Pretty easy check in process and the workers were really polite. My dog came home calm which is great for a lab!

Notice all posted reviews are old...I just experienced the new South Hill location on January 29, 2025. I don't think the business is ready for prime time, -Services offered are not price-listed on the website; - 44lb poodle cost $140 to groom = excessive [2x Petco]; -assumed tip was included in that price; -a 4% service charge was added for a credit card without warning! -the groomer cut my dog's face under her eye and didn't fess up. - no follow-up apology has been received; This business won't last is my prediction; they are not customer friendly; but rather rip-off artists. read more

I had ordered some pee pad but they never gave me my refund and I don't remember where I ordered it from. That's my problem I'm mostly due all my shopping from Amazon and I must've gotten it from another app but anyway, they didn't work for my PET she felt like she was probably going on a rug or something she's used to P pads, so I'm not saying they're bad, but they weren't good for my dog read more

My pups look great when they come from this price do they like coming here? Well they're smarter than that they get very well groomed and cared for but they are getting groomed so by the time we get to the door they're like yeah we're done we are leaving LOL but did they do get taken care of very well I would highly recommend this place for a grooming care needs they also have a boarding area but I can't review that I've never had my dogs here overnight or any stay read more

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We had an emergency at one of the kennels we use and needed to find another kennel for our GSD Gracie quickly. When I called and let them know our situation, they were very nice and able to help us. They were so efficient and right away sent us a confirmation text for our reservation. I was able to easily get them the required vet's medical records and check off all the to do's before Gracie's stay. I liked how attentive they were to Gracie's needs and requests while she stayed, along with paperwork to fill out that asked some great questions so Gracie would be happy. I loved how we got updates on how Gracie was doing while we were on vacation and THAT gave me piece of mind. When we picked her up I noticed right away her behavior was happy and she did not have anxiety. She also smelled good and not like she had been in a kennel. I was so thankful how smooth everything went and soon after that Gracie stayed again! Thank you! read more

The Puppy Pad - Pet Groomers Near Me - Spokane, Washington

I have had my boys there several times and they always do a great job! they get baths while they are there and always a clean and fresh. doggie day care is good too. read more

Thank you Melissa (I hope that's your name) you did such an amazing job on Oakley! Thank you for being so kind and gentle and really listening to what I had to say on how I like her cut. I really appreciate you and I'm glad I found you! Everyone here so far has been so nice and welcoming! I look forward to having Jaxson our male Standard Poodle in soon! We will definitely be a repeat customer! read more

The Puppy Pad - This is Oakley she's a Standard Poodle! - Pet Groomers Near Me - Spokane, Washington

We take our three dogs to Puppy Pad on North Division. Natasha is our groomer and is the sweetest person. Our dogs used to get nervous before being groomed at Petsmart but the atmosphere at Puppy Pad is much calmer. read more

I brought my little (very skittish) little dog into get her nails clipped and she was so happy when I went back to pick her up she was actually smiling at me from ear to ear. It went so well that when Andrea said she wouldn't mind giving her a bath I decided to try it and again my little dog was completely fine. I just want to say thank you to Andrea and let everyone know what a great job she did. My puppies nails were above and beyond. I've never seen such a good nail clipping before. I am going to bring my puppies here from now on. read more

My husband and I took our two dogs here for the first time today and had a top notch experience. The price to have our dogs groomed was very reasonable and the employees who groomed them did an A+ job. We have a terrier with high anxiety who usually doesn't like his nails cut and they were able to clip his nails. When we picked them up both our pups looked so happy and were not filled with anxiety like they have been in the past when picking up from groomers. I will definitely be back. So happy to support a local business read more

The Puppy Pad - Pet Groomers Near Me - Spokane, Washington

Thank you for giving our cat, Missy, a great lion cut. She is so much happier! We will happily use your services again.

Best our dog has ever looked! Wow this place is worth every penny. Visiting family from out of town and we were referred to Puppy Pad to freshen up our old pup. Wish we could go here all the time. Our German Shepherd just turned nine and now looks like he's ready to strut his stuff with the young ones...Soft and fluffy. Gorgeous! read more

The Puppy Pad - Pet Groomers Near Me - Spokane, Washington

Very sweet! About a month ago I was boarding my dog over the weekend for the first time ever. Obviously asked a lot of questions before giving my dog to some strangers. The employee Daniel was very kind and helpful and answered all my questions! It defiantly made me more comfortable giving them by dog to them read more

