While delivering our drinks, our waitress (Annai) had an accident; she dropped the glasses onto the table, and since they were made of glass, they shattered, sending shards flying across the entire surface. She offered to replace only 3 of the 8 dishes we had ordered, without considering whether any glass fragments might have landed on the others. Furthermore, she told us that one of the two managers would come over to our table, but no one ever approached us. Her excuse was that they were busy, yet there were only three other occupied tables in the entire restaurant. We waited for over half an hour for someone to come by, but in the end, only the waitress returned--this time to tell us that they would give us a "discount" for what had happened, even though, honestly, I don't think we should have had to pay anything at all. My family felt that we were being discriminated against from the moment we arrived; for instance, they seated us at a small table despite there being 8 of us (and larger, unoccupied tables available), and because we were speaking Spanish, they did not treat the incident with the seriousness it deserved. We will never return, and I hope no other family ever receives the kind of treatment we did. read more

Ordered cheese bites. Scam, only 16 little pieces as opposed to the actual photo on the menu. If you cant afford to give what you advertise, take a new picture or close your doors. read more

Cheddar's Scratch Kitchen - A scam - American Near Me - Laredo, Texas

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I used to frequent Cheddar's until my daughter's tenders came out pink and rubbery which to their credit they remade the order only to end up with the same thing. They have a really nice bar, but don't seem like they focus on cleanliness. We were there for dinner and we noticed gnats flying around. Then we got our glasses of wine which still had lipstick on them the bartender was kind enough to let me choose another glass only to end up with a glass full of lipstick on one side. bartender ended up not charging us for the first glass which was great of him, just wish we had clean glasses and no gnats flying around to begin with. read more

Ordered curbside pick up! It was on time, hot, not microwave hot. Had the lemon chicken with carrots and the cheesy broccoli casserole and my hubby had the ribs with corn and the cheddar-bacon mashed Potatoes... I felt like I was at my Gramdmas back in the day; best home cooking food on a long time! Will be ordering again for sure!! read more

Where do I start! I'm sure the 5 stars are from people the restaurant knows. This place use to be nice to go to. I use to go every weekend, but some waiters are more concerned and attentive to larger tables. Which makes small parties invisible. They knew they did so bad that they made sure I didn't keep a receipt before leaving. We waited 25 minutes to get a menu, then food took about 45 mins after ordering. After that the pasta had no sauce on it at all, and they failed to put condiments gravy for meatloaf and strips for our other plates and they never came by so we weren't able to ask for missing items. Overall bad experience, but it was good while it lasted. Just not it anymore. Carinos next door is way better at customer service regardless of how busy they are, they take care of you! read more

Definitivamente no lo que esperaba! All the food looks great online and on the menu as well. Everything just looks so appealing. But once you order , the food looks nothing like the pictures. My daughter ordered a steak and it was literally burnt and the size of her palm!!! I'm so glad she doesn't eat a lot. It was like a mini steak. My pasta bowl was sloppy and like extra water at the bottom of the plate. I want to say the butter croissants are about the only thing right with that place. Taste like a glazed donut. Not a restaurant to go for a bday celebration read more

I'll give this place a three and the only reason why is because usually my steaks do not come out the way I want them to. Usually I have to ask for medium well because my steak is too rare when read more

On Saturday, it was pretty packed. Filled with people. My friend and I got seated rather quickly, no reservations. They have a casual dining side and a bar side with tvs to watch sports. Sat down and they gave us these croissants with a honey butter glaze drizzle which was great. We shared the chips and queso appetizer, it was really good, free refill on chips. I ordered the half rack of ribs and fried shrimp. Got 4 pieces of shrimp my ordered, they weren't crunchy, rather soggy. I had a wet towelette packet underneath my ribs. The ribs are stated that they are slow smoked but you can obviously tell they aren't, there would be some type of smoke flavor and some type of smoke ring. Ribs were tender but the meat tasted old. Side portions are extremely small, when we're talking about the rice or the corn. Maybe e enough rice and corn to go in a 1 ounce container. Service is good, good atmosphere, but the food is subpar, from what we had. Avoid the ribs and fried shrimp. Prices are good there though I will say that. Food came out quickly. read more

