I just needed help today and the woman working was rude as…read more.. Still got my money tho....

Went here and they would not let me cash my check because I'm black and from Los Angeles. I asked…read morethe lady why I could not cash my check she told me she don't know and that the system told her to give me my check back very unprofessional also only one worker with a long line

I highly recommend you go to this location to cash your checks or pay bills less LIZ is really…read morenice she has the best customer service

I'm not sure if the manager has all the employees so scared to the point where every single…read moreemployee acts completely rude and defensive and will reiterate "I can't do this because I don't want to lose my job" or "I don't care if other ace locations do stuff a certain way I'm not going to lose my job" when you offer a phone number to verify a check. I came in to cash a check, they tell me they need to verify it after previous telling me after I'm verified once I don't need to do the process anymore. I try to be patient with the process then they tell me their managers says their closing so they can't cash it and to leave a copy of my check and my information and they will call me the following day to come back in. I call back at 11 next day because no one has called me and they tell me they have yet to verify my check due to lack of response, I offer help with verifying they have the correct phone number and offer to call them for them as I got them on the phone within 4 minutes. They proceed to tell me in a rude and disrespectful manner that they won't lose their job over that and I may mention they stated this several times to the point they make you feel like a criminal. Very horrible service, literally go anywhere else. I don't even feel comfortable they have my information now.

it's a bank. bank stuff is done here. The reviews giving this place 1-3 stars? WTF!!! you want the…read morebank to make you dinner? Do your bank ish and leave. not complicated

I knew better than to go to the magnolia location. I was in the area doing other business and…read morethought it would be more efficient since it was near. The lady that greeted me was extremely unhelpful. She was also somewhat weird. Go to the one at the plaza on Riverside Drive. Always amazing customer service!

It was a very nice experience. The representative was very pleasant and helpful. I got what I…read morecame there to do. Thank you Citibank.

Absolutely unbelievable experience at this Citibank. I walked in at 3:01 PM on a Thursday, and the…read morebank doesn't even close until 5 PM. The place was completely empty. No customers, not one. Two tellers standing around, no lines, no activity, nothing. So naturally, you'd think this would be the perfect time to open a simple checking account, right? Wrong. I was told I needed an appointment. An appointment in an empty bank. Even better, there were "no appointments available" for the rest of the day. This is while I'm literally standing in a lobby with zero customers and employees who clearly had the time. It's honestly impressive how efficiently time can be wasted here. Instead of helping a ready and willing customer on the spot, the solution was to send me away and tell me to come back another day, as if opening a basic checking account requires the scheduling precision of a surgical procedure. If this is the level of customer service and common sense you can expect, I'd seriously think twice before banking here. Completely illogical, unnecessarily rigid, and a total waste of time.

It's ok. Customer service is slow. Idk what there process is but if there's a long line of people…read morewaiting for a teller maybe you should open another person to be a teller instead of having people walking around asking if you need help....yea we need help we need a teller to help us. Also the area always is so sketch to me, not like it'll help too much but maybe a security guard out front, bc I'm always running after I get my cash afraid someone is going to jump me. It's not a very safe area, a lot of homeless people around. It's right across the mall same parking space.

I went to the bank to get some money allways busy some tellers they are so rudo same ask the bank…read moremanager she always rude it's no the first time I ask her a question she answers with the face like she doesn't like customer service she answers the questions with bad mood it's been couple of times the she does the face the doesn't want to help up

Wescom is the best.. been coming here for years and the…read morecustomer service here is always great the best credit union around..

Poor leadership for what the customers need. They want to be appreciated for there business which…read moreElgin had given them every single day with a smile on his face, also he expected the same from this staff. His success was because he gave the customers what they needed, that's what made his success in his branch.

I hate this bank. I'm switching ASAP. They make you wait in line for 40 minutes because they only…read morehave one teller in the middle of the day and then they don't help with anything even though I've had an account for years and never had overdraft or anything.

This location has horrible customer service I should have listen to the reviews. They need a better…read moresystem to let people know they are no longer taking any more walk ins. Mind you I was just waiting in line for the atm machine. There was a line out the door. She could have just talked to the entire line and stated unfortunately we are not talking walk ins for the remainder of the day we'll need to make an appointment. If you would like I could do that for you. Instead of just waiting for everyone to get to her and then telling them. She kept telling everyone she shouldn't even be there she should be helping her appointments. She could also have staffing for this reason. It was an unfortunate situation. Either they don't have enough staff scheduled or they just like to be getting yelled at i don't know. Plan your visit accordingly.

Was helped by a nice teller and then a rep named Fawn who was very helpful. I stopped into this…read morebranch to open a business account as my local branch requires an appointment which requires multiple phone calls. Neither branch allows us to start the account opening online or has the ability to conduct business in writing (email). Nice people but I fear PNC will not make it longterm. I've decided my account elsewhere. Online account opening and management will be required.

I love PNC Bank. I would give PNC Bank and Crystal Vargas, the branch banker more than five stars…read moreif I could, she just spent so much time with me personally discussing all my options. She was kind. She was absolutely lovely. I had fraud on my card last night and I don't know how that they know that they knew it wasn't me and I drove down here to this branch on Tyler and I got my card in less than five minutes you walk in there and they ask you how your day was if you want anything to drink every single time I've been to PNC Bank. It's been more than five stars. I recommend this thing to everyone. I know Crystal Vargas was amazing.

I recently had an amazing experience at Altura Credit Union and wanted to share how helpful Jezzii…read morewas throughout the entire process! I came in looking to open accounts for my two daughters, and Jezzy made everything so easy. She helped me set up two MyMoney checking accounts for my daughters and took the time to explain all the benefits in a way that was clear and reassuring. It felt good knowing everything was set up properly for their future. What really stood out was her personality , she was so funny, friendly, and welcoming from start to finish. She made what could've been a stressful process actually enjoyable.especially opening two accounts during a busy day I also wasn't sure where to invest some extra money, and Jessy patiently walked me through my options and recommended a CD with a 3.65% rate. I had no idea where to start before, but she made it simple and helped me feel confident in my decision. Her patience and willingness to answer every question without rushing made a huge difference. You can tell she genuinely cares about helping people and making sure they're comfortable every step of the way. Because of this experience, I would definitely recommend Altura Credit Union to friends and family. And if you get the chance to work with Jezzy you're in excellent hands!

An update on this issue. Altura found out that it was a fraud and that my daughter did not have any…read morecodes that she was accused of sending to someone else. It was a legitimate case of identity theft, and we are still left with an amount that was still there, impacting my daughter's banking history. Manager Karen was never reprimanded for her displayed poor attitude. We are still fighting for the rest of the amount, and my daughter lost her hard-earned money because this bank was not able to help us.