I waited for them for almost 2 hours only for them to cancel by hanging up on me. In the middle of winter, with a baby in the car, this is totally unacceptable. Don't use them. read more

they selected a job from Plymouth rock insurance for a tow, said it would be in 2-3 hours. we waited... waited ... never called us, never texted us .. NOTHING ! just no showed! read more

Same story as mostly everyone else it seems. Got set up with tow threw insurance, was told 11:10 - 11:50am on Thursday. It's now Saturday and I've called them at least 20 times on every number I could find. Wish I looked at reviews before accepting this trash company. Was told it's best for someone to be home at time of service. Now wife is out a day of work, we are back multiple days in a resolution to our car while renting costing us hundreds of dollars. Wouldn't want them even looking at my car from a distance. Stay away. read more

Tell your insurance providers to stop using these people. they were very late, lacked the appropriate equipment in the truck to properly tow and caused $1,200 in damage to my vehicle. Now, completely unresponsive when I'm trying to get any updates on the insurance claim they said they filed on my behalf. read more

Basically the same review as everyone else. Excepted the job from Allstate, then never picked up the phone or even bothered to show up to the car. Waited four hours for absolutely nothing. A&E towing ended up saving me, but if it was up to Chase towing I would've been there forever. read more

Needed a tow, had a service contract that dispatched Chase Towing. The driver arrived earlier than the expected eta which was great. Driver was polite, professional and very knowledgeable. He was easy going and I had no reservations in leaving my car in his care read more

These people never showed up after having me sit there for two hours for no reason I finally figured out a way to get the jack in the trunk to work for me. I ended up having to change to the donut and then realized that was flat so I had to sit in the side of the road even longer as I waited for my sister to bring me her air pump. Thankfully she w as able to get there withjn like 20 minutes. But yea you call these people numerous times only to get a voicemail that is full and unable to take your anger fueled rant you want to cuss them out with for continuously bulshitting and upsaying the pep boys roadside assistance people that they were a few minutes away. They did that like 7 times. They truly are inconsiderate and pep boys along with any other company contracting them to perform basic tow needs should all cut ties with these jerkoffs. read more

People answer the phone Show up when stated. Keep communication They said it would take 65 minutes to get here 65 minutes has passed and then it says they are now in route I tried to call them on several different phone numbers and nobody answers. This is a terrible business. Geico do better. read more

Gerrard was earlier than the anticipated arrival time, vehicle was parked at a difficult angle but he sucessfully got the vehicle on the ramp truck and delivered to the location we provided to him. Great job. read more

Great experience, good communication. Professional and polite! I'd reach out again if I were ever in need.

Fast and efficient service. Friendly, professional staff. Bit expensive yet worth it as car would not start. read more

Chase towing is exactly what the other fourteen 1 star reviews have claimed. Absolutely terrible. The 5 star review has to be someone related to and/or associated with this company. They have been reported to Allstate roadside assistance as a scam company, and a provider that they should never use again. Our claim was submitted at 8:12pm, and Chase accepted the tow. Truck was to arrive between 9:40 and 10:05. Waited (90+ mins extra) until 11:40pm with no contact... multiple calls to the listed number that goes straight to voicemail just as others have claimed. Allstate dispatched another company and they were fantastic. DO NOT let your roadside assistance source Chase as your rescue provider. They will not show up. As I post this, they are over 30 hours late with ZERO contact/follow up. Report this terrible business to your roadside assistance provider. read more

waited over 1 hour for a tow driver. called after the eta arrival time changed status to 'arriving soon'. called the number provided and the guy who answered hung up on me. then proceeded to CANCLE the tow. doesnt even deserve 1 start. horrible service! read more

Arrived on time and got my vehicle to the dealership with no problems. Would use again and were friendly and helpful.

I have to use them for insurance purposes..They don't show up. They don't answer the phone. They don't have voicemail.