Cheddar's Scratch Kitchen - Best thing I had all night - American Near Me - Laredo, Texas

I made a trip up to Laredo on business so decided to give my brother a call while I was in town. When I got to the house he said let's go to Cheddars so here we go about 1:00pm. This was my first time in a Cheddars so when we checked in I remember saying to my brother "this place is nice!" The hostess sat us down, waiter came along and got our drink order so I went with raspberry tea. When the tea got there it was warm with very little ice. Ok no big deal, I was thirsty. I ordered the sirloin steak with rib rack, same as my brother. Spinach dip for the appetizer. Got the house salad, tasted great, plated nice. Appetizer got there with chips and I tore into it, good flavor but wait .. is that hair? Expand on the photos! I've seen hair before.. just 1 strand. But 2? One on the chip side and another on the other side of the plate. What ruined it for me was the type of hair.. manager was notified by the waiter and he came over to apologize and let us know he will remove it from the bill. The sirloin was small and well done, I ordered medium. Ribs were ok, I took them to go after I ate the sirloin. I think the hair incident ruined it for me, my brother likes Cheddars so I can't say it's a one star, it was my first time. This may be an isolated incident, but how? Shouldn't cooks wear a hair net? Or do the cooks there wear muscle shirts? Where did these hairs come from? read more

Cheddar's Scratch Kitchen - Santa Fe Spinach Dip - American Near Me - Laredo, Texas

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Food was good but I can't say the same about our service . Our waiter was not the best. He wasn't attentive and seemed bothered by our presence. It was my birthday dinner and it wasn't as special because our waiter wasn't pleasant at all. read more

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I've been here a few times now and the food is always good. It's pretty cold in this place so bring a sweater! You get good portions and the presentation is always perfect! read more

Cheddar's Scratch Kitchen - Best Monte Cristo ever! - American Near Me - Laredo, Texas

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Server was very attentive. Kitchen staff served us undercooked chicken. Sent the plate back, didn't wanna risk getting another plate with special sauce treatment. I guess that is what you get when a restaurant focuses on quantity over quality. Definitely stay away from this place. read more

Dirty, dirty dirty. They place is just dirty. Staff need better training, including manager.

I think this is very plain food with a few items being OK. The complimentary croissants were buttery and sweet. They were good! Had their sampler platter appetizers. The chicken tenders were good but the spinach dip and the cheese dip were congealed goo. The steak was cooked to order and was seasoned nicely. The green beans and mashed potatoes were ok at best. I had a Long Island ice tea and their Maui Margarita and did enjoy both. I did like the service - the staff was attentive and friendly. read more

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I'm a Sales Rep that was picking up an order and it turned out to be a nightmare. They charged me the wrong order and it took close to an hour to get this all resolved after they had already loaded my car with the food. Very inconvenient and I was late for my lunch with my client. I will not use Cheddar's ever again for catering! Unhappy Customer read more

The WORST SERVICE!!! Apart from lousy service, their employees are SO rude & disrespectful!!!

Great customer service and food is good!! Prices are very nice too!!! Just make sure to check your tab cuz mine had an extra charge. It was fix but still. Over all will be back soon!!! read more

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Worst service I've ever had. Been sitting here over 20 min. Nobody has even asked if I needed anything. Well they didn't want to sell me anything. No one asked if I wanted water, a menu, nothing. I sat there 15 min waiting to see if somebody acknowledged me so I could ask for the manager. I finally got the attention of the girl at the front door. The manager shook his head. He couldn't believe I'd been left there that long. I left. Will never go there again. The only reason this gets one start is because I couldn't post with no stars. read more

The visit started out bad as I was taking my son to the restroom where an employee was finishing up and did not wash his hands. I informed a manager and it wasn't handled as promptly as I would have liked. The waiter made it back to the kitchen before he was addressed. The Manager came to thank me and I gave them the benefit of the doubt. The food was great, but I still couldn't get past the fact that I had seen the employee not wash his hands after using the restroom. read more

