I don't usually write reviews, but Morris honestly deserves this. I came in with my family to trade in TWO cars and upgrade both - which could've easily been a stressful, complicated process. Morris made it feel effortless. From the moment we walked in, he treated us with respect, patience, and zero pressure. He moved quickly, got us an amazing deal, and handled everything in such a smooth and professional way. What really stood out is how comfortable he made us feel. No games, no confusion - just straight transparency and good energy the whole time. It's rare to find someone in a dealership who actually cares about the experience and not just the sale, but Morris is that guy. If you're thinking about buying a car, don't even think twice - go to Keyes Van Nuys Chevy and ask for Morris. You'll thank me later. read more

We just bought car for my Mom and Dad are sales guy was excellent person his the best guy his name is Leo best customer service 10/10

I brought my car in and was informed I needed new sensors for my self parking feature. The estimate was $1307. I asked why is it so high? Well, I was informed, I have to pay $300 an hour for labor x 3 hours. My attorney doesn't charge me that much! Very excessive. Alan Muros, The service advisor felt bad and gave me $100 off the bill. He explained to me that their labor rate is comparable to other service centers in the area. I did research on Google and found this not to be true (read attached). Truth is, this dealer is screwing its customers charging such a high labor rate. They are charging what you would maybe tolerate in Beverly Hills or the Bay Area. I reached out to NBC Consumer Investigative Complaints. I think if a dealer didn't post their excessive labor charges when you bring in your car, you will never know unless you ask. Sadly. read more

Chevrolet Van Nuys - Auto Parts & Supplies Near Me - Los Angeles, California

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I brought my EV car in for service and my service advisor was Gurgen. Very great customer service and informed me every step of the way. I appreciated the follow up too to make sure everything was going okay with my car. I will definitely be coming back to this location. read more

I have been getting my CTS-V serviced here for many years now. Alex, the service technician, has been very helpful and ensuring my service is always above and beyond my expectations. I will not take my car to any other dealership read more

Oof, what a tough review to write. Although, was it? Anyway. I have only ever had negative experiences at Keyes Van Nuys Chevrolet. I have never purchased a vehicle here and this review is exclusively for the service department. I purchased a certified pre-owned Chevy (from a different Chevy dealership) with an extended warranty, but this is the closest dealership to my house so I used them for my service. Now, as you may or may not know for both the certified pre-owned warranty and the extended warranty you HAVE to maintain the vehicle according to the manufacturer specifications, or it voids the warranty. Well who better to do that than a Chevy dealership right? Wrong... Every time I brought my vehicle in for service they would try to upcharge me for a bunch of "recommended" services. And we're talking over a thousand dollars of things, every single time. Every time I had to have a mini argument with the service advisor about what was on the manufacturer service schedule and what was just "recommended". Every. Time. Also, they would continually recommend services that HAD ALREADY BEEN PERFORMED. BY THEM. I am lucky that I keep service records for myself, and on at least two occasions I had to go back to my records to figure out if a service has already been performed because they had "no record of it". In both instances the service had already been performed... BY THEM! I can't imagine how much money people are shelling out unknowingly due to this borderline predatory practice. Next, their labor rates are outrageous. I understand that you always have to pay extra for dealer labor rates, but we're talking almost a hundred dollars more than an ASE shop. AND their diagnostic fee is more than just an hour of labor. Also, every occasion where I brought my vehicle in to get repaired they somehow managed to mess it up, or make it more difficult than it needed to be. One repair should have been covered by the VOLTEC warranty, they tried to run it under the extended warranty, the extended warranty denied the claim because it should have been covered by VOLTEC warranty, then I had to go back and show them from Chevy's own website where it was covered under the VOLTEC warranty. In another instance they did the order of the repair and approval incorrectly, so the extended warranty wouldn't cover the claim, and I ended up having to pay out of pocket for what should have been a covered repair because of the wording they used when submitting the claim. Last, I tried to purchase tires from them. Horrible experience. First, they supposedly have a "price match guarantee". Well, I found the tires at a less expensive price (Costco). So I told them the price. Well, they need a "certified quote" (whatever that means) for the price match. Well, I don't know if you know this but tire stores won't just email you a quote. You have to go to the tire store and have them print it off. So I do that, bring it in. They won't honor it, because the "part number doesn't match". Same exact tires. Won't match the price. The service advisor even admitted they were the same tires, but they couldn't get the price match because of the part number. So, I buy the tires at Costco. Every single time I bring the car in for service after they tell me that my tires have been inspected and need to be replaced. Every. Single. Time. It became a joke. You mean my BRAND NEW TIRES need to be replaced after you "inspected" them? Thanks. But no thanks. Just an absolute terrible experience all around. Would not recommend at all. Avoid at all costs read more

