We had a wonderful experience at this kids' playground! The place was clean, safe, and…read morewell-maintained, with plenty of fun activities to keep the kids entertained. My child had a great time playing and didn't want to leave! The staff was friendly and helpful, and the overall atmosphere was welcoming. We'll definitely be coming back again!

Such a cute and fun indoor playground!…read more The place is clean, spacious, and has plenty of activities for kids. My daughter had so much fun playing here! It's a great place for little ones to burn off some energy. Highly recommend!

This place is very cute. Came here to bring my almost 3 year old and he really enjoyed it. It's $25…read moreper kid and $5 per adult which I think is reasonable. Probably work for those parents I see that let their kids run loose and they're just sitting on their phone but for parents like myself and my husband, we really can only handle about an hour at this place. Make sure you wear socks or you can also pay $3 to buy some. The place is clean from the looks of it. There are some things that had the paint peeled off and one game wasn't working but that wasn't too noticeable. They have an area specifically for those 2 years and younger and then an area for kids ages 3+. My son did both since he's in between but primarily stayed in the 3+. I'd be back to let him burn off some energy. Only thing I didn't like was we couldn't park our stroller inside.

So it's been a couple months now since I've had my child go to play pie. And it's been helpful for…read moremy child's schedule and routine. I've hesitated a lot to post but as I've been coming almost everyday or having a monthly membership it seems like I MUST due to some lacking of how the business is being run. 1. The staff/ employees are not attentive to running the business hours. They are nice but they do not pay attention to the customers. There will be days where the devices like the carousel is not plugged in to start the day when it's past the opening time. I would ask couple of times on different days letting them know it's not plugged in. (My husband also had gone couple times told me the carousel was not plugged in). Not only the carousel but the arcade for Mario Kart would not be set up where I would call up an employee and ask them about it to set up so the kids not just my child can play ready to go. When a business opens the place should be ready to go for the customers but it would be funny that the customer would have to ask to have the things ready. I am surprised and frustrated because I'm like wondering why isn't the carousel working? Is it broken? No it was just not plugged in ready to go. Why would the business be opened if it's not ready for its customers to use their equipment? I've seen sadly that the employees are just having fun amongst themselves talking in the front but they don't pay attention to the customers wanting to purchase food or drinks or snacks where they have to then just go to the front. I've seen some parents calling the staff for attention but they're not answering where they end up walking to the front. Seeing that is very frustrating because the employees are not doing their job. They don't watch our kids but at least pay attention to the customers trying to purchase one of their own goods. 2. The cleanliness IS NOT MAINTAINED.. This week my mother in law went to play pie and told me she had killed a roach near the car carousel. I'm so sad and disgusted to hear this. I don't know how the facility is being taken care of or how often but this explains a lot. I'm very disappointed to hear this because my child loves to come here but seeing some things on how the business is run makes me feel lack of trust, worries and not safe environment. I'm just hoping things can improve..

The place was very well kept up! This staff member there Mickeala was so nice helpful all with a…read moresmile , so refreshing to have people like her working around family's overall will be bringing my kids back soon !

We celebrated my daughters 10th birthday here and we all had a great time. Our party host was…read moreEsmeralda and she was the sweetest and very attentive.

My daughter really enjoys this play place Staff is usually…read morenice never had any issues Place feels and looks clean and well maintained I have seen staff regularly clean and vacuum Easy time system to follow when child's time is up They have a snack and concession stand They also have a small area for toddler kids which my daughter loved I would recommend this place for a hot day activity to stay cool

