Complaint Against: Cheslock Optical
Date of Purchase: August…read more25, 2025
Date Order Received: October 8, 2025
Description of Complaint:
I ordered prescription glasses from Cheslock Optical on August 25, 2025. At the time of purchase, I was told they would be ready in approximately 2 to 2 1/2 weeks. However, I did not receive them until October 8, 2025 -- a delay of more than six weeks.
During that time, I called the office multiple times for updates. Most of the time, I had to leave a message and never received a return call. On the few occasions I did reach someone, the office manager, Rhea, would take over the call. Her behavior was extremely unprofessional -- she was rude, raised her voice at me for calling, and hung up on me several times.
Rhea informed me that my glasses were shipped to Cheslock on October 2, 2025. The vendor later confirmed they were received by Cheslock on October 3, yet I was not contacted until October 8 to pick them up.
When I arrived at the office, Rhea simply handed me the glasses and said, "There you go!" She did not offer to open the case, verify the order, or ensure that the glasses fit properly -- basic steps I would expect from any optical provider.
Due to the repeated unprofessional conduct, lack of communication, and unacceptable customer service, I have filed a formal grievance with my medical insurance provider. I believe Cheslock Optical should be reviewed for continued participation in any insurance network, as this level of service does not meet acceptable standards of care.
Had I researched the business beforehand, I would have seen that numerous similar complaints have been posted on Google, the BBB, Yelp, and Facebook.
Desired Resolution:
I am requesting a formal apology and assurance that this pattern of unprofessional behavior will be addressed. I also recommend that the BBB review this company's business practices and communication standards.
