We have just purchased our 3rd RV from Chesapeake RV. As always, we were not disappointed. They listen carefully to what you want, paying attention to all the details. Frank Smith went out of his way to make sure we were satisfied with our decision and made the whole purchase process simple. A couple years ago, we tried a different dealership and we will NOT do that again! read more

I purchased my 2020 Coachmen Apex Nano (new) from Chesapeake RV Solutions. I also purchased an additional $1500 insurance package. After using the camper for six months, I brought it back for a few repairs. My plumbing had seven minor leaks - all documented with photos and Tupperware containers full of water. When I dropped the camper off I asked if I could use hose clamps should the plumbing develop any future leaks. The manager openly laughed at me and told me that it was a "ridiculous question" and a stupid solution. They then supposedly did a pressure test and told me they couldn't find a single leak. When I later crawled in back and looked at my plumbing I discovered: 1) That they had used two hose clamps where I had marked leaks. 2) That all 7 spots were still leaking. My awning motor always stopped when the awning was still 18" out. They told me they had replaced the motor. The "new" motor stopped when the awning was 18" out. My water pump stopped pumping water when the tank was still 1/3 full. One of their employees rapped his knuckles on the tank, smirked, and said, "It's empty, lady". He then grabbed a hose and filled it. The next time the pump ran endlessly I manually drained the remaining water. The 50-gallon tank still had 22 gallons in it. The water pump failed completely two months later. I asked them to show me how to manually retract the bump out in case I ever had an electrical failure. They said, "You should have asked that when you first bought the camper." I apologized and asked them to show me anyway. They said, "Look it up on the internet." I said I hadn't been able to find anything online and asked for a URL. They refused to give me one. Turns out there is no way to manually retract the bump out on this model camper. My insurance contract said there was a $50 fee if I brought the camper back to the place that sold it to me. They tried to charge me $200. When I pointed out the clause in the contract, they tried to charge me $100. They also charged me a $150 "inspection" fee. Most of all, they were incredibly rude and demeaning. This was right at the end of the pandemic and they had a lot of camper sales and repair jobs. When I called them to schedule an appointment for the repair they gave me a date over three months away and made it clear that they were doing me a huge favor not making me wait six months. Do not purchase a camper from Chesapeake RV Solutions! read more

Great service!! I went in to get a part for my pop up camper and they new immediately what I needed. Frank was awesome. Thanks guys, will definitely be back if I need more parts or help. read more

Great place to buy unless you expect them to perform service work on your unit. Called Feb 3, 2022 was told that they can't fix any of my warranty issues until at least JUNE!! Now I have a trailer with two water leaks damaging the floor and wall with no way to get it fixed before more damage occurs. COMPLETELY UNACCEPTABLE!! read more

We tried to set up an appointment for some minor repairs. When I told the manager we had work done there before, he told me they had no record of me coming in and that they were not accepting any new appointments. I would not recommend this dealer for purchasing a camper or having any repair work done. I will never visit thier dealer site again. read more

Shop around. The owner and his wife are nice people. Getting a service appt. Takes a month or more. They cannot do Class C state inspections, tires... just shop around read more

They will try to nickel and dime you to death when you go to pick up your new unit. They also will try to not honor their quoted price for your trade in even though they are the ones who refuse to appraise it until you sign a buyers order for a new unit. They will try to not do all of the work for recalls. Once they have your money they don't care about you. read more

Very disappointed in this place and will not be going back. We were shopping for a new trailer but after finding all trailers locked on the lot we went in. Four people working and not a single one greeted us. After waiting 15 minutes with 3 kids and no one even saying hello, we left.. business must be good here and they don't need new customers. read more

Do not buy a RV from Chesapeake RV. We called and e-mailed them work pictures informing them of the items that needed repaired. So that we wouldn't be without our RV too long because we're full-time. WE WERE TOLD THEY DIDN'T KNOW. When we clearly have emails stating this information. We also found our later that the warranty cover mobile service which they did not inform us. My husband had to call everyday to find out the progress. For example they didn't have someone to repair the floor so they had to contract someone. Which added another week. They were told as least six weeks ago with pictures. Also don't purchase the Compass RV insurance. It's a nightmare. read more

