I took my vehicle to Everett Chevrolet to have the airbag inflator replaced under recall. When the service department called to confirm my vehicle was ready for pick up, he stated that my brake fluid needed to be flushed. This raised a red flag because my vehicle just had this service completed at the same facility nine months prior and shouldn't need it again. Additionally, why were they inspecting brake fluid condition when all I asked them to do was perform the recall? I stated my concern to the service manager and he explained that on every recall service job, they do a once over on the vehicle to make sure its in operating order. In the case of the brake fluid needing a flush, he stated they mixed up my vehicle with another one in the shop and that it wouldn't actually be necessary. Two concerns; 1) was this also the case 9 months ago? 2) If my vehicle is inspected on every visit, why were two of my tires still reading low tire pressure after I received my vehicle? Lastly, when my vehicle was brought in 9 months prior, I was also told I had an oil pan gasket leak and that they wanted $500+ to replace the gasket. For starters, the duramax engine uses RTV, not a gasket. When I got the vehicle home I had inspected it myself and discovered that oil had leaked from the PCV valve down the side of the engine block. A quick googling had shown this is actually a common problem on the duramax. I take my vehicle to the dealership because I expect high quality customer service and most importantly, knowledgeable, experienced, and trustworthy service techs. On that day I feel like I didn't get either and will not be back when I purchase my next Duramax. read more

I was selling my car and they gave me an instant cash offer of $9,250 based on my accurate KBB submission. When i went in to the dealership, they changed their offer to $6,500. They said it was based on mileage but the original offer was made based on mileage. These guys are not scrupulous. Buyers and sellers beware. I wouldn't waste my time. read more

Chevrolet of Everett is a terrible and dishonest company. I bough a new jeep from them and when I brought it in for my first oil change one of their technicians stole my $300 sunglasses as well as not tightening my oil filter all the way. They did not take responsibility and blamed me for losing it, I am very carful with my things and I had them in my car that day. A suggestion from me is never give them your business unless you want things stolen. read more

Chevrolet of Everett - Car Dealers Near Me - Everett, Washington

My wife and I purchased a vehicle here, and it was a very nice experience. Brody helped us navigate our options and kept us informed along the way. Brody's knowledge of the vehicles was evident and quite impressive. He made sure we were comfortable through out the buying process. We definitely will be back for our next car and will be asking for Brody. read more

Went to Chevy of Everett and placed a deposit down on a new car. After calling to confirm a week later they became unresponsive to my requests until the day of delivery when they informed me they had already sold it. I am now trying to get them to refund my deposit. After telling me that they sold the car I had a deposit on they "maybe we can get you one by the end of the year but no promises." Why would I put another deposit down and wait 4 more months just to risk this happening again. read more

Looked at a 2016 Metallic Grey Trd Off road. Took it in for a mechanics inspection and found the power steering pump leaking oil badly and the front brakes at 2mm and 4mm respectively. Spoke to the salesman Eddie, who informed me that this was unacceptable by their "standards", and was told that this truck could no longer be sold right now due to the information I told them and found upon inspection. Apparently this is unacceptable at this Chevrolet location as said by Eddie and he proceeded to tell me he would have their service department go over the vehicle once more to verify my findings and he would be in contact with me the next day. We were told that this type of vehicle being sold on their lot was unacceptable according to their "standards" and I'd be the first person to here from them the next day when they were able to look at it and let me know what they found. I never heard from anyone the following day, and due to them telling me this was not able to be sold I would have thought they would have taken it down from their website for safety standards, but they did not. It was on the website 24 hours later. This dealership is obviously looking for someone not willing to have a reputable person inspect the vehicle and is looking for a immediate sight, and purchase. . STRONGLY RECOMMEND STAYING AWAY FROM THIS DEALERSHIP. Apparently they don't like people telling them how unsafe and mechanically unsound the vehicles they list.. read more

