Tony and the lady working at the register have been phenomena. I appreciate their service and work.read more

Maira thank you so much for a excellent service today It is a matter of joy to provide great…read moreservice to clients like you. Thank you for providing us the best service in this store 9029 5404 Lee high way Arlington we really appreciate it. thank you Maira

I'm staying around the corner for a month. This morning my car wouldn't start. Thought maybe I'd…read moreleft a light on and the battery died, but didn't know anyone in the neighborhood who could help me jump it. Walked to Metro Motor and the gentleman there was nice enough to loan me the battery charger/jumper thingy. I went back to my car and realized the problem was that the battery was simply loose. I tightened it by hand and got the car started. While returning the charger, the same guy told me I should bring it in for them to tighten it with a wrench to make sure it didn't jar loose again. I did so. It only took a minute, and they didn't charge me. Exceptionally friendly service. Much appreciated, guys!

I cant praise the guys at Metro Motors Shell enough . We arrived in DC Saturday night . The check…read moreengine light came on and my car was sputtering and coughing with no power. I called MM first thing Monday morning and explained our situation . We were scheduled to leave the next morning. We took the vehicle and dropped it off . A couple of hours later I recieved a message stating exactly what the prpblem was, and the repair costs . The ignition control model had failed . I gave the go ahead to make the repair . A couple of hours later I got a message saying the car was ready to be picked up. Everyone there were courtious and knowledgeable. I was impressed by their professionalism and the fact that they put our needs first , to get us back on the road . Highly reccomend. Kudos Metro Motors , you are my heroes .

I've been taking my 2012 Honda Ridgeline to Japanese Auto for years now and they are unfailingly…read moreefficient, quick, honest, and straightforward. They have always got the job done at a reasonable price and never try to foist things on you that you don't need. Can't recommend them highly enough.

Japanese Auto Care, again, to the rescue!! Shifter Cable broken; couldn't drive. They replaced it…read moreon my Japanese vehicle. Fair price. Quick service, as part was in stock. Great communication. Once again, my "go to" Small Business" Japanese auto shop! Highly recommend!!!! They are the real deal. No need to go to the dealership!

This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

I wish I had a better experience here and would especially not recommend this business to any…read morefemale going by themselves. When taking my car in solely for an oil change, after it was complete my car was returned to me with the driver's seat reclined an absurd amount. Additionally, the electronic switch to raise the head of the seat was broken and I knew for a fact it was not broken before I took my car in to get serviced. The next day, I brought it back to address the issue and have the shop fix it because it was very difficult for me to drive my car with the seat reclined so much. I did not feel like my issue was taken seriously initially by the mechanics. When explaining the issue, it seemed like they thought I didn't know how to raise the seat up in my own car. It wasn't until showing them the problem that they admitted this was a real issue they would need to run diagnostics and charge me for. I asked why they would feel a need to recline the seat this much to complete an oil change in the first place, and they continuously doubled down that the mechanics have to be able to move the driver's seat in any way they need to drive the car and could not admit the issue was their wrongdoing. It makes sense to me to move the seat towards and away from the wheel, but my seat was reclined so much from the original position that seemed incredibly unnecessary. After running the diagnostics, they wanted to charge me almost $900 total to replace the switch altogether. When expressing to the mechanics once again that this issue is on them because the seat was not broken before I brought it in for the oil change and it is ridiculous to ask me to pay this much especially in labor charges, they would not budge on their stance that they can move the seat however they need and said charging this much and replacing the whole switch is what needed to be done. The next day I called right when the shop opened to speak to the manager about this issue. Every time I called, the mechanics said the manager would be in later that day and everytime I called after that the manager was never available. Eventually in the afternoon, the mechanics were able to communicate the issue to the manager themselves, and later on they updated me that the manager is aware of the issue and looking into it to see what he wants to do.I made it clear to the mechanic I spoke to that I still wanted to speak to the manager myself, and they said they will give the manager my number to call me. I never got a call from the manager, instead the shop called me back saying the manager wants the shop to comp all charges with this switch fix except the part. I made it clear that this is the least they could do because they were the ones that caused this issue. I still want to speak to the manager about this and they expressed that the manager had left for the day and is busy so wouldn't have time to call me about this, which I think is incredibly cowardly of the management of this shop to not be willing to hear out the customer's concerns directly. When picking up my vehicle the staff was incredibly unfriendly and visibly upset about the whole situation. I asked if the part had a warranty and was met with an "I don't know, I think a year." When asking if they could confirm that with someone that knew, they responded "It's a year warranty" without verifying with someone else. When paying for the cost of the part (which was $250 that was for an issue I did not cause) I politely asked if they had a discount for nurses/first responders and was met with "why should we give you a discount, we're already losing money on this." I will not be returning because of the lack of customer service and the lack of respect I was met with from staff as a single young woman.

