Tip: Sign up for Societea rewards. You get a free drink on your birthday and more. I was recently at Commerce Gate for a Yelp in-person experience. Whenever I'm at this plaza, I tend to get bubble tea. It has so many bubble tea joints that I've never been to. I looked around and saw this Chatime. I said yes to getting a drink from here. I walked in. There was a man that looked like he was about to order something. It turned out that he had already ordered and was waiting for his drink. Okay. There were plenty of places to sit down and enjoy your drinks and snacks. It was pretty dead for a Wednesday evening at around 8 pm. There was a lone female staffer behind the counter. She was nice and helpful. I ordered what seems to be my go-to drink as of late. I got a large QQ peach tea (no sugar and less ice). I am a bit rusty ordering bubble tea, though. I accidentally said that I wanted coconut jelly (reflex reaction), but the QQ already has it. Oops! I got my Societea QR code scanned to earn rewards. I then paid with a credit card. I tapped and was good. It didn't take long for my drink to be made. It allowed me to take photos as I waited. I thanked the woman and happily grabbed my drink. I left the place and headed to my car. I drank my drink when I got home. It was cold and delicious. I love the peach flavour, which is consistent across all Chatime stores that I frequent. The tapioca was chewy. I loved the coconut jelly. It's a yummy topping mix. I'm glad that I dropped by. I loved my bubble tea. I'd return when I'm back in this plaza, unless I give the other ten or more bubble tea joints a try. (186) read more

See all

I think I am going to start avoiding this Chatime. Even though it is located in a very convenient location at Commerce Gate, this Chatime only has one worker working at all times. I thought maybe it was a coincidence that the person was shortstaffed the last few times I visited but it seems this is the case all the time. How can you only have just one person working at the store on a busy Friday evening? The poor girl was overwhelmed as she was behind, had to deal with not just the line up in-store but had to also make numerous drinks, with so many online orders coming in. I stood in line for over 15 mins, being third and the line was not moving at at all. Also, the mobile ordering were disabled temporarily. I don't mind a line and waiting in line as long as it moves but I finally gave up and left as clearly the girl had no time to take orders at the counter. Most of the BBT place around there have at least 2 workers on site. One person taking orders and helping out on making drinks and the other person focusing solely on making the drinks. Also, I tried to get the $5 Super Cup, which is supposed to end Mid May but they were already out of stock or sold out. I went to three locations in the area in total to see if I can find it but it was not available. With so much competition around, Chatime really needs to step up their game! read more

This is my favourite chatime simply because their hours are until 12am!!! There's many times where my friends and I want to grab a late night bbt and this is always the only chatime that is open. This plaza is also great since there's a bunch of food options too. The inside of the chatime is very generic and similar to other chatimes. They're always clean and very well maintained. The menu is splayed out easily and normally there is not a long line so wait time is fairly short. Bubble tea orders: - Jasmine Jade Milk Tea with Grass Jelly & Coconut Jelly: 5/5 stars. Jasmine jade is my go to order it's soooo good!! I used to be a taro milk tea girl but this was game changer. We came here super late in the day so they didn't have tapioca which is my regular order so I tried new toppings and they're fire! 30% sugar always - Strawberry Matcha: 4/5 stars. It is soo good even though the colour after you mix it looks swampy. It tastes so good. My friend got 50% sure and we both agreed it was still super sweet. Can reduce the sugar. I will get the strawberry matcha next time. So yummy! - Matcha Roasted Milk tea: 2/5 stars. This is no hate against the actual drink. I just think it's my personal preference. I don't like the taste of roasted milk teas so. I personally would not get it but if you love matcha and roasted milk teas, you should try it! Overall, chatime has amazing new flavours coming out all the time but to me, my go to will always be the best in comparison to any new flavours! read more

See all

Visited Chatime on a lovely Sunday afternoon, service was great and efficient The shop was clean and stocked up with straws and napkins Ordered a Peach Greentea and Roast Milk Tea with tapioca and grass jelly The plaza had lots of parking read more

Stopped by this location for the first time in a while because as I'm sure you all know, this plaza has become a one stop shop for a million different bubble tea stores haha. It was recently my birthday so I chose this plaza to kill three birds with one stone, one of those birds being Chatime! It might be because it was a Monday, or because the store just opened but I was treated with very informative and kind service. Additionally, my drink order was taken, and made very quickly so I was in and out of there within minutes. The drink itself was pretty standard which is great because all their locations should be making their drinks the same way! I do just wish the drink label wasn't put ON the Chatime logo but that's honestly such a small thing haha read more

Chatime - a hand holding a cup of iced tea - Tea Rooms Near Me - Thornhill, Ontario

Tried brown sugar with caramel cheese foam, mango and passion fruit drinks They are really watery. Brown sugar one was too sweet ( it is ok not too bad). Caramel cheese foam was something they suggested. I thought it would be a good addition but it is too sweet. Chatime is really good for the regular milk tea. That's about it thoug Not a huge fan though. ( maybe it's my taste) I remember chatime was really good back in the day. Staff is really friendly Free parking in front of the facility read more

See all

Very busy location, seemingly well-staffed, but service is extremely slow! Especially with the pandemic precautions and the increase in delivery service orders (e.g. UberEats), you can expect to be standing in line for a long while if ordering in-store. I think it took about 20 minutes for the whole process of entering, to ordering, to receiving my order and leaving. Thankfully the store is decent in size but the crowding becomes a concern when it's so busy. Some also don't follow precautions, such as when UberEats driver speak to the employees by bending over beside the plexi glass... Rendering it useless. They're typically the ones that don't follow the rules, which is frustrating for everyone else. Positive note is that my order has never been made wrong, with my many visits. read more

See all

There are bazillion bubble tea shops opening each week, Chatime really needs to step up their game. I usually go for my standard Roasted Milk Tea but this time I changed it up a bit. While my friends all caved in to the Durian Milk Tea (now available for a limited time), I went for a Taro Smoothie (WTF right? Out of all things, face palm). The Taro Smoothie was shit. At first, it tasted like oatmeal... then I realized it was powdered milk that are clumped together into bits. I would NOT recommend this, ever. My friends who got the Durian Milk Tea said it tasted better last year. This year, the drink was not as strong and not as dark in colour. It is also less busy this Sunday evening, maybe it was because of the 'unbearable' smell of Durian or maybe because Feng Cha literally just opened right across. Who knows. I guess I should just stick with my Roasted Milk Tea at Chatime from now on to avoid anymore disappointment. read more

Chatime - Banana milk tea with pudding and wintermelon mousse with grass jelly :D - Tea Rooms Near Me - Thornhill, Ontario

See all

My other half and I have been long time fans of Cha Time. We like their tea of the month specials, as well as the almost seemingly endless variety of combinations of drinks. Even during the pandemic we found that they constantly seemed to provide a lot of different specials, drinks and combinations. As mentioned due to the pandemic we have largely been ordering online to go via the chatime website. For the most part this has gone with no issues, but 2 out of the last 4 times we have been here they made a mistake on our drinks. Usually I have a lot of faith that if I placed the order online, there should be lots of time to prepare the drink as ordered, plus its pretty black and white what was ordered online. So I would hope for a grab and go experience. Unfortunately the last two times they forgot to gave us a topping on each of our drinks. The first time was forgivable as it was likely a mistake, and they were really nice about it and replaced my drink with no issues (it was totally sealed and unopened). But now having to drive back out and spend another 15 minutes to fix another mistake for a second time I'm starting to be concerned whether this is becoming a pattern. We like you chatime, but your slipping up. I hope this doesn't become a habit. read more

Good place for boba! You can find a lot more options when it comes to less calories but still tasty stuff. Highly recommend the strawberry tea with little to no sugar and tapioca pearls. My husband likes their coffee drinks. read more

I've come to this location twice now, and I have to say, its definitely the most spacious location I've been to so far. The restaurant is clean, the staff are friendly and the wait isn't too long whenever I go . My usual go-to is a pearl milk tea - super basic i know, but it's one of my favourites read more

