I had to bring in my 4-pound Chihuahua, Mini, after she was attacked by a larger dog and suffered a severe neck injury (about a 6-inch tear). Dr. Annie Bowes and her team were incredibly attentive, compassionate, and efficient. Within about an hour and a half, Mini was stitched up, fitted with a cone, given her medication, and we were on our way home. In such a stressful and scary situation, their calm urgency and genuine care made all the difference. Mini has been recovering well ever since thanks to the excellent treatment she received. I am so grateful for the comfort and confidence they gave me during an emergency. I highly recommend Dr. Bowes and her team -- you can absolutely trust them with the care of your animals, especially when it matters most. read more

I decided to take my cat in to the vet after my sister said they might be a more affordable emergency care option. I unfortunately did not read any reviews or ratings before going in but I really wish I had. They didn't offer an in ear temperature gauge and attempted to stick a thermometer in his rectum. After he squirmed she decided she wouldn't be able to get his temperature and didn't try again at all. Even though the $150 exam fee includes all vitals and temperature is pretty important to rule certain things out. Maybe it was a one off incident but it seems like there is much better care out there. I would check all options before resorting to this location. read more

I've gone to this clinic for years. When it was under previous management, I was unhappy with a couple of visits. But ever since the nrw management a few years ago, and since Annie Bowes has been with them, I've had excellent experiences each time. My breed often requires c-sections and Dr Bowes has handled nearly every single after hours one for several years now. I am VERY uncomfortable going to a vet I don't know for these procedures, but I'm always confident in her ability to take excellent care of my girls. For those who complain about not getting emergency care without making a down payment or that prices are high..... emergency pet care after hours IS expensive. And they're not a charity, this is a clinic with high overhead costs that provides a professional service that took years of schooling and a ton of money to be qualified to offer. They deserve to be paid their fees for helping your pets, and they need commitment and much of it up front, or they may not get paid at all. Do you get paid at your job? Or do you let your boss tell you he wants you to work for free because you're nice? They have bills just like you. Quit giving them bad reviews because they asked for payment during an emotional time. They HAVE TO. They shouldn't be pushed to feel guilty for it. It's an excellent service and despite the fact it's unexpected, your pet is worth it. My only disappointment is that the clinic is no longer open all night, which means I may be in a position to use a different vet in the middle of the night when I prefer to have Dr Bowes instead. read more

Great experience! My Yorkie, Coco, was seen immediately by tech and Vet. Everyone was friendly and professional. Dr. Annie prescribed anti-inflammatory pain med and even took the time to trim Coco's nails at no cost. Coco is doing better with her joint pain and limp. So grateful for Dr. Annie's help! The place is clean and organized, and prices are reasonable. I highly recommend "Emergency Pet Care". read more

Annie Bowes,DVM-Aspen Veterinary Service - Veterinarians Near Me - Post Falls, Idaho

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Terrible place, does not let owners be with pets while euthanized. What kind of horrific place does this? This is not a standard in care and makes you wonder what corners they cut to euthanize an animal so you can't watch it pass peacefully. read more

Absolutely fantastic vet! They are informative, helpful and quick! Can't recommend them enough!!

The staff and drs here are amazing. I had to bring my puppy in because he had swallowed a whole hand towel he didn't shred it it was whole. I brought him in and he vomited it up while we were walking in the room. They did x-rays to make sure there was nothing else in his stomach or intestinal tract. The entire time the staff was informative and polite. The prices are better then any of the other emergency clinics. I would 100% recommend this place to take your pets in an emergency. read more

Annie Bowes,DVM-Aspen Veterinary Service - When your puppy swallow a hand towel whole. - Veterinarians Near Me - Post Falls, Idaho

I took my 3 year old cat into Emergency Pet Care on the 13th of July. He was straining to urinate and I could see he was in a lot of pain. Upon examination the vet stated my cat had a UTI, she gave him a shot of antibiotics and a pain med and I took him home, no test were done. My cat seemed to be feeling better but in some way he was definitely not. I called on Tuesday morning to tell whomever answered the phone that I was not comfortable in what I was seeing. My cat started getting up and moving around a little, which he couldn't before my vet visit, but he was still struggling urinating, he was just laying around leaking on himself, not able to pee on his own. The person who answered the phone stated to give it another couple days. On Wednesday he was worse, couldn't move and peeing on himself. I decided to call my regular vet VCA Kootenai, I told them what had happened and they stated take him immediately to Urgent Care in Couer de Alene on Kathleen street. I took him in and discovered he had a blockage and at that time they were unsure if he could be saved. His bladder was over filled, so he had to be admitted to the hospital and catharized. He is home now, we believe he will recover but due to the misdiagnosis and the wasted precious time waiting for the UTI treatment to kick in, his bladder extended dangerously large and we are unsure if he will make a full recovery. I am watching him closely and praying for the best. If you need an emergency vet go to Emergency Vet Hospital in Coeur d'Alene, they may be more expensive but they worked hard to help my cat and did the necessary test to diagnose him correctly. read more