Chesapeake RV exceeded our expectations! Larry was extremely knowledgeable and helped us find exactly what we wanted, the Work and Play was a great solution to all our needs. I enjoyed shopping with a family owned business; we didn't feel pressured one bit and everyone was so nice I felt like I made some friends! I don't plan on buying another camper for quite some time but I do look forward to returning for my annual maintenance. Highly recommend this business. read more

Buying our first new travel trailer was truly a stress free experience. Chesapeake RV was upfront with the cost and financing. We found their prices to be among the best within a 250 mile radius. Our sales rep Larry was extremely personable and very attentative. He addressed every question we had and even called after we towed our new trailer off the lot to ensure we got home safely. There are a lot of horror stories related to buying travel trailers. Chesapeake RV is not one of them. We were given a 2 hour walk thru covering every feature of our camper prior driving away. As the proud owner of a 2016 Coachmen Freedom Express 236BHS, I highly recommend anyone in the market for a new camper to visit Chesapeake RV - you'll be glad you did. read more

Chesapeake RV is the only place to shop. Right away I felt comfortable with their process and walking around their inventory. Their staff is amazing and took the time to show me exactly what I wanted! We are so happy with our new RV and the owner even came out to congratulate our family. I highly recommend this place. read more

I purchased an RV on consignment through Chesapeake RV Solutions and am so overwhelmed by the number of issues I had, and the lack of concern from the business, that I feel compelled to leave this review. Back-Up Camera. A week prior to my 5th Wheel being delivered, I called to ensure they had installed the back-up camera as per the purchase agreement. The sales rep, Larry, promised that it had been installed and said the monitor (which goes into the towing vehicle) could be found in the 5th Wheel in one of the cabinets. When I received the 5th Wheel, I couldn't find the monitor and contacted Larry. He claimed to have spoke with the tech who installed it and told me it had to be in the cabinets and instructed me on more places to look. I tore the 5th Wheel apart looking for the monitor before going to the back of the 5th Wheel to see if I could even see a camera installed (this is my first RV, I wasn't 100% sure what to look for). I sent Larry a picture of the back of the 5th Wheel showing there was no camera and he responded that they would get one in the mail to me for us to install. When calling prior to delivery and multiple calls after delivery, Larry maintained the camera was installed until I sent picture proof it had not been. No validation of installation was done prior to delivery despite me calling to ensure it was. Camera is still not installed as I have to find assistance to do so despite the explicit terms of the purchase agreement. Black/Grey Tanks. When the 5th Wheel arrived, the black and grey tanks were 2/3 full. I inspected this 5th Wheel six weeks earlier at the business location and noticed then that they were 2/3 full (after the trailer had already been on the lot for several days/weeks. They promised to empty and clean them prior to delivery. This 5th Wheel sat for 2-3 months with full black and grey tanks prior to being delivered. Licensing/Registration - When the 5th Wheel arrived, the temporary tag had already been expired a week. Larry promised to have another temporary tag sent and promised the permanent registration would follow shortly thereafter. We received the second temporary tag 2-3 weeks later (current temporary tag was already 3+ weeks expired). The second temporary tag expired shortly thereafter and still no permanent registration. I contacted Larry and he assured me it would come. 6+ weeks after the second temporary tag expired, I still have no license. After contacting them again, Larry said they would send the paperwork in that weekend for the permanent license and Larry would call me the following Monday to confirm it had been sent. I received no call on that Monday but did get an email the following Wednesday confirming it was sent. Five days later, I get a call from the licensing agency saying that I stilled owed $970 for registration because Chesapeake RV Solutions calculated the sales tax using the wrong percentage rate. Owner Contact - After my second temporary tag expired and I hadn't received my permanent tags, I reached out to the owner through the business website. I emailed an explanation of all the issues I had so far and asked for him/her to contact me directly about fixing the permanent registration. Instead of contacting me, Larry contacted me again. Then, when I was notified that I owed another $970 to register the 5th Wheel, I emailed Larry and indicated that I wanted to speak to the owner and only the owner regarding the issues I've had. Larry emailed back with an excuse of how they came up with the $ figures for the registration but I have not received any contact from the owner regarding the ongoing concerns. read more

