Been to several different MVA locations over the years and by far, this one wins the Rudest…read moreEmployees Prize. For the love of G-d, don't ask questions on what one needs to do for the MVA services they supposedly provide...unless you want rolling eyeballs and testy responses as the answer. What could improve? Start by hiring user friendly staff without a crap attitude...

The employee with purple hair was incredibly rude and unfair, she refused to serve me based on a…read moreprior experience and was defensive and ultimately refused to help me. I made a basic error navigating the check in link and stood in line calmly asking if she could help me. She harassed me and it was completely retaliatory, she admitted she recognized me once she did and that was when she told me so and to "STOP!" talking, then raised her voice at me and interrupted me telling me to stop raising my voice (I wasn't, and it was ironic because she yelled this at me). At a prior appointment attempting to get my license, I worked with her and during the appointment she told me that the customer service rep I spoke with did not know what she was talking about, I calmly and reasonably expressed my frustration that the customer service had given me wrong information (I had to make a new appointment and come back), I left. Then, during the follow up appointment this morning while asking for help during check in while speaking to me she said "I recognize you" interrupting me, literally yelled "STOP!" at me and told me to leave while I was calmly asking her a question. She completely victimized herself while acting like a bully, meanwhile the security guard was sitting arms crossed half asleep because I am guessing they are used to her outbursts and it is not indicative of an emergency. This behavior and treatment is completely unprofessional and unfair. Calm assertion from a woman is not aggression, she acted like I was a threat by being direct and composed. I missed my appointment because she refused to speak with me and she admitted it was because it was me.

It isn't there anymore. It closed down a bit after Covid started. There were long lines to get in…read moreand you had to have an appointment. A few months later I tried to make an appointment and couldn't. When I went to Staples, I saw that the letters had been taken down and the sign said it closed. Use another one.

They better need a humane heart that thirsts to serve people than not. It is easy to say no, but it…read moreis better to understand people's situation and help them.

Received great service here on 1/9 around 9 AM. Received a letter in the mail from the DMV saying…read moremy license was about to expire (correct) and I needed to revalidate my identity again despite already having a REAL ID (incorrect). I had worked for days to find all of the paperwork needed but turns out I didn't need it. But I blame that on their HQ, not this location. Location is inside on the Canal Level of the old mall, now called Georgetown Park. The entrance is at M and basically Potomac Street, on the corner just past Clyde's and TJ Maxx if coming from the east. Go inside the glass doors and down the escalators one level. Gold's Gym is right in front of you, go left almost back around the escalators (not into the parking garage) and there is the entrance for the DMV. You can't take any food or drinks in, so either put inside your bag (like I did with my sealed beverage thermos) or you have to throw it out or sit it on the random table outside security. They didn't check my bag but did tell the guy in front of me he couldn't bring in his paper coffee cup. You wait to be called to the triage front desk who assign you a number based on the service you need and hand you a ticket and any forms you need. (Notably, my letter mentioned nothing about a form.) I grabbed a form, pen, and clipboard and less than 5 minutes later my number was called and displayed on the screens they have, which directed me to a desk for service. That's where I found out they needed none of my identification paperwork, but I needed to take a vision test and pay $47 and get a new photo. My agent was friendly and quick and no complaints even though I was a bit disheveled and frozen as I had walked all the way from Dupont on one of the coldest days of the year. Your new license will arrive on the mail 10 business days later!

DC DMV violation codes need to be reviewed because they are corrupt. They are unfair and stealing…read moremoney from public. I got a $150 ticket for running the red light (code T113 section C). But I never ran a red light and from the center lane and barely touched the zebra crossing. They gave me the ticket for code T113 section C which states I was making a right turn and touching zebra crossing. Their live rep said I still need to pay the $150 fine even when I did not run the red light I was NOT on the right lane to make the right turn as stated in code T113 section C. ON other hand see how they are violating their own parking codes. The whole C DMV should be ashamed.

I cannot stress enough, the importance of making an appointment online and having exactly what you…read moreneed as you go to MVA. I made an appointment online for 4:00 pm and I was literally in my car at 4:18! Spread the word! Make an appointment, have what you need...It's all spelled out on the website, and you will have a great experience!