Came here today and was impressed with the cleanliness upon arrival. I like the size of this play…read moreplace, it's perfect for ages 6 and under. My 5 year old and 2 year old LOVED it. When my 5 year old tried to go into the smaller kid area (ages 4 and under) she was asked to leave by the female teenage employee at the entrance. This was at the same time that a 10 year old girl had been playing in there the past 20-30 minutes. When my daughter came to me crying I tried to walk her in there thinking it must not be a big deal because there were a few big kids in there, who looked to be around ages 8-10. I was surprised to be turned away by that same employee (while the other big kids were still in there). So confusing! I pointed this out and she said "that girl is sitting" (she had been hanging all over the merry go round just minutes before, which is right next to where she was standing at the entrance) and then the employee said "she also has a little brother here" (he looked about 4 or 5). So then I said "okay so can my daughter stay because my 2 year old wants to play in here" she then told us no and blocked us from entering. I went to the front desk and told that girl about the situation and she got the manager. He explained that it's for safety WHICH I COMPLETELY UNDERSTAND - but then take out the other big kids so it's not confusing for anyone! He finally did have the bigger kids removed, and there were about 4-5 other way bigger kids than my daughter. It felt like we were being singled out by the staff here. They said they asked the other people to leave the area but they "didn't listen." Lol. So people like me and my daughter who listened were the only ones removed I guess. I guess you can just act like you don't understand and you get to break the rules, even if the rules are there for everyone else's "safety." This could be a learning opportunity for the staff here but you can go find out for yourself. I wanted to avoid this word but it truly felt like discrimination based on us being the only family removed. We won't be returning.

This is my second time having my son's party at Urban Air Fullerton, and both times the entire…read morestaff was overly accommodating and professional. This year I reserved a party room, and Montze was our Host, she was excellent. By far the absolute best service I've ever gotten. Attentive, patient, accommodating & caring, she was great! The kids really loved being able to use the TV the way that they wanted to in order to entertain all 10 kids Wish I would've left a bigger tip Thx again Montze!!

The kids had a great time, and our party host was wonderful. This review is not about the staff…read more Our party host was friendly, helpful, and did a great job keeping the party running smoothly. My frustration was with the way management handled changes to party packages. I booked and prepaid for my son's birthday party in June (for a July party) during a promotion. Before the party, I even called the party hotline twice to go over the details of my reservation, and at no point was I told that the attraction tiers had changed or that there would be optional upgrades available. When we checked in with seven excited kids ready to play, I was told I would need to pay additional fees as their packages had changed. Mind you, I had already paid the $200 for the party in June. I had to pay $35 for an extra kid because the new package included 5, not 6 kids. In addition, I had to pay an additional $9 per child if I wanted everyone to have access to the attractions they wanted to use. That wasn't the time to be making an unexpected spending decision, and realistically I wasn't going to tell a group of kids that some of them couldn't participate. (I was prepared to pay for one extra kid and an extra pizza). We ended up paying $360 instead of the $260 I had budgeted. To add to the confusion, I also didn't receive the balloons that were included with my party package. After reaching out to management, they explained that the attraction tiers had changed after I booked and clarified how the pricing worked. While I still think the communication leading up to the event could have been much better, I do appreciate that they took the time to respond, acknowledged that the communication wasn't clear, and offered two complimentary Unlimited Play passes and a large pizza as a goodwill gesture. My suggestion to Urban Air would be simple: if party packages change after customers have already booked, proactively notify them before their event. It would avoid confusion, unexpected charges at check-in, and allow parents to make informed decisions before arriving with a group of excited kids. What would be even better is that when you book a package, you are locked into that price and details instead of it changing. I would be really hesitant to book another party here because I wouldn't know what price I would ultimately be paying day of. Overall, the kids had a blast, and we'd likely return to play. I just hope the communication around birthday parties improves, because that's what took away from an otherwise fun celebration.

very easy, kids loved it, very helpful and kind staff. We would love to book this again.read more

I learned of this place through my daughter's summer camp. I sort of liked that it wasn't that…read moreknown for day to day play. The owners are so sweet, very welcoming, helpful and sounded very passionate about their place. They did share that their business was first primarily to host kod's borthday parties, they have so many differwnt packages and options. Can't wait to host my daughter's birthday there. Play area is huge, not so crowded on a Friday afternoon- just enough to see many kids having fun. I really like two things mostly, there are cameras all around with screens facing right where parents can sit and chill while wayching over their kids. Finding the place was easy and so was parking. I wish they open on weekends too!

8/17/26 birthday planning inquiry with Adam…read more I had a nice conversation with Adam regarding booking for a birthday. He was knowledgeable and patient with all my questions. Whenever I had a question he was unsure about, I was placed on a brief moment hold and he would have an answer for me as soon as he got back. We checked in again beginning of September and head count information as we near my event date. He was thorough and always provides an email updated promptly after we complete the call. Even though I am not a John's incredible pizza fan, I am definitely a fan of their top tier birthday event staff service coordination. Adam has been fantastic thus far. I hope we have a smooth birthday celebration for my daughter! Thank you, Adam for everything!

