Just purchased a 2026 Equinox and had a great experience with Jake and Reter! They were kind, fair, and very knowledgeable, with no pressure or pushy sales tactics. Jake was communicative beforehand, answered all my questions (and there were a lot!), got us a great deal, and had everything ready for us when we arrived, which made the process quick and easy. Reter was clear and honest in finance with no surprise add-ons. First time I can say I enjoyed buying a car, and I would buy from them again. Thanks, Jake and Reter! read more

Still going to keep them at a one star. Took my truck here for a service light and oil change. While checking in for service was told to leave it, mind you this is our family car. Then popped the hood and said they can't let us leave with it. So we get a shuttle home and about 4/5 hours later finally get a call to go to hertz because they don't loaners. Hertz was close to closing in an hour and pick up was on hold so i had to uber there using my own money to get a rental. At hertz it inform Sanborn Lodi only paid for a $40/45 a day limit giving us a 4.5 seat we have a 8 seater traverse. Our truck was kept from Friday till Tuesday, so using a small car for a family of 8 is a hassle. Another cheap way they don't take care of their customers. Instead of giving the oil change for free for the inconvenience they charged us normal pricing and still had the nerve to ask if they wanted us to pay for a cabin filter 50/70 service. Definitely won't be coming back. So avoid Chevy in Lodi and Tracy now. read more

Just got my Chevy Equinox 25 back from the service which I waited about month for the parts, that's totally understandable but as I picked up my vehicle main reason my car was brought there wasn't fixed!I had to bring twice to install communication module because GM had system failure and still nothing, I guess I will check Elk Grove service this one sucks and definitely won't get any business from me or my family or friends! read more

Brought my car in for tire / brake concerns, the service dept got me in quick, reviewed my concerns and had me out in no time with a reasonable price. Super nice staff who was welcoming and helpful. I had two car seats in my car, they helped me transfer to a different car. Highly recommend. read more

Service department was told 3 times there was an issue with the transmission while the car was under warranty. 400 miles outside the warranty they admitted the transmission was blown and needed to be replaced. Wouldn't honor the warranty. Was 0 help with the entire thing. Save your money and shop somewhere else. read more

Update: Dealership is currently working with me to try to resolve this I was looking to lease an EV and I spoke to San, one of the sales persons at this location. They offered me a lease rate for a one pay price over the phone which they initially couldn't beat a competitor's price but ended up calling me back to try to earn my business and after I agreed to the price he sent me a link to check my credit with a link to the vehicle details. Once I received the links I asked him to confirm the numbers we agreed to and if I hadn't asked him to please confirm the pricing in writing prior to me clicking the submit button for the credit app I would have had an inquiry on my credit and now all of the sudden the lease rate is quadruple the cost of the price they quoted me. The salespersons excuse is the manager forgot to put a rate in money factor, whatever that means. Unfortunately this is far from being unprofessional. This is actually unethical. If you're looking to purchase or lease a vehicle please stay away from this location. I will not be doing business with this location. You would think that after they've admitted to their mistake they would at least honor the price they quoted me but instead they decide to do nothing about it. read more

charged me $ 388.00 to replace one tire sensor. Ridiculous. I told them what the issue was and had an appointment. Spent 3 hrs waiting for work to be completed. Go anywhere else.. read more

Recalls!!!! I had two for my vehicle and they got me in the very next day and had them done before noon. They dropped me off at home and picked me up when it was done. Couldn't ask for more. Thanks Sanborn Chevrolet. read more

Sales people are nice but beware of the service people. If I could stay away from these people I would. The service people do half ass jobs, they take hours to fix a small issue and will do the job incorrectly. I had things installed and it's flying out while driving. Lazy workers and nobody cares. Stay away and be careful or you'll end up spending time and more money here. Scammers and lazy workers at the service department. By far the worse scammer service place ever! read more

Andrew is the greatest always an enjoyable time and fast service. thank you for helping us!

