For those who have had an issue at the car wash, there's a local number to call and the time I did…read morethey were very responsive and took care of the issue. All in all it's a pretty good car wash at a pretty good value.

I just have to say that management is worth the 5 stars for excellent customer service! It's a…read morelittle more than I'm used to paying. It's a little intimidating using the online app but I'm hoping I got it down now. I messed up some how and had to pay twice. Grrrrr... sent an email and pics to management asking to be reimbursed for the broken stall or something went wrong... IDK. And I got a reply & a refund ASAP! Thank you and I will be back soon.

Last saturday, my windshield cracked towards the end of the carwash tunnel. Immediately after, I…read morespoke with an employee who gave me the manager's # to call on Monday. So i waited monday morning to call and he didn't answer. I have been trying to call the store to get hold of the manager Anthony at two different locations for 2 days so that I can discuss this with him and left messages. I have been going back and forth calling the stores wenatchee and east wentachee. Everytime I call the employees would say he just left. Today I spoke with Dale at east wenatchee which I drove in person. First he told me to call and I said it didn't work. So Dale tried and it didn't work either then He told me he was at wenatchee location and I should drive there to catch him. so I drove there and I got there and employees said he was in the car. Anthon drove off and gave a hand wave shoo shoo( go away ) to the employee or me. That was extremely unprofessional. He can't even talk to me in person or on the phone. He can't even hear my story just keeps ignoring a customer. Why is he a manager? Employee saw what he did when driving off and didn't stop for the employee either. I am just blown away with the poor service from Jetpro's manager. The employees really tried their best to help but manager seems very shady. I really hope the owners see this, because we as customers shouldn't be having to hunt down the manager just to speak to him..

I had a great experience coming here in the past until they changed their belt that moves the car…read more My car stopped moving in the middle of the wash while the car behind me kept on going. The truck behind me hit my car causing paint damage. Accidents happen and that's a given, it's about the solution to the problem which in this case was not great. Directly after the accident I was told that Jet Pro "will take care of me" as they have been having issues with the new belt malfunctioning. I filled out paperwork related to the incident. After a few days I reached out to Jet Pro to be told that they have been busy as they had a lot of claims with other cars being hit and that they will get back to me as soon as they can. Few more days went by and I called again and at that time I spoke with the manager and was told that Jet Pro "will not be taking care of me" and blamed the incident on me. Stating that I hit the brakes while in the wash. I have gone through this car wash dozens of times over the past few years with no incident. Why would I hit the breaks this time? And at what point did I hit the breaks, when I realized that I wasn't moving and was told to pull forward out of the wash. Attendants did not react to the situation fast enough to stop the car behind me from ramming me. A little more space between cars could have been given knowing that the new belt was malfunctioning. Also please don't lie to your customers that you will take care of them and no follow through. I missed my opportunity to collect the other drivers' information who hit me from behind due to the fact you told me that you will take care of me and had the other driver leave. As much as I appreciate the hard-working attendants at this car wash, I will not be going back to any of the Jet Pro car wash stations. I'm still waiting for my membership to be cancelled. I think we are two months in. Please refund me for those months as the funds will be going towards the car repair.

He did awesome there is a few air bubbles on the tiny windows but I don't think it's quite his…read morefault it's a tight spot and was dirty so he did the best of what he could! Excellent service will be taking my new car here!!

I had my RAV4 detailed last week. I was so pleased with the outcome - it looked like a new car!…read more Taylor did a FANTASTIC job inside and out! What was done was exactly what I was hoping for. I will be happy to recommend Shine & Shade to anyone in the future.

Friendly staff, and they are super speedy!! I was in and out for an oil change in 10 minutes…read more However it was pretty expensive, $40 for a basic oil change seems like a lot.

Only place I trust with my oil changes. Friendly and knowledgeable staff. Highly efficient as…read morewell. They will treat you right, and it supports our local businesses!

The place looks modern and nice but $18 failed to get my car clean. Even with a cursory manual…read moreprewash, the front of the car is dirty, each side window has a strip of dirt where the brushes don't touch, and many bugs remain on the hood (how? that part of the car gets more attention from the automatic wash than any other!). Now I have to go hand wash it like I should have in the first place. IDK why central WA car washes all suck!

First time. Pickup just drove up from AZ. Nice looking place…read morefrom outside. Gate attendant friendly. Car wash kit scrub person knew how dirty and said" I can't touch the bad spots as it's automatic" What? Go through. Park. Still bird poop on tonno cover of pick up. Car wash towels are not by cars. Free vacuum but will not return since twice through

This place is permanently closed now. Too bad because it was a great place to have your vehicle…read morequick washed or detailed.

They should probably add a clause they close if the weather isn't looking great. Just unpredictable…read morefor customers. I really needed an inside detail because my manager is doing a ride along with me tomorrow and they closed shop at 2:50 vs 6 pm. I understand not wanting to be open if you're not making money but no customer likes that level of unpredictability

This is a great car wash. Not sure if it is newer or new manager, but I was passing through and…read moreneeded to clean off the bugs from the vehicle. This car was open and available on Saturday after 6pm. they take credit cards, and the pressure was amazing! Good soap and spot free rinse. Worked exactly as I needed it to. The car looks great again. Thanks.

Rip Off !!!! Found it necessary to finish by using my debit card. Sign says "A Minimum Charge will…read moreapply when using debit/credit card" But, does not tell you what the "Minimum Charge" is. I got screwed for $12.00 on my debit card. I will never go back.

Terrible, terrible, terrible. I wish I could say the high prices are the only terrible thing about…read morethis shop. First, he asked what I wanted with his back turned to me. Second, he started charging us just to check what was wrong with the turning signal. He got visibly upset when we decided against the $90/hr labor he was going to charge to take off my tire to get to the turn sign which he hadn't done before so couldn't give me an estimate as to how long it would take... Customer service is zero stars. Price is 1-2 stars. The only plus is the 2% off price if you use cash or local check to pay. Otherwise, go somewhere else. Oh, also he began smoking in the garage while his employee was driving my car out.. With the windows down. So my car smelled like smoke through the draft of this review.

Way over priced and definitely not the kind, down home friendly service one would expect in a small…read moretown. But if you want to be overcharged, this is definitely the place to go.

This is our third cleaning with Highland. We have been impressed every time, they are professional,…read morequick, and do quality work. Would highly recommend.

Shane and Jose made my Pathfinder look like it just rolled off the assembly line. It's one thing to…read moredo a fantastic job, it's another thing to make the customer feel heard, important and respected. Shane answered all of my questions with no hesitation and with patience. I had a lot of questions. I will forever take my cars to them for detailing, ceramic coatings and anything needed for my vehicles that they offer. They were genuine and truly cared about my vehicle. Black is a hard color to work with. I just can't thank them enough. The value for their service was well worth it. Thanks Shane!!!