Cheddar's Scratch Kitchen - American Near Me - Laredo, Texas

Sever was fantastic. Very charismatic, witty, and sociable. however, that Doesn't make up for the lack of taste in the food. we tried two of their pastas and was not impressed. read more

Horrible service. I never got to find out if the food was good. We were seated and waited a good 10 minutes. Our server came by and got our drink order. We did not see him for another 10 minutes or so, so we got up and left. The restaurant was not busy. Very disappointing. The young lady that sat us was very friendly, hence the 1 star. read more

So far we had good service. Since this restaurant is new to Laredo we had to wait 15 mins. It is really not that bad. Our waitress was Cecilia and she was wonderful. It was 2 adults and one child eating and our total came out to $36.00. I think that is a great price for the food we ordered and the amount that was served with it. Everything was delicious! read more

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I am extremely impressed on the accuracy of their to go orders. We have ordered take out from other resturants & we always have some item(s) missing. This is our 2nd time ordering take out from Cheddar's and each time has been perfect. Everything is complete and taste just as great as if I was eating at the restaurant. I suggest the ribs/shrimp combo. The ribs are heaven. Most importantly was the attentiveness of the staff and accuracy of my meal. read more

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I had the full rack of ribs. While I'm fairly certain they were boiled, the truly fell off the bone and tasted pretty damn good. I was impressed and would definitely go back. I wish I knew my waiters name as he did an excellent job of keeping everyone's glass full and was always around if you needed anything. Very happy overall!! read more

You can dine inside. Service and food was sub-optimal. We got seated at our table very quickly. However, no one came to serve us. After 20 minutes, I used the tablet on the table to call a server. read more

One of the most accommodation locations! I cannot thank the staff enough for being so great and caring! I went in last night with what was supposed to be a party of ten. Was seated without a reservation within 10 minutes on a Saturday night. I could not believe it. Within a couple of minutes of being seated we were notified that our dinner party would be at 30 guests. The staff worked with us quickly to relocate us. They communicated with us at every step of the way. Our waitress was so helpful! The food and drinks were amazing! Our entire experience was great! The entire staff at cheddars from hostess, waitress, managers, cleaning staff, etc. made the experience amazing for my father's 68th birthday! read more

I don't know why cheddars scratch kitchen has 3 1/2 stars this place is exceptional I really enjoyed the chicken fried chicken every time that I'm gone but what is really exceptional about this establishment are the great staff and welcoming vibe read more

Chips and Queso is delicious! Our entrees were a tad on the salty side, waitress seemed anxious to get the night over with but Overall good experience. Will come back to try the steak. read more

Cheddar's Scratch Kitchen - Chips and Queso is delicious! - American Near Me - Laredo, Texas

Great place for cheap drinks and food! Drinks are delicious and you have so many to choose from. The food menu is also huge. I love the salmon and buffalo chicken wrap the most. Portions are huge so I normally get two meals out of my leftovers. read more

First time here. It was pretty cool that we didn't have to wait in a long line. We were seated rather quickly. Our waitress was really awesome. She offered that we get appetizers so just for that reason alone we choose the chips with spinach & cheese dip. Really good I must say. I had a strawberry lemonade to drink. Wow, I was really impressed. 1st place that I pick my favorite drink and it had strawberries in it. Decided to try the baked potato soup. It was pretty good. Finally had half of the Monte Cristo sand which. It's a deep fried ham & cheese. It's slightly sugared brioche is sprinkled with grated cheese on the outside of the bread. Not only that but it's crispy as well. I left with a happy smile and really full. read more

Cheddar's Scratch Kitchen - American Near Me - Laredo, Texas

Food was ok, we usually have better food but the New Orleans Pasta was cold and lacked flavor. Ribs were dry. Service was very good. Tried to pay however and somehow they lost my credit card. Waited 45 mins and manager apologized as well as the head chef. I was told they would comp us a meal and they would mail us some vouchers. That was a couple months ago. I called back and they advised me they didn't recall the issue and someone would contact me but as expected that didn't happen either. read more