June 8, 2023 Called yesterday and spoke to "Faith" and explained my dog was having seizure like fits and my primary vet believes she is having seizures and suggests I euthanize her. Knowing it's impossible to get in with a regular hours type vet, I asked Faith if I could transfer the notes and tests from my primary visit the day before and get a second opinion at their ER hospital. Faith said, "We absolutely can do that for you." and proceeded to give me the fax # and email address for my primary vet to send those records. Faith cautioned that they are a walk in clinic and they open at noon. I had the records sent. Drove 1hr 1/2 to this ER hospital arriving at approximately 12:15pm. Called the number on the window to check in and got told "No, we don't do second opinions. We are not a diagnostic clinic. We don't treat seizures here. You need to go to a specialty clinic." She hung up on me when I understandably got upset that I was not going to be seen. I called back and tried to tell her that I'm not convinced she's even having true seizures and I'd like the vet to examine her. I told her she was having one of the seizing "fits" in my car. Please note, the name of their hospital literally states "Veterinary SPECIALTY CARE". Again, she hung up on me after saying I'd have to wait. I got out of my car, carrying my seizing dog, and tried to enter the building but the door was locked. As I stood at the door, I called back again, because she didn't even take my name. I didn't know if I was in the queue or not! Spoke to a different woman who told me that it didn't matter what their receptionist (Faith) told me. I told her I expected a little professionalism and she said, "I expect you to have a little patience." I told her that "I had been hung up on, TWICE, and nobody even took my name, yet. I had zero confidence that anyone was going to help me!" She then told me, "I'm not the one you should be yelling at." Implying that she held some kind of position of power that I better kiss up to. She said that there is only one doctor there and two "girls" who are trying to handle "real" emergencies. She took my name and said "it would be a minute" and someone would call and "talk to me". That's not the same as "you're checked in and someone will come get you." Please note that their website states they can do: Diagnostic Testing In-House Laboratory Pet Exam Routine Veterinary Care Specialty Care I left and will take my chances at the CDA ER hospital when they open in 6 hours. Hopefully, my sweet dog, Heidi, will hold on til then, no thanks to these people. Of course, I was upset. Anyone who was treated that way would be I made the mistake of believing their staff the day before and for stating I wanted a second opinion. Evidently, a dog seizing in a car is not something this emergency vet hospital can handle. My dog should have been treated the same as any other walk in and they should have at least put us in the queue and examined her and possibly treated her with medication. That's what they are expected to do as an emergency facility. Hopefully, you saw me flip you off as I pulled out of your parking lot. This review is verbatim. Any rebuttal from this place are lies. They refused service. They said it wasn't an emergency (active seizures). They said they "don't treat seizures". They said they "never give second opinions". If you're forced to come here, good luck. If you have the option of choosing another location, please do. The veterinarian might very well be the most dedicated & professional and capable veterinarian in the area, but I'll never know due to their staff screening what they deem are true emergencies. Edited to add: I sat in a fast food parking lot while a wonderful nurse at a regular vet office made calls to 7 different vet clinics to try and get me seen today. For the record, every one of those vet offices, EVERY SINGLE ONE, stated they regularly send cases to this er hospital and the CDA er hospital for second opinions. Let alone the fact that my dog was actively seizing in the car in their parking lot. read more

Annie Bowes,DVM-Aspen Veterinary Service - This is Heidi and this was taken while we waited, in vain, to be seen and after a lengthy "seizure". - Veterinarians Near Me - Post Falls, Idaho

UPDATE: (If you've had trouble with Emergency Pet Care, please email me gineenb1@live.com. We are all gathering) Vet, Annie Bowes is now playing cruel, passive aggressive games to further wound my 80 year old Mama. When I found out they never euthanized Spencer and he spent another night suffering, I implored to Annie Bowes that my mother could not endure knowing her beloved cat had suffered even longer. I relayed how imperative it is that my mother never find out and from now they need to only contact me, not my mom!! Annie agreed at the time, but chose to ignore my caution. After our conversation she sent my mom a passive aggressive apology MEANT to inflict more pain and purposely listed dates to inform my mom of Spencer's prolonged suffering. Also included was a bill for an extra $500 on top of the $1700 they stole from my account with no permission or signature. In my opinion, Annie Bowes and her minions are EVIL, NARCISSISTIC, POOR EXCUSE for a human beings. Please read all the 1 ratings on google and yelp. Our full story is there and on my Facebook. No wonder they give a $25 credit for reviews. I am begging people NOT to enter this facade of pet "care". It would be better to have your pet die in your loving arms rather than expose them to the pain this dark place will inflict on you and your pet if they don't like the way you look/act when you are worried and grieving. Once your pet is admitted they make you and your pet suffer with control, bizarre demands, and cruelty. We are still in disbelief. They even lied and blamed the police officer who arrived to aid my mom and said they gave instructions not to euthanize Spencer, as we were waiting for remains and to keep him another night. she went as far as to say she sent the police department the bill. I went to the police station and the officer gave them no such order regarding Spencer's care, and they are not responsible for a vet bill. This place can do all this lying and inflicting abuse on the elderly and keeping a pet alive while suffering after they've been told to euthanize, who knows what they do to the animals behind their constantly, 24/7, locked doors. read more