I bought my Class A Fleetwood Bounder from this family owned business three (3) years ago. It was a used unit gently used. This was my first RV and a big one. Ben my salesman and Tim the owner are great. Ben taught me how to offensively drive the unit (Ha!) I bought the warranty package and that worked out great! A few items have been replaced with the package when they failed. These guys are honest and spend time explaining questions you may have. They are a welcome face to RVing! Glad they have my back. Great folks! read more

Very happy with our new Open Range. Our salesman Ben was outstanding throughout the entire process. This is our second RV and enjoyed this low stress process much more than the first time around with "the big box store." The owner, staff, and maintenance technicians were incredibly helpful the entire time. We highly recommend this team and are looking forward to many more years of great camping. read more

Took RV in for appt. for minor service in preparation for a road trip. They diagnosed the problem within a few minutes & corrected the issue. I always learn something whenever I take our rig there. They are really good about educating you how things work so you can understand what's going on. Have found their customer service to be super as well. read more

Buying any RV is a complicated process and my wife and I looked a long time to find a good used 5th wheel Toy Hauler we could be excited about. We found ours at Chesapeake RV Solutions in VA! The 2015 Keystone Raptor was everything they said it was and the team of Ben, Tim , Brittany and Josh made the transaction simple and straight forward. I flew in from Colorado to inspect the unit and complete the purchase process and it could not have gone any smoother. They were fully prepped and ready from my arrival and everything was completed in plenty of time for me to catch my flight home. Ben was pleasure to work with , Tim was a gracious host and Josh was a super qualified and knowledgeable technician who demonstrated every feature on the rig. Brittany is handling the title work, and while I don't have this yet, I have every confidence it will arrive shortly! While i live a long way away, I would have no trouble recommending talking to this team about your next RV! read more

Outstanding people and customer service. Went above and beyond tp help us!

Had work done to my rv everything was good. They had to order parts and stated that they would call me 3 months later I had to call them they had no idea who I was or what I was talking about. I decided to give the company another try. They got my parts in we set an appt. Day and time then I had to cancel. The called and wanted to reschedule for another day they stated they would me back I have been waiting to here from them. I am disappointed in the service about contact with their customers. I am not happy about the way they blow off people. I will be taking my busy some where else. Not happy with is company at all. read more

Sales department is fantastic!!! Service department not so much. Rob is horrible at customer service. I would not recommend them to anyone. What a shame... We had a good experience until now. If you are looking for a timely call back call Snyder's. read more

Worst experience ever!!!!! Tried emailing the service department twice and never got any response. Took a week to set up a service appointment. Our awning on our 5th wheel had been damaged in a sudden storm and I called them several times about getting estimate. Was told by the service manager there is a fee of $120.00 to give an estimate and he would call me back with date I could bring it in. Of course never got a call back so I once again called in and spoke to the owner Tim who very rudely advised that he is the only one to set up these appointments. He also stated we would have to take the camper immediately after getting the estimate (they were also to repair the refrigerator that day) or they will charge a daily storage fee of $20.00. Called today to cancel the appointment and was told someone will have to call me back. REALLY!!! RIDICULOUS!!!! read more

