These guys are top notch!! I went and looked at one truck that wasn't exactly what I was looking…read morefor and after 2 weeks of looking and walking off of other lots I came back to look at a tundra that I ended up buying. My credit is faaaar from perfect, and it was a second auto loan, all things that other dealers would even attempt. Juan worked his ass for for almost 2 weeks to get the deal I wanted and nothing less. The vehicles were all super clean including my new baby, and this was a zero pressure environment. These guys went above and beyond to make sure I got what I wanted on my terms. Buy with confidence!!

I rarely leave negative reviews, but I feel others should be aware of my experience…read more I purchased a 2015 Jeep Wrangler from Executive Image Auto Group on December 23, 2025. Months later, I discovered that the title and lien paperwork had never been sent to my lender, Golden 1 Credit Union. Because of this, I have been unable to register my Jeep in either California or Texas. This has created significant delays and unnecessary stress. I made multiple attempts to contact the dealership to resolve the issue. Instead of helping, I was told, "Never contact me again about this." Since then, I have had to file complaints and spend my own time trying to resolve paperwork that should have been completed when I purchased the vehicle. My advice is simple: before purchasing a vehicle from this dealership, make sure all title and registration paperwork has been properly completed and submitted. I hope my experience helps someone else avoid the situation I'm now dealing with.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

As soon as I arrived there Kelley helped me. I told her what…read moreI wanted and she grabbed a handful of keys for cars for me to test drive. I chose a 2020 with below 30 thousand miles. This car was like new! I was given above blue book value for my trade in. The price on the car I purchased was below blue book value! A win win for me! Skip the dealers. The used cars there are very expensive and nothing to choose from. Avis had a large lot with many cars to choose from with great prices.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

I been trying to get a copy of my contract for over two weeks I have gone in person no help I have…read morecalled every day on the phone I have left my name number and email several times funny when you where selling it to me you would respond in minutes buts that's fine I will remember that next time I buy a new vehicle or when someone tells me if I know a good dealership I will remember how bad your of an experience I have had here

I stopped in to buy a surprise Valentines day gift for my hubby. Jeremy and Jimmy worked wonders. I…read morehighly recommend this location and the two if them. Hubby loves his new truck!! Thanks guys and may God continue to bless you.

1 Star - Buyer Beware…read more I rarely leave negative reviews, but I feel obligated to share my experience so other people can make an informed decision before purchasing a vehicle from Victorville Chevrolet Cadillac. In May, I purchased a 2024 Mazda CX-90 Certified Pre-Owned from this dealership. One of the main reasons I felt comfortable buying the vehicle was because I was told it came with warranty coverage, giving me peace of mind that I would be protected if something unexpected happened. Since I had already gone through a tough situation previously with my last vehicle, left stranded on the side of the freeway I thought purchasing a certified pre owned vehicle would give me the security and peace of mind. Only a short time later, with around 59,000 miles on the vehicle, I took it to a Mazda dealership for a routine oil change and tire rotation. During the inspection, they discovered that the radiator was leaking. This wasn't caused by an accident or misuse--it was simply a mechanical issue that developed. I immediately contacted Victorville Chevrolet Cadillac. At first, I was given the impression that the repair would be covered under the warranty. Later, I received a phone call telling me the exact opposite--that I would have to pay for the repair because I supposedly had a "Silver Plan." When I asked for an explanation, no one could clearly explain what that meant or why a major mechanical failure on a recently purchased Certified Pre-Owned vehicle wouldn't be covered. They even gave me a phone number to call for more information, but when I called, the number was not in service. The situation became even worse when my vehicle became undrivable. My 2 1/2-year-old daughter and I were stranded on the side of the road from approximately 10:00 p.m. until 12:30 a.m., waiting for a tow truck. Being stuck late at night with a small child was frightening, stressful, and completely avoidable if the issue had been handled appropriately. To make matters worse, I was never offered a rental vehicle, even though I depend on my car to get to work and support my family. Instead of receiving the customer service and support I expected after purchasing a Certified Pre-Owned vehicle, I was left without reliable transportation and facing unexpected repair costs. What concerns me most is the lack of transparency throughout this process. I received inconsistent information, vague explanations, and no clear answers about the warranty coverage that influenced my decision to purchase the vehicle. From my experience, I felt misled about the protection I believed I was receiving when I bought this vehicle. If you're considering purchasing a vehicle from Victorville Chevrolet Cadillac, I strongly encourage you to get every promise in writing, carefully review every warranty document yourself, and don't rely solely on verbal explanations. Ask detailed questions about exactly what is and isn't covered before signing anything. I trusted this dealership to stand behind the vehicle they sold me, especially because it was represented as a Certified Pre-Owned vehicle. Unfortunately, my experience has been stressful, disappointing, and financially burdensome. I hope sharing my experience helps other buyers avoid going through what my family and I have experienced. And till this day they have not resolved anything or given me any response and I'm they are trying to charge me a $500 deductible where clearly no where in the contract says anything about a deductible, and the CarBravo warranty mentions that any non GM vehicle is going to be repaired with a $0 deductible.

Sing up, pay big money for cars and get ripped off by auctioneer and management. Drove out to Iaai…read morein Hesperia to view a vehicle, 110 miles round trip, very nice car, decided to purchase the vehicle through there online auction. The next day auction started, waited for vehicle and started bidding , bidding went to 26400 which was me and suddenly the auctioneer sells vehicle at 26500 without me having a chance to bid again, it was a quick sale to his buddy Carlos, this is what a side tip of 100 bucks gets you. I will now longer drive out to Hesperia Iaai to view another vehicle. I talked to management and he said they only have 3 seconds per bid, which is fine but I got zero seconds. It is managements job to protect buyer and seller and clearly it's not being done here. State Farm which owned the Vehicle just lost $3500, I was prepared to pay $30,000.00 for the vehicle. A warning to State Farm, get another auctioneer at the Hesperia branch, other locations seem OK. I have been buying vehicles for 25 years and have never been bamboozled in this way, sad. I know how to bid and when to bid, I would like a reimbursement from Iaai for my time, gas and effort, but that's not going to happen. Management told me they only have so much time to get auction done which is a lie, I have watched there other auctions and most auctioneers give you ample time to bid, so his story is B.S.