Chatime - Updated Menu with Calorie Count! - Tea Rooms Near Me - Thornhill, Ontario

See all

Bubble tea is really yum, but I gave 3 stars for the service. If the food/beverage industry is 50% food and 50% service....this is where this particular Cha Time location needs to re-train on finesse. Treat the customers with more respect and friendliness please! I heard a male staffer literally shout at a table of customers, 'NO OUTSIDE FOOD ALLOWED!' No tact, no discretion...pure venom. I was embarrassed for them. Store was packed and they were a part of a big party-at Ieast 6 Cha Time drinks purchased. Grass jelly roasted milk tea , 25% sweet, is my favourite order! read more

See all

Wow, this Cha Time was a breath of fresh air, compared to another location I went recently. The staffs were all chirpy and in good spirit. As soon as I ordered my drink & tapped my Cha Time Elite card on the machine, the cashier immediately looked alarmed. She said I still didn't redeem my free birthday drink . lol My friend didn't have a Cha Time Card when purchasing bubble tea, and the cashier just asked if I wanted the point for myself. I certainly did! :D This location gets extremely busy at night, with long line that loops around the seating area. If it was another Cha Time, staffs will not smile at you. I like this location a lot. Large seating area , bright lighting , abundant free underground parking and fast wifi. Great place to hang out. read more

Chatime - Durian milk tea?!!! :O - Tea Rooms Near Me - Thornhill, Ontario

This is the place to be in a Friday evening, it was so busy. Luckily we found a table for a group of 5. The line just kept growing to order drinks. The girl working the cash, Tammy, was patient, cheerful and knowledgeable. I don't know about other people but I wouldn't be so cheerful if I had a constant stream of customers. I never seem to have my vicinity card on me so it's nice that she was able to put in my phone number so that I could get points from this order and she could check if I had enough points for free toppings or drinks. Our order didn't take long and we got to enjoy our drinks. read more

Chatime - Earl grey latte, matcha latte - Tea Rooms Near Me - Thornhill, Ontario

Chatime's Roasted Milk Tea with Grass Jelly 50% sweet and Less Ice now become my drink to order whenever I visit Chatime. I would never wait more than 15 minute for a BBT doesn't matter how good it would taste... So with that as a guideline. I gave Chatime RH a 3.5 star. No one was lining up and I was the only one that was there trying to get my drink. I got in and out in 5 minute! I don't mind coming back again if I have a BBT's craving. But at $5.31 tax in for a large, it won't be that often! read more

Chatime - Tea Rooms Near Me - Thornhill, Ontario

See all

Used to be a very busy location but it's no longer as popular. I personally like this location as drinks are good and they play good music :) There're also tons of good restaurants in the same plaza so it's very convenient. read more

My two go-to bubble tea drinks are grass jelly roasted milk tea and pearl milk tea. Make sure you register for the rewards program. Every ten drinks earns you a free regular size one! And if you become "chatime elite" which is 100 drink purchases, you get a free large drink AND a dessert item after every ten drinks. read more

UGH!!!!!!! Worst ever! I decided to visit this little hellhole after work with a friend today because she was craving it. We went there and parked fine, then we walked inside. The wait was soooo slow- it was a lot of people but still, so is starbucks and they are efficient af and their drinks are more extensive than chatime's. I waited around 30 minutes to get served, and the line was moving oh so slowly. Not a big deal as I was with my friend & we just caught up with each other. When we got to the front, I told the server I wanted a 'large chatime milk tea with grass jelly', and when I believe I misheard her as she said 'large' because after I said 'yes, large', she became possessed by the devil and glared at me while barking "sugar. or. ice. level." ...yes, read that out loud and that's exactly how she sounded. I was honestly a bit terrified for my life at that point and as I was thinking about my sugar/ice level, she was glaring at me harder and harder. What the fuck, man? I've honestly have not been so offended and scared during a 2 minute interaction. This spawn of satan deserves to be fired immediately. (** update/ girl was fired & never saw her again at any chatime location. GOOD.) My friend then proceeded to order, and although she was not treated as rudely, the server was not nice to her either. They messed up her order, and when she asked for it to be fixed, they rudely said 'give me the receipt' and fixed it reluctantly without much else. The server did not have a name tag, or I'd definitely call her out on here but the server ID on the receipt said: Rylen - they do use the same login for many different people though, so not sure if that's actually her. ANYWAYS, honestly.. LAST ever time coming to this shit place. I don't care how great your bubble tea is, I do not deserve to be yelled at while buying a drink, especially if I've waited half an hour and am paying over $5 for it. read more

