aid on after I was pricked. When she did , she didn't know how to properly apply a band aid on someone after they have been pricked..the gauze first...then the band aid...Thank you!!!!!

When I went there thrice. They gave me the report in 5 days. But the second and third time. They…read morehaven't given me my report at all. And they are not responding to their calls. They take too long to get back to you. According to the cost the quality of management. The lady said that I would receive the report on Tuesday then she said early next week. And now they rent responding to emails or picking their calls. Very bad.​

My primary care physician's practice just switched to CPL for its diagnostic tests after years of…read moreusing a large chain of labs involving a "Q" word (I don't know if I can mention their name, but you probably can tell which one I mean). When you walk into CPL on Binz, you are greeted by an iPad-sized computer on a 3-foot stick, just to the left of a window where a person probably used to sit. You type in your name and sit. I was called to come back after just a few minutes by a cheerful woman, who asked for more info to find my file and doctors' orders. She was good with a needle. I hardly felt a thing. Everything went smoothly, and I was out of there in a few minutes. Parking still cost $7. Ouch. The "Q" labs had locations with free parking, so I missed that. But CPL has my vote for needle skills and friendliness, based on my one visit.

Quick, painless, and efficient…read more Parking: The worst part about this location is parking . I parked in the cvs parking lot since there wasn't anything available. It's a short walk but I was a bit nervous about the tow signs Service: The service was great. The team was nice and I was in and out in no time Space: The space wasn't anything too exciting. Clean and spacious. There were chairs in the front lobby to wait but I had no wait at all

Pros: The website was easy to use and the location was convenient…read more Cons: I am a "hard stick" so I wanted to make sure they could accommodate me. Tried calling a couple times, but only got the answering machine. I went ahead and made the appointment because I figured if they are in the business to do blood draws, surely they have encountered tiny veins like mine. Unfortunately for me, that was not the case. The tech was kind and I was hopeful, but he was not able to get the needle in my vein. I prefer not to let them "dig" for it and, to his credit, he didn't seem to want to do that to me. He offered to let me sit for a few minutes and then try again. I declined. TLDR; if you have tiny veins, are a "hard stick" or need any other type of "accommodation, you'll be better off at a Quest Lab location.

Arrived today to find the Quest Diagnostic Clinic is nicely tucked away inside the Randall's store…read more Randall's is so pleasing to the eye, walking through the florals, candles and Christmas decor set the tone for a lovely experience. I checked into Quest via my phone, received a response back quickly they were ready for me. This location was very convenient for me in terms on getting my blood work done and getting to work at a reasonable time. Booking the appointment was painless, text reminders were just right, not too many and not to few. About an hour before my appointment received a reminder and COVID question. Easy Peasy. I hate hate hate having blood work done. My veins are very small and it's usually a painful event. Notice I said usually??? That's right, one stick in my hand and the blood was flowing. I'm a happy camper, I'm in and out in less than 15 minutes and pain free. No large bruises on my arms , no bruise on my hand.

Had an appointment for 2:15 today 9/9/22 for simple blood work. I arrived with doors locked…read more Waited....someone from the inside opened the door at 2:34 to tell me they're not accepting patients because of intermittent power issues. I asked "why wasn't I notified, you have my info." She said "we can't control power issues, our staff went to another location to work." I asked "ok but I have appointment, why didn't you notify patients with appointments? And does that other location take walk-ins considering your issues." She said "i don't know." She didn't acknowledge her complete failure to notify me in advance. She showed more enthusiasm putting scotch tape to a paper on their door than dealing with patients. Poor professionalism. Solution: If the location is going to be closed in the middle of an afternoon, call your patients with appointments in advance before they drop by and have to deal with that cold and dry staff.

Inside Randall's flagship supermarket. Feels almost like in New York City medical office given how…read moretiny it is. Didn't have to wait long at all as a walkthrough. Even if appointments are recommended, I've been told this is a normal occurrence. I was able to be seen right away as a walk-in. The technician drawing my blood was pleasant and the person at the front desk was friendly. The service is on point. Bathroom is immaculate. I imagine it would have to be with all the disinfectant products laying all around. The office overall is very small and the waiting room can accommodate up to 10 people. Check in is pretty efficient and easy with the self-guided tablet. I 100% would come back again.

