Always excellent service and branch meetings with Larry Robles and also a previous walk in meeting with Chrissy Nguyen.

Chase was supposed to give $300 bonus automatically, when I signed up for new checking account using the promotional link. But the system did not do it. Fortunately, the branch manager Charis was able to contact corporate, and she fixed it! This branch is very helpful and friendly. Thanks read more

Not super perfessional The receptionist Felt uncomfortable so I left I never finished what I needed to do I will not come to this location unless I need anyone from the branch They are helpful ppl suiting inside the booth are professional Front receptionist not helpful feel unsafe actually read more

Excellent service all around particularly by William Tien and Christina Wang. Compared to Bank of America and Wells Fargo, Chase Bank has the best customer service and products that are geared towards preserving the relationships with their clients. At the end of a day a client wants to feel acknowledged and valued and not made to feel like a number. Like American Express, Chase Bank makes their clients feel valuable and work hard to foster the relationship so that you it continues to grow year after year. The Chase Bank app is also so easy to use. Trust Chase Bank! read more

I am so grateful for the expertise and service of Chrissy Nguyen. We had a simple transaction (adding an additional individual to an existing account) and it literally took us 3 visits to get this done. We had originally gone to the Chase on Rosemead and Las Tunas twice, where they were not able to complete the transaction due to a system glitch. When it occurred the first time, we accepted it and understood, but coming back a week later, and it's the same issue, that's impossible. Chase has a very sophisticated system and there was no way this could happen. We decided to leave and go to the Chase down the street and Chrissy was so determined to help us and figure out the root cause. Within a few minutes, she was able to recognize some logistical issues that could have resulted in this "glitch." It's an operational issue that is dependent on system processes...regardless, I'm just thankful that I had a competent banker that was eager to resolve our issue and get business done. I will always drive the extra few miles to visit this branch moving forward! Thank you Chrissy for your exceptional service and desire to get this done for us!! read more

I came into this location to close one of my checking accounts. Normally you can go to the teller to do this type of transaction (my sister did when Wamu was bankrupt). I was sent to the security/check-in counter. After checking in and stating the reason for my visit, I waited along with many other people who were there for the same reason... to close their checking account before the monthly account maintenance fee kicked in. I was in the wait area for 30 minutes before they called my name. The representative who helped me kept repeating the same small talk to me, "how are you?" between the time she escorted me 5 feet to her cubicle and also when she was entering my account information. The thing that shocked me was that she didn't ask for my ID or to verify who I was. I didn't sign anything to close my account or enter my pin for that account... how do you know that you closed the right account or that the person closing the account is actually who they said they were? Just saying... I would want that added measure. Another time I came in to order more checks... my original checking account through Wamu came me free checks for life, which they are supposed to honor. They didn't here. I ended up ordering them at a different branch - free of charge of course!! I'll stick to my other locations for Chase Bank, thanks. read more

My WaMu accounts automatically rolled into Chase Bank and everything was much the same. Got good service as before and nothing changed until recently. They started charging fees for what used to be "Free" checking account. Well, if there weren't any other banks offering free checking, I would have probably stayed. There are so many banks that want my business without charging me a fee, so I gotta say.... So long Chase! read more

Super grateful for this location. Larry has always been a tremendous help for my family & always so friendly. Needed an immediate notary today and Ricky Leung was super kind and squeezed me in between his back to back meetings. Appreciate how this location has grown with kind staff over the years! read more

Mr Larry is so helpful and very attentive to clients. Always smile. If you have questions or help with your account go to him, he will be more willing to assist you. Love going to this branch. read more

I really hate writing bad reviews especially for places as generic as a bank. Well, I've been here several times since the company I work for requires a lot of change since we have about 300-400 customers a day and we go through small change rather quick. Every time I come to this location they never have any or if they do it's not even close to what I need. The tellers here are kind of rude and I don't know if it's just because they don't want to deal with it. I would highly just recommend going to the one on las Tunas and Rosemead they're much more helpful. read more

What's there to say about the bank? Standard Chase. It's an older building, previously a Washington Mutual. I've been banking with them since they were WaMu and have been happy with them ever since! I have a safety deposit box here. Sometimes it takes a while to get serviced, but once we are, it's quick in and out. Parking is terrible in the lot, but you can easily find street parking. read more

Customer service was horrible. I checked in and they said I'd be next. 1 hour later, each client services person said they now have appointments. The cashier that checked me in informed me I would be next, but that client services person helped someone else, then said she couldn't help me because she has an appointment. Sure enough, she just sat there with no appointment that came in. Assistant manager seemed he couldn't even control his staff or know what's going on. His cashier and I were basically arguing right in front of him and he just did nothing. I hope others have better experiences there. Better yet, go to the Chase down the street at temple city blvd and rosemead. You guys at this branch can learn a thing or two about how to do your job. read more

