**UPDATE to 4 Stars** Matt Constant, the Service Director made the inconvenience of being sent away on Saturday right today. Thank you Matt! **Original 1 Star post** Service department hours say they're open until 4:30. Showed up at 4:00 for an oil change in their "quick lube" sec, walk in and they said they stopped taking cars at 3:30 because they were so busy. ALL 3 bays were EMPTY!!!! I'm not sure why they post that they're open until 4:30 if at 4:00 they won't take another vehicle, and every employee is standing around in empty bays! read more

I purchased my 2021 Chevy Silverado Trail Boss from Chase Chevrolet in Stockton. This was the first brand-new truck I have ever purchased, and it serves as my daily work truck. My wife and I worked very hard to pay for this vehicle, so writing a public review is not something I take lightly. Since shortly after purchasing the truck, I noticed movement in the driver's seat whenever I turned. At approximately 22,000 miles, I brought the truck in to have both the transmission and driver's seat inspected. I was told the transmission was operating properly and that no issues were found with the seat. The visit was covered under my extended warranty, and I was not charged. At approximately 82,000 miles, I returned to Chase Chevrolet due to additional transmission concerns and again requested that the driver's seat be inspected. Once again, no transmission issues were found. However, this time I was informed that the seat track required replacement due to a manufacturer defect. I specifically asked whether the issue posed a safety concern and was told it did not. The dealership ordered the part and completed the repair, but I was charged a $200 deductible. I explained that the issue should have been identified during my first visit and requested that the deductible be waived. I was told that I should have brought the truck back sooner. My concern is that I did bring the issue to the dealership's attention years earlier, while the vehicle had only 22,000 miles. Had the defect been properly diagnosed at that time, I likely would not have incurred the deductible or experienced the ongoing inconvenience. Unfortunately, I am now experiencing additional driver's seat issues that the dealership does not appear willing to take responsibility for. I live approximately four hours away, and I have lost work time, spent money on fuel, and made multiple trips in an effort to resolve a problem that I did not create. What is most disappointing is not necessarily the repair itself, but the lack of accountability and customer service. As a business owner, I understand the importance of standing behind your work and treating customers fairly. Being told that this situation is somehow my fault, despite documenting the concern years earlier, was frustrating and discouraging. I have always been loyal to Chevrolet and hoped for a better experience. My goal with this review is not to criticize for the sake of criticizing, but to share my experience and hopefully encourage a resolution. I invested over $60,000 in this truck and simply want the vehicle and customer service experience I expected when making that investment. read more

Love Chase Chevrolet! I've always had a great experience with Ernie Rodriguez (E-Rod). This is the second Silverado I have purchased (most recently for my son) and third vehicle in 11 years. My first call whenever I am looking for something new! Service has always been great from recalls to general maintenance, it has always been seamless. read more

Chase Chevrolet - 2026 Custom Silverado 1500 - Car Dealers Near Me - Stockton, California

From the beginning to purchasing our new vehicle today until the end all the way to the financing department service time spent there everything was a five star experience thank you David for helping us make the right decision and leave as a happy Chevrolet truck customer read more

Chase Chevrolet - The best truck we ever had - Car Dealers Near Me - Stockton, California

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Sales people were awesome. Martin and a few other people he spoke to helped me get the car I wanted for the deal I discussed over the phone. I'm very happy I found a dealership I could trust, my deal was honored and the whole process was smooth. read more

Chase Chevrolet - My mustang :) - Car Dealers Near Me - Stockton, California

First time here, Jesus in the service department got me in very quickly. Replaced my catalytic converter as I still had exhaust warranty. both my phone number and address were taken down incorrectly, which was somewhat inconvenient but customer service and overall help was wonderful. Hoping the car is nice and running fine read more

This dealership is a joke, rude salespersons,try to call service department to have my corvette work on 4 times, and Everytime they put me on hold for 10 min. And the call disconnected, The worst car dealer I've ever seen in my 62 yr life read more

