I've been a boat owner for 25 years, have had 4 boats three of them wakeboard/wakesurf. Two Malibu's and a Mastercraft. I bought my 2019 Malibu M235 at the end of the season never taking ownership until spring of 2021. I knew nothing about this marina as they didn't have it when I had my last Malibu. My friend had owned this particular boat I was about to purchase so I knew its history. While in negotiation on the price I'm told to transfer the warranty was $1,500, during the negotiation the owner Jim Virgintino told his sales guy to just keep the warranty under my friend who was the previous owner and any repairs needed would be run that way. Shady but ok, as long as he put that in the sale paperwork which he did I had no issues with this. Storage was of course included since I was not taking ownership until next spring. When spring came around I'm told my boat will need two batteries. My friend had told me the boat was having an issue draining the batteries and upon buying it I was told the issue was taken care of and new batteries were put in the boat. After discussing this with the service manager I'm told Jim Virgintino would speak to me. I came to the marina to detail my boat and was approached by Jim. He said to me that he never said new batteries were put in the boat and that "I bought a used boat" Now, I never even took possession of this so he sold me a boat that didn't run. I explained to him I was not happy with how this relationship was starting out and started to walk away when he agreed to pay for one of the two batteries. (so kind) Considering this was well over a $100K purchase I was really dumbfounded by his snark attitude. A few weeks after being on the lake the boat stopped working, and we were stranded. Guess what, battery issue. Called the marina and was told, "bring it over and they will take a look at it, not we will come to get you. I have a disabled boat with something they were supposed to have fixed and they don't come out and service? Their mechanic even lives in my community! "Our insurance does not allow us to do that I'm told" This marina is selling $250K boats and provide no service should you break down on a lake they are on. Unheard of. When I bought my boat previous boat from Eco Bay they came to my dock picked up and dropped off, that's what you expect when you buy a $100K plus boat. Unfortunately, my nightmare didn't end there. Since my boat needed service and my friend that bought his new Malibu boat was having major issues Malibu corporate was asking Brookfield Bay why there was two warranty work on two separate boats still owned by the same person and they tried to make me now pay to put the warranty in my name. Are you kidding me? It was part of my contract! They had to bite to bullet and transfer it at their cost. My last straw was when I dropped my boat off for winter storage on Oct 15, 2020, There were a few small things that needed to be fixed that was under warranty, their service manager walked around the boat with me and had me pull it into a slip. 3 months later I get a call from the service manager that the bow of the boat had been damaged. The damage was caused because they failed to move the boat and left it there most likely for months and over time the bow was hitting the dock. Of course, they would not take the blame, even though when it was dropped off their service manager walked around the boat with me. Clearly, they were negligent. Over $7K in damage. My insurance went up $400 because of their negligence. Jim Virgintino likes to boast how successful he is, in many cases loves to hear himself talk as pointed out by another review here, his ego is that of Donald Trump and in a flutter of emails we have exchanged over the year he knows little about customer service. Jim is right and you as a customer are wrong on every level. I have since sold my boat and moved back to Eco Bay which knows how to serve its customers. I feel sorry for the rest of the staff that works at Brookfield Bay because they seem like nice people but when directed by Jim Virgintino they have to follow his swindling guidance and customers get screwed. Photos show damage to boat and their dock which is claimed never happened there. read more

East Coast Flightcraft - This is $7K worth of damage - Marinas Near Me - Brookfield, Connecticut

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Was disappointed that after 15 years of bringing my boat to this marina, I had a bad experience with the owner. He went on and on about how inconvenient it was for me to bring my boat down unannounced, like I did every year, to the "Yacht Club." I only wanted it de-winterized, but after his long lecture, we parted ways. The trouble with giving long-term customers a reason to defect is that they learn what else is out there. After a 3-minute google search, I found someone who was happy to come to service my boat both better and cheaper. Jim Mac in service was always polite and professional. Kath behind the desk was always cheerful and efficient. Sorry to go, but I won't be treated that way. read more

We started using this Marina the past 2 years. It has been a pleasant experience. The staff is always willing to help us. Whether we have a lot to carry and they offer to walk our dogs down to our dock, or help us pump air in our tube and bring it to our boat for us. Even a simple "Hello How are you" really makes the marina a pleasant place to be. Every time my family and I go into the office, we are greeted and they allow us to use their indoor restrooms. We really enjoy it here. The young adults are very great and kind. Cannot wait to be back so soon! read more

These guys have been nothing but helpful towards me and my family. Marina has a little beach area for kiddies. Grills we use at all hours and 2 bathrooms. Highly recommended read more

I echo the other reviews that Brookfield Bay is about anything but customer service. The owner is arrogant and so in love with his own voice that he literally can't listen. He takes no accountability for things that don't go right and lives to put his hand into your pocket. There are other choices and you should definitely seek them out. He will brag about all the six figure boats he has sold, but wow when something goes wrong its $$$$ to make right their mistakes. You can sort of sense that his people feel downtrodden by the imperious manner. read more

Do not use this marina- they are the worst on Candlewood Lake. Don't get service, gas or buy anything from them. They are rude, poor neighbors and have no customer appreciation. Hopefully there are enough Candlewood Lake boaters to spread the word to not use this marina for anything. read more

Always helpful . Cathy in the office so friendly and tries to help with any issues that may arise. Purchased two boats and they met our expectations read more

unprofessional rude and conniving. If your looking for an enjoying place to purchase a boat do not buy anything from here! they're just looking to make a sale! read more

Very good experience working with the sales staff purchasing my new boat. Very please with the overall process.

Less than one star would be more appropriate. Our boat wouldn't start, we called Brookfield Bay Marina and they told us "try to flag someone down" and hung up. The guys from Gerard's came out and tried to fix the issue inevitably towing us back to our launch. read more