This review is for Jake Stewart! Great sales guy! Very knowledgeable and friendly guy! Make sure to go through him when you go there. Had experience with Anthony and wasn't a fan at all lied about certain things. read more

Stay away from the Service Department. A $1,000 job became a $8,000 plus job for a problem the service department created. And no offer of a car during the many weeks they had our vehicle. Never going back there. read more

Great customer service! "I recently had my car serviced at Sanborn the staff were friendly and professional, clearly explaining the necessary repairs and providing a detailed estimate upfront. The work was completed efficiently and on time, and I felt confident that my car was in good hands. I will definitely be returning for future maintenance needs. read more

I purchased a 2019 traverse from Sanborn. The back up camera was broken prior to the purchase. Sanborn stated they would fix the camera. 6 years and repeated visits the camera is still not fixed. The service department has been unwilling to fix the matter. No ethical dealer will see you a vehicle that is already broken. A year and a half ago we started bringing the car in for concerns over how the vehicle was driving and expressed that we thought there were transmission issues. Sanborn repeatedly told us "no issues" then right when it got out of warranty, they stated it had issues and needed $8,500 in repairs. We took it for a second opinion elsewhere and it was less than half the price. I expressed these concerns to Jason the service manager and he refused to address the concerns. He said to bring the car in, and I had to tell him the car IS there and has been for 4 weeks. He didn't even know our car was there! What kind of "manager" address customers and concerns without proper knowledge before hand. Additionally I expressed these concerns in writing so he clearly saw may name and proceeded to address me by the wrong name. The service department is incompetent and WIL NOT provide you with the response or repair you need. I do not recommend Sanborn for purchase of vehicles as there is no follow through or continuance of service. They are unethical and will sell vehicles with pre existing issues. Then the service department can not provide proper support and is incapable of repairing vehicles. Also I have asked to speak with Jason's supervisor or the owner and have received no response. Unfortunately, I have had to escalate this matter outside of the dealership. read more

I bring my truck for diagnostic, and I get it wrong. Diagnostic almost cost me a lot of Money to follow this diagnostics for thisdealership.

I can't imagine a car buying experience being any less painful. Jason and the rest of the staff were wonderful. Thank you so much.

Very great experience, had issues with my GMC DENAIL and offered the best service from picking it up and accommodating my needs, until we had the issue fixed. read more

My husband and I couldn't have been more pleased with our buying experience at Sanborn. We built and ordered an SUV which we have never done before, but our salesman, Jake, made the process so easy for us. Jake was professional and responsive with communication, and his no-pressure way of selling us a car made us very comfortable. Knowing that we had a newborn at home, Jake went out of his way to make a house visit for us to finish up some paperwork which was much appreciated and unexpected. Overall, we would recommend Jake and the team at Sanborn to anyone looking for a new vehicle! read more

I had the pleasure of working with Terrie Wilson on my recent purchase of a 2020 Buick Encore. Terrie is professional, friendly and amazing. She went out of her way for me. And made my car buying experience hassle free. No judgment and I can't say enough good about her. Anyone looking for a great car buying experience I highly recommend you go see Terrie today!! If I could give this more than 5 stars I would! Thank you Terrie read more

Great, quick service!! Didn't request any additional services. Staff was polite and let me know what was going on.

I went through the process of purchasing a vehicle on Car Gurus and located at Sanborn Chevrolet in Lodi. I received notification that "You are all set. Next steps are that someone from Sanborn will contact you." This was on a Friday and I made an appointment to pick up and finalize the following Monday. No one ever contacted me from the dealership. I called them to confirm my appointment to come test drive and finalize paperwork. The salesperson I spoke to told me the car I bought online had been sold over the weekend. Don't you THINK that someone from the dealership should have checked to see if that car was a pending purchase? If I had driven two hours each way to go pick this car up, only to find out they sold it AFTER I went through all the paperwork hassle they would have called me? The salesperson blamed ME, the consumer for not contacting them when it clearly states on the email you receive from Car Gurus that the dealership will contact you. I wouldn't buy a Coke from this place let alone a car. HORRIBLE customer service and extremely rude. read more

