Everyone that works there is super nice and helpful. I was in and out in about 10 minutes getting…read morean oil change. John was very helpful and nice!

I came here a few days ago and had a great experience! Everyone working was really friendly and…read moreopen to questions and a providing me with a complete service. Everyone working 5/20 was great! Jack is awesome and always very helpful and friendly. Thanks!

Fair and honest and they do great work. I would not have my vehicles serviced anywhere else. You…read morecan trust them .

I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

I came in thinking my car just needed coolant but it needed a lot more than that. Ryan took the…read moretime to show me everything clearly and went above and beyond to help me get what was needed for the car. I am super grateful for their amazing service!

On a road trip from Washington, D.C. to Chestertown, Maryland, my skid plate came lose. Right off…read morethe highway were several auto shops. When every single one was booked on a Sunday, Jiffy Lube had space despite being busy. Arshad was very friendly and helpful from the start. He and his team fixed the skip plate free of charge. What a kind gesture. Watching Arshad with other customers, he was professional, friendly, and knowledgeable. I'd drive to Annapolis just to trust my car with Arshad!

Had a rapidly deflating tire on the highway with our toddlers in the car. We were watching as the…read moreair pressure monitor was declining every second. Luckily there was a dealership off the highway so we drove there. I thought we were in for a rough ride after realizing the dealership was closed. Midas was the only tire shop open within 3 miles open on a Saturday. My husband changed the flat out for the spare and we drove over. They took the tire right away and patched the hole. I walked the girls over to grab some lunch at Wendy's and when I returned it was done and my husband said they didn't even charge us! Thank you!

I paid to have my rotors and brake pads changed. I paid $1000. The first time they were squeaking…read moreafter a few weeks. The second time they squeaked again. The third time they were wobbling. Each time I went back they told me it was defective materials and they supposedly put new ones on. I finally got someone to change my brakes and they told me the original rotors were still on my car. I have a 2020 Hyundai Santa Fe and the rotors had never been changed. They still said Hyundai. So this means that not only did they NOT give me new rotors the first time I went. Even after I went back twice, they never corrected it. So in my eyes, they cheated me three times. Clearly I didn't know what the heck I was doing. I saw rust on the rotors at one point but again just thought it was "defective" as they had said. This was the first time I'd not gone to the dealer to get my car fixed. Not only that, when I finally got the brakes done properly by someone else, they said they had zip tied the connector to the e-brake. Again I have no idea what that means but they broke something and then zip tied it back together. So I have to get a new connector. Bottom line, they charged me $1000, only changed the pads, didn't correct the issue even after I brought the car back two more times with problems, AND the broke the connector to my e-brake. This is the worst experience I've ever had. I can't rate this place low enough.

I went for my car brake pads and Mr. Imran changed my brake pads very quick with a reasonable price…read moreand they take warranty for their own work. I am very happy with the service and would recommend all my friends and family to use this shop!

I went in to have my a/c system service and Eddie did a terrific job. It was the quickest I've been…read morein and out of an auto shop in a while. Thank you for your help!

Had to have roadside assistance come change a flat tire. The driver recommended this location for…read moreits location and he said they will take good care of you. And they did in fact take great care of me.Took the tire here and they took my vehicle right back and was able to patch it. Adam did a fantastic job. I'll be a repeat customer for sure.

***Unfortunately... I can no longer stand by my previous review... How could I know that a change…read moreof staff has occurred at this Pep Boys location since my last visit and it came with a total lack of courtesy... I can't remember the last time I experienced such poor customer service anywhere... I felt I was being mocked and made fun of as if I was the 'joke of the day'... What a shame that a few 'bad apples' most certainly can spoil the whole bunch...***

I had an appointment at 1 pm,today for a basic oil change,I drove from Shady Side for this,and they…read moresaid it maybe start about 2pm,or come back tommarow,I walked out , so don't ever bother making a appointment as this place,Very Disatified, and disappointed in there ability to let me now beforehand,they couldn't do this at the scheduled time

Meineke was very helpful in repairing what was needed on the vehicle. Great down to earth people…read moreand customer service. Work was completed in a surprisingly short time. All problems on the car were fixed and the customer is greatly satisfied.

Couldn't reach the shop by phone before, now they have an Indian call-center answering the phones…read morebut they can't answer even the simplest questions regarding service, quotes, they only want to set you up for an appt. A few years ago, someone always answered the phone at this location and we're very helpful. Then at some point they must have cut costs and switched to a skeleton crew. This location has gone down hill and is just about to crash at the bottom.

Awful. We bought…read morefour new tires for my car. The next day, one was flat. I paid for a tow and they replaced the tire. I was told this would be reimbursed and it has not been 3 months later. Then, that tire began to lose air along w 2 others. Had to go back and they kept my car for 3 days, which with 4 children is very disruptive. They replaced the tires. THEN, two of those tires had issues so they replaced the worse one and told us they checked it and it was installed properly so we would be safe to drive to OBX and back. We did not realize our tire was MELTING FROM THE INSIDE on the way down until we got into the car to go home and noticed the huge buldge. We had to get a new tire at the OBX and pay for an extra night and day at our rental along w food deliveries. Our car would have crashed on the highway had that tire popped in the 5 hour drive down. Monro, the parent company, took 3 months to get back to me. I sent all of the documentation, a letter describing everything, all of my receipts, everything. It took me 3 months to get someone to call me back. Once they called me back, they informed me that only two of our expenses would be reimbursed. They put our family in danger time and time again, yet, are not going to reimburse us for the expenses they created for us. Do not go to Mr. Tire. They will gladly put your life in danger and not take responsibility for it.

Have dealt with Prestige on several occasions including service for my Maserati GT and for…read moresales/purchase. Omid, the owner, is great; very easy to deal with, knowledgeable, honest, fair and accommodating. Recently did a deal with him, and it was fair, easy quick and seamless. No games, which separates him and his dealership from the pack.. Would highly recommend Prestige!

Ran across this shop when looking for a place who could tune my AMG. I'm so glad I found these…read moreguys. Omid and team are absolute professionals. They knew exactly what I wanted to do, helped guide me through the process, and provided top-notch service. These guys know so much and are so passionate about their craft. If you are thinking of buying a car from a regular dealer, don't do it. My car was full of problems that the dealer hid from me - Omid was very transparent. I love the trust they build with their clients. I'll forever be loyal!

Been going here since 2012. During that time all the work and customer service experience had been…read moregreat and, if there was any hiccups the current manager (Kathy) would make sure everything gets corrected!! This branch is an assest to the local community.

Called to set an appointment on Friday and my car was supposed to be serviced on Saturday at 1200…read more Dropped my car off at 1000 to see if it could be serviced early. After 1400 hit I called and they said the car was about to go in the lift to START the service, it should take only a hour and a half is what they said. It's now 1630 and my car is done, I'm not upset that they couldn't look at it early but more upset that they had no concern or regard as to the service taking four and half hours to get accomplished. I look in the shop and there's employees just standing around and talking, there's no concern for time for the customers. I would avoid this place at ALL COST if you are looking for an ordinary service such as an oil change.