When i decided to write this review, i wished i could give it NO star at all base on the services they has been providing and the problem they supposed sorts for me. August 28th, i stop by this location for getting a new card. I went in , It wasn't busy at all ,i signed my name on the banker waiting list (only has my name on it, other people ahead me has been already helped and crossed the name) And i waiting at the center area for calling my name. I were waiting for almost 15 minutes there, nobody even come by and ask if i need help... ( at the meantime, there are several employees passed by me) After almost 20 minutes, finally a lady come up to me and said there will be someone helps me soon. ( sorry if i don't remember the name,specifically i don't put my attention for those people who provides poor service) A male banker, Chinese i think. Picked up the waitlist and called "Chen" ( i was making eye contact with him, because i know i am the only one name on it and it's not my name) nobody answers then he called my name i come up, "hi,how are you, i need help for getting my card replace " He answered with no smile and no greeting"come with me" So i sat down and explain what i need help for, he told me i can't get my card issue today because my ID address is not match my billing address. Only by shipping. I took it. And it's fine for me. Within the whole process, hospitality skill were TERRIBLE!!! No manner greeting at all! What he has asked just my basic personal info related to my problem. In the end, he just told me " you are done!" "Ok, so the card will be send to my house within 3-5 business days,right?" I asked "Yes" " cool! Thanks for your help, have a good day!" " Ah-huh" He didn't even go through again and make sure my address is correct .!!! I back home waited till to today, i still haven't received my card!!! I called the 800 customer service number to find out what's going on.. They told me, my card was issued on August 28th!!! WTF! i told them, i didn't received that day neither by mail..so they have to redone that for me and another week for waiting! This is very piss me off...!!! It's my first time here and will be the only time ! Terrible customer's service skill in each ways! No hospitality! Fine! I take it! But basic job requires couldn't even be done??? Really? I went to few locations of CHASE .they all nice! Specifically the one by Rosemead and Las Tunas. If you are near by want to do banking, i highly suggest just use the ATM! They are much better service!!! Lol! Or drive down couple more block to other location. read more

So ridiculous. I told them I have like 3 baskets of quarters(almost $7000)so I would need A LOT quarter rolls. And what I got was only a little. And I was also asked if I have chase bank account. I do have. And then I was told to change the rolls first to get more quarters or to buy at 99 cent store..... I really don't get it. I am chase bank customer and I save money to your bank and I still need to spend money to buy quarter rolls? I know it's super cheap but it's not the point. Really won't go to this chase bank again. I actually got what I need at the Rosemead one with warm reception. read more

Went to deposit money to my cousin account yesterday, the guy greet us so nice and friendly. But one of the teller, he is big guy and his first name Anthony was so rude and have no patient explaining or answering our questions. Kind of look down to us cause he didn't even want even have a make eye contact. Chase bank should be more careful selecting employees, it's hospitality business or maybe should put Anthony in training how to handle customer in nice manner before putting him on the real teller job. read more

This Chase is great. I'm usually greeted as soon as I walk in and bank account closures are dealt w/ ease. The bankers are friendly and so far haven't encountered any major problems. They'll also mention any banking promtions coming up and apply the quarterly promos onto my chase card. read more

My mom and I came in today on a Tuesday afternoon. There were two people in line in front of us, and three tellers who were seemingly unoccupied behind the bank teller desk. They kept telling us that they would be with us in just one moment as all three bank tellers behind the desk continued to chat and not help the people in line. We went across the street to Wells Fargo and was greeted by a friendly woman who guided us to a teller within a minute of walking in. Overall, this particular branch was not very friendly nor did they appear to be very eager to help us. read more

It's a bank. Get your money, get in & out. I do the drive-thru. I like how it have green or red light to let me know if it's working. Parking is horrible though! read more

I want thank Clayton who helped me open an account. He has a great customer service, he takes his time to explain all options available. I came in with a bad experience from a sister branch. Clayton made feel me my business was important. Big Kudos to Clayton. read more

Today I went there to deposit my check from jury duty during my 30 min break from my work. A Chase worker her name isis zhange . She going help me out for deposit my check then for few minutes she pushy me to get a credit card to get free cash back. I told her I don't want to open other account. She try show me that there is app take pictures of my check. I don't want to do it because I already know that. She act like a im stupid one. I just here to deposit my check and leave that simple as f#$&. I probably go open other bank since they are f$&# asshole especially that women. read more

I moved practically steps away from this chase bank about a little over a year ago. I'm so happy that I was that close because I bank with chase. Everybody working in this bank was so friendly and helpful until a couple of months ago when I ran into this teller that claimed he was the manager of this branch. I was trying to make a deposit for my girlfriend because we just had a baby and she couldn't leave the house. This particular "manager said that I'm not suppose to make a deposit for someone else and told me that he can close both my account and hers if he wants to. I told him the situation but he insisted so I had to bring my gf with my new born baby because he insisted for her to be there. When we got there, I saw him with two other tellers laughing and giggling which made me feel more upset. Another teller was gonna help us when he interjected and started badgering my gf. He threatened to close our accounts again and started ranting non stop. I got really upset and ask him why he keeps on repeating himself and that I'm going to be late for work. He then said that I can't talk to him that way and he's seriously considering to close our accounts. I didn't give a bad review back then because the rest of the staff are nice except him. Instead I just started to use the machine and online banking just to avoid him. Today, I made a mistake of coming in again. My son in college needed money for school so I came in to make a deposit on his account. I explained it to the teller and he even checked and made sure it was my son's account. All of a sudden, the teller next to him said something. Next thing you know, the teller is telling me that I couldn't make this deposit because of policy. I then realize that the teller next to him is the same guy that harassed me a few months ago. I forgot his name but a perfect description is a short Hispanic guy that always wear the same navy blue suit. Stay away from him!! If anyone in this bank has authority over him, pls send him to a good customer service class because he is setting a very bad example to everyone else that works there!! read more