I will never purchase another vehicle from here I will not take my car there for service either rude and no empathy read more

Sanborn Chevrolet - The car I purchased going to a different dealer for service - Car Dealers Near Me - Lodi, California

Mike, San, Justin were amazing with this transaction (buying the car). They were friendly, fast an amazing. If you looking for a car see them! read more

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My husband and I recently bought a beautiful Chevy Colorado from San Born Chevrolet and San was our sale man. What a kind sweet gentleman! He made the whole experience comfortable and he was never pushy. There needs to be more salesmen like him. Manny was also very kind and a pleasure to work with. I recently had to take my pickup in for something very minor to have fixed and I still got the same treatment, an A+. Thank you San Born Chevrolet for being a positive experience and I hope you continue to stay that way. read more

Sanborn Chevrolet - My Beautiful Chevy Colorado ZR2 - Car Dealers Near Me - Lodi, California

superior from top to bottom, quality convenient service 100% every single time at its best with a smile

Sanborn service department is below standard. I brought my car in for a 7:45 am service appointment. At 4:15pm, I called to check the status of my car. They hadn't even looked at it. On questioning, the service representative said they "will probably look it sometime tomorrow." So, my car sat there all day, and it may possibly get looked at tomorrow. I asked for the manager, and was told he will be back tomorrow. I told the representative I will pick-up the car today and take it somewhere else. A few minutes later, another service rep called and said they will definitely work on it tomorrow. Just to also mention: When I brought it in for my appointment, 2 of the service representatives looked busy on computers and were not handling customers. The other one had a short line and was the only one handling taking care of customers. Nobody acknowledges customers when they arrive. read more

Absolutely terrible service! Take your vehicle elsewhere. I wish I'd noticed the 3-star rating before bringing my car here. They botched the repair job, forcing me to come back weeks later with the same issue, and then charged me again despite their incompetence. Avoid this place at all costs! read more

Communication was terrible throughout the process. Took way longer than it should have with parts not being ordered 3 weeks into the process. I was told they where putting new doors on my truck. That did not happen. My truck was giving back to me not finished, with lights on the dash, and I had to bring to another shop to fix and pay out of pocket. Worst experience I have ever had. Also, a new hood was put on my truck, apparently the hood vent trim wasn't replaced and replaced with the old one, which they didn't clip in all the way and flew off while I was driving on the highway. Now I will have to come out of pocket for a new one. Also, I gave the manager my keys to my hitch lock as the grill guard I had was replaced and had a hitch mounted license plate which I never got back as well. I will never recommend Sanborn Collision Department and will never bring back one of my vehicles there again. read more

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I previously purchased vehicles from Sanborn Chevrolet. I purchased a new Blazer in 2020 but not from Sanborn. I needed an oil change and tire rotation so I went to Sanborn. When we pulled in to the quick lube the employee came out and asked what I needed. When I told him what I needed he asked if I purchased the vehicle there. After saying no he said the price would be $130. I needed it and was there so I said ok. He came back out and said I needed tires so they couldn't do the tire rotation. He said the oil change alone would be $106. Whatever. We went in to the waiting room. I looked at their website on my phone and the advertised price they had posted was $74.99. WHAT A DIFFERENCE! When I mentioned it to the kid working in the office he charged me that price. If I hadn't looked it up I would have been ripped off for $30. Not good service! I do NOT recommend this place. read more

I have recently purchased a Bolt EUV at Sanborn Chevrolet last weekend and had the privilege of working with Terrie Wilson. She is very professional, knowledgeable and easy to work with. No pressure, no games, everything was exactly as Terrie stated over the phone before I even got to the dealership. There were a few last minute changes that I requested and Terrie handled them like a champ. It was the easiest car purchase of my life. Thank you Terrie! Also, great job to the entire team at this location. I had my 3 year old and 6 year old with me and one of the sales reps brought his model Corvettes for them to play with while they waited for me to sign. Such a nice gesture! Justin Prasad, the Finance Manager, researched all available rebates and made sure that I got everything that I qualified for. I would definitely buy another car from Sanborn when the time comes. read more

