Complaint Against: Cheslock Optical Date of Purchase: August…read more25, 2025 Date Order Received: October 8, 2025 Description of Complaint: I ordered prescription glasses from Cheslock Optical on August 25, 2025. At the time of purchase, I was told they would be ready in approximately 2 to 2 1/2 weeks. However, I did not receive them until October 8, 2025 -- a delay of more than six weeks. During that time, I called the office multiple times for updates. Most of the time, I had to leave a message and never received a return call. On the few occasions I did reach someone, the office manager, Rhea, would take over the call. Her behavior was extremely unprofessional -- she was rude, raised her voice at me for calling, and hung up on me several times. Rhea informed me that my glasses were shipped to Cheslock on October 2, 2025. The vendor later confirmed they were received by Cheslock on October 3, yet I was not contacted until October 8 to pick them up. When I arrived at the office, Rhea simply handed me the glasses and said, "There you go!" She did not offer to open the case, verify the order, or ensure that the glasses fit properly -- basic steps I would expect from any optical provider. Due to the repeated unprofessional conduct, lack of communication, and unacceptable customer service, I have filed a formal grievance with my medical insurance provider. I believe Cheslock Optical should be reviewed for continued participation in any insurance network, as this level of service does not meet acceptable standards of care. Had I researched the business beforehand, I would have seen that numerous similar complaints have been posted on Google, the BBB, Yelp, and Facebook. Desired Resolution: I am requesting a formal apology and assurance that this pattern of unprofessional behavior will be addressed. I also recommend that the BBB review this company's business practices and communication standards.

Rita was unpleasant in telling us my husband was ineligible to be seen due to previously missed…read moreappointments dating back 4 years. 2 times. One due to COVID the other I could not reach anyone for days leading to the scheduled appointment. I am quite meticulous in taking notes and we pay a pretty penny for Joe to have the advantage plan that covers optical I feel her conduct could have been more professional and compassionate. I could tell she was passing judgment on my husband's thin build and gaunt appearance. We get that often. My husband is chronically ill and can't put weight on. Additionally our dog passed just days before leaving us both pretty tattered looking. Nevertheless I feel like Rita's conduct could have been more productive and compassionatem. I'm shocked that she would hold a missed appointment from 5 years ago against my husband. She made a point to inform us that the doctor don't get paid when we no show. It's money out of his pocket and snarled. I might add that you can't ever reach this establishment and have to go in to talk to anyone. On a positive note the ace was clean and well stocked with merchandise. The atmosphere soothing until Rita made her appearance.

Nice guy. Professional. Iv had lazer eye treatments from him and he's very patient when I needed…read moreto take breaks.

Today I had the joy of meeting Dr Jang. I found him to be professional, knowledgeable and polite…read more Thank you Bay Eye Clinic for your excellent service!

Great people and Dr. Jang did my cataract surgery and I could not believe how fast and simple it…read morewas.. no pain, and was nice to see bright again, will probably have to get another pair of glasses, no worries with that.

As always, very professional, thorough, and efficient. Excellent Eye Care. Highly recommended.read more

Ok so I want to help people out here this number is wrong incorrect it goes to a timber outfit…read morenamed Ranier. Every way I looked up Coos Bay vision center it pulls up with 541-267-4224 and this is incorrect. If you look up Patricia gates same thing. They really need to get this number thing fixed. It's wrong on google, Yelp ever way I have looked. Thanks. (Update) so after some research here I guess when you google Coos Bay Vision Center and you find the number on Yelp, Facebook and on google when you click on the number for automatic dial it some how is linked to calling the timber outfit. If you manually enter this number it works. So I guess it is correct number just something wrong with the link and auto dial. Hopefully this helps.

Two cataract surgeries and tremendous care and skill, Dr Jane Gilbert is phenomenal. The office…read morestaff and nursing staff were kind and caring.