We bought a new Equinox from Chevy of Everett, and we're very happy with it. Salesperson Bob was the MVP and got us the only vehicle that met our criteria in the area. Finance guy John made the paperwork go smoothly and took time to answer our questions as needed. Buying a car is still a lot more tedious and annoying than, say, buying stuff on Amazon. I hope dealerships in general will think about ways to streamline the purchasing process and improve price transparency, especially for younger generations of customers. Even so, Chevy of Everett went out of their way to get us exactly what we wanted, so on the most important things, we came away very happy. The Equinox itself is great, and I think new vehicles in general have improved a lot in the past decade or so. We also saved $1800 using earnings from the Buypower credit card. read more

1 star because 0 isn't an option. From the salesman blowing our speakers, to telling me the "clicking/clanking" sound in my front end is water "sloshing" around in my battery, to it taking 3 people, 2 dealerships, 3 trips, 400+ miles, and 2-3 weeks to simply install a trailer brake module (4 wires, pre-wired from factory,) to the Service Manager Scott blowing off our appointment. I have a copy of my service records, from day 1. They paint a picture of laziness, incompetence, and scamming behavior. Avoid this dealership at all cost. Doing business here will cost you lots of time, energy, frustration, and money. read more

I had my oil changed today and while I was giving my information one of the employees put me in a headlock ... he has mistaken me for a friend. it was a very uncomfortable situation where I tried to laugh it off at the time, but am not happy with the experience. read more

I purchased my first car from Greg at Chevrolet of Everett. It was an excellent no-stress experience! I was looking for a pretty particular car, I wanted a specific color, trim and packages. They did not have exactly what I wanted at Chevrolet of Everett but Greg was able to find the perfect car and get it to the dealership in just a couple of days. And so far the service department seems great! There was some etching on my trim, I brought it by and they got it removed in just a couple of minutes without an appointment! read more

I worked with Joey who helped me pick out a vehicle. I gave him a variety of conflicting needs/wants and he was able to provide several sets of vehicles to check out. We went through this a few times and like Pandora figuring out your tastes, they were able to narrow the options down to two vehicles. Since it was a new vehicle, they were also able to layer on a good amount of discounts to make that new-vehicle price a little more manageable. I've stopped by their service department twice: once for tinting and a second time for an oil change & to get a tire patched. The service department is clean, the people are friendly, and the prices are competitive. While there, Joey spotted me on the lot and remembered my name & vehicle even though it had been several months since I last stopped by. So far it's been a great experience and I'd recommend anyone to check them out! read more

Our experience with Chevrolet of Everett started online while we were looking for a particular vehicle. The online team was very responsive and let us know the vehicle we were looking for was set to arrive at the dealership in a few days. They called us when it arrived and set up a test drive for us. There were three people we spoke with via email and phone calls during this process. Areli was one of the individuals that kept us in the loop with the arrival of the vehicle and set our appointment. On our appointment date, Kane was the sales representative that help us, provided us with information about the car and assisted in our evaluation of the vehicle. He was very knowledgeable and fun to work with. We are very happy with our purchase. read more

New to the area and I have to ask where do you find your employees... I spoke to Natalie I believe she's a service advisor and I have to say coming from a female she is very rude and doesn't seem to have a clue as to what proper customer service is, because of her I will find a different dealership to service my vehicles. If I could give 0 stars I would. If I can make a suggestion I would advise finding friendlier and more helpful employees. I made a Yelp just to leave this review, definitely disappointed since I was given the recommendation to come to your dealership. read more

Chevrolet of Everett is probably the best dealership in the area. The staff presented themselves as professional and friendly. My sales person was Eddie, and my Sales Manager was Bob. Both made sure I ended up with the vehicle I wanted. The sales team pointed out the benefits of purchasing a Certified Pre-Owned vehicle. The 172 point-check made by their world class certified mechanics was the bullet point that convinced me to make my final decision. I also received great service from service employees Chris, Stan, and Dan, and even the finance expert John left a good impression. The dealership building is a new property that includes a large, clean, comfortable waiting room with modern flat screen TVs, coffee, lots of seating, phone charging USB ports, restrooms and vending. So, if you're in the market for a new or used GM car, give them the first shot at selling you, your next car! read more

