I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

We were looking to replace a car for my daughter. We found a 2017 Volvo S60 that was in excellent…read morecondition and low mileage. Christian was extremely professional and very welcoming. He made us super comfortable from the minute we arrived. It was a smooth sale without any pressure and we got a great deal. I highly recommend Christian and Lupe for your next car purchase!

Amazing place, we stumbled upon this on accident and got an amazing deal for our Kia sol! It's…read moresuper professional and their prices are a miracle.

I have to say, Mike was an absolute pleasure to do business with. We showed up last minute, just…read morebefore closing, and Mike took great care of us. After a test drive, we knew we wanted the truck that same night. He set up an appointment for the following day without any pressure whatsoever. His professionalism really stood out. We also purchased an extended warranty, and unfortunately had to use it shortly after buying the truck. When we ran into some coverage issues at a local Chevy dealership, I called Mike. He immediately stepped in and resolved everything. His outstanding customer service saved me hundreds of dollars. If you're looking for a clean dealership with someone who truly cares about their customers and delivers exceptional service, this is the place. I highly recommend Mike!

Let me tell you about my experience buying a truck from Platinum. Everything leading up to the…read morepurchase was great. Joe made the process quick and easy--he's a true professional. After the sale, my truck had a couple of issues. Joe and his brother Mike took care of them immediately and without hesitation. As the owner of a service-based business myself, I was beyond impressed with the level of customer service these guys provided. This is how all customers deserve to be treated. I trust the guys at Platinum, and you can too. Happy shopping. Thank you Joe, and thank you Mike

Words cannot describe the look on your kids' faces when you pull up with a truck, their happiness…read moreand pure excitement ! Thank you so much All Star Motors for helping us get a great deal on our truck! My whole family couldn't be any happier. If you're looking for an honest, no BS dealership with tip-top shape vehicles, then I suggest you come here. They're not only friendly but they'll work with you as well.

Great company! They helped me finance my first car and we're very friendly and punctual it only…read moretook about 1 hour and I am very satisfied with their services. Would recommend anyone trying to finance or buy a car!

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

Ok so I found a great deal here but I do not live close ! I'm out in Los Angeles. Johny was…read morewonderful and got me a ride up to get the car. Making it ultra convenient! John helped me with securing an amazing warranty at such a great price to ensure I'd have peace of mind! There was an issue with the fuse when I came to get it - they immediately fixed it and Erick made sure to get me back up to my car at no additional out of pocket expense! I can't tell you how happy I am I chose to go there even though it's far for me. I truly feel like they care about the quality of service and the car! Highly recommend !!

i went to look at a Hyundai tucson they had advertised and wasnt there. I test drove a jeep and…read morewas ok but didnt love it. my mom and i were about to leave and the salesman said it might be gone. i was willing to see if could work out a deal and i left to get my mother food as she was dizzy and had a stroke not to long ago. i never spoke to anyone and mom waa signing papers that she didnt know what she signed. i brought the car back the next morning and they said no returning it . i was shown some features on it to make it seem better but two days later the key was not wotking and a new key was made. two more days and second rime filling the car up after going approx 100 miles per fill up is when i fook it back in because the car was shaking when i backed up , also making a noise in the front and gas mileage was way off. made appointment with the service and they said i needed transmission bolts they needed to order but can still drive home they needed to order the parts and will call me . two weeks no call and i called back the part was never ordered so the very nice grls in the office ordered the part and now 30 days has gone by and new part was supose to have been put in but no change at all was worse. they didnt find a gas problem but as of today i have put 1000 miles on the car and had to fill gas 8 times. i took the car back because the clicking in the front is worse and still shakes but my mom didnt know she paid an extra 6000 for a warranty so thats paid for but again will have to drop the car off again when they get the parts in. i am very unhappy with everything the price paid for a 2018 jeep went from a sticker on the windshield of 16889 to 27,000 and 4000 down ti 23 thosand for a used jeep that i wanted a tucson not a jeep . after paying it off after 7 years 36 thosand that is no deal and took advantage of my mom and myself.

