My Husband and I have been renting the same duplex in Sherwood since 2017 and we have had no problems with CPM. We have had a couple minor issues that required maintenance and those were able to be resolved fairly quickly. Rent increases are about once yearly but in my opinion are fair and not a significant increase at a time. No complaints on our end. read more

Best property management we've rented from ever! Denise and Amy in the office were responsive and easy to work with from the start, and Tyler was always just a phone call or text away. We rented for little over a year from them, and they were a HUGE upgrade from our previous rental's management team, which was corporate and condescending and minimal-effort. Everything with Chehalem was local, personable, and straightforward from beginning to end, and we had zero issues with the rental itself, which came with very reasonable rules and maintenance expectations. Their rental contract is comprehensive and safe, their communication is stellar, and their attitude is always amenable. They gave us an actually nice goodie bag upon signing our lease, and we got a little Christmas gift, too. This kind of attention to detail carried across their work and made all the difference in our experience. Since they do speedy property maintenance check-ins on a bi-annual basis, I imagine it's also a dream to have them as a property manager from the rental owner side of things, too. Renting is never glamorous, but it CAN be effortless, and the local Chehalem team makes it so. We were lucky to have Chehalem Property as our management team at our last rental before purchasing our first home. read more

Working with Shannon and Denise of CPM has been an absolute pleasure. My husband and I are moving cross country and have opted to hang on to our home as an investment. After being referred by several friends Shannon (the owner) came over for a walkthrough- she followed up with a detailed email listing what we discussed as well as some minor repairs (like paint touch ups) that we had talked about. After we signed our owners agreement Nate- a local photographer and Shannon came over to style our house for the listing photos. I was very pleased with the quality. Communication has been outstanding. I am extremely detail oriented and sometimes need hand holding in areas that I do not have much knowledge. All of my questions have been answered to my satisfaction. Today after extensive reference checking and background checks our new renters are ready to move in. Thank you CPM for your work! read more

Chehalem Property Management has been managing my rental homes in Newberg for about 11 years now. Their management fees are fair, and I have found them to be very responsive to my tenant's requests and my own. Their documentation is thorough (they use a common rental management program called AppFolio). Of all the positives I've experienced with CPM, probably the biggest value enhancement to me is on-site maintenance. This availability offers me someone (now 2) people I trust and have a relationship with to provide fast service, an honest opinion of a situation and recommendations for action (rather than an off-site hired contractor I don't know trying to oversell work). If the issue is minor and he can repair, it is taken care of. If not, I am offered options for recommended interventions or contractors to assist. When one of my homes suffered a major water leak requiring a kitchen remodel, CPM worked directly with the insurance folks as intermediary to manage it, the contractors, and the renters need to temporarily move. I feel absolutely comfortable leaving town and having CPM manage my properties. This availability also allows me to keep my rent prices below market because it saves on the costs of visits from contractors when such a call may not be needed. The one thing I do wish to point out to others who may be considering a management company in the area to manage their properties or who are looking to rent - you will notice that, as often is the case, the reviews are like a pendulum - people are either really happy or really upset. Please keep in mind that often tenants are unaware of the business model of real estate investing. Very frequently, and likely most of the properties under management with CPM, are owners like me who work regular day time jobs and are trying their best to diversify their portfolios for retirement. Very often we take real losses on our properties for years before we break even, with the hope that in the future we will be able to have an income stream for retirement. There is a common misperception that landlords are just "rich people" who can afford to go without rent or pay for expensive repairs without worry, but these expenses come directly out of our day job income. Unfortunately, that perception can lead to tenants who feel a rent increase is unfair and unjustified. For example, my properties are $200-250/month under the current rental market for several years now. This is by my choice because I (and I think most other property owners) try to be as fair as possible understanding that our renters are under similar constraints financially. But, there comes a time as taxes, insurance, and repairs continue to rise in cost that the rent must be raised, and because tenants often are not aware of, or don't understand this, it feels very unfair. Sometimes, expectations are unrealistic, for example, a tenant doesn't follow through on basic maintenance as part of the rental agreement, and when something stops working requiring repair that should not otherwise have been necessary they expect the owner to pay. But, whether a reader here may agree or disagree with the specifics of the situations, the bottom line is that CPM is the management company and the issue itself is between the tenant and the owner. CPM may make recommendations to each based on the rental agreement, but they are not to blame for these situations that I see commonly in reviews of property management companies. So, in summary, I have found CPM to be very professional, clear communicators, responsive, and fair. They screen and place my tenants who have now been long term renters with me for many years. I feel very confident having them manage my properties. read more

This company is a joke. They don't care about their tenants, they are just money greedy. Every year (without fail) they research what each current properties rental value could be and then ask each home owner to raise the rent. In my opinion, if a home owner wanted to raise the rent, they can come up with this on their own, but to be like "Hey, if you raise the rent you get more money" (but really they are saying 'if you raise the rent then I get paid more too! haha suckers!') I other reviews, Shannon replies with that she cares for the tenants and that family emergencies come up too...Well she doesn't and that's obvious. When she was on call one weekend, I tried to call for emergency heat (in the dead of winter with small children and a broken furnace) and for 4 hours couldn't get a response from her. She finally called me back after I reached out to the property owner of my place because he called her to say that she is not responding! (Really Shannon, you care for US? you care that the home owner was mad!) If you are looking for a place to rent from, DO NOT USE CHEHALEM PROPERTY MANAGEMENT! read more