It's hard to give an overall score, since I've had both great and awful experiences with the service department here. The good: the detail you can get here is an incredible deal. They did an amazing job. Also, the staff in service appear earnest and helpful, particularly Dustin and Stan. They get five stars. However, buying tires here gets negative stars. I would recommend you not buy tires here. My experience has been awful. I bought some Goodyear Wrangler Adventure All-Terrains when they had a tire sale. I had them installed on my GMC Sierra in late summer/early fall of 2017. It did not take me very long to come back, because I was now feeling a vibration at highway speeds. We went back and forth, and they blamed my wheels, saying one was bent... and offered to sell me a new rim for $1000. I declined and took the rim to a local shop and the guy said there was a negligible bend in one rim, which he fixed, almost for free. However, he also told me that the rim did not cause my vibration and that the tires, two in particular, had excessive "run out," or something like that. He showed me: the rims spun perfectly round, but you could see the tire tread going up and down. So, I went back to the Everett. They took the truck, acknowledged the vibration, and "tested" the tires. I was told that tires won't ever be truly round and that my wobbly Goodyears were good enough. I tried a few more times, but they were unwilling/unable to help. I've tried over the last year and a half or so to accept/ignore the vibration, and have since moved from the area. I was recently told by the dealer here at my new place that I need new tires soon. I asked why, and they said it was likely that the uneven vibration was causing excessive/uneven wear. These tires have 30k on them and they're supposed to be 60k+ tires. When I checked with a local tire/wheel shop here, they told me that the tires were not balanced properly (Chevrolet of Everett had balanced them), but that the bigger problem was the tires themselves being faulty and out of round. The local shop also pointed out the date code on the tires.... 3015. These tires were made in July of 2015! He explained that they had sold me old ass tires, and that this would likely account for the unevenness, if they had been stored for two years up against an edge. I appreciate the local guy educating me. If I had known they were already middle-aged when the dealer was installing them, I would have never accepted delivery. So, now I'm thousands of miles away, still trying to ignore highway vibration, with tires that should have years and tens of thousands left on them... instead I have no recourse and an $1200 bill for new tires. All of this could have been avoided if they didn't sell me old tires or replaced them when I first raised the vibration issue. read more

Messed up my oil change and scheduled appointment , but offered a nice apology and a free detail of the car to clean the oil sprayed all over it. read more

This is the place to go whenever you are ready to get a new car!!! I had the pleasure of meeting Chris yesterday and I had amazing experience. Chris made me feel so welcomed but what I truly appreciate about him is his honesty and patience. He worked with me through the whole processed and explained everything step by step. He worked with my budget and got me the car that I wanted!! Car salesmen can be so pushy and not honest and only care to make their commissions but Chris truly cares about you, your needs and is not pushy at all. Make sure you ask for CHRIS when you go in!! read more

We only use Chevrolet of Everett, every time we visit this dealership we are treated amazing. We've bought two vehicles here and have left absolutely happy both times. You're never pressured or pushed into anything. They work with you on what you're wanting and help you find the perfect vehicle. Two main salesman we've used are Sam and Chris. These two gentleman are seriously the best, they're so fun to work with and made the whole process smooth and fun. I cannot explain how much we appreciate them and absolutely recommend them. Chris helped us with our first truck a couple years ago and has helped us over the phone looking for a new one as well. Sam helped us with our purchase of our second truck on 9/18/21 and he was so much fun to work with and he made the process so simple and got us the price we wanted. I highly recommend these two gentleman if you visit this dealership and I highly recommend the dealership itself. Every employee we encountered were so kind and helpful and made sure we were comfortable and helped. We've encountered many dealerships looking for the best truck and we will only go to this dealership now. read more