I come to this location regularly because it is convenient and my insurance prefers Quest…read more Today however, I walked in to ask whether I could submit a printed signed doctors order. As soon as I walked in a phlebotomist asked wherher I was a "walk in". I replied no ma'am I just wanted to ask whether you accept a printed order. She replied, "No. And we are not taking any more walk ins today." I understand being overwhelmed and busy with waiting customers, but I found out later that the printed order is accepted at that Quests. I looked iny records and saw that I had had one before accepted at that location (I couldn't remember when I was there). So I ended up paying $86 for a lab, one order, that had I gone to Quest was fully covered by my insurance. I do not think the Quest employee meant to be dismissive or unwelcoming but she was.

Great onsite staff. Horrible customer service. They make you pay ahead of time on the phone before…read moreyou get there or know anything about them - it feels like a scam. Used the in-office kiosk, entered my info, then they pushed me to the website where I entered info again, twice. No indication of the payment, vague indications of the appointment. Horrible horrible horrible customer service experience. But I've already paid so I'm riding it out. If someone from Quest wants to contact me, I'd looooove to talk with you. Again, the onsite staff is just doing their job. It's not their fault. It's "nobody's" fault except the vague online "them". I'm sure the CEO makes a ton of money, is quite proud of himself, and tells jokes about patients at country club cocktail parties. Is it fundamentally worse than other healthcare? Hard to say but it's dehumanized, unpleasant, vague, all-about-the-money, and feels slimy and gross. It's Severance for healthcare. Would not recommend.

The service at this location is absolutely unacceptable. I came in as a walk-in patient, was calmly…read morefilling out my form, and simply waiting to add my insurance card. Out of nowhere, a staff member stormed out, raised her voice at me, and accused me of not "doing it correctly" -- without once asking if I needed help or clarification. When I explained that I was just waiting for my insurance card, she continued to speak to me harshly and dismissively before walking away to sit on her phone instead of offering assistance. This type of unprofessional, disrespectful behavior is the reason I chose to take my care elsewhere. If you want to be treated with basic courtesy and respect as a patient, I do not recommend this center.

I had been putting off getting bloodwork done, because I have small veins that roll. Every time I…read morehave blood drawn it's an ordeal, and I end up with multiple sticks and bruises. Ida was incredible. One stick, no issues. I would definitely recommend the Westheimer location and Ida!

I have been going to the same Any Lab Test now for over 10 years. I have always had a positive…read moreexperience. However, at the 1960 location in Houston, Tx., suite 500 The person (she said her name was Liz) was so RUDE and unprofessional, I will not be returning, as long as I see her behind the desk. HORRIBLE experience!!!!!!

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

I pay over $500/month in insurance. For both my appointment and my 2-year-old son's appointment in…read moreNovember, I provided the insurance information at least a week prior to our appointments. Mine was a simple physical that needed to be done prior to nursing school. My son was to be referred to speech therapy. Now, 2 months (January 12) after the appointments, I have received over $2,000 in bills from Kelsey, saying that insurance covered absolutely nothing. Not even the flu shot. The fact that insurance was provided prior to appointments, and it took 2 months to say that absolutely nothing was covered, is a scam, and Kelsey is working with the insurance companies to scam innocent women and children. Just trying to get the SIMPLE care they need. I'm so beyond disgusted I trusted my son's care and my care with Kelsey. It is a scam, it is a con, a 3-year-old now not going to get the services he needs, and a single mom in school is now out $3500 when I could have just never bought insurance and gone to a clinic for $300 for the physical. Absolutely disgusted with Kelsey and the insurance system they support. This has resulted in me discontinuing trying to get my son the speech therapy he desperately needs, and shows that Kelsey is all about hurting and harming children, rather than providing actual health care. I am so absolutely disgusted.

Waited for 25 minutes while the labcorp employees made personal phone calls. Knocked on the office…read moredoor to let them know I was there despite warnings against doing so. The employees became hostile. I left for another labcorp.