Where do I begin? Maintenance is nonexistent. If you have any issues, don't expect a call back any time soon. It took months for someone to come out and simply jiggle the handle of a leaking toilet to say "it's fine". The same with a noisy refrigerator. The quick/cheap "handyman" work that we later found would've stopped us from renting if we had paid closer attention. We had a water heater that leaked all over the garage floor and the new one leaked just as bad. The contractors they use are subpar to say the least. The real "spit on your face" moment was the deposit return. They nickel and dimed us to a laughable extent. Even after all the work we did, which was 10 times better than what it was when we moved in. Most charged line items weren't even on the exit list or the lease. DO NOT RENT FROM THIS COMPANY. YOU WILL REGRET IT. read more

We have nothing but good reports regarding Shannon and Chehalem Property Management. We have used their services to rent our house over the years as we have been living overseas. In the 8 years we rented via CPM, our house was only empty for 3 weeks. CPM searched for reliable renters, checking their background, and kept us up to date on any changes. We are now using CPM again as we leave for overseas. The company advertises, shows our house, completes legal paperwork, reports any needed repairs and has always completed these in good timing and with honesty. We highly recommend Chehalem Property Management for any renting needs. read more

Working with CPM has been seamless. Not only do they care about their tenants but they keep owners informed and build trust with all parties involved. They've been able to navigate our needs as property owners as well as take care of tenant needs. Always a pleasure to work with! read more

I have dealt with several Property Management companies in the past to lease my residential home, and never had such an unpleasant experience as I did with Property manager and owner Shannon Eoff of Chehalem Property Management. Shannon's assistant cancelled our first meeting at the property 30 minutes prior to our appointment stating that she had an emergency. We scheduled a subsequent appointment, and Shannon provided the incorrect management agreement. She provided the property agreement for managing the property versus the agreement solely to lease the home. After she finally gave us the correct agreement, she leased our home without discussing it with us. In my several dealings with property management companies, I have never had a property management lease a property without discussing the details of the prospective tenants. Shannon showed the property to two or three prospective tenants and made the sole decision to lease our home. I had to ask Shannon for a copy of the lease agreement, pay stubs, etc. as she was not going to provide it. If you are going to be managing your own property after a management company leases it, it is important that you have this information. Shannon also did not communicate the move in date prior to signing the lease with the tenants. In fact, we had initially told her that we would like the move in date to be August 1 but she went ahead and signed the lease with a July 21 move in date. We had to rush to get the place ready for rent which was not an easy task. A few days before the tenants moved in Shannon stated that she will not be available to conduct the move in. I contacted her and she stated it was due to family reasons that she couldn't be there but would have one of her associates present. There is definitely an issue with her availability as I called her office and there were times when she was not in due to an emergency or family issue. A few other items, the move in form that Chehalem uses is bare bones meaning that it lacks detail compared to forms that other property management companies use. Shannon also did not ask who we wanted the rental check made out to. I would have preferred it in my name solely. Again, lack of communication or asking from Shannon. Shannon was definitely non attentive, completed shoddy work, and not focused or engaged in her dealings with us. I definitely would not recommend Chehalem Property for your rental needs! read more

I agree with the other reviewers. I hired them to manage my home while I was out of state. They cost me about $10,000 in repairs due to their "management". Liars and cheats. What a terrible experience. read more

Horrible management company that does not enforce lease requirements on tenants. The property manager was 45 minutes late in showing up for the appointment... To top it off, the home was unclean and unkempt... Would never use this company again! read more

We switched property managers this summer after our longtime manager sold the business to a complete crook. We have had no regrets since switching. Any issues with our rental property have been quickly dealt with and we were fully updated at all times. Repair costs have been reasonable and fair. The furnace stopped working on Friday which was terrible timing, as always, because the Christmas weekend was about start and we didn't want our tenants to spend Christmas in a cold house. The regular HVAC company that CPM use was very busy so they called out another company as this was an urgent issue. Jeff, the maint. supvr. called to give us their quote which was very high. Jeff agreed that it was indeed way too high and that this HVAC company might be taking advantage of the upcoming holiday to gouge us. Jeff was able to get his regular HVAC company to send out an engineer early the next day which was a Saturday. This engineer quickly found that all that needed to be done was to reset the codes and the furnace worked fine. We were very happy to pay his $80 call-out fee as this was so much better than the $1025 rip-off the first company wanted. CPM saved us a lot of money and now we have a happy tenant who will be able to celebrate a warm and merry Christmas. read more

I have lived near two of their properties in Newberg for about 10 years. They have allowed numerous tenants to not maintain the properties and as a result the homes have become blights on the neighborhoods. read more

Do not use this business! They completely mislead us up into renting our house for much less than we should have to some good friends of theirs. They also gave away some of our property when our renters moved out when we told them not to. These people are unprofessional and unethical! read more