Love this Bank! Everyone there seems to genuinely care for you, and I can't say that for other banks! Larry was the one who helped me and I was blown away by the great quality service he provided. Props to you guys. read more

Knowledgeable and friendly staff. Quick service. Parking lot is small and shared with a bunch of other businesses so it's hard to find parking at times. Other than that, it's a great branch! read more

tina is such a star! you can tell she is a genuinely nice person

I have had an account with Chase for about 3 years and I recently started a new business and went in to open a business account. The man who helped me sits closes to the stairs and he was very rude, intimidating, sarcastic and racial profiled me. He basically interrogated me about my new business and business plans and said I didn't have the correct vision or plan and that made me feel that Chase didn't want my business. I reminded him that I was not there for a loan, I was just there to open a business account and then he lied about Chase polices and made them so ridicules telling me if I didn't keep a certain amount in daily that Chase would close my account. I reminded him that I was already a customer and that I was also a customer at Wells Fargo and Bank of the West but I chose Chase and this didn't seem right that my account would be closed if I didn't maintain his terms. I said I would go across the street to Wells Fargo and talk to them and see if they could help me and he closed his folder in a very aggressive way and said "great, you do that" with a smirk on his face. He made it very clear to me that Chase didn't want my business. I walked right across the street to Wells Fargo and opened an account with less than I was going to open it at Chase with no hassle and the customer service at Wells Fargo was outstanding. My business is Customer Service so since I received such a poor display of it, I decided to call Chase Corporate and make a complaint and asked them to put it on file. They did and then I let the bank manager at this Chase know that I made a complaint. BIG NOTE TO TEMPLE CITY CHASE BRANCH: You are representing a bank that is all over the United States and you don't have the right to profile your customers based on race, religion or gender. You are nothing but the doers in a big establishment there to serve the customer. You cannot lie about polices and intimidate customers or future customers because you don't like them because they don't look like you. You are replaceable and being in the customer service business I would have to say that this branch failed miserably. read more

People who work there are very nice, but be sure to understand what the bank wants you to do later when you open accounts there. If you don't have straight deposit for your checking they will charge you unless you use their debit card a certain time a month. etc.. read more

Same as all other Chase banks I've been to except this location has cookies! Last time I was here, they had coffee! I think it's nice that they take the extra step for customers. I only come in to make deposits. Transactions were always simple; tellers were always nice. I haven't had any problems. here. read more

Dropped by to get info on direct deposit. Was greeted by a banker named christina that directed me to her desk. Service was fast and friendly. I was even offered water while I waited. Never been to any other bank that would bring the water to me. Very satisfied with the level of service here. Supposedly they have a promotion going on for $150 back for their newest credit card! Thought it was too good to be true at first but christina explained very thoroughly. Other than that, parking was a little tight since there's restaurants all around. I suggest parking on the streets if possible. It's one of the smaller chases ive been to but there weren't many ppl waiting. read more

Fast and speedy! And they gave me a free calendar! Only down side is that the parking can be a pain. read more

Chase Bank - The ram - Banks & Credit Unions Near Me - Temple City, California

I have been here before and it has normally been a good experience, not today. I came in signed in to see a personal banker. There was no one on the sign in list, that's a great thing for me. I waited 20 mins (I'm not complaining about that). An associate came to the waiting area and was speaking in mandarin to 2 people who came after me. I said I'm the next on the list. She ignored me and kept talking to them and walked away. Next associate came up and called next name, it wasn't me. I checked the list, someone had crossed my name out. I feel like I was racially profiled because I'm white. I live in temple city and this doesn't make me happy. I will not go to this branch again. I will go to arcadia from now on. read more

I'm so excited to be writing my 1st ever review on yelp with my brand new computer. Im divorced and have 2 wonderful children who have recently gifted me with a brand new computer and an apple iphone for my birthday which i absolutely love. So i thought what better way to start reviewing a place than my local bank. I have been banking at this location for about 20 years now. I have seen so many managers & employees change throughout the years let alone the banks name. Fortunately for me I always have a dedicated banker that i work with. I recently refinanced my house and got such a great deal because I bank with chase & i also had my original loan with them too. The only thing i hate about this branch is the parking and i have heard so many people complain about it as well. This is the precise reason im giving this branch a 4 star rating. Other than that they're team is wonderful. read more