I have been going to Sanborn Chevrolet and their Quick Lube area for years and had the biggest disappointment happened at my last visit. I was getting my oil changed and the tech broke a piece off of the cooling system. I was then sent over and given a quote. At that time I told them I came in for an oil change and they caused the damage in my car. It's sad that they would even think that they can possibly get away from paying for their damages caused to my car. After missing work and picking it up the next day I had to pay for my oil change and add ons that I didn't approve like a new rubber stopper for the oil pan that was $30 plus dollars. Now after having no trouble with my vehicle for years the entire coolant system is out of whack. A hose blew and now I can't drive my car. I know it seem unfair blaming them however they are the only ones who had made and repairs to my coolant system lines. I will never go here again. They have lost the business of a very loyal customer. read more

Sanborn Chevrolet - Car Dealers Near Me - Lodi, California

Terrie helped us buy our new Bolt and was friendly, thorough and valued our time. She made sure we got what we wanted, and we received an excellent deal with no hidden charges. Everyone we had contact with was knowledgable and efficient. The best part, besides feeling comfortable and not pressured throughout the sales experience, is that there was terrific follow up and follow through. We contacted both Terrie and the dealership a couple of times after the sale with questions and we got immediate feedback and resolution. Great place to buy a car. read more

Best car buying experience I have ever had! I have been car shopping for approximately 3 weeks and went to 3 other dealerships prior to coming to Sanborn Chevrolet. No hassle, no pressure, and very easy to work with! There weren't any "high pressure" salespeople waiting outside, which is a pet peeve of mine. I walked into the showroom and was welcomed by my salesperson, Jason. He was very professional, friendly and down to earth! I test drove 2 vehicles and decided on a 2018 Kia Optima. Beautiful car, super clean, low miles and the exact price I wanted to spend. I was treated with respect and felt very comfortable with my purchase. I HIGHLY recommend this dealership! If I could, I would give it 10 stars! Amazing! read more

I drove here from Modesto because of a particular car I liked that they had bbn on their lot. I called ahead and spoke with Terri. She truly made this process the easiest purchase of a car ever!! She had what I wanted ready for a test drive plus a few close comparisons. I never once felt pressured or uncomfortable with Terri. Hell, she even kept my talkative mother occupied while I signed the papers. THANK YOU SANBORN AND ESPECIALLY TERRI FOR BEING AWESOME, I WILL BE BACK FOR MY NEXT VEHICLE FOR SURE. read more

I bought a vehicle recently and the experience was okay. The sales person, who is no longer there, was good. They got us a fair price and made sure we were good to go. The sales manager is very rude though and won't even say hi. They play a good sales person, bad manager game to say they are working for you. But it's a scheme. They will get you. The financial manager will push you for maintenance plan but it's a rip off as the first 3 years there are only oil changes once a year and 2 air filters for $700. You can do it all for $200 yourself over 3 years. Overall the dealership is super old and doesn't have many amenities. You could get a deal but they are not too friendly. The sales person was nice but no longer there. I would go back but may skip out for Stockton. read more

Terrie Wilson was awesome to work with. I ordered a new 2022 High Country in October 2021. She always kept me in the loop on the vehicle. I would send anyone to her. She's was a no pressure sales person. They are a KBB dealership. Even got my Military discount. read more

My car was recently in an accident, and we had it towed to Sanborn Chevrolet's Collision Center. From the very beginning, John was incredibly helpful. He gave me the best repair estimate possible, which unfortunately for my little old car was essentially the value of the car itself. That being the case, we decided to sell the car for scrap, and John called other shops and salvage guys he knew to get me the most money possible for my vehicle. He stayed at the shop past closing so I could collect my things from the car one day, and he stayed in good communication with me through the sale of the car. It's been a rough week and a half but John and the others at Sanborn Chevrolet have made this whole process as easy as possible. read more

