similar (but better) experience to others. I should have read the Yelp reviews first. I rented a…read moreboat from Echo Bay one day and from Gerard's the next. The people at Gerard's were more on top of stuff, but also seemed to be looking to charge for stuff. I had no problems with them trying to charge me for anything but the boat itself was much worse than the one I got at Echo Bay. I will only rent from Echo Bay when I come back.

Last year our Bennington Pontoon has motor issues. Went…read morealmost entire summer without it because Echo Bay couldn't get to us even though we had always serviced through them. Gerards got it fixed for us and delivered it at the start of boating season this year. Great service and staff!

We spent an amazing day on the lake celebrating our father's 90th birthday…read more Can't speak highly enough about the kindness and helpfulness of the ownership and staff at Echo Bay Marina! Exceptional. Thank you for making our celebration so successful!

Horrible business with rude employees…read more - Initially I came by and they said I could start my reservation at 12:00PM. - I passed a 15 min course to learn that the boat is actually unavailable due to weather; - the guy at the cashier said -- "I'm uncomfortable putting you on a boat because there is an upcoming storm coming" - come back at 3pm. - I called them multiple times between 1:30-2:30 to find out if the weather is ok to rent a boat or not - nobody answered - at 345 a very angry man called me and demanded that I pay for the boat a full price. Very dishonest practice of doing business. Horrible cancelation policy and borderline fraudulent enterprise. I lost $300 despite being told by an employee that it's unsafe for me to take a boat tour: I'll be reporting them to multiple government agencies and will be seeking remedies. Very unfair and dishonest. Avoid at all cost.

Great customer service. Friendly and organized. They let us know when repairs needed to be done…read moreand, as soon as the past was available, had a quick turnaround time. We forgot to call to renew our slip but they made sure to call and check in with us to make sure we didn't lose it. Highly recommend.

I've been a boat owner for 25 years, have had 4 boats three of them wakeboard/wakesurf. Two…read moreMalibu's and a Mastercraft. I bought my 2019 Malibu M235 at the end of the season never taking ownership until spring of 2021. I knew nothing about this marina as they didn't have it when I had my last Malibu. My friend had owned this particular boat I was about to purchase so I knew its history. While in negotiation on the price I'm told to transfer the warranty was $1,500, during the negotiation the owner Jim Virgintino told his sales guy to just keep the warranty under my friend who was the previous owner and any repairs needed would be run that way. Shady but ok, as long as he put that in the sale paperwork which he did I had no issues with this. Storage was of course included since I was not taking ownership until next spring. When spring came around I'm told my boat will need two batteries. My friend had told me the boat was having an issue draining the batteries and upon buying it I was told the issue was taken care of and new batteries were put in the boat. After discussing this with the service manager I'm told Jim Virgintino would speak to me. I came to the marina to detail my boat and was approached by Jim. He said to me that he never said new batteries were put in the boat and that "I bought a used boat" Now, I never even took possession of this so he sold me a boat that didn't run. I explained to him I was not happy with how this relationship was starting out and started to walk away when he agreed to pay for one of the two batteries. (so kind) Considering this was well over a $100K purchase I was really dumbfounded by his snark attitude. A few weeks after being on the lake the boat stopped working, and we were stranded. Guess what, battery issue. Called the marina and was told, "bring it over and they will take a look at it, not we will come to get you. I have a disabled boat with something they were supposed to have fixed and they don't come out and service? Their mechanic even lives in my community! "Our insurance does not allow us to do that I'm told" This marina is selling $250K boats and provide no service should you break down on a lake they are on. Unheard of. When I bought my boat previous boat from Eco Bay they came to my dock picked up and dropped off, that's what you expect when you buy a $100K plus boat. Unfortunately, my nightmare didn't end there. Since my boat needed service and my friend that bought his new Malibu boat was having major issues Malibu corporate was asking Brookfield Bay why there was two warranty work on two separate boats still owned by the same person and they tried to make me now pay to put the warranty in my name. Are you kidding me? It was part of my contract! They had to bite to bullet and transfer it at their cost. My last straw was when I dropped my boat off for winter storage on Oct 15, 2020, There were a few small things that needed to be fixed that was under warranty, their service manager walked around the boat with me and had me pull it into a slip. 3 months later I get a call from the service manager that the bow of the boat had been damaged. The damage was caused because they failed to move the boat and left it there most likely for months and over time the bow was hitting the dock. Of course, they would not take the blame, even though when it was dropped off their service manager walked around the boat with me. Clearly, they were negligent. Over $7K in damage. My insurance went up $400 because of their negligence. Jim Virgintino likes to boast how successful he is, in many cases loves to hear himself talk as pointed out by another review here, his ego is that of Donald Trump and in a flutter of emails we have exchanged over the year he knows little about customer service. Jim is right and you as a customer are wrong on every level. I have since sold my boat and moved back to Eco Bay which knows how to serve its customers. I feel sorry for the rest of the staff that works at Brookfield Bay because they seem like nice people but when directed by Jim Virgintino they have to follow his swindling guidance and customers get screwed. Photos show damage to boat and their dock which is claimed never happened there.