Took money from myself AND my roadside insurance plan....and then never towed my car! They conveniently don't answer the phone after they have your money. Stay away!! read more

I waited for 90 minutes for a tow and when I called for an update, no one would answer the phone. They responded to "please text me" which I did, and no response. Who leaves someone hanging like that? So unprofessional. read more

Randy is a great guy he does his work well and definitely takes care of your vehicle if he is picking it up or bringing it anywhere it is his first priority for the customer to feel safe That is a very well-run business highly recommended. read more

My car would not start on the coldest day of the year this year, so my road side assistant sent Chase. These two guys came and tried to jump start my car with a battery charger and their charger ran out of power they said in about a minute. And they just left. I just think that was wrong and the could have offered to jump my car with their car. Or something... read more

DO NOT USE THESE HORRIBLE PEOPLE! I needed lockout service and the guy showed up an hour later. I went out to the parking lot to find him trying to open a vehicle that wasn't mine. He then attempted to open my vehicle with an Air Jack for about 3 seconds and gave up because he couldn't wedge it in between my door and the body of my vehicle. He then suggested I get a locksmith instead which is ridiculous because any service tech worth their salt would've been able to open the door. A short while later, the dispatcher called me to find out what happened and once I told her I was refusing payment she proceeded to call me vile names (c***y dbag) and make fun of the vehicle the service tech was originally and illegally trying to break into (which had a daisy on the wheel cover...that's what she thought was ridiculous and made fun of). FTR, One Ten Towing came out in 10 minutes, used the Air Jack and had my door open in 5 seconds. So if you need service in the Haverhill, MA area, One Ten Towing are your people. DO NOT CALL CHASE! read more

Absolutely horrible. I was first told they would be out within 45 minutes which actually was about an hour and a half plus, then the guy told me he wouldn't be able to tow my truck with the flat bed truck. I was okay at first and understood and he told it would be 45 minutes to get another truck out here. After waiting almost 2 hours, still no response so I called the guy and he then told me he would call me back in 20 minutes. To no surprise, I did not hear back from him not did i get any answers/returned calls and there is no way to leave a voicemail. read more

very helpful and reassuring when i was on the side of the highway. Thank you for coming fast especially with my children in the car

Had my insurance connect me to them for a tow saying it would be 45 mon, never got a call text or anything, called insurance after an hour just to find out this place bailed on the tow without notifying anyone. Most unprofessional, useless excuse of a business I've ever dealt with. And they'll never answer your phone calls... read more

So I have geico Insurance Road service. This was the second company they called after we waited 4 hours for the first company to show up.Chase was there in less than 1 hour. Got car to shop after a long afternoon waiting for 1st guy read more

Completely waste of my time waiting 2 hours for them they did show up but drove away for some reason didn't even stop or talk to me about it it I don't recommend this company. read more

Waited for over an hour for a tow through Geico and they canceled after accepting it. Now I have to wait for another tow company to accept the job. read more

If i could give 0 stars i would. Provided an ETA 1 to 1.5 hours after initial towing service was scheduled. After attemping to call them multiple times over the course of 1:05pm to 1:50pm i called Allstate who were also unable to contact them. Considering i am at least the 4th person they have done this to over the past month avoid these people at all costs. read more

This company accepted a towing job for roadside assistance through my insurance. After waiting for 45 min, they cancelled the service due to lack of equipment. It is still lost on my as to why they'd even accept it. read more

this company accepted a tow through my Geico insuranc. I've been sitting here for 3 hours & they decided to cancel for no apparent reason!!! now I have to wait an additional hour for another yow company! they're so rude & inconsiderate read more

waited 3 hours for a tow from this company using aarp roadside. called both numbers multiple times with no answer and no voicemail set up. finally called aarp and the agent told me that chase towing claimed they showed up to pick up my car and i was not there so they left. this was a lie - i was at the front gate for 3 hours waiting. is this even a real company? read more

Friendly respectable and they treat your car responsibly Very knowledgeable In quick And punctual They get the job done in a timely manner.... I recommend this company read more

they will never show up and will ignore your calls , how does they'll be there in 15 mins turn into 4 hours , and me thinking they're taking care of things. called them 3 times and textes the front desk person only to receive no reply . stay clear of this place unleas you want your time wasted read more