Annie Bowes,DVM-Aspen Veterinary Service - This is beautiful Spencer, just last week. Only 9 years old. - Veterinarians Near Me - Post Falls, Idaho

So our dog Butch was not eating and could not get up by hiself .. we wer very sad as he was 11 and we loved that dog.I called emergency pet care it was a Sunday ,, we made that sad decision it was butches time for doggie heaven The lady on the phone said bring him and they met us with a gurney for Butch .. we went to a quiet room with music.. we were not rushed .. we said our goodbyes to our beloved pet .. very emotional .. the lady explained the different options and said we could be with Butch but we said no .. we were very happy with the compation of staff especially the lady who processed our financial. . Then today we received a card signed by all staff and butches paw prints.. I feel that people only post negative reviews and not enough positive reviews .. I would recommend this vets read more

Extremely thankful for the staff on my appointment today. I was frustrated, scared, and sad. The employees helped me through the entire process, explained my cats medical history in depth (something my current vet had failed to do) and made sure I was aware of his current health conditions. My family and I have always gone to them with all of our pets and they have always been the ones to actually make a difference. read more

Unfortunately, I have had to visit Dr Annie Bowes more times than I'd like to admit for my blue heelers' needs. Each time I have gone in, Dr. Bowes has shown exceptional care, kindness, and had provided me with more than adequate education with respect to my dogs' conditions and medical needs. She has never steered us wrong and not only did she literally save the life of my blue healer Dixie, she cared greatly for our healer Hutch just this week when he was struggling with liver issues and severe arthritis. I have been, and will continue to recommend Dr Annie Bowes to anyone that needs emergencies pet care for their furry loved ones. I will always be grateful for her services And for the kindness of her staff- namely Faith. read more

Went in last Monday at 5:00 pm. After waiting in the car for over an hour we finally got called to transfer our dog so she can be seen! (No humans allowed in !) They examined Kona's ear and called to tell us it would be 600-800 dollars to repair the ear. We declined that treatment but did get the Different medicines that were recommending we were told they would clean the air up and shave it none of that was done! There was no care recommended either as we couldn't afford $600 to 800 dollars for a couple stitches. Since then I've learned I could've just use superglue however I didn't know and my vet was not open unfortunately. Absolutely the worst service ever and their prices are out of this world really that is the most ridiculous thing I have ever heard of for a small Suture in her ear! Zero advice on care! read more

Annie Bowes,DVM-Aspen Veterinary Service - She had a bit to the head! - Veterinarians Near Me - Post Falls, Idaho

I needed after hour emergency for my tiny schnauzer who got bit by another dog. She received 12 stitches and wonderful care at this business. Staff were great, cost was very reasonable and we were in and out in a manner of a couple of hours. I highly recommend this location. read more

I foster a GS dog with chronic health issues and arranged through the animal shelter to bring her in on a really bad Saturday. Had an initial strange interchange with vet where I was grilled on my care of the dog and then billing issues - which I had been told by their front desk was handled. "We are not a charity. We are a business." After another round of phone calls they did an X-ray which detected pneumonia. In a second hostile encounter with vet she recommended that the dog stay overnight and be placed on IV antibiotics. I asked a bunch of questions and requested she be released to me - which clearly angered her. They then returned the dog and REFUSED TO TREAT her because of ME! Granted, I had vented to the lab tech after the first bizarre encounter. They decided to only deal with a shelter person. I ended up taking her home. When the shelter person arrived to pick her up, we determined not to admit her. Her breathing had greatly improved by then. Maybe the vet was having a bad day or perhaps is on the spectrum? I know I wasn't at my best after a sleepless night of helping a lovely, suffering dog clear her lungs. Turning away sick animals is cruel, negligent, and - in this case - petty. Thank God I was able to get her stabilized enough to wait for an appointment at the shelter. read more

They refused service to my dogs because they said I didn't have a car. They also refused someone else service.I don't know why but they were swearing at the vet while I was waiting because they wouldn't help them either. Do not go to this place. read more

