OMG!!! These folks don't even rate ONE STAR, but Yelp won't ALLOW you to post with no stars! & I USED TO LOVE this place! It USED to be good... but TONIGHT IT WAS BEYOND HORRIBLE! It started off with the fact that the cashier forgot to give me a cup for my drink for my meal I ordered & it just went downhill from there..... (& she seemed perturbed that I had the audacity to ask her to do her job and give me a cup!) Then, we had the pleasure of waiting for what seemed FOREVER for our meals... the lady WHO ORDERED AFTER US was complaining too (even BEFORE WE DID) Then, when we noticed a large amount of water on the floor, IN THE MIDDLE OF A WALKWAY, where someone could SLIP on it & REALLY HURT THEMSELVES, we told one of the employees. To her credit, she went and got a "wet floor" sign right away... BUT THEN THEY LEFT IT THERE FOR OVER A HALF HOUR! (& it didn't even COVER the water... they just sat it down NEXT to the water... for people to STILL SLIP ON! I GUESS THEY NEVER HEARD OF A MOP?!?!?) After waiting forever and a day for our food, the fries were COLD & ALL THE FOOD was OVERCOOKED! (to the point of being ALMOST INEDIBLE!) So when I asked if we waited so long to wait for the fries to get cold, they asked if I wanted them to drop a new batch of fries for me? ... "yes, please" I said. Within SECONDS, she slopped another batch of COLD fries down next to the current cold fries.... apparently the ones sitting right next to them... COLD and ALL STUCK TOGETHER IN A WAD! NOT NEW FRIES DROPPED and then delivered to the table once they were ready, as it SHOULD HAVE BEEN! Then, as we watched ALL of the employees gossiping & chit chatting in the back, a customer had to come to the back to ask them to come up front to take their order. (& the floor STILL HADN'T BEEN CLEANED UP - BUT THEY HAD TIME TO CHIT CHAT & PLAY AROUND IN THE BACK!!) A few minutes later, I got up to refill my sweet iced tea.... NO ICE! (apparently doing their jobs is simply TOO MUCH to ask of this crew!) so I just added more tea to the very little ice I had left... took a drink & nearly CHOKED ON IT because it WAS NASTY & FERMENTED (I THEN realized WHY one canister was pulled forward & the other one was pushed back the first time I got my drink..... apparently a customer before me did that for the next poor customer that came along.... but an employee just PUSHED THEM BACK IN THE SAME LINEUP, INSTEAD OF CHECKING THEM, TO MAKE SURE THEY WERE BOTH [OR ANY] WERE STILL GOOD - NO DATES/TIMES on any of them, either - like the health department REQUIRES). I DID get more tea from the other canister - it was still good - must have been the one I served myself from before - BUT NOW I HAVE TO DRINK HOT TEA WITH NO ICE! NOT ICED TEA! More customers dared to come in and interupt their GAB FEST... it was ONLY THE DINNER HOUR, AFTERALL! ... I watched them stand there several minutes until I just couldn't TAKE IT ANY MORE! So I YELLED (yes, YELLED loud enuf for everybody to hear) to the chit chatting crew in the back that they had customers who wanted service up front & they wudn't have a job much longer because at the rate they were going, they would be going out of business soon. There was more, but I'll let y'all UP, now! THIS WAS ONE OF THE WORST EXPERIENCES I HAVE EVER HAD! and remember I USED TO LOVE CHEESEBURGER BOBBY'S! SOOO SAD! I fear for the lack of longevity of this place. Im HOPING A MANAGER OR THE OWNER WILL SEE THIS REVIEW & TRY TO SAVE THIS PLACE - I would really like to be able to go back & have a good experience there, but I fear that might be impossible. I DID ask where the corporate headquaters were located & if we could get an address or phone number, but of course we got an "I dunno, try checking the website" AMAZING! ABSOLUTELY NO CUSTOMER SERVICE - NOT EVEN POLITE DECORUM, let alone any professionalism - GOD FORBID! read more