I drove past the Chatime store a couple of times so I hope this helps you find it if you have never been. The store is located inside of Commerce Gate, in the building across from Korean Grill House. Think of this as the North East corner of the plaza. The signature Chatime purple marks the sign. This is a GREAT choice for bubble tea if you want to take it to go. The store is small, though I have heard it is not as small or cramped as the Warden location. There are a handful of tables and chairs if you prefer staying inside. A low wooden wall separates the seating area from the order line. It can be fairly busy at times (especially in the evening). Be prepared to line up for your bubble tea during peak times. The wait is well worth it for a couple of reasons: -the price: A small drink is priced at $4.50 and a large from $4.70 to $5.00 -you can choose the percentage of sugar that is added to your drink (0, 30, 50, etc) -the variety of drinks on their menu is vast enough to please your tea drink craving but concise enough that it won't boggle your mind. -you can choose to add to your drink, tapioca pearls, red bean, grass jelly, pudding and some more that I can't remember. You can ask for samples of these, but I would suggest doing this only when there isn't a long queue out of courtesy to those lining up. -the washrooms are acceptable and fairly clean, the sink or washing area is located outside of the two separate washrooms Chatime won me over with my very first drink. I got a more than satisfying and delicious drink that was made to my liking and it came at a very fair price. I will definitely be recommending this place to my friends. Be sure to leave yourself time to wait in line because more often than not, there will be a line. This Chatime now accepts cash, visa, and debit. read more

Chatime - Tea Rooms Near Me - Thornhill, Ontario

Chatime finally arrives in Richmond Hill!! When there aren't so much locations, ppl will definitely appreciate it more... i believe this is the 3rd store... Came here on grand opening day, and as expected it would be very busy...long lineups... there was a mascot at the door taking photos with ppl which is nice! February 14-20, buy one get one free in effect for grand opening...nice gesture....employees were giving out tasters of milk tea with pudding... I enjoy the shop as it was more spacious than Markham location, ppl were lining up in a civilized way and the line didn't seem like it blocked the tables too much... Signature drinks: roasted milk tea with grass jelly or pudding...their tapioca tastes more chewy than other bbt places... pudding was interesting... Love the fact where I can choose the % of sugar level, becuz other places when I ask for less sugar...its so hard to determine... Roasted milk tea with 30% sugar, less ice is my call with grass jelly... Most yummy bbt in T.O. (hip hip hurray) read more

Chatime - Inside - Tea Rooms Near Me - Thornhill, Ontario

See all

M and I spotted here cause I was craving a peach slush with tapioca. It's in a plaza with multiple other restaurants/cafes and shops. It's a bit tough to find parking. The line up also goes by fairly slow but I think there was only two girls working behind the counter. I would only really come back if I was in the area or one of us was craving bubble tea read more

Chatime - Tea Rooms Near Me - Thornhill, Ontario

I got the Pearl Milk Tea with 30% sweetness, it was delicious. The bubbles tasted amazing, and they actually had really good flavor, unlike other shops. They were fully cooked, soft, and sweet. The atmosphere is nice, and the place is always full of people. Also, it's surprising that the Regular size to the Large is only 50 cents extra! read more

My friend told me this Chatime Always had huge line up. She recommended me here to try their roasted milk tea with grass jelly. In beginning I was thinking how good can a bubble tea be base on what I normally get in pacific mall. However i was amazed by the flavour. And we can adjust the sugar and ice level which i tried 30% sugar with less ice .!the sweetness was perfect balance with the tea, and the roasted flavour was so unique; never try this at any other place. Yesterday, We been there at around 21:30 there is a huge line up, we line up for about 15 min until it finally get to us. Another things that surprised me was that how fast their serving speed is, the moment we finish cash out, they already have our drink ready!!! Wouldn't said they have the best customer service; cashier was quick and accurate, she didn't heard me talking in beginning maybe due to the noisy machine operating inside, but base on how fast they serve and still maintain the quality of the drink. I gave them a 5 star! Definitely coming back to try more drink in future. :) read more