My family and I were staying at a hotel, while my dad and I were out eating dinner, my grandma calls him and says she thinks her dog broke his foot trying to jump on the bed. He is a small dog and 14 years old. We quickly finish eating and make our way back to the hotel. I found the nearest emergency pet hospital and we took him there. My grandma said she spoke to a lady on the phone and she was very kind, and to call again once we got there. We did and she opened the door for us. My dad and I's first impression of the lady wasn't great, but as I talked to her some more, she was nicer. The vet however was very rude. The visit with the vet was 10 minutes at most, she was rude the whole time, said my grandma's dog was severely obese (my grandma regularly brings her dog in for checkups at vets and none of them have ever said that about him), and we think she might have incorrectly identified where my grandma's dog fractured his leg. When it first happened, my grandma said she was gently feeling around his leg where he could've gotten hurt and she said his lower leg felt loose and he would yelp out in pain when she touched it, but the vet said it was higher up in his leg. Whenever my dad or grandma would try and touch where they think he hurt his leg he would yelp in pain, yet where the vet would feel he would only tense up. Now, I'm not claiming that she was wrong, but that's what the three of us feel. They said that they couldn't do surgery here for his leg, we'd have to go somewhere else, but they could give us some meds for him. The visit was probably 20 minutes at most (including waiting for the vet and the meds) and the total was over $200. The cost isn't an issue, it's the fact that vet was rude, took as little time as possible, and insulted my grandma's dog and her in a sense. If possible, take your business elsewhere. read more

If I could give negative stars, I would. We brought my Bandit, a very healthy, happy and active 5 year old St. Bernard Mix, into the emergency clinic when he came home from playing at the beach in extreme pain, a hunched over position with a very rigid abdomen and wouldn't even walk into the house without urging. Immediately we knew he needed a vet and when we saw Dr. Annie Bowes she watched him walk around the room and gave him a once over, then reassured us he had just played too hard and probably had a knee injury. She instructed us to ice, give him rest, sent some pain killers, and said he would be back to himself in a week or less. We asked about X-rays and possible spine or internal injuries referring to his rigid abdomen and posture but were told it was a normal reaction to pain. By Tuesday he wouldn't lift his head off the floor to greet us and we took him to our vet at Alpine. Within five minutes Dr. Jim knew he had a serious internal issue and he would need to stay overnight and have a full work up. His blood came back normal but his urinalysis was extremely abnormal, so bad that he was basically in kidney failure. By this point the swelling in his abdomen was so severe that the X-ray and even ultrasound were indeterminate. Wednesday afternoon we went into surgery to find out what was really going on. He died in surgery. His bladder had ruptured Sunday and if the tests had been run Sunday night he would have had a good chance of being here with me now. Instead I have a chunk of hair, paw print, too many half chewed tennis balls, and a bed that's too big. All three vets who helped with Bandit's ultrasound and surgery expressed confusion and/or frustration at Dr. Bowes exam notes, evaluation, and conclusion. read more

Annie Bowes,DVM-Aspen Veterinary Service - Veterinarians Near Me - Post Falls, Idaho

We brought our suddenly very sick and non-responsive border collie mix in on Sunday of Labor Day weekend. The staff could not have been more responsive, kind, patient or caring. They took him in immediately, did a quick diagnosis and got back to us. Our dear dog was dying and they told us all our options and showed a great deal of compassion. We were so grateful for their immediate care of Tucker and their consideration of our emotional struggle. Jennifer was fantastic and helped us deal with this traumatic situation. We so appreciated their professionalism and heartfelt caring. read more

I have never been so distressed in my life. We called in advance and told the receptionist that my baby (puppy) was just hit by a truck and needs immediate attention. They said come on it. I walk in balling my eyes out thinking I am going to loose my first baby. I take him in the back and less then 10 minutes later out comes Annie with my dog in her hands practically throwing the puppy back into my arms saying I'm not helping you. And I asked why and begged her to help, after all this is an emergency vet clinic and I find this to be an emergency. She says last time you were here you didn't pay on time. Let me tell you this was over 4 years ago when I was 17 years old and I guess our "payment plan" that she agreed to meant she would never help again. I showed her that I had over $7,000 in my account and I had whatever money was needed to pay. She again said no. ***Blessing in disguise I hysterically run out with my dog barely moving in my arms trying to find someone to help. I make the additional 30 minutes drive to Spokane pet emergency clinic where Dr Curt and his staffed welcomed us with open arms. Sidenote: I left the house so fast I was in pajama shorts and no shoes. Yet Dr. Curt and his staff made sure to get Jackson(my baby) taken care of. If you want your animal to live and not waste your time and money DO NOT GO HERE. Not only is this from me but I heard from over a handful of people how displeased they were with the service there. I am discussed as I thought a vet would want to take care of an animal. I find this heartless and will do anything in my power to make sure no one feels the way I did today. read more

Annie Bowes,DVM-Aspen Veterinary Service - Veterinarians Near Me - Post Falls, Idaho

