I had a very negative experience with Brown Medicine in Warwick. It's almost impossible to get anyone on the phone when you're sick, and when I finally did, they advised calling on Tuesdays when they're "less busy."
The billing process was extremely frustrating. I was charged twice for a new patient visit, which should never have happened. Additionally, during my annual physical, my doctor briefly asked how my back was feeling from a past visit, and I replied with a single sentence saying it had improved. That brief exchange led to them billing me for an additional medical office visit on top of the routine physical. This extra charge seemed unnecessary, as it wasn't a separate, significant service. When I raised this, I was told they routinely bill for office visits during physicals if any chronic condition is mentioned, which makes me wonder if they're inflating charges unnecessarily.
To make things worse, my insurance company tried to reach out to their billing department while I was disputing a claim, and they couldn't get through to anyone. The front office was also unresponsive. My insurance actually asked me if it was a "small mall clinic" because they had never had this issue with a provider before. That really says it all.
I spent weeks making calls to sort this out, only to be sent to collections, even after Brown Medicine assured me I didn't owe anything. After several back-and-forth calls and being removed from collections, I still received conflicting information and no great resolution. Bills also arrive months late in the mail, with no option for paperless billing, which only adds to the frustration.
While my doctor, Dr. Basnet, was fine in person, I ultimately had to quit being a patient. I'd rather have no PCP than deal with this place again. read more
