This review is strictly for the U-Haul truck rental which is part of this gas station. We went to pick up our rental truck at 8:30 am, 30 minutes before our confirmed reservation and was told by the cashier it was't available. The previous renter had not yet returned the truck, which I am aware neither U-Haul or the person at the gas station has any control over. It happens. This location had no other 26' moving vans, as they are a smaller U-Haul location with limited trucks.
What I do have an issue with is the fact that the attendant wouldn't call any other locations or even attempt help us find another truck until the rental was "officially late" at 9am - despite the previous renter telling him over the phone (right in front of us) that he was running late and wouldn't make it. Needless to say we were absolutely furious, our movers were arriving at our house and we didn't even have an idea of when our reserved truck was supposed to be available, if at all. Looking back on it, the attendants shoulder shrugs and nonchalant attitude are really what hit a nerve with us - the insincere apology at the end was just icing on cake.
We cancelled our reservation and luckily found an available truck in Wilton Manors and managed to pick it up at a real U-Haul location 30 minutes away. Ironically when we were at our house loading our rental truck the attendant at Flamingo Chevron called and said he "might" have a truck coming in around noon that day. What a joke! read more