Honest, efficient, and reasonably priced. I wouldn't take my car anywhere else. Highly recommended!read more

I have had several good experiences at DP Auto. They are honest and do good work. They are also…read morevery willing to help out in a pinch when they can. When my battery died, I was able to the shop and replaced it while I waited. I also appreciate that they send reminders when your car is due for service. They have a very good, well-deserved reputation in the community.

I was referred to this place from a technician at the Annapolis Pep Boys…read more For any drive train work, this is the best way to go! I had a worn drive shaft and bad U-joints. This is nothing more than normal wear and tear. The dealer wanted $1500 (for parts ONLY!) and then tried to convince me that it might be worth me buying a new truck. Um how about NO. A-1 Shaft was able to rebuild the shaft and replace the U-joints for $496. WAY better than $1500. If you're able to work with your favorite autoshop to make arrangements for A-1 to do the work. They will take are care of you. But be prepared to pay a mark-up if you decide to just pay your shop directly. Still beats a $400/month car payment!

One of the most smooth experiences in years! No hassle…read morestraight forward, and very professional.... Thank you Stephanie and Awesome Management for your hospitality and taking care of me! -Rick

I came here for a service appointment for an oil change, tire rotation and recall. I made an…read moreappointment for 730am hoping to be first one in and first one out on a Wednesday. I was told it would be a 2 hour appointment. The staff were very friendly and there was no wait when I arrived. My car was taken in immediately to begin the service. However, the estimated repair ended up taking closer to 2.5 hours instead of 2 hours and then I opted to wait an additional 30 minutes for the hand wash. Although the appointment took way longer than I wanted it to, I was happy with the service I received from the dealer. I was here for 3.5 hours and would have planned accordingly if I knew the appointment time would have been extended by 1.5 hours.

Came in to get one of my tires patched up after finding a nail stuck in it, as well as a tire…read morerotation. I was in and out within 30 mins. Easy, painless, and good pricing. The gentlemen working the front desk were very friendly and courteous too, which meant a lot to me. Really recommend this spot if you're looking for tire services!

I came in for a simple tire repair. I waited an hour and a half and came into the shop asking what…read morewas taking so long. My wheel and tire were sitting behind the counter, and he told me I was just about to call you and that they refuse to do the repair. saying it was too close to the tread wall, despite being an inch and a half away. They went so far as to tell me I could go somewhere else like Costco, but it's their policy. They also overcharge for repairs. Completely ridiculous to make someone wait this long to say you can't conduct the service.

A neighbor has been telling me about Parker's since she's been going there for years to have her…read morecar serviced. She said they are always honest and upfront about what her car does/doesn't need. So this morning on my way to work when my tire light came on, I stopped by Parker's. John was kind enough to stop what he was doing and check my tires for me! I know this is a small interaction, but it's nice to know there is a friendly neighborhood shop available should I need to have my car serviced. Cheers!

i will be pursing a law suit with this tow truck, i requested a tow through aaa due to my cars shut…read moreoff, this towing service which is contracted with aaa, they tow my car, the very next day my muffler was broke and in there report they stated my muffler was already broke, the tow truck guy tried to started my carand it wouldnt. he was to busy talking about this his last trip angoing to the mgm really!!!!! they dismissed my claim an i have witness, i already contacted my lawer.count your day!!!!!