If you value your time, money, and sanity, avoid this dealership at all costs. What happened to me should never happen to any customer. I purchased a vehicle under my business, and the dealership submitted the DMV paperwork completely wrong -- they registered it as a personal-use vehicle when it legally should have been commercial. This single mistake blocked me from obtaining the permit required to operate the vehicle for its intended purpose, causing thousands of dollars in losses. It gets worse. The financing bank confirmed that the dealership received the original title needed to fix their mistake. Tracking showed the delivery. Even after that, the dealership sat on it for weeks and made zero effort to correct anything. Every call was another excuse, another delay, or another "we're working on it" with no actual action. The final insult: when I followed up again, they told me they would no longer help me because I mentioned legal action after their negligence cost me real money. Imagine a dealership making an error, admitting it, receiving what they need to fix it, and then refusing to assist the customer because the customer is upset about the damage THEY caused. This is not a dealership that takes responsibility. This is not a dealership that stands behind its work. This is a dealership that leaves you on your own the moment something goes wrong. I would strongly recommend choosing ANY other dealership -- one that actually understands professionalism, accountability, and customer service. I would never purchase here again, and I would not recommend this place to anyone. read more

Juaquin, with the finance team, was incredibly rude, pushy, and impatient. The hard part of negotiating was already finished, and all that was left was to sign the paperwork with him. He was extremely stoic and seemed as if we were a nuisance to him. First, we were presented with the wrong contract that was 5k greater than what was agreed upon, so I felt like they were trying to take advantage of anyone who wasn't closely reading the contract. No apology or anything upon my pointing out the mistake. He just took it back and said that was the wrong one. Second, when we were finally presented with the correct contract and numbers, he was rushing us. Saying things like "I already explained it to you, what don't you get?". If I'm signing a 30k contract, shouldn't I be allowed a couple of minutes to look through it and see if everything checks out? He just kept staring at us, looking extremely bothered that we were taking 3 minutes to ensure we weren't being presented the wrong contract again. It's funny because we had to wait 30 minutes before we could sign paperwork, but Juaquin treated us like we were an inconvenience and wanted us out as fast as he could. I don't expect super friendly customer service with the finance team, but my experience with Juaquin made me extremely uncomfortable, as he had no patience or regard for us as customers. read more

An excellent salesman Jamie helped me about a month prior to my purchase. Kept in contact through email, answered all my questions and got me a fair price for my trade in online. When I got there he took care of me right away, everything was as promised and no add-ons or additional things came up. He went over everything about the vehicle, made sure I had all the free extra, and he was a true professional throughout. Ask for him when you go. read more

Chase Chevrolet - Salesman Jamie - Car Dealers Near Me - Stockton, California

The manger basically laughed in my face when I returned a second time for a problem they never fixed..I explained to him that Jesus an employee did not write down a concern of mine he stated one thing at a time ..so it was never fixed so now I am stuck with a 2024 with multiple problems and a warranty that expired because they didn't fix it when I brought it to they attention..he said he will not compensate my existing problem because his employee said I need er talk to him or told him but its records of me calling in dispatch for my issues..so Hector decided to join let's embarrass the costumer so they sent me away with a smile from them and a problem for me...because the problem still here its a humming sound coming from the engine radio compartment sounds like the wheels going to come off at 41mph or 51 mph..I kinda figured it out and explained to Matt the supervisor in he said congratulations hes matt he used me as a joke everyone that heard laughed he sent me away twice with the same problem..not professional at all..he also stated ask gmc to pay for it its not they problem if I want another speaker to pay for it but I brought it to Jesus attention before warranty was up called Jesus multiple time regarding this and he agreed to bring it in than act like he never dealt with me..this is unbelievable and not professional on any level..the supervisor Matt was the biggest unprofessional person I have met..Jesus basically never look at me or told them he talked to me..they need retraining and more automotive tech with experience to i identify problems in not give the customer back they cars without figuring out the problem this will be my 5time to a chevy dealer for the same problem..smh shame on chase Chevrolet.. read more