A new location for the Laredo area, went for dinner, no wait, friendly staff. Our waitress explained that everything was made from scratch, and having experienced other locations, we were excited. One thing we love is the crescents, expecting hot and fresh. We got a warm/cold and a hard batch. Obviously not fresh out of the oven. Ordered the spinach dip, expecting fresh and hot, hot yes, but it didn't look fresh. For our sides, we asked for the cup of chicken tortilla soup, needless to say we didn't finish it, too salty or too much cumino, whichever it was, not good. Wife ordered the chicken pot pie, the inside was too thick, and bland, must say KFC has a better pot pie... I ordered a sandwich, which was good, and the mango and strawberry teas were really good. If we return, I think it may be for a drink and maybe an appetizer. Hope this was just bad timing... read more

Went for early dinner at this new location in Laredo, its been open for five days. Not bad of a wait for 4pm on Friday, nice brand new atmosphere, packed with people and more help fleeting around doing a lot of standing around, but again training mode and a lot of so called managers I guess watching. We ordered the Chips and Queso appetizer, small portion just enough for one person, so this was a small disappointment. Ordered half slab of ribs with steak, side order of red beans and rice and broccoli. My husband ordered the Cajun Pasta. My Entrée was served on a tiny plate where the food was over the edge of the plate, I guess this is a strategy to make you feel you are getting a very large portion, but for me was a turn off. Once you start digging into your steak (tiny) your ribs go flying off the plate. The red beans and rice were served in a ramekin and lukewarm at best, broccoli was perfect. I had asked for Tabasco, it never came. My husbands pasta was good and served in an appropriate size bowl. Overall, I will return because the bar did look inviting, but only for a drink and appetizers. The food is the same quality of Chilis, Applebee's, etc. as a matter of fact the food at Denny's at the Port location is better (don't go to the one downtown). They better speed up with quality of food before the newness wear off. And Please use bigger plates!! Don't be like Panda Express. read more

horrible!! if you want to go and sit down and never get acknowledged by there staff, this is the place. we were never greeted by a single waiter and there was plenty of them, but what do you expect even you ask for the so-called manager to complain and he himself takes 6 minutes to come and talk to you. Thanks for Ruining my Wifes Birthday Dinner, We went elsewhere where they provided Outstanding service. read more

I like this place. I've heard some say this wasn't what they expected but service seems very attentive as my wife and I were on lunch breaks and they got us out fast but we always order the same thing which is the grilled salmon which always is on point and all the sides are incredible. I've heard bad reviews on the steak. I'd assume that's something you just don't get from Cheddars. Nevertheless their appetizers are solid. Buffalo chicken bites and Mozzarella Wisconsin cheese bites are good too! read more

For a new spot in town, the wait for dinner was not bad, they gave us an estimated time of 45 min and got our table in 20 min. The service was excellent with very attentive staff, the food was done to perfection, and the menu prices not expensive. Definitely one of my favorites restaurants in Laredo. read more

Service was good despite it being lunch hour. Food was at the right temperature and well made. Just for reference; Double check plates leaving the kitchen for missing elements. Just so when it gets to the able we don't need to ask for additional elements. read more

The food was excellent and service is awesome ...love this restaurant..The chicken fried chicken is my favorite the dinner portion. Love the environment:') read more

Disappointing. Some plastic wrap was served with an unfortunately tough steak. My chicken was rather dry. A clear fall from standards even a year ago. Good service not enough to make up for mediocre at best food. read more

As we went in hostess was bearable not as polite as should be. Waiter waiter was extremely unprofessional, I would appreciate a good evening sir versus what's up what's about you man. Was never attended to after giving our order until our order finally came in. Asked for a steak rare as I enjoy but it was cold & rubbery. When mentioned I felt as the chef was upset as he kept walking in and out of the kitchen staring at me. As we were celebrating a friends party and having a few laughs we were approached and asked to be quiet that was the only time the waiter was polite and professional all night. I have never been treated with such disrespect and when asked to speak to management I was informed they where unavailable. Never going back again. read more