NEGATIVE stars should be allowed in ratings. This place is a dungeon of horrors. I wish I knew to read the many negative reviews here before I brought my boy to see A.B. I was desperate and sought the first ER that was open. I should have waited two hours for real care elsewhere. My sweet dog had internal issues which AB failed to diagnose. He was scared and in pain as he cried in his cage, and I heard someone scream at him viciously to "SHUT-UP!" This place ought to be shut-down and licenses revoked. I've spoken to neighbors and all seem to know this through word of mouth. I wish to hell I knew then what they knew. Folks should know to report bad experiences to Idaho Board of Veterinary Medicine in addition to posting on YELP. read more

The most 'positive' thing I can say about this "emergency" service would be- it 'Possibly' is better then nothing - but make sure it the last option you have. Our regular vet was out sick and suggested a couple of emergency options close to our Liberty Lake home- this was one. The initial call to them was brief but polite. We waited in the parking lot for 40minutes after first providing our intake over the phone in the parking lot. literally- they must have only one vet. The staff inside was friendly ..but then we met the 'vet'. i have no idea why she smiles while speaking to you - but speaks to you as if you are brain dead.... and for whatever reason was openly unfriendly. Really unfriendly, it was like the twilight zone of care/ Still not certain what was up with her?? After a minute of feeling her belly - taking a normal temp, and listening to her heart, she suggested we leave our pup in their 'hospital' so they could hydrate her with an IV - she also talked so quickly it was almost impossible to sort her suggestions or what she thought best. One of the 'streaming' words that came from her - was something about antibiotics -but said that could also upset her stomach. she again suggested we leave her there for comfort of the treatment....I told her-we did not want to leave our little pup with them for a hydration IV. She then explained in no uncertain terms -that the risk would be ours...so...ok. Then when I said we were comfortable with this option- and not leaving her for hydration, she said, "and you have done such a great job feeding and hydrating her right?....havent you". .....what the heck/? So verbally referring back to her comment about antibiotics- i asked if they were sending those with us as well? simply trying to clarify the jumble of suggestions -without diagnosis....AND we also asked if they were going to find out if she had a 'bacterial shigalofis' or other possible bactria...she said, NO! we only do emergency care, the diagnosis is up to your regular vet! Again, what the heck?! our regular vet was out... so you can't do an anal swap and find out what she may have? Wanting to treat our dog without a diagnosis but I am the bad pet parent!!! I am still so confused why it felt so hostile?? ....I had no negative feelings when we entered that place. I had NOT read anything on yelp. I just wanted help for my pup - a young dog that had been sick for a couple of days.... just SO weird.... I will never go back. I would drive twice the distance, to go somewhere else. i am glad some have had a positive experience- but when you read the reviews....[it appears the staff does not]. then you realize you are not alone when you walk out scratching you head. IF you can find somewhere else to go for the sake of you little furry family member- find it!!!! There's considerable waiting in your car -then 5 minutes of confusing instructions- no diagnosis- and we are out 200+. ‍ read more

Horrible vet horrible place! I took my dog here due to him being lethargic and very ill they took my dog inside and brought him right back out to me and said there was nothing they could do for him they didn't even check him out! What kind of vet is this pathetic! My dog ended up DYING the next day due to a flipped stomach if they would have done their job they would've caught the problem my dog was having and he may of had a chance of living but thanks to them he had no chance and died during surgery at emergency pet clinic in Spokane Wa which I highly recommend if you want to give your dog a fighting chance! Do not take your dog here and do not waste your time your animal will not get the correct care they need if you need a good vet go to Spokane emergency clinic in Wa where they will take great care of your dog and do everything possible to save him! I give this place zero stars read more

Just returned from this place of business today after the vet performed a c-section on our french bulldog. Boy I wish would the read these reviews beforehand, it's just to bad there is no quality pet care over the weekend, I wish Praire animal hospital was still open on the weekends. The vet and her staff act professional, but they obviously lack the knowledge to proform their job when it comes to frenchies, we lost a pup due to one of her vet techs last week from another of our frenchies, this breed can become stressed easily, I was told she wasn't ready to deliver and sent away, I had to deliver the pup myself in my car in their parking lot 3 minutes later! THOUSANDS OF DOLLARS LATER!!! VERY DISAPPOINTED, ZERO STARS read more

If I could give 0 stars I absolutely would.. recently we arrived at this facility with our dog that was barely breathing upon arrival we were in the phone for them to "triage" for over 20 minutes, receptionist put us on hold to talk to vet and then would come back with more questions. After that we were told to put him in a room with a red door, the room smelled the cat pee and that's where would fill out paperwork and leave the pet there for them to grab. I understand this for non emergency reasons but when your pet is scared and you are scared for your pet all you want is for someone to lay eyes on it. Kootenai County has no COVID mandate, but this facility still acts like we are in the beginning of COVID and has no in person interaction with their customers. It's extremely unprofessional and feel like they use COVID as an excuse to not interact with pet owners. We decided to go down the street to the pet hospital there and were able to stay with our pet who unfortunately passed away. If you are going to run a pet emergency care clinic at least to have the compassion to allow pets to be with their owners during these conditions. read more

You get told different things and it seems like none of their staff member know how to communicate if that were the problem. Prices are way too high compared to others. Feel like they don't really care for them. Staff is unprofessional mostly to the guy who answered our call read more

Disappointed to say the least. I have been here twice in the past two years. 1st was okay but my dog just had bad diarrhea so not much to treat. My 2nd was completely different, my basset hound stepped on glass and cut her paw. We cleaned it and wrapped it thinking she would be okay but her paw swelled so we took her here (it was a Sunday). We got in quickly and we're hopeful as the gal who checked us in and the other who took her vitals were friendly and answered our questions with ease. The vet examined our dog and her foot and said she needs meds to fight infection that is starting and take down swelling. The visit overall took not even 5 mins. No bandage or stitches recommended, leave as is in the open air. We left concerned thinking how will this stay clean and not get infected as she has a decently sized open wound on her paw. A couple days later our dogs wound keeps reopening and bleeding everywhere. We took her to her regular vet who acted fast, with care and was able to take care of her. She did have to get stitches and put under which wasn't cheap but was worth the service and care spent toward our sweet girl. Paid 192 at this place for two meds and a 5 min Dr visit just to have to take her in somewhere else. Avoid this place if you can help it, all they want is money considering AS SOON as you walk in the door you sign a paper agreeing to a minimum charge of 110 dollars just to be seen. If you are going to cost so much at least have good service. SORRY EXCUSE FOR A VET. read more

Well it really sucks that they are the only ones in town after hours, this was the 3rd time I had to take a pet to these people over the years. Not impressed at all then, and am disgusted with them now. First visit, they refused to tend to my dog that almost cut the pads off of his front paw. Said they couldn't help because they been up all night. they still had 3 hrs till they closed. 2nd trip, another one of my dogs broke his leg, they said it was just bruised and refused to ex-ray it after i asked them to. Come to find out 3 days later my regular vet ex-rayed it after he didn't improve found it spiral fractured and him riddled with bone cancer. Latest visit, these people tried to pull a fast one on me. The cost of care quoted to me at ruffly $550 to splint the leg of a 10 month old lab. When time to settle the bill they told me it was going to be almost $900. I was going to put it on my care credit card. That is when this got weird, they asked how long it would it take me to pay it off. They wanted to charge me an access fee for me to use my card and then charge me a monthly fee. When I questioned that fee and charges, they got defensive. I questioned how they thought they where going to charge me 18 months of monthly fees to use my credit card they got mad. When I question them how they ended up with almost a doubling of the quote just like they did to the two elderly ladies before me with their cat (quoted them 250 and charged them nearly 600). They clained that they didn't know who I was talking about. Replied to me "What ladies and what cat?". Now this is where it gets interesting. After challenging them on these crazy fees, interest, charges, and the doubled final price. They said they never told me $800 (actually was closer to $900 to splint and bandage the leg), That the charge was only $685. Still higher that the original quote. So if you have an emergancy and need after hours Vet care. Beware of them. Think of going over to Spokane if you can. read more

What makes you think you can charge double for a medication? I can care less if it's on a Saturday...its just shady cuz I called another place once I left and they told me we got robbed...then another place I called prior to this crap place called me back and said we got robbed too. I'm just saying BEWARE, that's all. read more

We called in advance as our dog was having seizures. They said bring her in which we did. Upon arrival it's dark outside and you have to try doors to see what works. Finally saw a sign and called number . Was put on hold for 15 minutes while our dog was suffering. Then the girl hung up. Tried again but no response. We then saw there was the Emergency Vet. Hospital on Kathleen in Coeur d Alene . On arrival there they took her in right away and she past away with in 20 min. They were wonderful and caring. The only place to go if you truly want care. Never go to Emergency Pet Care read more