Keyes Chevrolet Service Department is great. Alan is the Service Advisor that I always deal with for my Silverado. He is always very helpful and communicative! I highly recommend Keyes Chevrolet Service and Alan!!! read more

Chevrolet Van Nuys - My Truck - Auto Parts & Supplies Near Me - Los Angeles, California

I bought a Chevy Traverse 2024 and I have been having issues with it and I was going to Auto Nation Valencia and I can say I've had horrible service and I decided to come to Van Nuys since it is closer to me and when I tell you I've had such an amazing experience with Alan from service the communication and honesty is spectacular I've had nothing but good service here and I look forward to keep servicing with Alan I highly recommend him!! read more

I just had the WORST experience in my life at Keyes Service Van Nuys Chevrolet. Avoid this place at all costs. I was given an estimate, and then a revised estimate, and then was told that my original estimate was actually a diagnostic fee. Alex was my service person - avoid him at all costs. He lied to my face about the fees. The paperwork itself said Customer estimate, not diagnostic. In all my years on the planet I've never dealt with a worse person or company. RUN. read more

ZERO STARS: The sales manager Mr Patel is the worst. When I spoke to him over the phone for a very simple request he was rude and made it seem like I was calling a medical provider. Also the front desk receptionist are ignorant. They literally pick up the phone and hang up on you. I told Mr Patel the issue and seems like that's what they like to do instead of doing their job. Good customer service shouldn't be like brain surgery. Fire them all and retrain!!!!! Salesman was brainless as well. The worst dealership in the state hands down read more

I recently visited this dealership's service center due to two warning lights on my dashboard. They insisted that the diagnosis would take 3-4 days and cost $235 (which would supposedly be applied to repairs), assuring me there would absolutely NOT be a diagnosis that day. Despite arriving prepared to wait, I was urged to go home--only to receive a diagnosis later the same day. This contradiction was frustrating and resulted in $75 in unnecessary Uber and taxi fees. To make matters worse, within minutes of leaving, I got a call from their sales department trying to "take the car off my hands," which was obnoxious and completely unsolicited. On top of that, I was quoted about $2,000 to fix a leaking A/C hose and $275 to replace a broken tire sensor. Since I only approved the latter, they refused to apply the $235 diagnosis fee, which was extremely misleading. Overall, this was a nightmare--costly, inconvenient, and outright shady. My usual auto shop is replacing the A/C hose for a fraction of their price. I've had cars serviced at other dealerships and know they tend to overcharge, but this place takes it to another level. AVOID. read more

You charged me more than the quote for the oil cover. I had to ask the parts department about the price difference. I did NOT tell the service team to put on the oil cap since you charge me for labor. I had a coupon for a $79 oil change so I don't understand for thr additional charges. As I was leaving I asked for my keys from a staff member twice who asked the checkout guy to give me my keys. Instead he walked away and didn't come back so waited almost 15 minutes before another staff member came out and found them. I was treated terribly by the staff except for the parts staff members. read more

Chevrolet Van Nuys - Coupon - Auto Parts & Supplies Near Me - Los Angeles, California

