It took a while for me to overcome the stress and anxiety caused by negligence and dishonesty of this practice to get myself to write this review.
I was a loyal customer of Dr. Mehta for 8 years since 2011. In addition to charging my dental insurance enormous sums, I have paid them out of pocket a total of approximately $12K.
The quality of the dental work performed by Dr. Mehta was acceptable till January, 2017 when things made a horrible turn for the worse.
Here is what happened:
I came to the office in December of 2016 with severe bottom front tooth pain, after the pulp vitality test, Dr.Mehta conclude that I needed a root canal. His assistant put the note of the tooth in question and its number in the computer. Also, the doctor himself pointed to the tooth. Therefore, I was very well aware of exactly which tooth I had a problem with. They charged me $258 for the test and scheduled an appointment for the following week to proceed with the root canal on the tooth in question.
In January, on the day of the procedure, they injected me with the numbing medicine, so I couldn't distinguish the healthy tooth from the sick. After work was done, while I was paying in the lobby, I realized, by touching the tooth with my tongue, that they had actually performed the procedure on my healthy tooth, which is the next from the one that was in pain.
I mentioned this to the doctor right away. Instead of apologizing for such a huge mistake, without any guilt, his response was: "even if the assistant made a mistake and put the wrong tooth number in the system at the day of pulp vitality test; I have crowns on both of the teeth, and sooner or later this tooth will need treatment". I left the office shocked and in pain. To make things worse, they charged me out of pocket $621.47 (the rest my insurance had to cover, according to them) for the mistaken treatment, and scheduled another appointment to treat the right tooth in a few days.
As mother of two and severely in pain despite the bad lesson learned, I agreed to go for a second root canal (for the correct tooth). During this appointment they charged me upfront another $784, which include another $159 for the evaluation and ex-ray and finally they treated the right tooth, so they fixed their mistake at my cost.
The billing department is another story. I had paid my deductible balance in full the day of my visit with my credit card and cash.
About 18 months later I received a bill for the same service from the doctor's office for $1581.28.
Apparently, my dental insurance had not paid them for my services in full because Dr. Mehta was no longer part of their network and his office wanted me to cover it all. Red flag. Another year goes by then they send me the bill again. I tried calling the actual dental office and tried to reason with them and asked for the fees to be waived as it was their mistake to begin with. After I refused to pay, instead of resolving the issue that was created twice by their office, they sent me to collection, and trying hard to ruin my credit history!
I am still hopeful that Dr.Mehta would remedy my situation before I am obligated to take legal action against them. read more