Have been taking my dog who has been a loyal customer to the puppy pad since he was 6 months old. Went to the market location for the first time and was appalled at the way the workers treated my dog and myself. Didn't make my dog feel comfortable and pulled on his leash so hard his eyes are now a bit red from the aggression/ anxiety he had. DO NOT take your dog here if you care about how they are being treated. Very unprofessional and no experiences with dogs feels like. I hope they can improve for the future dogs sake. read more

AWFUL customer service. They literally called me 20 minutes *after* i had dropped my dog off to be boarded for the weekend, as we are going out of town for a wedding, saying his vaccinations were a week overdue and they could not board him. So I had to drive back and pick up our pup hours before we're supposed to leave for a trip, completely screwed with no one to care for our dog. This should have been communicated to us days earlier when we called them to ask if they would be able to board our dog for the weekend! On top of all this when I went to pick our dog up, the woman at the front desk was incredibly rude and snarky. When I asked her why this was not communicated before hand she just said "it's not our responsibility to vaccinate your dog." Well DUH, that's not the issue! She was so unkind and not empathetic at all to the bad situation this business left us in. This is definitely not an isolated incident as well as the woman in front of me in line was dealing with the same issue as well with her dog, left without any options at the last minute. Will not be going back. read more

The groomers are good. However, the last time I took my dog in no one was wearing a mask. Multiple groomers have said they do not wear a mask when working with the dogs because the dogs freak out. However, this does not excuse not wearing a mask when dealing with the public or the lack of a sign requiring masks for customers. read more

I typically take my puppy into the wandermere location I've seen two groomers there they were great both times . He was just into the wandermere location 6 weeks ago . I scheduled to have my puppy to be groomed, he is a red labroodle he had two knots on his under belly and one on his beard I told her I want his hair to stay as long as she can and he head to stay long . I brought him in to see Allison at the market location he appointment was at 9 and I got a call to come get him at 3.When I went to pick him up another lady was waiting for her dog , when they brought my baby out I really didn't know it was him ,I assumed he belong to the other lady, I didn't even reach for him I assumed it was the other ladies dog, I am absolutely devastated he looks terrible she saved him down like a showroom poodle shaved his entire body down left his tail long and his head and ears long.This is beyond ridiculous she should've called me explaining what she was doing before she shaved him down.I'm so furious I will let everyone I know not to go to that location or that groomer read more

The Puppy Pad - This was before I took him to Allison.My beautiful Shaggy baby - Pet Groomers Near Me - Spokane, Washington

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We have a high separation anxiety dog and he loves going here. They always remember him, treat him like family, and he is excited to go.

I can't believe the Puppy Pad has no reviews! BEST pet grooming/boarding in Spokane. Hands down. I found this place after a year and 1/2 of bad experiences with groomers in town. As someone who treats my dog like my child, believe me when I say they're the best. The pricing is excellent, Christine and Haylah are such wonderful people, and are great with my goldendoodle. I boarded him here a few times as well, and you won't find a better/more reasonably priced place in town to leave your dog. read more

No one in their right mind would ever do this to a Golden. I am so furious and disappointed in the "cut" Sonny received from the Puppy Pad on Market. The poor thing is so miserable, it's almost like they shaved his rear end with a razor I had taken him there many times for a cut, and never had a problem. Called the PuppyPad on Friday and asked to speak to the owner, explained my disappointment to Leah, only then to be SCREAMED at by the groomer and told that I asked for this. The owner wouldn't even take the time to call me back, she told the groomer to "deal with it". I would NEVER ask someone to shave my dog down to their skin, ever! She was extremely rude, unprofessional, and defensive. I will not be returning there, and I hope none of you do either. Puppy Pad read more

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I've been taking my dog here for grooming for about one year now. I've been really impressed with the service and prices. Everyone I've spoken to there is really nice. My dog has no issues when he's there and they do a great job! He's a shepherd/husky/lab mix and sheds really badly several times a year. We get the "spa treatment" with the shedding shampoo. He comes back super clean and totally brushed out. It's only $53 for all that. Can't beat it. read more

Thankfully we were able to have our small dog groomed when other groomers were closed due to COVID-19. However the results were barely satisfactory. read more

So happy to have found this place! Visiting from Seattle, we reviewed other doggie day cares and are so happy to have discovered The Puppy Pad. We had our 16 month old Newfie boarded and groomed. When we picked her up, she was happy and looked beautiful! (Not easy to groom a Newf!!) If we are ever in need of boarding in the area again, we won't hesitate to come here! They also have a great selection of holistic dog food & treats available for sale and very good prices!! read more

Great place. I love my dogs and this place hasn't let me down. Staff is Always friendly.