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Go ANYWHERE ELSE. They serviced my car on 12/2/24 for a coolant leak. Took them 2 days to "repair" it and gave it back to me with an oil leak that wasn't there before. Coolant leak repair cosf $1400 and they wanted to charge about $2200 to fix the oil leak that they probably caused. Worst part? My car had the SAME COOLANT PROBLEM again today- just over 2 weeks later. Looks to me like they didn't fix anything- they just wasted my time and money. read more

1 star is a lot for them. Took my 2024 Chevy Corvette to service for oil leak and engine issues. After over 2 months of them doing "tests" no outcome. Everytime I call they say next week next week and nothing was done. Went in on Friday and saw my car just sitting there outside in the lot, collecting dust. How are they doing tests when its sitting outside?? Finally told them to just release the car to me and I will take it to another location. I pickup the car and its dirty with bird poop everywhereee and even inside on my interior. Horrible horrible service advisor Pete and his manager. read more

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When you take your car-in to get serviced GENNY of any of there sales team are predators watch out for them they will annoy you call u all day to sell u a car as fast as possible and leave out the details that'll make u think about the purchase then hit you with hella fees and interest fees that they never told u about from jump but it's in the fine print WATCH OUT for thirsty hungry sales team not transparent just thirsty for a sale read more

I have dealt with several advisors and Alan Myron's is the best. Exceptional in customer service, very timely in responding to any concerns. Always in a good mood. read more

Sam Macuk went above and beyond to help me. He wasn't even my advisor (I was given to a different guy when I arrived, somebody who must've still been learning about customer service). While I was getting an oil change, I asked Sam a question about appointments because I was told they'd need to keep my car for 2-3 days just to DIAGNOSE a code that was coming up on the panel. Had I not spoken to him, I wouldn't know that arriving earlier can avoid this. I also wouldn't have known that I could get a ride home if I'm within a certain number of miles from the dealership if the repairs take that long! The first guy didn't bother to inform me of anything like that. Sam went above and beyond to let me know about these things and did a couple of other simple diagnostics on my car that made a world of difference and showed what true customer service is. If you go to Keyes for repairs, make sure you ask for Sam! Thanks, Sam! read more

NEVER COME HERE TO GET YOUR CAR REPAIRED!!! Came in at 7 am after working a graveyard shift just to have mycars apple carplay fixed. I waited until 1pm to find out that they tried to install an update on my vehicle but it crashed my radio and now it won't turn back on. They explained to me that to replace the radio it was going to be 1200 which is crazy because how could I pay for something I didn't break. The service manager Christopher is a piece of shit who is just money hungry and tries to rob people in broad daylight. How is it I come in to get something small fixed and now I'm leaving with a fucked up radio. Please do not come here. The manager Christopher tried to justify the fact that the radio was already ruined when I came in which makes no sense because I was listening to music on my way there. read more

I have used this service center many times. I have spent more than $15,000 on servicing my Corvette here. My passenger head lamp went out on my 2011 Vette. I called to ask how long it would take and how much. They told me $2107.00!!!!!!!! and 3.5 hours. To replace one headlamp!!!!! I was incredulous. I asked her again, she confirmed the number was right. So I, for the very first time, used an outside vendor to do this work. I found YourMechanic.com who will do the same project for $313.00. They will come to my home and do it within an hour. Stop gouging your customers Keyes... This is my ninth Corvette and I am ready to purchase my 10th. Do you think you are going to sell me this car? You can read my profile on Yelp. I hardly ever spend time here. But I wanted to forewarn others that Keyes Chevrolet Service Center is not always your cost effective solution. read more

Chevrolet Van Nuys - Auto Parts & Supplies Near Me - Los Angeles, California

Maurice is the man! Everything went smooth and easy with the whole team. I'm super happy with the deal they gave me on my 2023 Suburban RST!