How my car is still unsafe at any speed... Too bad I can't give no stars and I'm sure this will be taken down but here is what happened. After waiting many months for parts to be available to fix a serious safety recall issue with my car, I went in to have the scheduled service performed. The loaner car option didn't work out so I had to go back to the dealership to wait for a shuttle ride home. As I was walking away from the service desk area, I heard at least two of the service advisers laughing that I would be waiting a long time for a ride since I didn't have a courtesy van reservation. I just kept walking back to the waiting area and and was tapping my water bottle on the table that was there. I guess I was doing it off and on and wasn't thinking too much of it. Out walks some guy who says he is the service manager with two male employees with him - one to his left and another in the hallway behind him. He was VERY aggressive in telling me to stop tapping my water bottle which I wasn't even doing at that time. He could have asked nicely but instead he demanded that I stop, demanded I acknowledge his request, and tried to stare me down in silence. He started walking away from me and muttered something back at me under his breath (pretty sure he called me an a**hole) and I told him to F off. He goes ballistic now.running back and telling me to get out now. I pointed out that without my car I had no way to leave and that is why I was waiting for the shuttle. He said he wouldn't perform the critical safety recall work, had my car brought around, and made me leave under threat of calling Everett PD. So now I still have an unsafe car thanks to Chevrolet of Everett and currently no way to get the recall work done. I've reflected on this today and can't figure out what I did to get such a response. Until the exchange with the service manager, there was no posturing, vulgarities, or anything else that could be considered threatening or even rude on my part. Please don't do business with these people. They don't deserve it. And now, let the takedowns begin... read more

On 11/11/20, my fiancé and I went into Chevrolet of Everett after receiving multiple emails from them regarding their interest in buying my vehicle after having done a KBB instant cash offer. I had called them and spoke to Jordan about making an appointment. We asked her if we could get a ballpark estimate before we made the drive down (40 minutes away) and she said they would need to see the vehicle in person. We figured they wouldn't be contacting us every single day if they weren't interested so we made the drive down. We arrived and were not greeted for at least 5 minutes even though employees were walking around us not looking very busy. (Annoying but oh well) We were eventually asked if we needed help and we said we had an appointment with Drew. That person went and told Drew we were waiting to see him. After standing at the front door for another 5-10 minutes, somebody else asked us if we had been helped and we said we were waiting for Drew. The person then said "I was making sure you weren't just standing around." and then walked away... After a few more minutes we were offered to sit in the corner and wait. We were being treated like crap, as if we weren't asked repeatedly via email to come in and convinced on the phone it was worthwhile... We then waited another 20-30 minutes, meanwhile we noticed somebody just walking around, snacking and chatting. This ended up being Drew... After we asked the front desk person how much longer it was going to be, they went and got Drew who seemed very annoyed that we were there. He barely greets us and proceeds to complain that he has to deal with people like us 28+ times a day and asks us what we had to sell him. We went out and showed him the vehicle and gave him details as he barely responded. After a couple minutes he said let's go inside and see what we can do. Didn't hold the door for us and just walked to his office without saying anything more. Again we waited in the lobby for him to come back and explain in a round about and unclear way that they don't buy cars with more than 100k on them and then stared at us. It was awkward and confusing. We then tell him that THEY were the ones that convinced us to come in even after we said we didn't want to make the drive if it wasn't worth it and maybe they shouldn't send so many emails to people encouraging them to come in without disclosing their stipulations. Drew interrupts saying "What do you want for it?" We told him it doesn't even matter at this point and left. No apology. How this guy has a job is a complete mystery. Maybe they shouldn't harass people about buying their used cars if they are going to treat them like scum when they come in. Oh and the next day we got another email from Jordan saying they were "still VERY interested in buying our vehicle!" What a terrible business. read more