I used to really like this place but the last few visits have been horrible.. think Chuck E. Cheese…read moreback in the 90s - everything is broke, missing balls and parts on games, overly loud ...... and I still can't quite figure out what the "aroma" was that permeated the place today. Prob better I don't know. And this wasn't the staff's fault. Entire game floor and ticket booth areas ran by 2 young men... pulled in every direction for broken games and refunds. Waited AT THE COUNTER for ticket rewards for 10 minutes. A little crazy with 2 little guys... and no line... literally just waiting for one of the TWO guys to be free. They looked ragged and prob could've used a little extra help. The food is okay. Very slim pickings at lunch time... you have to wait for the pizzas to come out or you may not get any. No salad bar at lunch?! Don't know if that's normal on weekdays or just a today issue as we usually come at evening or on weekends.... But not okay considering I cannot survive on pizza and microwave pasta. Anyhow, I don't know if the poor staffing and few food choices is deliberate- to discourage lunchtime visitors or just the way they do it... but it's not working for me. It's pretty sad that even my 2 lil guys (5yo, 8yo) both said "Dave"n"Busters is better, right?..... The truth outta the mouth of babes.

Lucky Art Craynology was so much fun! The kids absolutely loved it, and it was a great summer…read moreactivity that wasn't overpriced. The staff was friendly, patient, and made the experience enjoyable for everyone. There are so many fun activities for all ages, making it a perfect outing for families. They also host birthday parties, which would be a unique and memorable experience for kids. We had a wonderful time and will definitely be back. I highly recommend it to anyone looking for a fun, creative, and affordable family activity!

Great place for kids to learn about colors and how crayons and markers are made and work on fun…read morecreative activities

My niece loves it here and it's always a great option for us to tire her out on a weekend when it's…read moresuper hot outside. Very cute and clean here, only real complaints are that part of the experience depends on what the other kids there are like, but of course nothing they can do about that. Call before coming over if you live any distance away bc they will close the entire play area/adjust their hours for birthday parties. Big bummer for your little one to see kids inside playing and not be able to come in lol.

We came first thing in the morning and it's visible dirty. The first whiff I spelled is pee the…read moremoment I walked in. Why is it so dirty. The place is cute and all the playgyms are great for kids but they really need to update their cleaning policy. They're clearly not cleaning on a daily and or regular basis. The Brea location is much cleaner and would suggest going there instead.

This is my second time I come here with my family, first time as the American Ninja Warrior…read moreadventure park, and now as Funparx and once again this place delivered! First time we went as a party of 20, and this time we got a great deal through Groupon 12 bucks for kids for an hour of play and trust me, that's more than enough time! Between 11-12 was tiny tots time but we got lucky and since no one showed up by 11:30, we got to go in first and the park was literally empty, we had the entire place to ourselves! From the obstacle courses, and massive jumping house this place makes you get your workout in! For the kids, they had so much fun exploring, doing flips, hiding in the ball pit, and exploring-You need to come to this place! On Saturday nights they have 18 and over which is pretty cool but there's so much to do! They have a refreshment stand with chips, soft drinks, candies, and even ICEE! It is a little hot in there, so bring water that was my only suggestion! Although it's not ninja warrior anymore, this place still packed a punch! They do parties as well and have a large area for your guest and prices are not over the top like other similar places! Overall will we go again, damn right we will! Will we tell others about it, yes we will! It's a great place to get the kids off the screens and into a more athletic atmosphere!

There are deals on Groupon, so each person came out to be about $12. These deals also did not…read morerestrict me to a reservation time and provided me with the socks that the facility requires you to wear. There is a "ninja side" with 3 different sets similar to what you see on American Ninja Warrior. The equipment was sticky, but that should be expected as the many kids and few adults do get quite sweaty while completing the course. There is also an inflatable side, which is a large bouncy house equipped with slides, small obstacle course, ball pits, etc. Pretty fun stuff [: