We booked The Royal Treatment Suite and came here as per a friends recommendation. She said the room is great with jacuzzi and breakfast was good...
Well, as I am learning people do have different tastes, expectations and demands.
I am someone who worked in hospitality industry before and traveled to many resorts and stayed in nice hotels, so I have an idea what luxurious surroundings and accommodations should look like.
When I see a place rated with 5 stars, I expect nothing short of excellence. Or at least, striving for excellence. I'm also looking for a WOW factor. This place was NOT it.
When its Bed and Breakfast. What do you look for? Exceptionally comfy bed (and bedding) and a good hearty plentiful breakfast, right? With a WOW factor. NOT here.
While the house itself is nice and rooms are clean and spacious, the service lacks big time.
The owners, we were told, are traveling out of the country and we were greeded by a young lady - a someone helping out, who was dressed in laungy clothes with messy hair bun. She was friendly, nonetheless, and escorted us to our room. As we walked out into a spacious private open air terrace, I've observed bins with old soil and dried up dead plants in it from last year. Also, the terrace had no chairs or table to seat and enjoy the 70F° evening. The young lady had a long list of excuses up her sleeve, as to why the place had no chairs to seat and old last year dry plants for our view. ( I understand it got warm suddenly, perhaps no time to plant, but how about moving the dead plants out of our view at least, into a garage or something?)
We were newlyweds on a honeymoon and they were expecting us. We booked this B and B weeks in advance. I don't want excuses, I want to enjoy what we paid for and should have had available to us. Who wants to drink expensive champagne and enjoy fruit and cheese platter with this kind of surroundings anyway? Well, at least she brought us chairs and table for us to seat on the terrace.
After we finished enjoying champagne, we enjoyed jacuzzi, and when I got out, I couldn't wait to put on that plush bathrob and snuggle into bed. Well, the bathrob was 100%polyester and so unpleasant on hot steaming skin.
The bed was too soft and uncomfortable. It felt even more soft on one side, which makes me believe that it's just two old twin sized mattresses, with one king mattress pad over it, pretending to be a king mattress. In addition to the above, there were no blanket, just a flat sheet and polyester bed cover. Be warn, what you see on the website photos as a bed cover, will be serving as your comforter as well. Which ain't cutting for luxury linens pillows and comforter. Sorry not sorry.
The house has central air, but the thermostat in our room wasn't working, so the room is either stuffy hot or if you open window gets too cold at night.
I suspect they are saving on electric bill and have it off, yet when you ask they act like something JUST happened. Well, based on other people reviews its ongoing issue.
Now, the breakfast. First day was OK. Considering we both tall 5'10 and 6' my husband is a big guy 220lbs, they served us ONE bagel and ONE omelette to share, which simply was not enough food. We both, could have enjoyed FULL breakfast, not share just one.
Second morning the food was just horrible. Started with spoiled OJ and not yet ripped not sweet hard cantaloupe . Then we were offered potato pancakes with either sour cream or apple sauce. I asked for apple sauce. The lady, owners daughter, comes back with another "oops, sorry" could not find the apple sauce. Really? You have it on the menu, why not be prepared in advance to make sure you have in stock what you are offering. The potato latkes came out fried, swimming in oil. I still feel sick as I am writing this two days later, with heavy feeling in my stomach. Who knows what kind of oil they even used?
Lastly - the mini eclairs ( probably warmed up from a frozen pack) covered with abundant amount of hot chocolate sauce. So heavy and not tasty. Who could eat this? Not a breakfast food at all!
To conclude, if you are looking for luxury and comfort- this place is not it. If they called themselves "cheap and charming" and charged $150 per night, it would be more accurate and reasonable. For $300 per night, do yourselves a favor and go elsewhere, where there is good bed and good food and the owners actually care about their guests!
Cheap people. Lousy service. And it seems as they don't care to improve, and they don't care for these reviews, because my review is not the first bad review and by the way, I agree with many items on other bad reviews. But do they really care? There are enough suckers out there to keep them in business who give 'em five stars.....
I left there feeling ripped off and came home with sore back and stomach ache.
Couldn't wait to get into my own comfy bed. read more