Chevrolet of Everett - Car Dealers Near Me - Everett, Washington

I took my truck to this dealership after it coming highly recommended from a co worker. After bringing my truck there all I can say is that I was very disappointed with how they not only conduct business from their service side. But the miscommunication throughout the whole process. After snapping a component needing to fix my vehicle, Service advisor Dan specified that part as my issue that I would need to pay for. Forgoing a 5 1/2 week long process of myself having to call in for any sort of updates, being extremely frustrated not knowing when I was going to get my only vehicle back, As well as extending my expected time frame of getting my truck pushed back every time I called in. I was not offered a rental car or any sort of discount for an inconvenience not caused by me. Needless to say after having the "customer experience" I did I will not be going back to service my vehicle or buy any new vehicles moving forward. If you're looking for a lack of customer service or communication I suggest going to Everett Chevrolet. read more

Recently bought a car from this dealership and they hid the holes you see with a lot tag. Once i signed the paperwork they pulled the lot tag and didnt say anything. These sales managers especially michelle are cons. I found out it was their own service department that mounted the license plate bracket in the wrong spot and now as a customer im left with having to pay to get this fixed. Stay away from this dealership like the plague read more

Chevrolet of Everett - Where this dealership service dept drilled holes in my front bumper - Car Dealers Near Me - Everett, Washington

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We have purchased many cars throughout the years but this was our first purchase online. I can't say enough nice things about the people at Chevrolet of Everett! All the employees were so accommodating helping us and moving us through this process of buying a car online and it was the easiest purchase we have ever made. They really care and we would definitely buy from them again. read more

I was able to book my appointment on Tuesday for a Saturday appointment. I dropped it off, and when my errands took longer than expected, they let me pick it up from the sales department the day after. I just had to pay over the phone. I liked how easy it was to fit it into my schedule. The service team member who helped me explained what would be done and the importance of why it needed to be done. read more

Had a brake issue, and the service associate told me exactly the cost of the work that was needed, he looked up online and found a coupon for 15% off, the work was done in a reasonable amount of time, and on my way out I saw I was given a coupon for a car wash too!!! Very happy with my experience, and because I'm thinking about a new car, they'd be at the top of my list to shop at. read more

I can't really give any stars We drove through looking at cruzes....looking to lease one. Drove through the whole lot, got out of my vehicle several times and not one sales guy came out to ask if we even needed assistance. We drove by the showroom and 4 guys were sitting in the front corner just bullshitting with each other. I'm not one for getting hounded by a salesman but to drive through the lot slow and look at dozens of cars. At one point i saw one of those guys look at me out on the lot then continue to just chat away. read more

I hate buying cars. I hate haggling, I hate pushy sales-people. I hate spending money. Let me start by saying that I was expecting to hate every moment of this process. ....and I didn't. It wasn't even that bad. Dare I say it was even a bit exciting? I started here hoping to refine my make and model search woes and ended up so impressed by the staff that we returned to see Chris Whitted when we were ready to buy. He went through our budget, showed us cars that nicely fit the budget (and NEVER tried to pressure us into raising our budget) and even some that were well below our price range (I didn't have that in the 4-5 other places we visited). We got a great deal, we got GREAT customer care by every single person there, we got a great warranty, and yeah-we ended up with a sweet-a** ride. I don't write reviews. Ever. But, I felt compelled to help others-to tell them that you DON'T HAVE TO HATE THE PROCESS. If you're feeling stressed about buying a car-stop going to 90% of the other dealerships with cheap suits and hair gel. Go here. See Chris. read more

Thanks Ali B. for making the process so smooth. Got in, got out and was pleasantly surprised by your extensive knowledge of the Chevy Cruz. Cheers! read more

