I literally love this gas station. Newly upgraded pumps. Moderate gas prices. Personable, professional, kind staff. With only two exceptions. I stopped by to pump gas last night. This is the second time Tierra has been rude and made this visit an unpleasant one. When I went to the outside window to purchase gas, she was not there to accept my payment. I looked around and toward the back to see if anyone was inside. I did not see anyone. I had to knock assertively. This hurt my knuckles. She came over from the left. She had earbuds in. I asked her if she had heard me. She said she had heard me, but she had been in the back. This was not true, because the back is located directly behind the glass. I was looking in that direction when I walked up to pay. I also looked to the left and right. The only place she could have been was to the far left of the store or behind register to the far left. She was dry, dismissive and short with me during the entire transaction. I paid. Then returned to my pump. She had not put the $20 on the pump that I paid for. I had to go back to the window and let her know she had not allocated the $20 to the pump. She simply said "There you go" and left the window. I was treated poorly and my time was wasted. I did not address her sub par treatment of me on the first occasion because I thought she may be having a bad night. It turns out this is a running trend and she is mean to me every time I come to get gas during her shift. This is unacceptable. Please coach this terrible team member on being better, customer focused, professional and polite. She's making your team look bad. Thank you for reading this. Management, please address this stain on your team as you see fit. The majority of your staff is great. Thank you for employing them. They shine. Cheers :) read more
