1. The Caplener Group

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Portland, OR

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The Caplener Group

5.0 (4 reviews)
Closed • 8:30 am - 5:30 pm

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Buyer's agent

Listing agent

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Alissa Collins -  Regenerative Real Estate - Just sold in the wonderful Arbor Lodge neighborhood!!

Alissa Collins - Regenerative Real Estate

(4 reviews)

Lloyd District, Broadway District, Northeast Portland

I worked with Alissa and her team to purchase my second investment property, and I will definitely…read moreuse them again. I found her to be knowledgeable, very friendly and outgoing, a good negotiator in closing the deal with very challenging sellers and listing agent and an educator as well. I especially appreciated her honesty at one point in our process where she gave me honest feedback as a buyer and how I was, literally, getting in my own way, and showed me a new way of thinking and approaching it, which resulted in an accepted offer a few weeks later. Thank you Alissa!

Working with Alissa and her team was an excellent experience. My wife and I were new to Portland…read moreand Alissa and her team were great in advising us on a wholistic real estate investment strategy. As real estate newbies they helped us navigate the complicated PDX market by clearly explaining the process, helping us figure out the right neighborhoods to look in, and more importantly thinking about the long term vs. short term. Essentially, they gave us the tools we needed to understand the market and make educated decisions about buying a home. The team is extremely professional, communicative, and thorough. Interacting with a few other agents during the process, whether at an open house or through the seller's side, it's clear that Alissa and team are extremely experienced, and know all the ins and outs of the industry and market. I was particularly impressed by the financial analysis she provided when considering a rental property. Alissa and her team provided us with a clear breakdown of the numbers for each of the properties we were considering ( including taxes, comps, closing costs, expenses, management etc.). This really helped us in our decision making. We were only in town for a few days and amazingly the entire process from first kick off meeting to making an offer on a house took 10 days. From there Alissa and her teams assistance was key - we managed the entire negotiation remotely!! She connected us with a local mortgage broker to help close a loan with a unique financial situation. She walked us through the contracts and comps, and when we bought the home she referring us to contractors and service providers for everything imaginable. We will definitely be going back for our next home purchase!

Living Room Property Management

Living Room Property Management

(36 reviews)

Buckman, Central Eastside, Southeast Portland

I have worked with Living a room for nearly 8 years now, and they have managed two duplex…read moreproperties for me. Since I recently sold both properties, I am in a good position to assess their level of service throughout the process of onboarding, management and ultimately disposition of the property. LR makes it very easy as an owner. They take care of everything quickly, and are responsive to both my needs and more importantly, those of my renters. I had several managers responsible for my properties over the years, and most were very solid, and they handled the transitions from one to another very smoothly. I would like to especially recognize Ash, who was responsible for monitoring and arranging all maintenance on my properties; she is terrific! She was always very responsive and responsible, and answered my queries or made sure they were handled, even when she was on vacation. Moreover, she personally made sure to get things done quickly and to a high standards, both when required by the renters but also to help me get my second property sold. I will miss working with her in particular, and with LR in general. Very solid organization, and I highly recommend them if you need a property manager in Portland.

In response to my earlier 1 star review, Living Room suggested that our problem related to the…read moresecurity deposit. There was that issue, of course, because they made that process difficult. But, the big issues were the handling of their management duties. Here are some examples: They "inspected" the property at least 1x/year (indeed, I recall that paying them to do that was built into our contract with LR) but they did not note any of the multiple lease violations (e.g., three people living there when only one was on lease), furnace filter not changed - (ever!) - nasty and also very bad for the furnace, installation of window air conditioners by tenant without notice to owner in violation of law - and the tenants damaged two windows and completely ruined another in the process (which is why law provides that owner be notified so owner can arrange proper installation, which we would have done happily). Another example: a lease violation they did note at *every* inspection (e.g., disabling of smoke alarms) were not enforced - a huge insurance violation that would have been disastrous in case of a fire - someone could die and owner would be responsible - and even without a death, insurance would have an "out," which would cause horrendous owner headaches! And the penalty clause in the lease requiring the tenant was to pay fines for disconnecting the smoke alarms was never enforced by LR even though the violation was repeated. LR charged over $100 to replace a refrigerator pan to catch leaks/spills from the refrigerator with a plastic pan that was clearly designed for something else because it had an open drain hole in it (!) - and this "replacement" occurred after LR was informed we were replacing the refrigerator; they issued "normal wear and tear" reports even when tenants used of bathtub for dyeing materials and scribbles (presumably by their child) with permanent markers on bath enclosure left permanent stains (the move-out cleaning helped but did not fully cure the problem, so the tub and enclosure are still faintly stained); also included in "normal wear and tear" was damage cause to the wall/ceiling by burning candles in one of the bedrooms. Toilet seat covered in candle wax - replaced with a cheap plastic cover that was the wrong shape. LR did nothing for a long time about need to replace caulking in bathroom which, of course, could cause expensive water damage and mold, and when we discovered the problem, LR charged us for takeing care of that item -- and when we discovered the work had never been done, LR said, oh, too late to take that up with the company doing the work because we (the absent landlord paying a for property management) should have reported the problem right away. Two other issues with that: first, it's up to LR to be sure the work is done; second, it was their in-house maintenance folks who did the work! After we proved was LR who had been paid to do the work (note: they put the burden on us to review files, etc. to establish what they should have known), LR sent someone to do the job who did not do anything close to a professional job. Seriously. The joints in the bathroom were not sealed!! Also, LR said tenant reported a roof leak but LR did not check; rather just sent a roofer who came up with a very pricey contract - and when we asked about other bids, we were told we would have to pay LR 10% of the any other bid we accepted!!!!/.... Then - and this was very disturbing --- it turned out there is no evidence at that the roof was leaking then (and there have been no leaks to date). Too, paid for front door to be shaved down because tenant complained it was sticking; turned out really not problem with front door (except now a gap because shaved down) but problem was with security screen door, which LR never fixed -- we did that easy repair after LR was out of the picture. So, nope, our problem with LR is not about being unhappy with the laws concerning security deposits. Its about frustration - not to mention the substantial cost to us -- with dealing a group of people who always struck us as very nice folks but, at best, are simply too disorganized, and either do not know how to maintain property or enforce n lease terms or simply do not want to deal with the hassle of ensuring the property is maintained and that the tenants are complying with their lease.

The Caplener Group - realestatesvcs - Updated October 2026

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