*UPDATE* We had our regular vet office sent over all the records for our cat which showed that he was grossly misdiagnosed and had to be hospitalized in ICU for 2.5 days on Saturday 7/3/21 and I followed up with this emergency hospital on Monday 7/5 and they said they did not receive the records and so I had them sent again and called back the same day and they said "oh we just received them". She said she would have the owner look at them and call me back. I never got a call back so I called them again today 7/9/21 and the owner was very dismissive, gaslighted me, refused to take any responsibility or accountability even though she had our records right there proving how sick our cat really was. When I asked her how the doctor could have grossly misdiagnosed and not pursue any other testing (like bloodwork because they do do bloodwork there) the owner could not give me answer and continued to gaslight and be dismissive and continued to say our vet could do the bloodwork (then what's the point of going to an emergency clinic when they're the only option available at the time). When I told her about how mistreated we were and how rude and unresponsive the receptionist (or technician, we were never given a name on the phone or job title) was to us, and how she hung up on us, the owner took their side and just gave a vague "I'm sorry you feel like you were mistreated". Like wow, that isn't a feeling, we were mistreated and any decent business and human would see that. We are getting nowhere with this clinic but again, I beg you to not bring your pets here. Ours nearly died from negligence and we can't even get a legitimate apology. We still haven't been able to talk to the vet who worked with our pet. They should care about the treatment of their customers and patients and the way they are perceived but it is obvious they could care less. The service here is despicable and we have never been treated so poorly by a business before, let alone a medical professional. They are extremely rude, unprofessional and the lack of accountability/responsibility is shocking. Please do not bring your pets here. We brought in our kitty on Tuesday 05/29/21 because he was so sick and almost no responsive. It was 108 degrees out and they made us wait in the car for an hour and 20 minutes and the doctor only saw our kitty for about 20 minutes and completely misdiagnosed him with an upper respiratory infection. I told them that he was not drinking any water or eating at all and was dehydrated and they did not do any IVs and it was obvious it wasn't a respiratory infection (he's had one before and no symptoms were similar) but they didn't offer any bloodwork. They sent us home with an antibiotic and our kitty kept getting progressively worse through the night and next day. Our vet was able to squeeze him in on Wednesday and our kitty ended up being in ICU with severe dehydration and PANCREATITIS, not an upper respiratory infection. He nearly died because of the negligence of the vets at this emergency clinic and was hospitalized for 2.5 days. We called today to launch a former complaint and they dismissed us saying he received adequate care and told us to send reports from our vets office and then hung up. They are rude, not caring, and dismissive. I was also told that they "would not have this conversation" with me. We weren't allowed to talk to the doctor because she was busy. They should have been concerned about what had happened and listen to their customers. They only care about getting the money and not actually taking the time to correctly diagnose and treat. Our cat should have received treatment that night but instead had to endure another night of pain because of ignorance, dismissal, and negligence. This place doesn't even deserve one star. read more

If I could give negative stars I absolutely would this place is the biggest scam and they do not care about you or your animal they only care about getting paid and will stack fees that are not disclosed up front on to your bill and demand payment and then threaten you that their daughter is an attorney. I would not recommended this vet to even my worst enemy!!! read more

~This is lengthy but SO IMPORTANT IF YOU TRULY CARE FOR YOUR PET.~I am so disgusted with the professionalism of the staff and vet Annie Bowes(owner) today. My parent's were here visiting from MT. Their 4 month old puppy chased a stray dog that was in our yard. My dad tried to get him back, well the puppy ended up getting hit by a car. Of course the driver never stopped. We rushed the puppy to this clinic around 7pm last night. My parents put down $1500.00 and the puppy had to stay over night. The vet there Dr. HUEBERT WAS AMAZING!! The tech said at the time last night that we're not even near the $1500.00 but it could be up to that amount. My parents waited to hear from their vet in MT today to see if they could do the surgery or if they need to go to another clinic in Missoula. Their vet said he could do the surgey at his clinic. So they planned to come home, no additional stops were needed.When they went to pick him up they were informed that the puppy tried to chew the IV and ripped it out. So there was blood everywhere and the bandaged him up. They were charged an additional 700.00 on top of the 1500.00 they already paid. So my mom questioned the cost with no answers given. My mom was in shock because of this traumatic experience with their 4 month old puppy, so she just paid the bill to get her puppy and be able to head home. My parent's vet advised them to purchase a thunder coat until their vet could see him. My mom asked if emergency pet care could help put it on him, the tech said no that she didn't feel comfortable due to his injuries. My mom asked if she could ask the vet. The tech said she didn't need to. The tech threw the puppy in his kennel, which he was hanging half way out his kennel. That really upset my dad and was very unprofessional and uncaring by that tech. Especially considering he had several areas fractured. When my mom left she decided to call since she was not given any type of after care instructions and needed to know when he last had meds and when to give him more of each medication. My mom was able to speak to vet Annie Bowes in which she stated she didn't treat my mom's dog. Yes she read the notes from the vet that did take care of the puppy but she couldn't give my mom any information and hung up on her. When my mom called back and asked if she could get instructions in writing since she was traveling and unable to write everything down. She would come back down and pick it up they told her she wasn't allowed back. We noticed the puppy's front paw was so swollen, I thought the bandage they placed may be too tight. Well we ended up calling the vet in MT asking if they received any info and could help give us information on what medication was given and when we needed to give him more. My mom's vet in MT was so helpful and kind as my mom was in tears from the whole experience from Annie and her staff today 12/30/21. The vet in MT was able to give us the medication information and informed us the bandage that emergency pet care place from his IV was to tight and needed to be removed (which we cut off). Again we believe and feel the care our puppy received from Dr. HUEBERT WAS OURSTANDING, SHE WAS REALLY CARING. SHE SHOULD OPEN HER OWN PET EMERGENCY. As far as Annie Bowes she is very rude, unprofessional, and uncaring. You need to cater to the emotions of the humans too, not just the animals. Especially when they are coming to you for help with their fur baby. I have heard and even read multiple bad things of this place and previously my self have had a bad experience with Annie. Makes me question why her daughter has her law business at the end of this business? But that is irrelevant or is it?. At the end of the day if you truly care for you fur baby make sure you see any vet but Annie or take your baby to CDA. read more