Everything from making appointments, keeping the customer up-to-date on service requirements, timeliness, cleanliness and facilities are superb. read more

Took my 2024 Chevy Blazer RS EV with less then 4000 miles on it for a hood sensor code on July 2 of 2024. After several weeks I called for an update and they sent an auto reply that the engineers are looking into the problem. Fast forward to August 28th almost 2 months later and they tell me my car is ready. I cut my vacation short to pick up the car, flew in from Asia as to not keep the rental car and goto pick up my car and they tell me oh sorry it's not fixed. The service manager Christopher acted like it was no big deal despite having the car for almost two months and me flying in from over seas to get the car. Christopher needs to be replaced, his level of customer service was zero. Then they tell me they'll give me another rental car for god knows how long and they want to put me in a Sub compact Chevy Trax. I told them to just return my car because they clearly can't fix it. They bring my car out with almost a zero charge left on the battery, car is caked with dust and bird shit and this guy Christopher didn't once apologize or extend any level of customer service. The Service Advisor Francisco wasn't much better. When I told him I wanted the car back he told me it wasn't driveable. Which it was...I just have to drive it with the annoying error chime that rings non stop. So here I am driving a 60k 2024 car that's been in the shop for two months and still not fixed. Had to shorten my vacation to be told the cars not fixed. How about calling your customer to advise them the vehicle isn't fixed after being told a week prior it was fixed and ready to be picked up. Stay away from Keyes Chevrolet. These guys are clowns. I'm in no way a difficult person to deal with I'm actually very easy going. I asked Christopher why they couldn't just turn off the chime or remove the fuse for the sensor and he just looked at me with contempt and said they couldn't do that. Also as a 22 year veteran Police Officer the way both Christopher and Francisco were acting when I tried talking to either one of them about the car...their lack of eye contact, lack of communication, body language, I got the distinct impression they were hiding something from me. Neither one of these clowns had more than 5 words to say to me in the 3 or so times I called or talked to them in person. Additionally after the first month of my car being there I had to get something out of it. After one month of it being there, the Porter walked me to my car and it was parked deep in the corner of the rear parking lot buried behind at least 10 rows of cars. Which would explain the dust and bird shit. I doubt anyone was seriously trying to work on fixing the car. Anyone who lives in the Balley goto Rydell Chevrolet. They won't treat you like shit and their advisors will actually have a personality beyond that of a door knob. read more

Sam was very accommodating and eager to resolve any issue I might have regarding my Buick encore

I guess the auto industry is hurting; things have changed. They have a new policy, if you make an appointment with these guys, they'll need to keep your car for days before they even look at it? Why?!? All other dealers have you come in when they can actually take you. Then they act like you're the crazy one when you ask why. Why not just tell me when you're free like all auto shops ever? That's just the start of it... I just left because I had three tiny issues; one was a windshield sprayer clogged up. The other two were tiny and I already gave them the code for a silly little thing. They wanted $165 each to diagnose; that's $495 just to do 20-30 mins of diagnosis. Insane. I've had my truck serviced there before Covid and it was different. I passed on having them even look at my truck. I left insulted and annoyed by this policy and their manner of handling it. I drove directly to an independent shop (Hezi Automotive at Whitsett and Moorpark). He fixed all three issues in 20 minutes and didn't charge because I'm an existing customer. I bought him a nice coffee across the street and went on my way. So beware, if you make an appointment it will be days after your appointment before they even look at your car; let alone work on it. The service rep Frank told me impatiently "It's like that everywhere, two weeks at other Chevy dealers, but all dealers are like this now". 100% false and insulting. I've had cars from two other manufacturers serviced recently and my appointment was my appointment and the "diagnosis fee" wasn't per item, it was just a one time fee. These guys are not being honest and they're trying to take every penny they can con you out off. Beware. Update: same day, had a small problem with my BMW, drove to the dealer, they took me right in, no "diagnosis fee" and took care of my small issue for free. Car is 14 years old btw, not under warranty. read more