Was disappointed that after 15 years of bringing my boat to this marina, I had a bad experience…read morewith the owner. He went on and on about how inconvenient it was for me to bring my boat down unannounced, like I did every year, to the "Yacht Club." I only wanted it de-winterized, but after his long lecture, we parted ways. The trouble with giving long-term customers a reason to defect is that they learn what else is out there. After a 3-minute google search, I found someone who was happy to come to service my boat both better and cheaper. Jim Mac in service was always polite and professional. Kath behind the desk was always cheerful and efficient. Sorry to go, but I won't be treated that way.

its been awhile since i kept a boat here but Dace is a very nice man. He always made me feel…read morewelcome and treated me fairly. The marina is in a great location for the wakeboarding i did at the time

My pontoon was damaged by another Marina customer while slipped at West cove Marina in June 2022…read more Owner David Kendall said he would take care of getting the boat repaired and dealing with the boat owner that hit our parked boat. The owner of the other boat admitted to driving into our parked boat and David Kendall has promised repeatedly to have the boat fixed. It is now Oct. 2023 and our boat has not been repaired and David Kendall and the boat owner that damaged our boat (David Koch) are not responding to emails or phone calls. Avoid this marina at all cost.

The Marina itself is fantastic with easy docking and helpful dockhands. Conveniently located within…read morewalking distance of many restaurants and ice cream shops. The dockmaster Jim is the best in the business, always onsite and ready to help with anything you may need from advice about the area, upcoming events or questions about anything marine related, easy to become a favorite stop

Destination marina for visiting boat clubs. Modern facilities and central to town restaurants and…read moreshopping. One of my favorite stops.

There are no places in Milford that have this beautiful view. This private casual club provides…read moremany member/guest activities throughout the year. It's a social place, that also brings top notch cuisine and service with a smile. This is not a pretentious club, more like a place where friends and family meet.

This is a members club that has a marina, boat slips, a clubhouse and a pool right at the opening…read moreto Milford harbor. The location is gorgeous with a view across the harbor to private homes, another boat marina and out to Long Island Sound. There are no bridges to pass so sail boats are welcome. I am not a boater nor a member however I know several members and have been a guest on numerous occasions. My most recent visit was for cocktails and dinner which were both great. We sat outside along the waterfront and enjoyed the summer weather and sunset. Our party of five sat on the deck for dinner . The menu was diverse and so we all ordered various dishes which were pretty good. The service was excellent. Our group was pleased with our meals and cocktails. I was Happy to be a guest and will return again when invited.

Let's start with location, between the bridges in Stratford, so it's an easy ride up to the island…read more(if you want to hang out) or out to the sound (for some good fishing). Right next to Joey C's and across from the new brewery. Can I say more?!?? Second, management. Tuna is unobtrusive. He's there when you need something, but doesn't hound you. Very responsive to requests. Lastly, the people. Really amazing people at the docks. They become family.

Let the buyer beware! Employees and owner will lied right to your face without blinking. Told they…read morewould look at my Mercury outboard on my boat in two week, four weeks later nothing. I call in week three and was told they looked at it and the owner would be back Monday. I called in week four was told outboard mechanic only worked on Tuesdays but was working on it. I drove down on Tuesday no mechanic to be found. I went to office to pick up key a was told I was next in line. Told him to get my key and I left. Scott and Chris gave no credibility in my book.

Longtime relationship with this facility. Everyone is courteous and professional. I service…read moreoutboards for a local rowing club, yet when I need parts OR something diagnosed beyond my capabilities, the folks at Rex never let me down. I have purchased at least 4 smaller outboards over the years. They are always ready to please me. I wish you the same.

I tried to buy a used outboard from these guys. I was ready to buy the engine, but needed some more…read moredata to make sure it was what it looked like. The engine came off one of their rental boats - but was told that it was 'the owners boat' (I found out the rental boat bit buy looking at their web site and seeing the boat and the engine in their photos). When I started to ask questions, the sales guy was 100% rude and evasive. He promised to send the service records but when my wife called the main office to see about servicing the engine for shipping, the sales guy called back and went off on her. She was supper upset and crying after the call. I was just trying to buy a motor. No need to make my wife cry. Probably lucky that we did not buy the motor. They were clearly trying to hide something. I would stay away from Rex Marine. There is something bad going on there. No one does customer service this way.