My dog has been going to doggie daycare at The Puppy Pad for the last 3 years. He loves it there. The staff is great and really care for the animals. I love the fact that I know that he's loved there also and well taken care of. He's boarded there if I go out of town, his nails get clipped there and goes to daycare Monday through Friday. I think I love this place as much as he does and it is very affordable, which makes it even better! This message is Kai (My dog) approved. read more

I boarded my dog here for 6 days during Christmas time. They informed me that there was no day care on Christmas Eve or Christmas Day or on weekends. This concerned me because my dog is very social and I had concerns of her getting lonely, she isn't by herself much. They told me they would pair her up with another same size/temperament dog when they let her out for exercise or cleaning. I felt better about leaving her there. They also offered to groom her on pickup day and I agreed, she looks beautiful and is so soft. One of the best haircuts ever! Since she's been home she's acting normal, no new acquired bad habits so far. Price was reasonable too. I will bring her here again. read more

We have taken our dogs here more times than I can count for grooming as well as short and long term pet boarding. Out of all of the places we've taken our dogs, they are the happiest at the Puppy Pad. They Puppy Pad has been so accommodating. I've never been disappointed with their grooming. We have a German Shorthair and a Shih Tzu Maltese mix. I'm not going to go so far as to say our dogs love it here (is no doubt they still have some anxiety) but they are happier than I ever guessed they could be when it comes to being dropped off for boarding and grooming. read more

This place is great. I used to take my pit mix in for daycare several days per month. Christina and her staff seem to genuinely care for dogs and provide a fun, safe environment for high energy pooches like mine. The rates are the best I've seen and more than a bargain for the quality for care. Highly recommended. read more

Puppy pad was recommended to me by my grandmother. My new favorite place to board my pup. Appreciate that they have pick up and delivery on Sunday's unlike everyone else. It works well with my work schedule. Also thanks for the last minute appointment on grooming last week. That was very nice of you guys. Will return. read more

The Puppy Pad - What a sleepy girl after playing at The Puppy Pad Inc. - Pet Groomers Near Me - Spokane, Washington

This place is great! Just got our 6 month old Shih Tzu her first haircut and The Puppy Pad went above and beyond! Full groom including nails and teeth. Phoebe looks and smells amazing! Wouldn't go anywhere else! read more

Love this place! Been bringing my pooches to Kristina for years and her and her staff do a great job making my yorkies look beautiful. Her prices are reasonable and being that I fine from out of town its nice to know my pups can hang while I get my shopping done. Would definitely recommend! read more

Great place. I take my golden doodle there 3 times a year. Convenient scheduling, they do a great job.

Recently had my Yorkies groomed at The Puppy Pad. This is possibly the best "haircut" they've ever had. My husband was also impressed with the large selection of high quality food and treats as well. We will definitely be having our dogs groomed here again! read more

Great place I'd recommend. We were from out of town and found these guys courtesy of Yelp. Our little ShitZu cut was perfect considering it was the first time they had Annie. Feel good about taking your dog here. I would have given them 5 stars but the price was on the high side relative to home. read more

I take both my cats to puppy pad to get groomed and they always do an amazing job! Christina the owner is normally the one to groom my babies and she always takes special care of them. I have a Persian cat named gizmo and he has had horrid luck with groomers. He has a chopped tail from a previous groomer knicking it which turned into a bad infection and us having to get it removed, and then the last groomer he saw didn't wash out all the shampoo and he ended up with a skin infection. Poor little guy! Knowing all of this Christina gave me knowledge of how to effectively groom my own cat so I didn't have to worry anymore. Christina did one last cut on giz and she did an outstanding job! With my job I had to drop him off way early and pick him up late, they accommodated to make him comfortable in a bigger kennel so he could relax for the day and my giz looks GREAT!! I truly can appreciate a good cat groomer when I see one because I obviously have seen about everyone in town and puppy pad really cares. I will continue taking my other kitty here for grooming as long as I possibly can. Thank you Christina! I appreciate you guys more than you know read more

For daycare, it is not a good place. In particular, it is not run by people who cares for dogs. We are disappointed by misleading picture of a nice fenced green lawn on website. It is also not clean or friendly. read more

Worst haircut ever for my Golden. Its chopped and uneven, He is shaved all over except his hind legs, which are shaggy. I think I will give it a go myself next time. read more