Thank you Keyes Chevrolet at Van Nuys! Thank you for setting the bar so low, I will never be disappointed again with a dealership. I've been a customer since 2013 and have purchased 2 cars from Keyes along with having my service done here. Fast forward to present day. My 2016 Corvette was acting up and I was about to leave to go out of town. Made an appointment and dropped my vehicle off. I was told it was $165 to diagnose and if I needed any repairs and chose to go with Chevy, the $165 would be credited towards the total cost. My service rep calls me about 4 hours later and tells me my thermostat is faulty and it would need to be replaced. He gave me a quote of $767 for everything. Having no idea what a fair price would be for this type of repair, I asked if that was with or without the $165. He said that was after the $165 was applied to the total cost. He said it could be done by the next day, mid afternoon. I tell him to go ahead with the repair figuring I would have time in the morning to check other quotes. I start calling around other Chevrolet Service centers in the area around 8 am. Three different Chevy shops quote me between $300-500! I even had my brother-in-law call Chevy Van Nuys and sure enough, they gave him a cheaper quote by almost $200!!! Now I'm just stressed out. I try calling Keyes to cancel my repairs but am told my service rep isn't available. I explain that I've received several different quotes at almost a third of what Keyes Van Nuys quoted me and don't want them working on my car. She said she will notify Sam, my service rep and let him know. I get a call back at almost 1 pm saying my car was done and ready for pickup. At this point I'm furious. Sam breaks down the bill and explains parts were $189, labor was 2.8 hours at $199 an hour and the rest was tax. Total is $764.66 with the adjusted $165 diagnoses. I go to pick up my car after work and conveniently Sam is no longer available. I pick up my car that now has black fingerprints all over the doors and hood and decide I will deal with this at a management level. I am able to speak with Deanna the manager over service who agrees to refund me the $165, which was erroneously added to my bill. I would receive a check within 5-7 business days. This was 3 and a half weeks ago, still no refund in the mail. Left a voicemail to check the status and still have not received a call back from Chevy. To say I am disappointed is a major understatement. I have never had such horrible service all around with a major dealership and to blatantly price gouge female customers is disgusting. Stay far away from this dealership! read more

So many excuses. I went in to fix something from a recall. "We can't give you a rental car until we have a diagnosis, and our shop is backed up and we won't have a diagnosis for 2-3 days, then we can talk about one." How is any of this my fault? I can't do without my car for that long! The only reason I am even giving them 3 stars is they ended up doing it same day because I pushed and pushed because it IS a recall (!) and they finally determined they would try to get it done within the same day, like the scheduler had estimated... but they wouldn't even put my dead car on a charger when they were done with it. How hard is that? read more

RATS - DON'T GO HERE!!!! THEY HAVE RATS THAT WILL EAT YOUR CAR WIRES AND THEY BLAME YOU!!!! IT'S INFESTED WITH RATS!!! Horrible Customer Service from the top down! If you're a woman, they're misogynist as well. Untrustworthy. This is the worst customer service I've ever experienced. It stems from the top, the GM, Fadil Fetahaj. He is extremely unhelpful and they don't care about customer service. They only care about taking your money. The Service Department is THE WORST. First of Casey (despite working for years) told me he had no idea how the computer system worked (so lack of training). They worked on my car, then blamed me for the electrical not working. After Casey read the notes, he realized that the technician had written that while my car was at their dealership, rats got in and chewed the wires. I was told to come back and they would replace the wiring harness in 3 months because it was backed up. I told them that I needed the hazard lights and electrical in my car to work so it's drivable and he said, "Well the other lights work." All I asked for was a loaner so that I would have a SAFE VEHICLE TO DRIVE AFTER THEY HAD RATS EAT MY WIRES WHILE AT THEIR DEALERSHIP. No, they denied me, even though they damaged my car while in their possession. I called Casey who I initially went in for the engine light and the engine light came on again, so he told me to bring it back the next day...As I WAS DRIVING home, I heard scratching...The next morning, I found rat poop all over my car and my car was dead. I had to buy 3 rat traps and catch the rat THAT CHEVROLET VAN NUYS PUT IN MY CAR. So I call GM, they approved the loaner, but Chris, the service Manager, who's a lying, shady, unreputable human being, told me that he didn't know where the rats came from even though Casey told me that it was in their system notes. He denied that it came from them, probably deleted the notes and refused accountability and service to fix what they had damaged. I had my car towed there, but because he accused me of lying by saying, "We don't know where the rats came from" even though Casey told me the technician put it in the computer notes. He told me to just go through my insurance, but they would take care of my deductible if I had it fixed there...which meant, they sent me home with rats, didn't fix the original problem (that I had to pay $1200 for) and completely denied accountability. I WISH THE NEWS COULD PICK STORY UP OR THIS GO VIRAL BECAUSE THEY are AWFUL!!! THEY WILL LIE, CHEAT AND STEAL! DON'T TRUST THEM! HORRIBLE SERVICE AND RAT INFESTED! read more