I Bought a brand new truck and they promised some parts. Parts department has no record of parts being ordered. Truck manager said they don't order parts. I called the sales person and can not get him to call back read more

Forced to give them one star, are it won't post. Horrible communication and service. I was told it would take no more than 1-1/2 to do the inspection, 3 hours later, I was forced to pay $189 for diagnostic on why my fuse keep popping. Angel was my service provider and is shady AF. When I expressed I wasn't happy that the cost would be carried over to the work and the fact it took twice as long than quoted. Angel didn't care and was rude, even made me wait while he answered phones. I paid the tab and left, then this clown Angel actually called my company to complain I was too difficult. Even though they were shitty on service and communications... I would highly suggest going to a company that treats and respects their customer. I won't use this place again. No integrity here. read more

Terrible service actually the worst I have ever received at a dealership. Horrible communication. We went in knowing what we wanted and knowing we had everything to be approved and still walked out with nothing. I felt like once we let the Salesman know how much we wanted a certain vehicle we lost the option for negotiation and it was used as leverage for them. Every excuse was given and it was just a Huge disappointment coming from such a know establishment as "Chase Chevrolet". We tried to stay local and keep the money within our own Community and was deeply saddened. Would not recommend this Dealership to anyone! Forced to give one star, but if I could it would definitely be a negative zero!!! read more

Terrible dropped my truck off for a check engine light , didn't tell them I had the extended warranty on the truck just to see what they find wrong with it !! Waited for a few hours guy calls tells me motor mounts both are done and wiring harness is broke and some sensors are done ( which is what I got on my code reader with the sensors ) well the guy goes to tell me it's gonna cost me 6000 to fix it and when I broke the news to him about the warranty he was pissed told me I should have told him before which I knew if I did they would have done the bare minimum! Then he tells me he had to make the claim for the warranty which he did , waited for a guy to come out and inspect it to approve the claim! We'll get a call today saying only the driver side motor mount is broke the wiring harness isn't broke they think it's still good and they are gonna fix the sensors smh ! These dealerships are out to ruin hardworking people trying to stay afloat by penny pinching no more trustworthy people read more

The fine people in the service department got my truck fixed in under one hour. They had the parts I needed, got me in and on the road. I can't thank them enough. read more

We had been on the hunt for a new diesel Tahoe for a few months. We contacted Chase and spoke with Diego, ended up going down on Sunday to check one out that just got in. It was a higher trim package than we originally wanted but it was the ONLY diesel within 100 miles. So we moved forward to purchase. Tim got us settled with financing, handled our dumpy trade in and got us a lower interest rate than our credit Union did! Everything was taken care of quickly and we are definitely satisfied with our purchase and the way we were treated. read more

Chase Chevrolet - 2021 Chevrolet Tahoe DuraMax High Country - Car Dealers Near Me - Stockton, California

I went today to get my oil changed and tires rotated. When I picked up my truck I noticed the tires had not been rotated or inflated properly. Their paper work and techs said it was done, and I even asked a second time. The way I know they did not do this is that I hit a curb yesterday with my right front tire. My right front tire still shows where I hit the curb. They did not rotate them. They also said they adjusted the air pressure, but it was exactly the same as when I left it. I won't be back, and would recommend that anyone who gets service there makes sure they get what they paid for. read more

Would always take my car here, customer service is excellent and they have the best service for me to get a good deal on my truck and I can pay them for the service and then they can get my vehicle back to me read more

Huge thank you to Nick, in the service department. Made our experience great,smooth and definitely quick!

