The 5 Star Reviews compelled me to call this place as I needed a fm modulator installed in my car. My alternative to replacing the factory and keeping everything classic and uniform, I opted for this addition to add digital music to my older car.
A great conversation was had over the phone and I was quoted a fair price. Even offered $10 less due to a competitors price. The owner told me his availability and confirmed location. I was there in about 30 minutes to find he had another car he was working on at the moment. He told me it would be an hour wait and I made an appointment for 2pm leaving my phone number for him to call when he was close to being done.
He could have just set my appointment over the phone initially to avoid the hassle of coming back, but I did not complain. I used the time to run a few errands....very slowly so I could make it back. 2pm came and went with no call and I got caught up doing other things. This device has been sitting in my car for weeks so I was in no hurry to get it installed, but while it was being quoted and shopped, I wanted to get it done and check it off the "To-Do List:".
Not being hungry for business, I called him back around 4pm when I was through. He said he tried to call me. My phone had no missed calls. He told me that he could get me in now and I was on the way.
This time, no wait. Got it right in and installed within the same hour. It was short, maybe 30 minutes. I waited in a lone chair facing a wall of products while I worked on some paperwork in the store.I felt like I was sitting in the time out chair in the corner, but I was busy doing work so just did not worry about it. I paid and left happier. I played with the dash area just checking everything out and my dash was very loose. I slight tug on on the ashtray and it ripped right out. Assuming I did not speak nor understand Spanish they spoke candidly around me while I was there. Nothing bad was said,but I understood that his younger son (guessing his son based on previous reviews) did most of the installation and was having issues. He had the wrong harness and could not locate screws to reinstall.
I U-turned in the middle of the street heading back into traffic. It's 5pm on Buford Hwy, give me a break. I get back and told him there was a problem. His older son came out with him to see what was the issue. I showed him the pulled out ashtray and he acted as if was not a problem. He did not understand my issue. Saying they found it like that. He pushed it back in. I slightly tugged on it and it pulled right back out. He told me that was how they found it. That he had worked on several of these cars, and it has to snap in place with 2 clicks. I pointed out 2 additional clicks in the rear that he did not mention. I asked him to correct it. He refused. He called me a liar and said that I was making it up that the ashtray was not lose. Sir, I know my car! This was not like this until I brought it to you! I was quite agitated. I pleaded my case and he would not do anything but push it in place. It was offline and loose.
Now I may have an older car but it's in good shape and still on the road because I take care of it. I brought my car to you for to add value to it, not create a problem. Over the phone he convinced me to come to him because of his strong "Google Reviews". I do not concur.To difuse the situation as my voice and his voice were escalating, I just said, "Okay." Your right, and I am wrong. I am wrong for coming here and would have preferred to spend the extra $10 to have it done completely right. Leave things how you found them would be my recommendation to this company. Leave this company alone would be my recommendation to someone looking for top work. It was not the worst, but definitely not the best. Especially since he called me a liar and started trying to argue with me, refusing to take a full second look at the entire installation. read more