Never!! My daughter bought a chevy Malibu from there and the next day she had issues. 3 separate…read moretimes she had to bring it back on her time & gas. The 4th time they had her leave it so they could figure out what issues they stuck her with before she signed on the contract so they kept her new / older used car for a month. Yes they rented her a car for the time but still can you imagine how she felt? As a father I'm pissed. So in saying if your daughter or son decides to go here and buy a vehicle go with them. Just wish I'd knew of these issues earlier. I had her document everything/ everyone she delt with. Times dates and if they continue to pull these things i will help her contract the bureau of automotive repair in Sacramento And then the BBB social media. They should of known they sold her a lemon next step also is to file a lemon law return. My daughter wanted to be independent and I understand but like I said when it's your child no matter how old you don't appreciate them getting taken advantage of. So it's very important that the buyers beware

Everything went well! The hospitality and knowledge about the cars are immaculate. Please visit you…read morewon't be disappointed at all! Will recommend and tell a friend!

I did a deal with the kid that a sales man for his uncle and purchased a truck they promised there…read moreword that they would take care of the tags then the uncle called me back cursing at me and telling me that I had to give them money for the tags so be carful when u make deals with them they are not man of there words there just hustlers and will burn you so watch what u do with them and ur bank will not help you out with them cuz they are a third party

I stole my Benz from these guys. Duvan was my Sales Person…read more Great deals on various types of vehicles!!! If you don't see something Today, drive by in a couple of days & see what they have then. Stop in & let them know what you are looking for, they might be able to find it for you. Cars are quickly in & out, so it you see something you are interested in today, get it. It may not be there tomorrow. That alone is a good sign of a quality dealership. They finance their own accounts if you are not pre-approved somewhere else & the rates are very decent!!! Mechanics & garage on site. So you can come back for decently priced maintenance services. One of the Brothers (Manuel) is licensed to sell insurance & works with various companies, & can get you that deal you need. Broken, cracked Window, there is a brother for that too!!!! Respectfully Family owned & staffed!!!!

Had a broken back window and called Abraham and he took care of it right away. Very pleased with…read morethe service and the prices that I Will be taking both my cars back there for regular service. Thanks Hawk.

I came to Carmax to get an appraisal on my vehicle Alexandre was my assistant,he was very…read moreprofessional knowledgeable, and not to mention very fast. I am pleased with coming to this location.

The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

I am honestly surprised to see some of the negative reviews. My experience with Victorville Auto…read moreSales was excellent. I purchased a Lexus from them, and even when I had an issue after the sale, they were quick to step in and help resolve it without any hassle. The staff was professional, responsive, and genuinely seemed to care. I'd absolutely recommend them. Some of the negative reviews seem more like they came from people upset about financing or credit issues rather than the service itself. If you are looking for a reliable used car, Ike and Ehab will make sure you are taken care of!

I had an incredible experience buying my first car from a dealership at Victorville Auto Sales!…read moreFrom start to finish, everyone was incredibly kind and patient. They took the time to walk me through all the paperwork, helped me set up my insurance, and never once made me feel rushed. Their team worked with me every step of the way and even stayed after hours to answer all my questions and explain everything in detail. What stood out the most was how personable and hospitable the staff were, they truly made the process fun and stress-free. They allowed a mechanic to do a pre-purchase inspection, which gave me so much peace of mind, and they helped me secure an amazing warranty for the car. I genuinely recommend Victorville Auto Sales to anyone looking for a trustworthy and reliable dealership. I'd happily recommend them to my family and friends. Such an amazing experience first-time experience at a dealership, thank you Ehab, Ali, and Ike! I will update you guys below as time passes. Updates: December 2024: - Have had the car for a week and no problems yet. August 2025: - While my buying experience was genuinely positive, I want to share my long-term experience for transparency. Within about two weeks of purchase, the car needed a $3,000 camshaft repair (covered under my extended warranty), and recently (July 2025), it required a full engine replacement costing ~$8,000 (also under my extended warranty). I'm grateful I bought the extended warranty because it covered these expenses, but these major repairs so soon after purchase were stressful and unexpected. I recommend future buyers get a very thorough inspection and understand what the warranty covers.