I had a great experience buying my car with the sales and leasing consultant Chris Whitted and also the finance lady Sally. Chris did a great job showing me cars I wanted to look and and got a great feeling for what I was looking for. He was very friendly, along with Sally they have great customer service skills and also have followed up with me about a few things after the purchase of my new Tahoe. I however am not at all impressed with the service department or anyone else. I had left messages for a financial person to call me back about a treatment on my car that I wanted to purchase while my car was already in the service department and I had to call back multiple times before I actually got to speak with someone. Also when I dropped off my Tahoe to get the leather and heated seats put in nobody in the service department knew why I was there and also did not have the right kind of rental car ready for me and took them over 30min just to get into the rental key system. They also said I had a full tank of gas in the rental car and to return it this way but when I started the rental car it was only half full of gas. Thank you to Chris Whitted and also to Sally, I would refer anyone to deal with you but not sure about anyone else at this dealership. read more

I recently bought a vehicle from them and I am regretting it. I felt they switched numbers and wasn't truthful in their dealing. Then the finance manger Fiona was a rude and pushy person as if her time was to valuable to be even bothered. I will only go back for the free oil changes. If i could get that done somewhere else I would. To top it off i left my carset in the vehicle I traded in and now they say they cant find it. read more

I wanna say this was a great experience buying a Suburban from this dealership. Everyone was very helpful and great to work with. I particularly worked with Erik when I first entered the door and He just was great the way he explained everything and helped us make a choice on our brand new purchase. I did have to come in the following day to wrap up the deal cuz I didn't have time to do it that same day and that's when I met Dan which I'm glad cuz he really knows his stuff when it comes to specs on the vehicles. Anyway to make my story short I purchased the vehicle and I am happy to work with Erik or Dan in any future purchases cuz they make it quick and easy and no pressure what's so ever Ward is the other go to guy that was really helpful in setting up the On star app and all the gadgets that are cellphone/ vehicle related Overall Great dealership. Great people. And great vehicles. Definitely recommend this dealership to any one who needs a Chevy or a Gmc! Thanks Guys!!!!! read more

Chevrolet of Everett - 2016 Suburban LTZ - Car Dealers Near Me - Everett, Washington

Was so thrilled when they opened up in Everett. Finally a closer option than going to Marysville or Lake City for service. Unfortunately, after having my oil change there and a door handle replaced , I don't think I will be returning. It is the small differences that they are lacking which has turned me off. For starters, got my oil change done. They had my car under someone else's name. So I had to have that corrected. Next they charge 15$ more than the dealership I go to. On top of that they don't wash the car on site, they gave me a voucher to go to a place down the street. The other dealerships go over the diagnostics report with me and explain anything they have found or areas of concern which might be coming up as far as service wise. I had to prompt this dealership for the paperwork and they just handed It to me without any explanation. In any case, I wasn't impressed with my experience and will not be returning anytime soon. read more

Despite my need for their shuttle service due to circumstances beyond my control I did have a pleasant ride with Christine. Very courteous, enjoyable conversation, and safety was paramount with her driving skills. Thanks Christine. read more

So, I recently purchased a Corvette and was looking to have a transmission service completed on it. I stopped by the service department in person. I spoke to the service advisor and explained the service I was looking for, providing the car make model & year. I asked what the cost would be? I was quoted $239 ish and I confirmed that the service included a new transmission filter, etc. I did not make an appointment at that time due to wanting to check weather and pick a nice day to drive the car there. The next Tuesday (6/14) I drove into the dealership once again and spoke to a service advisor (different one) and made an appointment for Thursday (6/16/22). On Thursday I drove the car into the dealership at my appt time. I entered the service advisor area and the service advisor I initially spoke with approx. 6-7 days prior greeted me asking me what he could help me with. I advised him I was there for an appt and he directed me to the other service advisors, it appears that he handles the walk-ins for oil changes and the like. I spoke to service advisor Mason Scott, I explained to Mr. Scott why I was there and had an appointment that I made a couple days before. He checked his computer and advised he could not find an appt for me in their system. I confirmed with him I had been in a couple of days prior and the service advisor I spoke with at the time had contacted him (he was on his lunch break) to obtain his computer password. He recalled this and we proceeded on. I explained the service I wanted to have done and he inputted my info into their system (again). He requested the keys to my car so he could gather needed info from the car. Shortly after his return he presented me with the service authorization document to sign and I noted that the service cost was now 33% higher with a quoted price of $334. I explained that I was quoted a lower price by the other service advisor (pointed to him) to which Mr. Scott explained that was for a service without a filter and I believe for an Equinox make of car. I left the dealership as I felt like it was a bait & switch. If in a similar situation I would suggest getting a quote in writing so changes don't occur. read more

