Using the car wash is gambling your money. On 5/16 around 9:15 AM. I prepaid for gas and the car wash. "The Works" is $12.00.
The cashier did not tell me to enter the code at the bottom of my receipt in the car wash machine. She was clearly new but very nice. Of course, there is a chance I did not hear her behind the glass and her face mask (excellent that she is wearing one and she even kicked a customer out without one until he came back with one), however, the receipts and credit cards serve as proof of transactions, so why would there be any problems?
I assumed that the car wash did not show as prepaid based on the screen and other indicators. Since I had to go back to get my prepaid gas receipt anyway, I didn't think it would be a big deal to get my refund for an extra $12 I paid. Essentially, I paid for the car wash twice now and it was a good wash!
When I went to get my gas receipt and asked for the refund, I wasn't concerned that the broken machine did not spit out the receipt since the cashier was nice and they could see my credit card transaction. I was wrong not to be concerned.
The cashier rightfully went to her manager, who is also the owner of this 7-11, to authorize the $12 refund since I paid $24.00 for a single car wash. This man was nasty. He belittled me and his employee. He initially told me to go to the machine and call the company and complain to them. Are you kidding me? Over $12.00? It's such a minuscule amount to the business owner of a cash cow, and even to most customers. I have been getting gas here often for the last nine years. Never again.
The owner was arguing with me, making nasty comments, and putting the responsibility of his car wash service on me to deal with. I don't know what was up with this guy, but deflecting me to deal with a vendor over $12.00 is nuts.
Unfortunately, I had to inform him that my family has been shopping here for 27 years and myself for nine, and only then did he refund me. He said he didn't own the station that long and was "the only reason" he believed me.
I feel bad for the employees here and other customers that had to argue with this terrible person for ten minutes over a small amount of money and principle. This is my first Yelp review ever. Avoid this place. Hope this is helpful! read more