They did the bait and switch on me. First time I said nothing. Second time I took the employee to…read morethe shelf and showed the price. She said oh that is mismarked. Rather than giving me the marked price she pulled the bait and switched and attempted to again charge me a higher price. I walked out. Won't go back. SHADY BUSINESS PRACTICE.

I drive down to Cheney from Spokane to buy hay here because it's the best quality and best deal…read moreI've ever found! The owner, Mary, is super nice, too!

I am writing to formally express my disappointment regarding a recent experience at your Division…read morestore location. For the past three weeks, I have visited the store every other day to check on a specific bunny named Ollie. I was informed he would be available for sale today, June 11th. During my visits, multiple employees instructed me to call at 9:00 AM this morning to place him on hold, as I would be at work. I followed these instructions exactly and called at 9:00 AM. However, I shortly received a call back from the manager, Laura, informing me that the bunny was being sold to a walk-in customer. Given that I followed the specific process outlined by your staff after weeks of persistent check-ins, I find this outcome very upsetting and unprofessional.

We absolutely love this place. They have a ton of variety of pet and plant supplies and it's…read morebasically a free zoo. The kids love coming to look at the animals, and honestly us parents did too! We bought a jumping spider from here and she's been the best. She's super healthy and they went above and beyond to help us learn how to care for her.

I'm a veterinary professional that now works a remote job after spending the majority of my career…read moreworking in various hospitals. Up until that transition, I've personally performed everything my dog needs myself (under DVM supervision of course) for his entire life. In the 15 years I've been in this field, I've see a wide spectrum of care, most of it done by amazing, highly educated, and dedicated professionals but sadly, I've also seen too many instances of carelessness that led to poor patient outcomes, so I am extremely cautious about who works on my animals. Honestly, I can be kind of a pain in the a** until my trust is earned. I am happy to say that my experience with the Blackhawk crew has been excellent. My boy is 11 years old, very anxious, has multiple issues, and, true to the vet med rules that tech pets always have to be more complicated, is now dealing with a chronic illness that has been difficult to diagnose and treat. I'm not a fan of old-school veterinary medicine. I want my animals to always have the most current, evidence based care and I feel like Dr. Isom meets the mark here, which in my experience is less common in more rural areas like this. She is thorough in her assessments and discussing treatment/diagnostic options, even going the extra mile to consult with specialists as my boy's case continues to defy the norm. I am terrible with remembering names so I know I am not giving enough recognition to everyone that has worked on my boy, but Carolina and Dr. Isom have been very understanding of my background and my dog's sensitivities. The team has done a great job customizing my boy's visits to minimize stress for us both, which I deeply appreciate. I also have to give everyone extra props for accomplishing all of this while also transitioning their practice management software over to a paperless system, which is a HUGE undertaking to be handling on top of the usual demands of our profession. Well done guys!

Will never bring my animals here again. Had a horrible experience with our cat this month that…read moreended up having to be put down on my 6th visit into the office. Dr. Wert lacks bedside manners completely, unprofessional and spoke down to me. My cat was peeing blood and they didn't do any X-rays or lab work, they just manually cleared his bladder and sent his home several days in a row. Maybe if I had brought him somewhere he would have made it. But never again to Blackhawk. The only thing nice I have to say about the office is the receptionists are nice and so were the vet techs.

My husband got me an axolotl from here. Store was very clean and fun variety of fish. Definitely…read moreworth the drive to airway to check out

They are the best for any of your pond or aquarium needs! They are super easy to work with, and…read morewill give you exactly what you want. if you go through them, you can let them do all the little busy work while you just get to enjoy your aquarium!

I have two 13year old Cocker Spaniels who I love and adore but they are older and very attached to…read moretheir momma. Usually, I have a regular pet sitter but this time she was not available so since K9 Country Club had been under new management for a while and the reviews were wonderful I decided to give them a try. We dropped in to get a tour and immediately we received a personal tour of the entire facility. We were very impressed! They stayed a week and were very happy and bouncy when I picked them up. K9CC was very accommodating and follow all directions for food and meds. Everything had been clearly labeled by K9CC and I had also requested my babies have a bath before picking them up. Randy, their groomer is excellent! He was very sweet and loving with both my babies and they loved him right back. They looked fluffy and smelled great! They were obviously well cared for and we will definitely return. Teresa Evans