Chatime - This is wat I order!! :) - Tea Rooms Near Me - Thornhill, Ontario

I came here a few weekends ago and had an interesting experience. Upon entering the venue, I noticed a weird smell. The restaurant smelled a little funny. I'm not sure how to describe the smell but it wasn't pleasant. My friend was already here and she had her drink so I proceeded to the cash to purchase one for myself. The menu was pretty limited in terms of offering dairy free beverages. I was able to choose the juices and a few slushes. I ordered a juice and it tasted really good. All over I would say this restaurant is just average. I'm glad I was able to try it but I'm lot sure I will return. read more

Line-up galore...and in the middle of a weekday to boot! Don't these people hafta work? I gave myself the day off, so that's my excuse for being out. ;) This was my first time visiting a Chatime location. Aside from customisation (less sugar...you can always ask for less ice at other places) and having their signature Roasted Milk Tea with Grass Jelly, there wasn't a HUGE diff between this and other bbt places. I believe a large was $4.70, grass jelly was extra. AND they were also offering a super sized World Cup edition which was $5.30...I just noticed it too late. Although, I must say that using real, quality tea would prompt me to patronise a Chatime/Ten Ren's as opposed to other no-name places. read more

Chatime - line-up! - Tea Rooms Near Me - Thornhill, Ontario

See all

I'm a big fan of Chatime since the day it become real in Toronto. The drinks great with lots of options. With choices of how much sugar, ice, toppings is really makes it flexible for you. Due to its popularity the line ups are pretty long, despite the boom in locations in the Greater Toronto Area. They have an awesome points system where they give you a tap card that counts the number of purchases you make. For every 10 you get a free drink and if you accumulate 100 life time you become elite where you get access to drink and food perks going forward. It does seem like a lot to reach but really if you like it it won't take long to reach that goal. If you want fast food style drinks then this place is awesome. If you want fancy and healthy style drinks then you may want to go to such places like TenRens etc. This is meant to be a hangout joint and a quick stop to chill. Highly recommended and very addictive. read more

Chatime - Tea Rooms Near Me - Thornhill, Ontario

This Cha Time probably has the least amount of lines out of all the other ones I have been to. They are also one of the few ones that actually have seating for their customers that isn't constantly packed full. I come here with my gf after dimsum sometimes and she usually gets the #2 with 50% sugar. I myself enjoy the many slush options, but often go with the staple taro smoothie as it is simple and always tastes great. Don't forget to choose your sweetness amount as this is one of the few bubble tea shops in the GTA that offer custom sugar sweetness options. The service is what you would expect, but they do cut through the lines rather quickly. I will definitely come back next time I have a bubble tea craving. read more

Out of all the locations in Markham and Scarborough, this location came in 2nd place, after the Gibson location. It is a nice place for people to gather and meet up, however it does get really loud when more people are in there. I think this location have the largest capacity for seating in GTA. Drinks are good, they haven't mess up any of my other yet. Service: 3/5 Drinks: 4/5 Environment: 4/5 Overall: 3.5/5 read more

Chatime is expanding quite rapidly in the GTA. The Richmond Hill branch is located in Commerce Gate, and suits great for people who don't wanna venture out to the busy Warden and Pacific Mall locations. I came here to purchase a drink at 3pm on a weekday, and it was completely dead. Although by the time I left there were a few people coming in, probably from St. Robs. I ordered a regular hazelnut chocolate milk tea with regular ice and sugar, and I also ordered a large milk tea with regular ice and sugar. The first thing I noticed in the two drinks was the ice amount was completely different. There was practically no ice in my hazelnut chocolate milk tea, while the milk tea had the ice amount I'm normally accustomed to. Markham's definitely better in consistency. However the tapioca pearls are much chewier here compared to the Markham location, so I'll give them that. One thing that definitely irked me here was the fact the points card tapping system wasn't working, and I didn't realize it until I saw the very small written piece of paper beside the cashier computer that the tap is down. The cashier could've told me earlier... Overall the Markham location is better, but I think this location doesn't have the crowds compared to over there. read more

