We love Dr. Fox and the other doctors at this Pediatricians Office! Highly recommended if you are…read morelooking for a good baby/kid doctor. The only issue I have with them: when I call their office I am immediately put on hold for about 5 minutes or more. Maybe they need more staff because they always seem too busy to take calls. This is especially frustrating when I take time at work to call them "quickly" to schedule an appointment or when my baby is sick and I need to talk to a nurse asap to discuss the symptoms! Other than the inattentive office staff, their nurses that call back and the doctors are AMAZING, patient, very knowledgeable and helpful. They take the time to discuss concerns and are very gentle with my son. If they fix the office staff issues they will get 5 stars.

Very professional, very nice, very experienced! They have been my children's doctors for 12 years.read more

This practice used to be amazing. Honestly the only bright spot in office is Nelly at front desk…read more But when I call to ask questions about getting my children's medical records because I moved out of state and they haven't released them to the new doctor. I get transferred to the RUDEST front desk woman who was first off CLUELESS, second RUDE AND COULDN'T TELL ME IF IT WAS MONDAY TUESDAY OR WEDNESDAY it is infuriating and extremely disappointing. I used to love this office Dr Schwartz was incredible and the nurses he worked with so warm and welcoming! I can't say the same about the front desk personnel now. So glad I have moved won't plan on dealing with that office ever again once I receive the medical records. If you want to answer the phone AT YOUR JOB WHERE YOU WORK AND THIS IS PART OF YOUR JOB Don't give the patients a hard time, a bad attitude, or smack because it's Monday and you can't sit on your phone on facebook for 15 seconds while you try to help get my records!!!! I will be reporting this as high up as I can go!

We've been coming here for over a year now after moving from NYC. Our two kids (toddler and…read morenewborn) have been seen by a range of doctors and NPs and we have not had one mediocre experience yet. We see Dr Cohen and totally trust and adore her. Everyone from the receptionists to the pediatricians are friendly, informative, and efficient. We've never had an issue with same day sick visits, no matter when we call. And we haven't had to wait more than 5 mins upon arriving. Truly an amazing practice - we're so grateful for them.

I went for a procedure this morning and the whole operation was efficient, nice, friendly and…read moreprofessional. The ladies at the check in were very nice taking insurance information and very courteous. Once inside the team was also very caring, making sure I was fine and comfortable in every way. Overall a good place not too far from the Rhode Islands hospital. Free parking for patients right across the street.

Never in my life have I stood in line for over 10 mins just to check in for a doctor's appt. I…read morewill agree with some reviewers that the admin staff has an attitude. I do think Dr.Sepe is a good doctor.

Great staff. Appropriate wait time for number of patients. Dr. Beaupre is caring and…read morecompassionate. They were a big help with a medication issue for my 98 year old mom. I will be back whenever I need an urgent care provider.

Dr Beaupre is a great doctor! thorough and he listens and always calls you with results and refills…read morescripts promptly. The staff is friendly and you can get xrays and bloodwork done right at the office and not have to travel all over to get things done. Always accommodating to schedules and Dr. Nadeau is great too!

Terrible bedside manner. Condescending doctors who think nothing of pushing back on parent's…read moreintuition. Cancelled my son's physical appt 3 hours before the appt when he planned his trip home from college around it.

Best doctors around. Dr.Denyul was my pediatrician and now she's my children's since birth…read more Couldn't recommend her enough!

Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

OFFICE help require to keep patients outside of office standing in line- no seating available…read more Other offices (like the one across the hall allow patients to wait in office with masks of course). My wait ,in a line of 4 ,was 20 mins. to drop off sample.The woman behind me , who was older than me and Im 74,was trying to stand on 2 crutches and her wait was longer! No excuse for this.I mentioned this to office , told that she was not responsible. Office is large with 3 chairs spaced out. Help is very scarce 2 people, in a busy office.Someone can mention to head office! Im in the Greenville R.I. area.

Convenient location. Staff lacks customer service. Strict policy on switching primary care…read moreproviders. Did not have a good experience with one of the doctors and asked about switching my primary care doctor and they would not allow it.

nurses sat around giggling and laughing doing jack shit, they had 4 nurses working on one kid that…read morewas literally fine just cuz they thought he was cute as im sitting in the room over fainting and hyperventilating and they didnt gaf

I was nervous to come here after looking at the rating and reviews but when you fall down your…read morestairs and you know you definitely did something to your foot at 6 at night-the options are limited-especially if you don't want to go to the er. We called ahead and asked if they had X-rays and they told us yes. We got there at 6:20 and I was discharge at 7:55 with a diagnosis, a boot, a follow up appt, and I had a confirmed fractured foot from the x-rays they took. Every person from registration to x-ray to discharge and everyone else in between was pleasant. They seemed to genuinely care. At one pointy adrenaline finally left my body and I broke down crying. A nurse happened to walk by and came back with a box of Kleenex. Great job everyone!