I am writing this review to document my personal experience so other pet owners can make an…read moreinformed decision. My dog, Koa, was boarded at this facility on two occasions: July 3-5 and July 10-14. I cannot determine during which stay he became ill. When I picked him up on July 14, he was noticeably lethargic and not acting like himself. Later that evening, his condition declined rapidly. He became disoriented, was unable to stand to go outside, and his temperature measured 106°F. He was rushed to an emergency veterinary clinic and admitted immediately. Over the next several days, Koa's condition was described as critical. His white blood cell count was dangerously low, he continued to spike high fevers despite continuous fluids and cooling measures, and he required round-the-clock hospitalization. Multiple veterinary teams repeatedly prepared me for the possibility that he might not survive. I was told more than once that his prognosis was very guarded and that we needed to be prepared for the worst. He underwent extensive diagnostic testing, including imaging and a bone marrow biopsy, and ultimately required transfer to Washington State University's Veterinary Teaching Hospital for ICU-level and internal medicine care. He remained hospitalized for nearly a week. The drive to WSU was approximately an hour and a half each way, and I traveled whenever possible just to see him during limited visiting hours, not knowing if each visit might be my last. Despite exhaustive testing, no definitive source of illness was identified. Koa ultimately survived due to aggressive medical intervention, including prolonged steroid therapy and the advanced care provided by the critical care and internal medicine teams at Washington State University. His total medical expenses exceeded $12,000. The owner of the boarding facility was contacted on the morning of July 15 by my boyfriend to inform her of the situation and to ask whether any other dogs had been ill during that timeframe, as this information could have assisted with veterinary diagnostics. Although I am the legal owner of the dog and the individual listed on all veterinary and boarding paperwork, the facility owner never contacted me directly by phone or email. I would have expected direct communication with the registered owner during a medical emergency of this severity. To this day, she has never reached out to me personally. Koa survived, but his recovery was long and difficult. He required months of steroid therapy with significant side effects, including excessive thirst, increased urination, and loss of bladder control--none of which he had experienced previously. Initial attempts to taper him off steroids resulted in serious complications requiring further medical intervention. He ultimately required additional long-term medication and ongoing veterinary monitoring. The emotional distress of nearly losing a family member after trusting a facility to care for him is something I would not wish on anyone. Beyond the medical crisis itself, the lack of direct communication with me as the registered owner was particularly difficult. I am not making claims of legal fault or causation. I am sharing my experience. Pets are family, and facilities entrusted with their care carry a significant responsibility. I strongly encourage anyone considering boarding here to ask detailed questions about illness monitoring, emergency response procedures, and communication expectations. I sincerely hope others take the time to think carefully before entrusting their animals to this boarding facility.

We've been working with Darcey, Rick and Kim since July and have had an absolutely wonderful…read moreexperience with them! They are extremely knowledgeable and honest in their approach. We adore the two pups that we now have in our family and words cannot express the depth of appreciation we have for their kindness, generosity, and drive to help us succeed. They know their stuff. We have learned so much and appreciate their honest approach in "training us" to uphold the training our pups are receiving because training an animal is not like sending it off to school and hoping for the best, it's a team approach with the whole family involved. I have no doubts we'll have the best dogs (we already get so many compliments, and I'm convinced an entire store has now fallen in love with our pups from their daily walks).

I had an amazing experience with Darcy before I purchased my puppy Asani from her. She has…read morecontinued to have amazing communication even after my baby came home. I couldn't have asked for a better more caring breeder. I was super impressed with the care of her adult dogs and puppies as well. Thank you Darcy for what you do

My mini aussie was shaved before i rescued him and i thought his coat would never be normal again…read more Ive taken him to different groomers but they tend to cut into his undercoat. With only 2 visits he's so soft and his coat is almost where it should be!!! Theyre very knowledgeable and take great care of my baby. I wouldnt trust him with anyone else ! I'm always excited to see his picture after too :)

Very happy with the service. Prices are reasonable. The Owner, Morgan, was exceptionally helpful…read more They have quite a few pets of their own to cuddle with too.

Completed their puppy package and have used them for boarding. Best puppy vaccine rates in town!…read moreAnd boarding went great too!

Staff was extremely helpful and did awesome fitting my pups in for an appointment at a short…read morenotice. The clinic is super clean and that in itself was impressive. Highly recommend!

I took my Pom-chi, who I considered a daughter, for her yearly check up. They said that there was…read morean extended wait time. We go home and they called and said that the vet wanted to talk about Sadie. She had a lump on her jaw. We got everything taken care of. I told her that I wanted to be there since I watched her be born. The vet said no at first because of the chemicals they were using. I told her that I watched her be born. The excuse changed to she didn't want her staff to deal with me holding her during her last moment. That one denial was the hardest thing I've been through. I wish I could bill them for the year and half of counseling I had to go through. We had her cremated and returned to us. I get there to pick up her remains. I tell them that I was there to pick up her ashes and all they did was set the bag with her ashes and memorial box on the counter and went back to talking with one of the techs. I had been taking her there for almost 12 years and had nothing had no problems with her office. The experience we had with Sadie was beyond traumatic. I no longer refer her. I know that for a fact I'm never going to take another pet to her clinic.

I had to have my baby put down, the original chick who helped me there was horrible!!! I think she…read morewas a vet helper not a receptionist. Impatient and just plain rude!!! I hope someday she is treated the same way when she is going through something as heart breaking as this!!! And I hope someone posts it so I can see it!!!!! ZERO compassion!!!!