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This is so great. I only called and I haven't even been there. I called to speak to someone in service to do a 500 miles differential service on my car. First time: took my information and I was told: "We will give you a call in a few minutes." 4 days fast forward yet to get the call back. I decided to call them again. Fake apology and let me get someone right now. They put me on a 7 min hold. Then they hung up the phone. Called again after an hour put me on another hold for 12 min. By the way every 2.5 min the called went back to operator and I had to as to speak to someone in service. So, just imagine how fun this is to repeat yourself about 10 times in one phone call and ask for service. This is such a simple task. They can't even manage their incoming phone calls. God knows how their Technicians work actually on these cars. How are they possibly going to think we can trust our cars with them when they can't even manage a simple phone call. If I had a regular Chevy, I wouldn't cared much. But It now bothers me to bring my car anywhere close to this dealer. I was already afraid they might abuse my car. Now, I don't even want to bring my car in. They probably take my car for a joy ride and they would just rev the car in the service and screw someone else asset and belongings. Feel bad for whoever has a car there at their service now. read more

Alex was the worst customer service rep. I arrived early had to wait past my appointment time. There was one to ask for help. When I went in to ask Alex to help me. He was annoyed and just awful service. If you don't like your job. Find a better one. Don't be miserable. read more

My Bolt was taken to them on numerous occasions for recalls. I subsequently discovered that they did not actually perform the necessary work. On numerous occasions I was treated less than respectfully. I have changed where I get my car serviced since I can not trust this place anymore read more

This dealership is an absolute joke. They denied servicing my factory warranty I purchased from GM/Chevrolet for wheels and tires. I explained to the manager Kenya I purchased the Chevrolet/GM Wheel and Tire Protection plus package for my lease back in 2021 at a Chevrolet/GM dealership and never used it before, I have two rims that needed service but they said because they don't sell that package here so they can't service it. I then call the dealership where I purchased the vehicle and they told me they can't deny factory warranty because back in 2021 the wheels and tires plus plan insurance policy was sold under GM, not a third party. I went back to the dealership and Kenya the manager said they would need to send the wheels or car out for repair and if it leaves the dealership then they don't want that liability on them if something happens to the vehicle. An absolute joke with this dealership, don't waste your time with this place if you need to purchase or service your car. read more

Great Service Dept Friendly courteous Most importantly knowledgeable Can be trusted not to charge for unnecessary work I had a problem with my equinox after warranty and they found a recall so I paid nothing read more

My husband is super happy with his new truck, good communication nice people and we don't any problems getting his truck at all thank you guys for helping getting his dream truck read more

