Can I give this company a 0 STAR? I took my car in because the check engine light came on and it…read morewas smoking -- clearly something serious. Instead of focusing on helping resolve the issue, it felt like Smart Auto Care was looking for the smallest possible reason to deny my claim. From the beginning, the process felt more like an investigation against me than support for a paying customer. Rather than trying to work toward a solution, they seemed focused on technicalities and fine print. In the end, my claim was denied, and I was left dealing with a major repair on my own. When you're already stressed about car trouble, the last thing you need is to feel like the company is working against you. Based on my experience, I wouldn't recommend Smart Auto Care. Make sure you read every detail of your contract and don't expect them to give you the benefit of the doubt. I tried to find a solution and find the middle ground but they are not willing to work something out! DO NOT ASSOCIATE WITH THIS COMPANY!!!!

I strongly advise against engaging with this particular contract provider. Their claims processing…read moreconsistently experiences significant delays, often spanning several days. Furthermore, they mandate the exclusive use of parts sourced directly from them, which introduces an additional day to the service timeline. It is important to note that rental coverage is limited solely to the duration of labor. I caution potential buyers to exercise extreme discretion and avoid any association with this entity.

I cannot say enough good things about Alliance Insurance Agency and working with Bret!…read more He explained my coverage in a way that no insurance agent ever has before.. For the first time, I truly understood what I was paying for and WHY it mattered. Bret spent so much time making sure everything was properly covered. Through that process, I learned I had been under insured for years while actually paying more for less coverage. Finding Alliance Insurance was truly a game changer! Customer service cannot be beat, and Bret's ability to compare multiple companies and rate costs is awesome. Highly recommend!!!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

This is the second year I have worked with Andrew Spraberry at Royalty Insurance Company, and once…read moreagain he went above and beyond. Andrew researched multiple top-rated AAA insurance companies to find the most reasonable pricing for all of my insurance needs, including my primary home, two rental properties, car, pickup, and travel trailer. By working with Andrew, I saved approximately $3,000 in 2024 and $1,017 in 2025. He has a professional yet comfortable approach and took the time to clearly explain my insurance options in detail. His recommendations allowed me to secure the maximum amount of coverage at the best possible cost among the insurance companies I was able to choose from. I highly recommend Andrew and Royalty Insurance Company to anyone looking for knowledgeable, trustworthy, and cost-effective insurance services.

Working with Bradley has been a great experience. After a frustrating time with our previous…read moreinsurance agent--who often took us for granted and didn't return our calls--it's been a refreshing change. Bradley is very knowledgeable, takes the time to clearly explain the differences between coverages, and responds to questions promptly. He's never pushy and has made us feel genuinely taken care of, which is something that feels rare these days. We're looking forward to a long-lasting relationship and to moving our other insurance needs over to Royalty Insurance.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

I just want to let everyone know that as you receive your insurance policy don't walk run to see…read moreAnna Nguyen and have take the worry out of shopping. Anna can help you find the right Home and Car insurance. Please don't hesitate to call her. Anna is the one.

Searched with many different providers and had a huge headache trying to figure out how insurance…read moreworks- was lucky enough to be referred to Andrew and he explained everything thoroughly and clearly and got me the best pricing I could find. Excellent service - highly recommend!!

First thing First, dont be manipulated by stars and…read morereviewes like was they (Andrew) have no respect for you! you are not even allowed to comment or talk, for what you need complete disaster company im so glad i stoped doing business before i even sign a paper they recommend their own contractors that are even shadier than themselves i cant even discribe how rude and unprofessional these people are. imaging you want to tell them the converage you need but, they tell you "dont tell me anything, i know what im doing" so if u want to do business with them, best of luck. in my case, there are better and more profession and more kind people to deal with than these guys,

Chris and his team have done a great job with making sure my coverages stay up to date. They are…read moreprofessional and friendly! I have been a client for 3 years and look forward to future business with Allegiance!

Chris has been my agent before Allegiance Insurance. I was quick to follow him to Allegiance based…read moreon my experience working with him. Chris is always quick to follow up, find the right deals, and is very knowledgeable in this industry. I'm very pleased with Chris & Allegiance Insurance Agency and recommend anyone to use his services.

They took the time to ask the right questions to give me the right coverage, and explain what it…read moreall meant. They saved me money, and more importantly, I know I've got the exact coverage I need. No hard selling, just questions to learn about me, and what I need. Plus a mobile app so I can't lose my insurance card, and it tracks how I drive to give me discounts for driving like an adult. Great people and a great company.

With a leaking roof, I called the office and was prudently advised to have a roofer check out the…read moreroof before filing a claim; once it was determined that hail damage was responsible, a new roof was determined to be necessary and from there, Allstate took care of everything quickly, professionally, and with courtesy. I felt like people were at my service any day of the week, any time of the day. With fair, professional treatment, Allstate and Lunardon's office have kept me a customer for years and I see no reason to look elsewhere for my insurance needs.

very unprofessional I couldn't even get somebody to tell me my claim number the first week the…read moresecond week the insurance agent that was supposed to cover our situation quit and the second agent is very rude me is hard to get a hold of and here it is four weeks into the matter and the issue is still not resolved. This is a horrible, horrible company. I do not recommend.

Absolute joke of a company. They are a shoddy, shady, and completely incompetent. They offer no…read moresolutions, even when their insured drivers are at fault. They will attempt to give you low ball estimates in hopes that you accept their insulting, pitiful little check. If you get into an accident, expect to talk to 3 separate companies trying to chase down the reclamation for your damages. We had a car not even 1 year old that sustained $8,000 in damages due to their insured drivers negligence. In addition, we now have a car seat worth $1,000 that's damaged and void that they refuse to reimburse us for. We haven't even gotten to the reimbursement process for the rental car, so I oh so look forward to that as well. I've dealt with three separate companies on this claim which is mind blowing, they just try to run you around in circles until you finally get so fed up you want to forget the whole thing. If you do business with this abysmal "company", have an attorney on speed dial.

This place has excellent rates! Much cheaper than my last company! The quote and paperwork were…read morepainless and quick and tge people were the best. Love this place!