Chef Lin- Chattanooga TN
Good food, bad service. If I were to rate solely on food it would be four stars. The food smelled fresh and there was a lot prepared. The staff was mostly friendly and told our group to sit where we wanted. We needed two tables for 15 people, but three did not show up. Our waitress was nice and friendly. One employee who knew very little English kept walking over to our table, staring at the empty seats. I was aware that they thought the restaurant was going to be packed, but there was plenty of empty seats and tables in our section. I didn't count, but I'm thinking at least 70 seats were open. We were having a good time enjoying the food and conversations with family. It's hard for us all to get together with most having busy schedules. A large group of people probably from Mexico decided to sit right next to our group. They were short one table. Two employees came over to my group and took the smaller table where we talking and eating. They didn't ask or even try to be considerate. Some of us laughed in disbelief. Some of us got upset. The room was 25% filled and they took our table as we were eating. My son was angered so much we had to step outside to cool off. My wife talked to the owners wife and told her we wouldn't pay tips. The owner's wife said she couldn't change the charge. My wife told her that she would cancel the transaction Monday if she wouldn't change. They agreed and we paid cash to cover the food, but no tips. I slept on this to see how I would feel the day after the issue. I don't think the good food made up for the horrible treatment of my family. I will never go back to that restaurant. I am used to poor treatment having been stationed in jobs across the nation. My wife is an immigrant and can tolerate horrible treatment better than most other Americans. We were stationed in California for 13 years and understand cultural and racial differences better than most. I don't know whether culture, race, or our mixtures of each had any influence on our treatment, but it was obvious that these two employees had more concern for the Central American group (Mexican nationality or other Hispanic culture), as they took our table and gave it to them. No one in that group even looked at us, apologized, or seemed to care. I know that culture. It's not unusual in California. I also know the cultures of China. Like most, there are people who are brought up with respect and some who are not. The two employees who took the table as my family was sitting and talking had no respect. We cook at home and don't go to restaurants for just the food. I thought about the good food, but the service is more important, especially for a family get together. Service is more important than the food, thus I could only give this place two stars. I couldn't sleep because of the poor service. My wife and I can cook anything these restaurants cook and for much lower cost. My son who got mad was right. The restaurant should have at least cut our bill in half. Our family time together is worth more than any reduced or free meal. We will never go back to this restaurant and risk getting angry or losing sleep.
Solutions?
The employees could have kindly requested the table and diffused the anger. With so many empty tables and chairs, however, we still would have felt disrespected. Maybe we would have laughed more? It may not be enough to just train these two employees. The owner's wife told my wife that she couldn't change the transaction. My wife informed her that she had to. The owner also expressed his concern that we had a few empty seats as my wife negotiated the cash payment to cover the food costs. Did he approve of those employees taking that table out from under my family members?
SAH, 2025-01-26 read more