Took my Equinox in to get my turn signal bulb replaced. I was told the department is backed up so it could take multiple days. When I asked if I could get into a loaner for the time being, I was told that they have to diagnose the issue first. And even though I was offered shuttle service the day before (over the phone) they told me that due to covid they don't have it available at this time. Fair enough. BUT. I'm upset that they won't loan me a car until the problem is diagnosed in two days, by which time the repair will most likely take 30 minutes. Seems to me they could've used a little more common sense here to keep me from being stranded in the service department until I can get a ride home and without transportation for days. -2 day lead time on a bulb issue -illogical/inconvenient courtesy loaner vehicle program -no shuttle service even without loaner vehicle read more

Great fast service!!! I had a question regarding refinancing my car and Wolfgang Nopper from the finance department helped find the best solution for a new deal. Now, my payments are lower because I follow Wofgang's advice. He is an expert in car' finance. read more

Not a big fan of Keyes, chevy or otherwise. Not sure why they take appointments. it's a mystery to me. I was taking my car for a recall and i've waited for over 45 minutes for Pete (my service adviser) to come out and talk to me. I was getting ready to leave when he came out. The very first thing he said to me, "how can we help you?". No hello. No so sorry, you have been seating in your car for so long. nothing... Then he asked me to come in and did the paperwork in less then 5 minutes and told me that he would text me when the car was ready and started to walk away. i asked him if he could arrange the transportation back to my house. He seamed annoyed, but did do it. The paperwork that i received after the service indicated that they provided rides to and from my house. What was so annoying that there were at least 3 cars that pulled up after me and were serviced before me. The fact that there were at least two employees outside that took my initial information, they could see that i was there for a long time and did nothing to offer help. I get that things have change in the last few years and that they might be short on staff, but this is simply poor service. I would give them 1 star, but i feel that the mechanics did the job well. read more

I received a letter in the mail that my car qualified for a software upgrade. I originally called my "local" dealership - and the appointment was weeks out. I decided to try and bump up the service to next day, because I don't have time to wait to get things done. I called on a whim, and I was able to secure a next day appointment - first thing in the morning. SCORE. I pull up for my appointment at 7am, and there were people already buzzing around and getting cars serviced. I was assigned the AWESOME service technican, Rene, and he was SUPER helpful. I checked in my car (after grabbing coffee and a donut), he ordered me a Lyft shuttle ride back home, and about two hours later, my car was done. He ordered a ride back to the dealership. He told me that I needed new tires (which I absolutely do), but he wasn't pushy about it. He said, "I don't care where you get them, but as a safety issue, you should get new tires." I told him that I absolutely agree, (which I truly did), since I do need new tires. As I walked out, I was shocked that my car was also washed! (Rydell doesn't wash cars anymore, nevermind being SUPER pushy about repairs/services). Keyes is a bit of a drive, but for the customer service and friendliness, it's WORTH IT. Thank you thank you thank you! read more

Horrible customer service and rip-offs!!! There is a service manager by the name of Chris who is horrible at customer service and super rude. Never again will I take my car in for service at this location never again will I purchase a car or lease a car from them. read more

Scheduled an appointment to have my tires rotated on my 2020 Bolt. Service rep, Allen, Tells me it'll be $130 for the rotation and to swap out the cabin air filter. I try to explain to him that all scheduled maintenance is included in my lease. He then proceeds to tell me, with obvious indifference, that "Since he wasn't in the room when I signed my lease, he couldn't do anything". I don't know if he's representative of the entire service department or not, but I'd certainly recommend another dealer for your service needs, and suggest Keyes sends Allen back for another course in customer relations and problem solving. read more

I purchased my chevy 2021 blazer in January. I have had to take my blazer in multiple times to try and have items resolved with paint job. After several times of car being in shop paint is still not fixed has white dots. They scratched the rear window and said they would replace it and just had to order it. THAT WAS IN FEBRUARY. I have yet to have the window replaced or paint and now the tint has white dots throughout ALL windows. Called GM PRIORITY CARE.. still no resolution and just leave messages. I am getting a lawyer and turning these incompetent people into the better business Bureau.. DONT BUY FROM THESE PEOPLE !! They DO NOT STAND BEHIND THEIR AUTOMOBILES. read more