I was visiting from out-of-town and discovered I didn't have enough contact lenses after I needed to lengthen my stay. Crystal is the contact lens lab was wonderful. She gave me some free samples and I was able to contact to see well for the rest of my visit. I couldn't believe how nice and helpful she was! Thanks so much! read more

Today I had the joy of meeting Dr Jang. I found him to be professional, knowledgeable and polite. Thank you Bay Eye Clinic for your excellent service! read more

Great people and Dr. Jang did my cataract surgery and I could not believe how fast and simple it was.. no pain, and was nice to see bright again, will probably have to get another pair of glasses, no worries with that. read more

Dr . Jang is amazing. The office staff is awful. They are rude, dismissive, and made comments to me regarding my medical procedure about the length of recovery. I reminded them that I did not write the order and asked for a detailed note for my place of work. After the 4th attempt, I finally received a professional note which included my name, the signature of the doctor, the date and no typos! Dr. Jang is great but the office staff needs some lessons on professionalism. read more

I have had 3 eye surgeries, so I was not thrilled to go to another Dr. I needed an exam to start taking a new medication. This Dr was VERY good. He went over every question and I had several. I will be going back for sure. They do need more help on the front desk though. read more

I have had very good care at each visit. Dr. Jang did my cataract surgery, and it went great.

I was SO EXCITED to get an emergency appointment here but sadly they are a waste of time like all the other doctors in this area. I got ONE special appointment to clear up my swollen itchy puffy eye with blurry vision. The opthamologist comes in and decides it's eczema on my eyelid and tells me to wash my face with lotion and stop taking my prescription allergy medicine and come back in 2-3 weeks for a recheck. I can't come in for a recheck....it was a one time only and after he realizes that he still tells me to go to Walmart and buy some cheap face cream and wash my face with it 3xs a day. If that doesn't work go to my primary care physician and figure it out from there or get a referral somewhere else. Guess I'm not taking the new job because my eye is so puffy and swollen it blurs my vision and no way I'm not wearing spf or makeup for a brand new job. Thanks for NOTHING read more

I had a very positive experience. The staff were very pleasant and helpful. I would recommend Bay Area Eye Clinic.

Doctors are great here, my concern is front desk it doesn't matter which option you choose, you will not speak to anyone up front, nor will they call you back leaving a message. read more

Great Eye Clinic, professional and personable ! Dr Kintner is excellent, we've been patients here for nearly 20 years.

The doctors are okay, but the administrative service is a nightmare. If you schedule an appointment, there is a 66% chance (based on my experience) that when you show up, the appointment will have been changed without notice. This last time, the staff checked me in for my appointment, had me sit in the lobby for 40 minutes, then informed me the appointment had been changed and I was not scheduled. The terrible attitude and nasty body language of the staff is just salt in the wound. read more

Very Nice Staff to say the least, Doctor took his time and was extremely thorough. Wait time was less than five(5) minutes. This is NOT A Drive Through Eye Exam, This a Thorough Get It Correct First Time Exam. Staff is more than helpful, patient and do an excellent job. Very Happy. read more

I gave them a one star because I didnt even bother to try their service. Id give them a negtive 5 if I could. I called to schedule an appointment for a regular eye exam. The receptionist who answered was very condescending. I kept trying to explain to her how I can get authorization from my insurance and she kept telling me that I dont understand what shes trying to tell me. She was getting frustrated n started raising her tone. I settled for telling her that I will pay out of pocket just so she could put me on the schedule which was 2 months aways. She wasnt helpful. She wasnt polite. From what I gather in the conversation is that she is a dependant of an active duty military member since she divulged she has tricare prime. I called another cheslock eye clinic and they were extremely nice n cheerful. They were able to accommodate me in 2 weeks. read more

I have been in an argument with they're appointment desk for two weeks. I won't mention her name but she is extremely snotty and condescending. I called Tri Care three times and they told me that I did not need a referral for my stepson for a routine check up, But they would not have it saying I needed it if it "turned medical", I finally figured it out I think they want the referral to charge for extra items not required. When I had my first exam there I received a bill two days after my exam. I was like what the heck the insurance should pay this. I called Tri West (Tri Care) and they said they are already sending out the check. They were trying to double dip! This is a scam that was tried when Tri Care first came on line. I am moving our family to Coos Bay vision center. If you have Tri Care STAY AWAY!!! read more

Horrible experience. I ran into their optical lab to have my brand new pair adjusted. Cheslock was closed so I figured it was a quick fix. Well they ruined my lenses! Warped them and while they said they would fix them, ended up not because they wouldn't honor a warranty. If I had them do the work, it would void my warranty. The blonde gal behind the counter had no soul and refused to put lenses in another pair that had no warranty. Don't go there. They are horrible. Well the gal behind the counter was very nice... but she couldn't do anything. read more

I visited Bay Eye Clinic approximately 1 year ago for a diabetic eye exam. It was determined that I had Keratoconus which is a condition where the cornea, a white ball shaped lens of the eye becomes cone shape. They attempted to treat the condition with soft contacts, which unfortunately did not cling to the eye and the contacts pop out several times. Then they when to a harder contact that not only covered the colored part of my eye, but also a good section of the white part of my eye. Although these contacts stayed on my eye, adjustments needed to be made because of the mis-shape of my eyes. However, these adjustment were being made several times over the past year. I gave Bay Eye Clinic a 1 star, because during my last visit, it was discovered that a slight adjustment needed to be made on my right right, which it was felt to be the final adjustment needed. However, that was several weeks ago. I visited Bay Eye Clinic and spoke with a Contact Lens Lab staff who informed me they would get back to me. Several days later, I tried to call and left a voice mail. I am yet to receive a call back. I believe that the Contact Lens Lab was either unable to properly fit me or knows very little about the eye condition Keratoconus. Unfortunately, one year has past, I recently had another diabetic eye exam, which showed that an adjustment needed to be done on my prescription. I have to say that over the year they were pleasant to work with. However, all I ask is for them to be honest. If they can't help me, refer me to someone who can... don't lead me on. read more

I was told it would be 2 months to get a basic eye check. It's only because of a cancellation that I was able to get in within 3 weeks, and that was with no choice of Dr. I've had many eye exams in my life, but the actual eye check for lenses was strange. Assistant appeared unsure about what he was doing. Don't even feel the prescription will be correct. When I went to get glasses, I found out they wont bill my second insurance (was never told on the phone during call for appointment). I refused eye dilation and refraction, and was told that my bill would still be so much that I would not be able to get glasses on remainder. 329.00 for that exam is ridiculous! Double insured and I still can't afford this place. I'd expect better read more