I recently made my 2nd purchase here and continue to be amazed of the top quality of staff! Both times my purchase has been hassle free; they listened to what I wanted and did everything they needed to get me what I wanted. They never tried to push me into getting something I didn't want. When I went in the other day to have a few of my extras put on I mentioned I needed to get a few other things done to the vehicle that I forgot about and they were more than willing to help with those; that being said I expected to pay for those extras but when they were all done they handed me my keys and said thank you for coming here. I asked them how much more I owed them for the extra work and they said nothing; Thank you again for buying from Everett Chevrolet. Their staff and service department are all amazing and try to do everything they can to make you a happy customer. THANK YOUEVERYONE at Everett Chevrolet, Ken read more

We were very pleased with Kane's help in buying our 2016 Honda Odyssey EX-L. He was pleasant and not pushy at all. We feel we got a fair deal on a really nice van. I would recommend Kane to anyone looking to buy. We felt it was worth it to drive 1.5 hours to find the van we wanted and it was a bonus to have such a great salesman to work with! read more

It took just two visits to buy a car from this dealership. Before I choose to visit the dealerships I read and check all the reviews on Yelp (Not Google since most of Google reviews are fake). So I came down to two dealerships that had good reviews. So I wanted to buy a car from the dealership that deserves. Adrian was my salesman and I really appreciate how he let me test drive two cars (manual and automatic) which helped me to decide on which model and transmission that l wanted (Camaro SS). What I liked the most about this dealership is their NO PRESSURE SALES TACTIC unlike many other dealerships. They never pushed me to buy the car or to take it home the same day if the deal was great. The setting that I would like to buy the car in. read more

Super easy, no pressure, very knowledgeable staff. I highly recommend Ashley in sales. She's fun, smart and knows her cars! The whole process was a breeze. Highly recommend. read more

One star only because you can not have ZERO My experience was good when I dropped the truck off . I am a technician myself for 20 years and the only reason for getting work done by the dealership was that the truck had an extended warranty. You tried to say I had an oil pan leak Wich was false the truck never has dropped a drop of oil $2,500 repair which I declined and all I wanted done was my Carrier bearing and I wanted my u joints done because they were non greasable and we're originally . You came back with an estimate of $100 per u joint which there are 3 that's rediculous that's 3 times retail so I bought 3 sets and your "TECHNICIAN" Said they won't fit and that the ones I bought were non greasable which I showed him that they were and you use a needle grease gun to do so , well after ty hat my confidence with your dealership was shot I told the manager I'll just get my truck and go somewhere else that knows what there doing and what there talking about . I will never recommend your shop or dealership because of my experience read more

Drove a hour south to get my free oil change. I will never go there again. After almost 2 hours of waiting I had to go track my car down. When I finally got my keys and paperwork back, I was told that my tires were getting cloes to needing replacement (nope, just got them in October) and that my front brakes needed replacing and that it would cost $600. The paperwork I was given said I had 3mm left on my brakes but then the service representative said, "oh he said it is 1mm and that was being generous." Why am I being told 2 different things? Absolutely zero apology for it taking TWO HOURS for a simple oil change. Their waiting area is very nice and I would be okay with the long drive to have a nice place for my kids to play while getting my car serviced, IF their service wasn't so terrible. The whole experience was miserable and it felt very dishonest. read more