If you are having a great day and you decide to ruin it, please visit this place, An absolute…read morechaotic experience you will have. First of all, 99% of employees are rude, mean, low class; they will be rude to you no matter what, I came in the first time concerning registration documents, it wasn't great, the staff was talking very low ( while chewing gum) , the place was super crowded, I was asking to repeat what she was saying and she was mad .. The second time, today, I came in to ask why my new drivers license took over a month and has not delivered yet; No answer, book an appointment and get in line to figure out why, that was simply the answer. And yeah, and if you think you will an answer to your question by phone call! Good luck with that, the last thing you can expect from these "employees" is to answer a call

Amazing efficiency, Attentiveness, & understandable-ness.. while still maintaining high quality…read moreinformation, and very articulate/clear instructions..!

actually having an insanely pleasant experience here at the DMV. shout out to Sherika.read more

Pretty quick and easy experience using the self-service kiosks to perform my car's emissions test…read more The test takes about 10 minutes to complete. Although there is not an option to make an appointment for the kiosk, the MVA's website does have a link to determine how many folks are using the kiosks. While my experience was quick and easy, I think the MVA should install 2-3 more of these kiosks. Fortunately, I arrived super early and did not have to wait for a machine. However, as soon as I left, three customers had arrived so I assume their wait times were a longer than mine. Since the kiosks are open 24/7, I HIGHLY recommend doing this as early in the day as possible.

The Chinese supervisor here is especially cruel and lacks any compassion. I'm Chinese myself, yet…read moreshe knows my car registration issue happened because I was repairing it and missed the insurance payment, and she also knows I'm on the verge of becoming homeless -- but she still insists on fining me. She even claims that every time she helped me, I never thanked her, when in fact she never truly helped me at all, and I always expressed my gratitude. A supervisor like that should be dismissed. Her high-and-mighty attitude is meant to make me kneel and beg her -- but no, never.

This is my second time visiting this location. Although I live in the mosaic and it's closest to…read morethe Vienna DMV location, I prefer to come to this location. I feel like the representatives are more helpful and don't mind taking a little time to explain things to you. Both visits were great. Not the news I wanted but I was more informed when I left. I was also given a printed form of the requirements that needed to be met.

This is the new location off of Braddock rd. It used to be located in fair oaks mall…read more The parking is spacious, and it's to the left of the retirement home. If you need to turn left to exit, I recommend going through the center to get to the light. The line starts much earlier than opening hour at 8 am. People started lining up at 7 am on the Saturday when I went. I will say coming early is always well worth it! They have 25 tellers so it goes quickly if you have all your paperwork ready. I also liked that when I did have to fill out paperwork, they kept me at the teller. She said we didn't have to leave because we are her customers, which was a different experience than the one in fair oaks where they would make you wait again if you didn't have the paperwork properly filled out.

I went here to switch my title over on my car. I consulted the DMV website to look up all the…read morenecessary paperwork needed so I would only have to make ONE TRIP because the DMV is infamous for stating "everything you need" online & then stating something completely different or additional in person, resulting in multiple trips, excess time off of work/out of your day, incredible wait times & major frustration! This location is tucked inside the American Legion & is literally a folding table located in their main event room. I thought I walked into the wrong place, as did others behind me, but it's small size was super nice & it was epic to have no line! The person who assisted me was very nice & friendly ~ She's was 5 stars! And the convenience of being able to make an appointment & be seen right away ~ again 5 stars! And being located in close proximity to me ~ another 5 stars! The DMV gets only 1 star because of all the BS involved but it's not this location's fault, it's the way the DMV rolls. I had made an appointment & was confident that I had everything I needed to complete my transaction. Sure enough, I sat down & the lady said I needed another piece of information that was not listed on the website! What does that mean... It means that I could not complete my transaction! It means that I took off time/leave from work and drove somewhere unnecessarily! And it means that I now have to go back & do it all over again! Frustrating to say the least!!! BUT this location itself is 5 stars & I would highly recommend.

Of course everyone avoids going to the DMV like the plague but within the awful realm of DMV…read morevisits, this one was better than most. Be warned though there's not really enough chairs in the waiting area, I was able to get one of the last ones, but I assume some people have to stand when they're super busy. I went online and filled out some paperwork in advance. Of course, when I get there, they handed me a form to fill out and don't have any pens available then. So I filled out the form in pencil (which was all I had) only to be told when my number was called I had to re-complete the form in pen....only to be told actually I don't need the form at all since I already provided that information online, Also be sure to listen for your number being called, I didn't miss mine but another guy did and not sure if they made him wait longer as a result or not. The DMV representative at the counter was very friendly and knowledgeable even though it was later in the afternoon. Obviously, I hope to avoid ever going to the DMV again but if I'm forced to I'll probably come back to this location.

Who doesn't like to wait an hour and a half to renew a driver's license when: (1) this should be…read moreable to be done in 5 minutes on the website; (2) a "error with the website" prevents online renewal; (3) Virginia DMV can't figure out how to fix this error. Also, this place is full of coughing and sneezing people--probably 3-4 dozen. Why not allow people to wait outside or nearby and return to the building when it's their turn (eg., by calling or texting them). I'm so glad to see all of the taxes I pay this state, including the ridiculous annual car tax, going to fuel such an efficient operation!