Well, it is a very hip place to be seen. The mango tapioca tea - blah. My honeydew milk tapioca tea - ok. Expensive, not as good in my opinion as Presotea in Pacific Mall. At least I can say I've been to Chatime. read more

My go to bubble tea place have always been Ten Rens. However Ten Rens does not allow you to play board games at the restaurant. Therefore we ended up at Chatime as per my sister's suggestion. I truly don't understand why it's so good. While we were there the line ups never ended. There are some good selection of different types of bubble tea. I ordered my babies a mango slush. It's not made from real mangos so it tasted like artificial flavouring. I ordered my usual flavour of lychee green tea with Tapioca. Did not taste the green tea flavour at all. My sister ordered the passion fruit juice with tapioca and jelly which she seems to enjoy. We shared the matcha crepe cake slice and to be honest I've had better. It tasted mushy like it was sitting there for a long time. I gave Chatime a 2 star since we got to play board games there. Not impressed with the quality of bubble tea here. I don't know what the hype is about and why there's such a long line up! read more

See all

Ahhh, Chatime. A major player of the bubble tea establishments. This is quite a popular spot, even though there's literally every other kind of bubble tea out in the same plaza. I would say that Chatime is one of my top favourite flavours, especially the Roasted Milk Tea, which is my go-to. During peak times, which are the weekends, it is super crazy busy. Lines are wrapped out around the store, which is not a big area in the first place. Wait times could be 10-30 minutes if you come during this time, but in general the wait is not bad. Less than 10 minutes. I've never had a problem at this Chatime location. They are efficient and service is decent, but they're not much different from others. Opt for less sugar and less ice, as it could get too sweet or too diluted. 4/5. Great drinks, good service, free wifi, nice atmosphere. Chatime will always be one of my fave places! read more

This location is the busiest Chatime I've ever been to. Perhaps it has the legacy as one of the first Chatime's in Ontario. My most recent visit had me purchasing the Yelp check-in Mango Twist for 50% off after waiting about 8 minutes in line with 6 people ahead of me. It came to $2 something. I tried paying with my credit card, but it was at that point that I was informed they only allow credit card transactions for orders $4 or over. I purchased a large #1 Pearl Milk Tea with no ice just for the purpose of using my credit card (it's my fave drink from Chatime, but I just wanted to try something new). That was pretty bummy, but understandable. I would suggest they add a sign so that there won't be any surprises for future credit card holders without cash. The Mango Twist was overwhelmingly sweet for my liking, but I'm assuming that was part of the drink itself. I'll try half sugar for future instances, and would advise the same for those who don't want the sugar crash that I experienced 30 minutes after drinking my Mango Twist. I saved my Pearl Milk Tea for the next day, so that wasn't optimal. The tapioca went hard in the fridge overnight, but my rating is mostly for the #1 anyway. This location makes it very good, granted, you drink it within the first 30 minutes of ordering. The black milk tea (pearl milk tea) is aromatic, and I always feel a sense of calm after drinking some. It isn't watered down like the Sharetea nearby. If you are sugar sensitive, I would advise 70% sugar for your first drink at Chatime. read more

It's just like any other Chatime, but with an impossible parking lot. The line moves fairly quickly and I got the Yelp Check In drink to try which was wayyyyy too sweet for me (it's essentially juice) so I think I'll stick to my regular next time. read more

The only thing I dislike about this place is that it always gets crazy busy here..Huge line ups all the time!! Also, their pastries in the front always look like they are very old.. Does anyone even order those? The customer service is very spotty - some days I'll be very pleasantly surprised by the servers and other days I leave seething. One female server there in particular is extremely attitudey! (I have a feeling its the same server @Amy Z reviewed about). But let's be honest, I'm still going to be coming back cause I also have a hankering for bubble tea.... :) My go-to order is always Roasted grass jelly milk tea with less ice and 30% sugar. Whenever I have a free drink I always get this and add tapioca on top - BEST EVER. Just a note: the Red Bean Milk Tea already has tapioca included in it .. hooray for not paying extra for tapioca hehe read more