Third Review) This whole location is hit and miss it can be good and it could be bad. This visit the tire and lube center is friendly at the counter however they are very over priced for simple air/cabin filter changes ($199 for both), the service techs always forget to do something and it worries me for what else they might have missed or forgot to do. Example once with my equinox they said they checked the brakes however I watched them do the whole service and they never once looked at the brakes, another time with my truck they rotated the tires and they didn't reset the pressure stated they assumed it would be fine because it looks like i tow trailers but didnt ask me, it was off by quite a bit. They never reset my TPS sensors which I didn't notice till I got 4 exits away. The service writers did step up and take care of me without hesitation it just really sucks that there technicians can't follow through like the guys at the counter. Very disappointed this visit. ( 1 Star Review ) CHECK OUT MY OTHER REVIEWS ABOUT CHASE CHEVROLET ON GOOGLE REVIEWS Spending almost 300$ for rotation and oil change you'd think it'd be top notch service. read more

I bought my Chevy 2023 trail boss here and I was very satisfied with the customer service of the sales representative but the downside is when I ordered the camera and the flare ends they can't install it due to lack of parts from the camera and the flare is not fitted to the truck that I purchased. I was asking a refund and they want us to come back in 4 days, My wife got upset and oblige them to give the refund . This is from the parts department. It was a waste of time. read more

Nick is service is great too!!!! One call was all it took and he worked it all out. Folks you can't go wrong trusting your car care needs with Chase Chevrolet!! They are more than just their jobs, they care. read more

Chase Chevrolet - Thanks E-Rod!!!! - Car Dealers Near Me - Stockton, California

Shout out my guy over at Chase Chevrolet best dealership ever.. Hi five to Big Ernie and Tim baby.. Thanks Chase Chevrolet Juanisha read more

My Chevy Bolt, still under warranty, had a warning light come on. I took it to Chase Chevrolet Service Department and told Nicholas Ely about the light. Even though I had not bought the car there Nicholas took care of me like I had. Excellent service from Nicholas and Chase ! 100% satisfied read more

We went in for browsing at vehicles and were helped by Scott. He was great and so nice with knowledge. But he had nothing in our price range as stocks are low. He spent a lot of time with us and made us feel comfortable with buying. We went on test drives as well. The dealership is pushy but knows when to back off. We would give him business again in the future. Great guy, thanks again Scott. read more

I was sold a lemon 2016 Chevy Traverse in 2018. They told me it had no accidents, new tires, etc. Tires were the originals when the car was manufactured and when Service ran an inspection they said airbags had been deployed at some point. I have spent so much money on this piece of crap, I could have bought a brand new one! I expected more from Chase. I brought my car in because the back AC didn't work and after a whole day, they told me $1550 to fix leak. Couldn't afford so they reduced to $800 which was still too high so I told them to put it back together. When I picked up the car today after Hector told me it was done, the AC didn't work at all. He said because they were rushed they forgot to put freeon in the car. So I had to drive. Ack and wait another 2 hours!!! Chase's customer service is ridiculous!!! Don't buy or service your car there!!? read more

I went to buy a truck with my son's. It took Scott Greenburg over 30 minn to tell me David agiluar was working on a deal with someone else, just a few cubicles down. ON THE SAME TRUCK! I told Scott Greenburg "if there going to pay sticker I'll walk". He said "I have the keys. What do they say? Possessions 9/10ths the law" all Scott had to say is they are going to pay more, and I would have understood. They knew what he was going to pay. I saw them run the guys credit. But they decided to wasted more of my time, and told me more lyes. I would never recomend doing business with Scott or David agiluar. I wish I could give negative stars. read more

Chase Chevrolet - David - Car Dealers Near Me - Stockton, California

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We initially went to the Chase Chevrolet in Modesto and the customer service there wasn't as good as the one here in Stockton. Rafael helped us the moment we walked in. He greeted us with a smile and asked us what we were looking for. He then went out of his way to drive us to the back and look at all our different options we had. (Modesto didn't do that) gave us many different options and we didn't feel pressured. He also has a colleague who helped and they both worked together great. Both had great communication and the team Work was effortless. They both explained in detail and gave us scenarios of things they have encountered. I rather have them be honest instead of trying to make a sale. I would rather pay a little more for better customer services vs paying less for something that isn't worth it. I appreciate the hard work both of you guys provided for us!!! read more

