If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

After several years struggling with Comcast for business internet (their product is fine but their…read morecustomer service is very poor) and trying several options for business telephone service, we we given the opportunity to transfer to Burlington Telecom when they opened a fiber line along Wiliston Road. The customer service has been amazing and the product- both internet and multiline phone service has been fast and DEPENDABLE. Would strongly recommend to anyone!!

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

Went to Verizon to transfer my line over to them and get a new phone. I went to the shop having…read moredone little research myself on plans and different deals but had the great opportunity to run into Darrius to help me. Darrius explained the plans, costs and charges so I'd understand everything. Very personable and knowledgeable. Overall, a seamless and great experience 5/5.

When I arrived at Verizon to acquire a new phone this afternoon, I was deeply impressed by my…read moreentire experience, from start to finish. I was met with smiles, kindness, and compassion. Johnny was incredibly helpful, patient and understanding. He never made me feel like an inconvenience, despite my endless questions and mental exhaustion. He worked to get me the best deal I could have, and he even got me a box of tissues when I was a blubbering mess I highly recommend Johnny and the Plattsburgh Verizon store for all of your needs, I truly could not have had a better experience. I will definitely remain a loyal customer after today!!

I'm done with Videotron & Bell and waiting forever for customer service. I wanted to support a…read morehomegrown local internet provider and HeroNet caught my attention. No contracts. And all their packages are unlimited!! - what a relief!! - Updating almost 2 years later and 100% satisfied :)

From the owner: Fast and reliable unlimited internet, no contracts and no cancellation fee…read more Here to save day!

They always provide great service Always on time when I need them I highly recommend them to anyoneread more

September 2026, I visited the location for assistance with my billing and was helped by an employee…read morenamed Miles. Unfortunately, the level of customer service I received was disappointing and did not meet a reasonable standard. Because I did not have my ID with me, Miles stated that he could not assist me with accessing my account. However, there appeared to be other reasonable options available to verify my identity. For example, when speaking with a representative over the phone, a one time verification code can be sent to the account holder's phone. Miles could have explored a similar verification option rather than simply telling me that he could not help. The issue was not simply that I did not have my ID, it was the lack of effort to find a reasonable solution. His problem solving skills and customer service approach need significant improvement. Customers should be offered available options and solutions rather than being turned away when an alternative method of verification may be available.

After two years they weren't able to extend the same promo. It was close to Fido but I had to pay…read moreextra for the Ebox modem rental. I've moved to Fido to try them out for at least a year. The cancellation process was very smooth. I'd say Ebox customer service was one of the best. The transfer process was just one phone call. The switch to Fido was super easy and simple. That will be for a separate review.

STAY AWAY from EBOX Internet (Toronto)…read more Horrible customer service & uninformed charges - EBOX internet service went down on 26 Aug 2026 for 9 hours without a single notice within the first 6 hours. - Customer service only repeat the SOP with an attitude - Customer service was not informed about the service disruption and try to shoo me away by telling me it's the router's fault and sent me a replacement router in 3-5 days. - Customer service failed to inform me that I am responsible for the router cost. - Shipment notice was sent but not a single EBOX invoice for the replacement router was sent to my email. - Invoice next month includes a late payment fee for the replacement router. They are using BELL's infrastructure anyway. Just stay away from this company.

As COVID escapees we leased a house with GlobalNet service for a season…read more Service was rock solid reliable, even with high winds coming across the lake, the antennas never went down. The house had the 30Mbps package. A network speed tester indicated: -- non-peak speeds of 75Mbps in the early AM (before 6 AM) -- peak speeds of about 3Mbps in the evening (after 6 PM) This lower value was which was what the owner told us was available through the local DSL (the DSL was advertised at 12 but actually delivered 3). Our cable company back home had variable speeds too but overall faster. We were surprised by how much we could accomplish on 3 Mbps (video was sometimes grainy, but not that bad). We found we could do everything we wanted to when speeds were at 15Mbps or above. When we got home we bought the smaller data package.

Had this service for over 30 years. Started with Dial-up. Good signal, Service has been great,…read morecustomer service is good. I have had no major issues with this company and their product. Very few outages.