Annie and her team took excellent care of my little Chihuahua today. They got her right in and took excellent care of her. All were very caring. She has a fear of vets and obviously did a great job relaxing her too. Very thankful for them! read more

if i could give this place negative stars i would. i brought my dog over and was waiting in the parking lot for him to be seen when i was waiting i read some of the reviews and notice they were all bad so when they called to tell they were ready for my pup i asked them about there reviews saying "i read over your guys reviews and they aren't very good just want to make sure everything is going to be good and he will be takin care of" her response was so like i don't care she respond with "well you can go somewhere else i don't want to tell you" all i was looking was i'm that they were gonna take good care of baby and he will be in good hands instead a got a snotty rude you walk gladly take your dog somewhere SO I DID. will not be trying there again. please don't go here read more

This place is beyond awful. They really don't know what they are doing. We took our 12 year old golden retriever here who was having small seizures on and off. First of all, the man who came In was terrified of the dog. Really? One, why are you in this profession if you are scared of dogs, especially old, gentle dogs? Two, they said the dog was fine. I wasn't sure how they knew since they didn't get close enough to examine him, but quickly charged us several hundred dollars. The receptionist told us she was sure our dog had bloat. Bloat and seizures? Our boy ended up having a couple large seizures over the weekend. On Monday we took our dog to a real vet and found out the dog was in kidney failure. We take our other dogs to two different vets, neither vet recommends this place. Go to Spokane if you have a pet emergency. Don't go here! read more

I have a chihuahua. He's about 1 maybe 2 and he was attacked by a bigger dog. His eye was pulled out of the socket. I had him brought to the only vet that had a Dr. Which is Emergency Pet Care in Postfalls. We live on the reservation in Plummer. So he left us and went there. While there he was examined and then left him to suffer. They would not treat him until they were guaranteed payment. So because I am a single mother of 7 kids with no job due to bad health. My dog had to suffer until we came to the decision to take him out of there and bring him elsewhere. They sent him with pain meds and antibiotics but at a huge cost. Luckily we had an angel help us. She came to pick up my dog and bring him there. But then she had to pay 300 to get him back from them. No matter what happened to your animal they will let it sit and suffer if you do not have the money to fix them. And them they will try to get you to surrender your animal then they will fix him for free. But if you don't then they leave them to sit and be in pain until you're forces to make the decision to surrender your animal. All vets that are like this and it Disgusts me. Cruel and inhumane. You are certified to care for these animals yet you won't unless you get paid. How is this legal. A dog, cat, goat any animal cut open somehow will bleed out before you fix them unless you get payment first. Outrageous... Also my photos are too gruesome to post sorry... read more

This was such a God send for us this past week when our black lab decided to befriend a porcupine after 9pm! They were able to remove over 100 quills in less than a half hour after we arrived and our dog was able to come home with us as if nothing traumatic had happened. The vets were so personable and informative and we will definitely be using their services in the future when an emergency arises! read more

We took our Great Pyrenees in because he has a history of recurrent pericardial effusion due to hemangiosarcoma, and after an extremely stressful car ride for our poor three legged dog, they refused to treat us. We called prior to check in with them, and apparently they didn't review previous records. We got there and we were told "the specialist is not in tonight "- "who knows if he is with his family, but it is his day off etc". The tech had a terrible unprofessional attitude and tried to reverse it and blame us for "scoffing" at her. Her defense was "her doctor wants the best care for our animal." Aka we are not willing to help you at all. Meanwhile our dog is in sheer panic and they recommend we drive to WSU, who our dog had already been evaluated at. His tongue is turning blue and the tech informs us that if he is given an anxiolytic it "could kill him". And asks we drive our dog to WSU 2+ hours away and repeatedly reminds us "this is the only option and best care." The tech, clearly, does not like her job, or herself for that matter. How anyone with an actual soul could work with precious animals and treat humans the way she did doesn't add up. Even more absurd is the veterinarian employs these rude people. This is a ridiculous place and we will never return. With the smoke and mirrors of professionalism they are portraying ... we aren't buying it. As if they truly had our dogs best interest at heart. The vet wasn't willing to do any sort of procedure understandably, but on request to just perform a simple ultrasound she refused. The tech went into a song and dance about why the specialist wasn't able to be reached and treated us like we had no concept of the fact this said specialist has the weekend off- sorry about your bad luck kind of thing. Sketchy place! Don't go here!! And I do not invite a response from them, like other posts they have been argumentative and fought with customers about. Clearly ... NOT professional. Negative stars if possible. read more