Responded to request quickly Communicated when they were…read morenot going to meet initial window and asked if I could be flexible and we agreed to new time They arrived promptly at rescheduled time, were friendly , efficient and thorough with removing my full truck load of debris Value is different per individual but for me the ease, speed and not having to have a dumpster on site and manually move debris myself made this worth it

Absolutely the worst experience I have ever had as a paying customer, anywhere. We paid an…read moreENORMOUS amount of money only to go check on the house before we turned it over and the house was a total mess and a lot of our stuff was still there. It appeared they stopped as soon as we left then charged us as if they had completed the job. I know, right, we shouldn't have left but this company had a good reputation and I trusted them to complete the job they were hired to do. In the chaos of moving, I had left my wallet there and when I returned to get it, $200 was missing from it. I have tried to work this out with the local franchise but they do not call back. We gave them a $300 tip for gods sake. I will be calling the local police department in an effort to report the stolen money and let them know exactly who stole it. I will take a video of the house shortly and it will be posted on YouTube. I need to make sure other people don't have this experience. 0 out of 10...DONT RECOMMEND. BURLINGTON VERMONT FRANCHAISE.

After 25 years, We got tired of Casella's rising prices and erratic pickups and messages about…read morechanges in a pickup day. That along with the local office no longer allowing you to stop there to discuss and issue (their office doors are now locked) and the fact Casella is now run all of state of Vermont. We contacted Duffys, who is owned and operated in Vermont (!)...got a better rate and moved from every-other-week service we had at Casella's to weekly pickup. We had 92+ gallon containers and now have 62+ gallon containers so effectively we have of the container space to use weekly over our previous Casella service. win-win! The staff and email/rep support at Duffys is excellent. They set up our account with paperless billing, dropped off our new containers a week prior to our first pickup with Duffys so we have plenty of time to use/fill them and their pickup times seem very similar every week. The other best part of this is that Duffys uses a truck that picks up both trash ad recycle at the same time. Both empty containers can be rolled up the driveway together now! No more having to wait for Casella's separate trash and recycle trucks to both come by. In fact during a very recent normal/non-holiday pickup week, we noticed Casella's was a day late picking up our streets recycle. So all of those customers had to wait another day to retrieve their recycle container so they could begin to use it again. We are delighted with Duffys. My neighbor asked me why I switched and once I explained basically what I say here, she made the switch to Duffys the following week! I think there will be others here on my street making the switch to Duffys in time. Casellas is a huge national company spread across the US, while Duffys is a much smaller company locally based who I feel can offer better service, have a rep who is local and who can address issues or a question and you can count on them! If you are considering switching your trash/recycle service or new in the area, please do consider contacting Duffy's before you make your decision.

Okay, I never thought I'd post a passionate review about a garbage & recycling business...but…read moreDuffy's has impressed me so much that it's warranted. I won't mention the company I was using before, but the old company was too expensive AND they were disrespectful (knocked over a recycle bin with a garbage truck & left the recycling strewn across the lawn). This prompted me to call around and get quotes. When I called Duffy's, someone answered the phone with a smile (i could practically hear it through the phone!) and chatted through my options. We settled on what turned out to be the perfect number of toters for my 4-unit building. What pushed me to write this review, however, was a conversation I had today. I don't recall her first name, but the woman who talked me through the new food scrap disposal options with the upcoming July 1st law change was so great. She went through all the possibilities (including doing backyard compost, which would result in less business for them) and genuinely wanted to find the best option for my situation. I have been impressed with Duffy's every time I've called...and I'm even more impressed with their price, which was about $40 less expensive than I was paying before with my previous trash disposal company. I highly recommend Duffy's if they operate in your area.

They were hired by our contractor to drop off a dumpster. They had a very hard time navigating our…read moredriveway. I heard the driver tell his boss he didn't think he could make the turn into the drive, but his boss told him to do it anyway. They ripped up our side yard and crush a big chunk out of the driveway. They told our contractor that they would come fix the driveway after the work was done. Our contractor said he called them to come and fix it, but they never got back to him so it was up to me to bug them. I called multiple times and never got a call back from the owner. I finally got the number for him directly and got a hold of him, he said they'd come in the spring to fix it. It is now almost the end of the summer and I haven't heard a peep.

responded to my text quickly, came over same day. left saying he would send me a quote. waited two…read moreweeks and asked for the quote. no response at all . that was about three months ago. just learned today they did this same thing to someone I know. why? why waste everyone's time? Be professional enough to say no

We rented a roll off dumpster. They were quick to deliver and pick up the dumpster and the cost…read morewas reasonable.

Absolutely lack luster service at its finest. Frequently miss trash pick ups, and then push it off…read moreto the following week. I have gone a month without them picking up. They don't have a problem taking your money without rendering services either. If this is the service you look forward to then they are your guy.

Great service. Angel and the rest of the crew are always a big help. Couldn't be happier with the…read moreservice provided.

Will have to call them every trash removal day as the drivers just drive right past your house…read more Gave them 3 chances, and all 3 I had to call next day saying they drove by without removing trash and recycling. Not worth the monthly fee since you gotta do half the job for them.