You think Barbie is always nice and pretty? Visit this Chatime and it will take you to another prospective. The day I ordered couples drinks there, I was served by the store manager, Barbie, her attitude was EXTREMELY unfriendly! I ordered 6 drinks in total, two different drinks. She somehow misheard the quantities then she had that poker-face look to me, it's like that's-your-problem attitude. I'd rank negative if Yelp had that option. If you want to see poker face Barbie, please do visit the store manager there. read more

I have tried chatime before in LA and let's just say NO one likes it there and the drinks are pretty awful. But after a few years I come back and Chatime seems to be the most popular bubble tea in Markham/Richmond Hill. I ordered the #1 and I also tried some of the drinks of my friends. The tea is pretty good and toppings seem to be well made. No mistake there. However, the girl who took my order doesn't seem to pay attention to the orders or understand English (only seemed to respond to mandarin). I would have to say that Chatime here seems much better than back home in the 626 where the competition is too stiff. read more

Small location for a place that's usually busy especially at night. Be prepared to line up at all times varying from 10mins to 25mins. I've been here a few times during nighttime and there's always a line up. They only have one cashier that take your orders, prints the sticker onto the cup then passing it to the back for the drink to be made. They should definitely open up one more cashier so unnecessary wait time is caused and speeding up the line during weekends. They are offering more new drinks and promotion according to the season as well as a monthly special. Drinks are on the pricy side, $4.2 to $4.7 depending on size and drink. You can add toppings for extra cost, choose between no ice, less ice, regular ice and no sugar, less sugar and regular sugar. They also offer snacks like doughnuts. But they're just placed in a very small clear display case beside the cashier which doesn't look too appealing and I've never seen anyone purchase any. Maybe there's a reason why its not being purchased but I don't want to go purchasing one to figure out why. Don't forget to sign up for a vicinity card where you can collect points Everytime you buy a drink. Every 10 drink purchases, they reward you with a free regular size drink. Remember to add your birthday on your card too so you qualify for a free drink which can be redeemed 7days before or after the actual date. There's also free WiFi but the seats inside are very limited so if you want a seat better go a little earlier especially on weekends. Looking forward each time I go to see if they have done something to improve wait times. read more

I come here almost 2-4 times a week and this location never fails to disappoint me. There huge drink menu varies from hot/cold drinks. With tea or with/without milk. I'm very satisfied especially with chatime because I'm lactose intolerant to milk and they use a lactose free powder. Not only do they have drinks but they also have different delicious pastries. Chatime has met my expectations with not only their drinks but their great service. Everytime I come into chatime I get greeted with a smile from an employee named Keith who always takes my order. The line up maybe long sometimes but it goes by quick with the fast pace environment that they work in. My order never goes wrong. I also love the options in toppings and sugar levels. All in all this is my favorite go to bubble tea place. It will satisfy your craving for bubble tea and you will be satisfied by the friendly service. read more

Chatime - Love love love! - Tea Rooms Near Me - Thornhill, Ontario

The drinks are absolutely delicious, however the location in Richmond Hill is not ideal. The place is crowded and there's not a lot of room. It's best to take out if you want something from there. Also, customer service can definitely be much better. Every time I've gone, it had always been the same person on cashier who had a lot of attitude. I understand the place is going to be busy no matter what kind of customer service she gives but at least treat people with respect and not brush them off so easily. I took my cousin from England there and of course she was taking a while to make her decision since there were many options. It's great they have he top 10 drinks to choose from. However, the cashier was obviously super impatient with her. On top of that when my cousin got her drink, she poked the straw in the drink and the bottom of the cup started leaking. Here we were thinking we had to talk to the cashier again, but luckily the other workers behind her noticed the leak right away and gave us a new drink. Phew! read more