I visited this salon on August 5, 2025, for a root touch-up and toner with stylist Michelle…read morePerkins, who was my stylist at BH Hair Studio for over a year. I clearly asked to maintain my platinum blonde with a soft lilac tone around my face. Instead, I left with dark grey and purple hair--nothing close to what I requested.
Later that evening, I discovered severe breakage in my hair--front, back, and sides--signaling something had gone very wrong.
The next day, August 6th, I returned and calmly explained the damage found in my hair. I was seen by the stylist, the salon director Brooke, and Mo Elkurdi, the owner. They all acknowledged the breakage and reassured me-- repeatedly--that they had the skill to fix it. Based on their confidence, I trusted them again.
But the correction only made things worse:
* My hair was left brassy, patchy, and uneven.
* I voiced my dissatisfaction multiple times during the process, and each time I was reassured or brushed off.
* I was eventually informed that the platinum result I initially requested would not be achievable again because I would need to bleach my hair again. This significant fact was never disclosed before the process began.
Had I known this, I would never have agreed to continue services.
Mo then offered a trim "in the back" to clean up any breakage, and he provided me with a mirror so I could see how much he would trim. Before he began, I explicitly requested to maintain my current length and only agreed to a minor trim in the back. However, my entire haircut was drastically altered, including noticeably shorter pieces and a lob-sided cut in the front, which I had not authorized. When I saw the results, I became visibly upset and started crying in the chair. Mo then said, "What is it?" I told him how I felt... and he walked away without saying anything. No apology. No compassion. I was left standing there alone, visibly emotional, and humiliated.
I sat in my car to compose myself and then returned inside to respectfully request a refund. However, Mo, the owner, responded without hesitation, stating that they would not assist me. In that moment, he didn't just deny my request; he dismissed me outright, declaring, "We won't help you." When I asked why, he told me:
"You find fault with everything. You're always going to be the type to find fault. We tried to help you, but you continue find fault and be a problem. I won't give you a refund."
When I told him I would explore other ways to address the situation, he replied:
When I told him I would explore other ways to address the situation, he replied: "Let's see if you're successful", uttered in a mocking tone that was completely unnecessary.
Let me be very clear: If I were a white patron, I do not believe I would have been treated this way. My concerns would have been taken seriously, and I would have been offered a genuine solution. I wouldn't have been shamed for speaking up, and I certainly wouldn't have been dismissed so cruelly while crying in the salon chair.
I've since disputed the charge with my bank. I'm sharing this review so others know that even when you're calm, respectful, and vulnerable--it may not be enough to be treated with dignity in certain spaces. No client, especially Black women, should be made to feel disposable simply for speaking up.