Chase Chevrolet - Our salesman was also a great photographer lol - Car Dealers Near Me - Stockton, California

Over the years I have brought my vehicles to Chase Chevrolet for service always the best customer service see Abel,Mark or Taylor they will take good care of you! read more

DCFC in service area [Bosch] Nice customer lounge, TV, clean, kid toys and snacks. Near Kaiser Hospital and lots of shopping and restaurants read more

Chase Chevrolet - Excellent service. VW was plugged in and idle while service found the owner, released the DCFS while I waited for a friend in Kaiser. - Car Dealers Near Me - Stockton, California

Worst dealership ever I came in to look at at car and they ran my credit over 8 times when they knew I was not gonna get approved now my credit is gonna be bad Gary is the worst salesperson read more

Update to 1 star. Due to a Chase Chevrolet employee's decision to not take this review seriously. The original review is based off the customer service experienced during the purchase and throughout the ownership vehicle. An employee's decision to send a personal comment with their opinion of the review (negative) further reinforces the unprofessionalism this dealership has. read more

Service Department: Unfortunately, I share other reviewers' opinion that they offer poor service and a general lack of communication. I just pulled my car from them after 3 calls for a servicing status over 2-days WITH a 9:20am appointment. Their excuse was that they "misplaced" my paperwork, so they weren't aware my car was just sitting. They said they were sorry I felt they were incompetent. I'm sorry too. read more

Service department was rude and getting any kind of update was like pulling teeth. They was promised one thing and I had to twist arms to ensure that they upheld their end. Every interaction was dripping with an unpleasant demeanor from the employees. Let's not forget that when it was time for pickup they initially told me someone else had picked up my car, and they couldn't say by who. They then went on to say, "we're sorry, we can't find your car". It would seem this place is lacking customer service skills, as well as the ability to properly keep track of your car. Find another dealership or go to your own mechanic. read more

Raphel was great, professional upfront A+ salesman. The rest of the team were also great. Their price beat out the other car dealers in a 200 mile radius, no markups like the other dealers. I recommend Raphel and Chase ! read more

Bryan Baker - Chase Chevrolete Great customer service: I took my 2017 Corvette Grand Sport to him for warranty service on two cracked rear rims. He ordered them the same day and advised they would be in within a week. The rims arrived the following day. He took the rims to America's Tire on Hammer Lane and they preformed the swap. Great service and this experience has restored my confidence in big business who still take care of their customers. 4 1/2 stars for Chase Chevrolete in Stockton. read more

Chase Chevrolet - Bryan Baker - Chase Chevrolete Great customer service! - Car Dealers Near Me - Stockton, California

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Matt Constant likes scamming people on Oil changes and teaches his employees to do the same when people get their car worked on. I went to get a Oil change and they drained my oil from my car but never put any only back in my car. The same day I drove it out of town and my engine blew up because whoever work on my car never put any oil in it. I went back to complain and told Matt what happened didn't do anything about it and denied everything. I would never go back to Chase because all they do is rob you for your money and lie to your face. Service Department is terrible. read more

Ramon & Rafa were awesome from the very beginning Ramon helped us right away took him just a minute to grab the keys for us to look at the Buick.Ramon then introduce us to Rafa who was very polite and a great guy to chat with. Ramon Helped me to get approved with no pressure when it came to runningmy credit. I will definitely recommend this Chase dealership to buy from, and will absolutely be getting future vehicles from here. read more

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Juan Garcia does it again!!! Juan got me into a 2020 Silverado RST. The whole experience was great, exciting, and hassle-free. He always goes above and beyond to try and help us out. If your looking for a new or used vehicle go see Juan. Thank you once again Juan!!! read more

Chase Chevrolet - My new 2020 RST - Car Dealers Near Me - Stockton, California