If I could leave this review with 0 stars I would. Horrible service here. Don't take your pet here, especially with Dr.Lehman. She does not care about your pet, she is quick to Just charge you and have you out the door. My 7 month old husky had gotten a cut on his ear Tuesday night from grooming him. I accidentally cut him and I wanted to get it cleaned and taken care of because it was bleeding a little and I didn't want it to start to getting infected. I did my best cleaning it and put Neosporin. Normally I take him to get seen in Spokane, but since they were booked I settled for this place and it was the BIGGEST mistake again. The first time I took Kilo here was back in August and I was allowed to go into the exam room with him. As soon as we walked into the room my dog was trying to eat something from the floor and it was a human peanut snack on the ground. That alone is unsanitary and very unsafe for your dog. 0/5 stars alone right there. They clearly did not clean the exam room before I got in there and let me remind you all this is during the MIDDLE OF THE PANDEMIC and they didn't clean that exam room AND let owners go inside with their pets. Only reason why was because it was an emergency & he needed to be seen ASAP... but Back to the second time I took Kilo here, I wasn't able to go with Kilo because I'm SO busy with school so my boyfriend went for us. After the appointment was over which was less than an hour long. He didn't get his ear cleaned, they BARELY even took a look inside his poor ear because he kept resisting, didn't take his temperature which is super important to let us know if he is getting infection, didn't suggest we get a new brush nor told us to stop using the one we have (I threw that brush away), or that we put a cone on him which is SO important to stop from getting infected by him scratching at it, AND to top it off they muzzled him without letting my boyfriend know. It was a very horrible service.. Dr. Lehman had only suggested we gave him oral medication and an ointment that we can buy from them to help with getting infected. My boyfriend called to check in with me and I declined the ointment because we have two that are very good and we're "okayed" by the doctor and we only paid for the medication. The bill was still over $100 for them to "examine" him which they hardly did and get some oral meds. This was all WEDNESDAY of this week. I noticed my Kilo was not getting any better, and he kept trying to scratch at his ear all the time! So I then realized get him a CONE!! So I went to the pet store here in Cheney and got him a cone. I couldn't believe that the Vet didn't suggest I get one or offered me one there for Kilo. Last night I checked Kilos ear to see how he was doing and it's getting worse.. probably because he kept scratching at it with his paws that get dirty from going outside. Friday this morning I called (tried calling Thursday but office was already closed), to let the lady at the front desk how their service was not to my expectations. I spent 37 mins on the phone. The receptionist couldn't handle me so she gave up and passed the phone over to the manager 20 mins into our conversation. The doctor wasn't there either since she's only there a few times out of the week, so unfortunately I didn't get a chance to speak to her. They wanted to charge me AGAIN to go in to get him cleaned after I already paid them Wednesday to see him and get all that done. When I was speaking to the manager she was defending the doctor, kept putting me on hold to gather her information correctly, and was not trying to help me at all. After realizing that, I ended the call I said just forget it I told the manager I'm never coming back here, I'm telling everyone I know never to come here, I'm leaving a horrible review and to have a nice day and that's exactly what I did. She said have a good day bye.The manager was no help, just as HORRIBLE as the receptionist who gave up on helping me, and just as HORRIBLE as the Dr. Lehman who doesn't care about animals, or is probably racist against my boyfriend & probably didn't help as good as she would with a person who looked like her. Very bias. Very bad place to take your pet here. Made the mistake twice people.. DO NOT GO HERE! Kilo is now in more pain and his cut on his ear has now turned into an infection for sure. Thankfully he is on antibiotics for the infection, I have ointment here that I put on him twice a day and he is now wearing this cone almost 24/7 to prevent him from scratching and making it worse. He is scheduled for an appointment at our vet that we normally go to Monday so let's all hope for the best. In the photos below you can see he isn't too happy.. also a picture of his good ear and his bad ear that the doctor took a look at 2 days ago and did not bother to clean nor suggest we get a cone.. just wanted to us to pay for the meds and be on our way.. a HUGE shame on this Place. DO NOT TAKE YOUR PETS HERE... read more