Very unprofessional and dishonest business, had a horrible experience from the service department, talked to the manager to make things right and he was very rude. Contacted bbb for some assistance and the dealership refuses to resolve my issue. I've wasted enough time and effort with this dealership and take this as a learning lesson to never do business with sanborn Chevrolet. Sanborn has made it very clear that they do not value me as a customer at all and I'm sure they don't care whether I do business with them this review is just to inform others before they make the same mistake I did by taking my vehicle there. Had a much more pleasant experience at Chase Chevrolet and will be taking my future business there. read more

Purchased a used car for my daughter from Sanborn Chevrolet, March 2023, with additional warranties/oil changes to protect our expensive purchase. Early on the passenger fender popped out. A rep at Sanborn punched the fender saying "all you have to do is punch it and it will pop right back in", seriously? Fender popped back out. It was a broken clip. Replaced it, but broke again. Rep said "this is just something that's going to keep happening." There's no way, otherwise there should've been a recall. Rita the manager stepped in and resolved this back and forth issue. End of September, took the car to Sanborn for the first oil change. When finished they gave my daughter a $99 bill. She told them the oil change was covered, but they still kept enforcing the charge. My daughter had work and didn't have time to keep arguing so she just paid for it. I called to find out why they charged her. They said "Oh yea there shouldn't have been a charge" which we knew. They said it would be refunded. Waited a few days for the return to reflect but never happened. Called to inquire on the status and they said "Oh yea, you have to come in with the card you paid with." Which was never said. The car was driven on 10 minute trips to work, one way. New Years Eve the car was driven to the bay area. Coming home the car started sputtering and shut down. Called a tow through Portfolio Sanborn's warranty service, another ordeal in itself. Car got to Sanborn, was told I would receive a call the next day and didn't. I called the following day and our rep was out sick, understandable but asked what happened to yesterday but no answer for that. Finally received a call 3 days later saying they'd finally start looking at the car. Was told there's an internal engine issue and it needed further review. I called to speak to a manager and spoke with Mike who was very rude/dismissive and said "I can't help you". Tried calling again for a manager. They kept putting me on hold then would hang up. Finally someone answered the phone rudely and basically yelled at me "Sanborn Chevrolet can you please hold?" I wish someone could've heard the way this person answered the phone because all I can say is, WOW. I told them I've been trying to hold but it kept hanging up on me and they quickly put me on hold again. When they picked up, I asked their name and they said Jason which happened to be the manager. I was shocked. He was so rude through the entire conversation and said he would follow up. I saw previous reviews about Mike and Jason's rude behavior which is disappointing. Then received a call from our rep, Albert, that the engine oil plug was missing and he asked me if I hit something. I said no, why? He said there was a bunch of wood pieces under the car. We scheduled an appointment to meet with the manager and see what they saw. Showed up and the manager wasn't there due to being sick, which I'm still understanding but here we are again. No one called to reschedule to avoid yet another inconvenience. It ended up being only one wood piece caused by the tow truck using wooden chocks to load the car onto the bed. Albert said "oh yea I know they use those." He then asked if it could be vandalism. So they tried to make up 2 random theories to pass the blame on what happened instead of focusing on the obvious fact that Sanborn Chevrolet was the last place to touch that engine oil bolt during the oil change. I read there's a potential for a bolt to come out due to heat expansion if the bolt was over tightened or re-installed improperly, also that it takes about 15 mins for engine oil to fully heat to operating temperatures. The car ran at operating temp for a longer period of time going to the bay. I still have yet to speak to a professional manager about the end result of them not taking responsibility and them kind of just saying they're a perfect shop and this no way could be on them. I've left messages. Albert just keeps saying "I'm the middle man." Worst customer experience ever and I won't be doing any future business with Sanborn nor recommend them. read more

Ive been taking my truck to jason mcdonald for over 10 years now. He is a professional whose customer service is unmatched. Jason goes above and beyond everytime i deal with him and he has earned my business for life. Great job! read more