Worst experience EVER! Long story short. We found the perfect RV at Chesapeake RV solutions, went to check it out. Decided to buy and trade in our current rig. We had full disclosure with them that our current rv had a broken awning arm and a bubble on the exterior. Our trade in value was lower because of this but we expected that. Wrote up a buyers order with finalized prices, few days later went to the bank to get the check, cleaned up our current rv and towed it over an hour away to trade in and pick up our new one. When we got there, they immediately asked for our keys and left us clueless in the office. When the sales person came back in he told us our current RV was in horrible shape! We have always taken the best care of our RV because it is our home, we full time, so when he said this I was instantly upset. Come to find out he was referring to the bubble and awning arm that we had already discussed with him. He said they wanted an extra $2500 to finalize the deal because they wouldn't be able to sell it for as much as they thought (yes, that's right, they weren't going to fix the issues, they were going to sell it as is to another poor customer). I was furious as well as my husband. Here we are, we've done all this work to do this deal and they decide to become a sleazy dealership. Classic bait and switch! To top it off when they were "inspecting" the bubble they pushed it in and made it BIGGER! I seriously could have cried. We walked away from this deal. I will never deal with them again and have already spread the word to all the RV groups I'm in etc. Steer clear of this dealership! read more

Extremely poor service, my husband and i wanted to buy a camper and saw a few models/ floor plans, the sales person assisting us said the owner was out and he would call us with the price of the model we were interested in. Called the next day to let us know he had not forgotten us and would call later that day and never heard from him again. So we went to Dixie RV Supertstore and purchased a nice 5th wheel two days later. read more

DO NOT WASTE YOUR TIME WITH CHESAPEAKE RV SOLUTIONS. I called to request a price for an entry door for my camper and the parts lady was so rude that I told her that I would order one from somewhere else. I purchased my camper from them new and would expect a little better customer service. read more

I've bought 8 RVs & 5 pop-ups in my life.Trust when I say this transaction went smooth as butter. Start to finish it took under 2 hrs & I was out the door driving south with my pristine 2015. Matter fact, I'm sitting it in right now still astounded by the level of 5 star care & attentiveness received from sales (Ben) to service (Will & Kenny). They were on their game. However, What really blows my mind is the price. A quick google search reveals I got it for a song & dance. And as a first time customer with Chesapeake RV...im still singing and dancing. One HAPPY CAMPER! read more

Don't get ripped off!!! Went to Chesapeake RV for warranty work from referral by Keystone. Tim the owner agreed if what I said was wrong and tech agreed would only charge $35 of $110 diagnostic fee. Fifteen minutes later tech came in showroom and said yup its a cracked water valve. Then he took 50mins to determine he didn't have the right part for replacement. After telling me they have to order part Tim insisted I owed full $110 diagnostic fee. What a joke, it could not have been more obvious the tech ate up time to try to justify charging me. Luckily there were a few other customers in the showroom and when I made it clear it was not my fault he takes almost an hour to check his parts inventory and I just wanted my camper back Tim got me out of the store fast. If the store had been empty I feel sure I would have had to pay to get my camper back. Can you imagine a repair shop that charges by the hour taking 50mins to check parts. No way they are touching my camper. read more

We purchased a new fifth wheel camper form this dealer. As to the salesman, he was nice and seemed well informed on the products he was selling. However, their service department is awful. A remote control was missing and we were told it was on order This was in June. On our first trip we had problems with the refrigerator, the electrical system and a panel on the shower door shattered. We then noticed a cabinet door was not the same as the others, different design. We took it in to the dealer in July and they said everything was on order. They did fix the electrical and fridge. The service manager seemed like he was doing us a favor by helping us. (He was very arrogant)We called several times and were given the same dance and song. After we told them we were planning to go away for the month of October they gave us an appointment for tomorrow September, 30. Considering all that has happened my husband called them this morning, also since we had not heard from them, and he was told yet again the items we needed were not in yet. Then the service manager had the nerve to say we could still travel without the items. We could, but that was not the point. We bought this camper in May it is now the end of Sept.. This was not a cheap fifth wheel and it was new and in warranty along with a expensive extended warranty!!!!!! Not Happy. read more