A major underground leak outside my house was reported. Chehalis Plumbing's solution and work to repair the the problem created multiple new problems. On May 25, Chehalis Plumbing dug a new trench from the water main box to the side of house and laid a plastic pipe to the house. The plumber then reported that he broke a piece of old pipe when he was attempting to attach the new line to the house. This necessitated the removal of kitchen sink plumbing and disconnecting the pipe leading to a spigot in the backyard. The removed pipes were not related the leak. The house was without water overnight. The plumber returned the next morning to get water flowing again. He left his card and stated he would return on May 29 to complete the job and reattach water to the back yard. He did not return. I contacted the Chehalis Plumbing office and spoke to someone who informed me that the job was done. I insisted that the job was not complete and I informed him that there was still a leak. He asked for my number and said he would contact the owner to discuss the recommendation that the house be repiped. After Completion of Job Summary: 1. Hot and cold faucets in kitchen sink were reversed. 2. Water pressure to the hot faucet is seriously reduced and hot water no longer flows to the kitchen sink. 3. The backyard spigot was disconnected. 4. Siding was removed from the house and not replaced. 5. Crawl space access to underneath the house was disassembled and not restored. 6. An excavated area remains an open pit. 7. A plumber's tool and several pieces of the original kitchen sink plumbing remain discarded in the open pit. 8. Water has been steadily leaking from the plumber's repair ever since he left. read more

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I have a small house repair (shower head) that needs replacing. Not a life changing job for a plumber I know. I called to set up an appointment, the guy said they were 3 weeks out, ok, I can wait a bit, gave him all my info, etc. So here it is, day of appointment....waiting....waiting....no call so around noon I call them up to see about when I could expect them. They had no idea who I was, 'all the guys are out of town on a 'big' job'. So sad, too bad, maybe 'I should call around and find someone else to do the job'. Well thank you Captain Obvious!! I think I will. I'm happy that any of our locals business' are busy. But be courteous, call me and let me know ahead of time so I'm not hanging around, taking a day off work waiting on someone who's not coming. That's just plain rude. Don't forget about all us 'little local people' who give you those 'little jobs' and keep you in business when things are slow. Not using these guys again. read more

Called this outfit to have a kitchen faucet replaced. The person I needed to talk to was out of the office so I left a message. Almost a week later I finally got a return call but by then I had done the work myself. But, I had another, bigger job in mind so set up an appointment to get an estimate. The plumber was here two days later (Wednesday) and told me we would get the estimate on Friday. Three weeks later we had still not received the estimate. We gave up and told them to forget it. read more

Sent two plumbers to my house for what should have been a simple job. They wondered around for hours trying to figure out where to shut off the water. To top it all off they replaced parts that were not damaged or in need of repair. Great for the person who was buying my home but wants to oay for repairs above and beyond what the buyer asked for? I think they saw how much our house was listed for and decided to stick it to us. read more

I had a propane hot water heater go out on me. I also had a toilet stem valve that was broken. I have been waiting weeks and weeks for the other plumber to come fix the toilet and never got any results. I made numerous calls around town to get someone to fix my hot water heater with no help or answers of I'm too busy call someone else! So I did, I called Chehalis Plumbing and the sweetest staff sent out Derrick who relit my heater and fixed my toilet in less than 1/2 hour. Unfortunately, the hot water heater had a more serious issue and he had to replace a thermal unit on second time, but did that in 1/2 hour. I was impressed he had the parts on the truck, he was super fast, friendly and explained things as he went! Awesome crew! I have recommended them to contractors! They have my business for life! read more

I just moved to WA and wanted to change the range from an electric to gas. I purchased the stove, got the propane tank scheduled to be delivered and found a plumber. The plumber I originally found couldn't come out to install the gas line for a month! After doing a little research and talking to a few local people, I came into contact with Chehalis plumbing. Every person I've had contact with at Chehalis Plumbing has been extremely helpful; and in less than a week, I had a gas line installed, along with several plumbing projects that had also come up. I would highly recommend Chehalis Plumbing! read more